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Rated 3.9 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by Courtious and friendly staff Our last minute trip to Pittsburgh was made easier because of the kindness shown us at the Holiday Inn Express. From the time of our check- in to check- out everyone was super nice. My husband is in a wheelchair and the handicaped accessible room was very nice. I was given help with our bags. We enjoyed the morning buffet, fixing a tray to take to our room. The hostesses were cheerful in the morning. On the day we checked out I was relieved to have the snow & ice cleaned off my car while I brought my husband out. We will stay here again - the location is great if you like shopping. February 21, 2013
Rated 5.0 out of 5.0 by I Would Like To Commend The Employees At This Establishment! The services extended to me as a guest was well beyond what I expected! From check-in to check-out and everything in between was top notch. Seth, Chris, Judy and Nancy provided the best customer service a person could receive. I could not wait to get the opportunity to let you know. We always hear about what went wrong, so I would like to talk about what went RIGHT, and give credit where it is due! These employees went about the business of making me feel comfortable and ensuring superb hospitality! I would definitely return to this hotel and recommend my colleagues to stay here also! February 2, 2013
Rated 5.0 out of 5.0 by A great choice for business travel I stay at this property several times a year when I travel to Pittsburgh for work. The location is excellent with many choices for dinner nearby. The rooms are comfortable and the staff have always provided excellent service. January 23, 2013
Rated 5.0 out of 5.0 by friendly staff and clean rooms our experience has always been good. the staff is friendly and the rooms are clean with comfortable beds. January 18, 2013
Rated 5.0 out of 5.0 by Comfortable Hotel Very nice hotel. Conveniently located close to Interstate 376, Robinson Town Center, and the airport. Nice gym too! Also, it is so much more comfortable when the hotel rooms allow the windows to be cracked open to allow some fresh air into the room - Thanks!! Will definitely stay at this location again in the future. January 17, 2013
Rated 4.0 out of 5.0 by Love this place I have stayed here twice in the last few months for work and have just booked another visit. The staff is friendly and always go out of their way to make sure my stay is enjoyable. John, George, and the other van drivers are great. The transportation option alone makes this a no brainer of choice. January 15, 2013
Rated 5.0 out of 5.0 by Front desk workers & courtesy drivers deserve a raise!!!! The front desk went beyond duty to help me get a refrigerator for my room. The drivers were excellent at bringing me to wherever I needed be it to the airport or a nearby supermarket. December 31, 2012
Rated 5.0 out of 5.0 by Staff This hotel has the best level of service out of many of the hotels I stay at for work or leisure. I have stayed here for the last 8 years and have found out that the manager Dave and most of the staff have been there since I started staying. This consistency is unheard of at most hotels or even in this industry. Its great to check in and see familiar faces from the front desk thru housekeeping. November 30, 2012
Rated 5.0 out of 5.0 by good Night! I stay in alot oh Holiday Inn Express properties and do recommend this one VERY Clean friendly staff and good breakfast. The only thing I did not care for is the fitness equipment was pretty antiquated worked fine just old in technology. November 27, 2012
Rated 3.0 out of 5.0 by Disappointed For the price I paid per night I really was disappointed. The jacuzzi was closed for repairs, pool was outside, so closed as well. No microwave or fridge in room and one wall had what looked like claw marks about 18inches long. The breakfast was blah with no fruit or gravy that other expresses have had. I complained but no discount because it seems, for I booked online. I am also a priority club member and never was acknowledged as such. The staff were nice and they had a nice gym area. Honestly I will be looking at other Holiday inns or somewhere else for future visits. November 18, 2012
Rated 5.0 out of 5.0 by Great Stay Had a great experience there. The manager helped us with our check-in and getting to our room. The staff is pleasant and the room was great. Would definitely stay there again. The location was perfect as it was close to major interstates for quick trips to my desired locations. November 16, 2012
Rated 5.0 out of 5.0 by clean rooms and lobby. Very impressed with the cleanliness. The rooms and lobby were very comfortable, but chosing a clean hotel is our number 1 priority. We will stay again for sure. November 5, 2012
Rated 2.0 out of 5.0 by Not Good Service! My stay was required so that I could fly out early the next day. I had stayed 4 nights earlier that week at Meadville Holiday Inn, in Meadville PA, and the customer service I received there was second to none..then to stay at the Airport HI was horrid. I complained about the loud kids in the room next to me 4 times..they never stopped screaming and carrying on..My HD channels werent working..They told me because I was so far from the receiver is why my phone wasnt picking up the internet...Horrible. From the initial phone call where they told me they wouldnt honor my corprorate discount because their hotel was a airport hotel, I knew I would never use their property again. I will just drive from meadville next time. Thats what Im doing this week. You airport staff need to drive North a couple hours to Meadville and train under that Hotel on how to treat their guests and priority club members, Chris October 31, 2012
Rated 4.0 out of 5.0 by Comfortable Bed and Great Service. First time I have stayed here. The staff were great, breakfast was great, room very clean. I really like the location, shopping everything is not to far away. The fact they have shuttle service to the airport is huge. I will definately stay here again in the future. I enjoyed staying here. Thank you for the great service with a smile. October 26, 2012
Rated 5.0 out of 5.0 by Excellent Service I have stayed there before, and each time I had Seth check me in. He is courteous and very friendly. He even remembered me from my last visit. Although we left very early, there were still some things available for breakfast - even a bagged breakfast if you wanted one, which I thought was very neat. I once again enjoyed my stay there, and will definitely stay there in the future. October 23, 2012
Rated 1.0 out of 5.0 by Favorite hotel One of my favorite hotels, great service, love the beds and sleep better than at home. Breakfast is great too!!! October 21, 2012
Rated 2.0 out of 5.0 by Pittsburgh Holiday Inn Express As a Priority Platinum member I typically get a great/good room. I have stayed at this property several times due to its location to airport. My last couple experiences have been very below par. It is not always the staff, but the room and hotel quality. The past stay I was given an adjoining room. The walls are are so thin, I could make out the conversation on my neighbors 4am wake up call. Then, the alarm clock went off at 5am with no one to turn offf as the person had check out. The toilet and tub continued to run all night, too. When advised the morning clerk, her response was we look into it. No apology or how can fix your poor night sleep. October 15, 2012
Rated 5.0 out of 5.0 by Room & Breakfast The first night we arrived vey late the hotel was sold out and we understand that,so the room we were assigned had no blackout drapes although it was in the newer part of the hotel, we had the lights from the parking lot and also the Bayer sign ( to say nothing of anyone could look into the room especially when the lights were on, this was on the first floor) So even thought we were very tired (we had just flown across the country) our sleep was not great. But the next morning when I went to the front desk they quickly moved us to another room that was quite comfortable for the remainder of our stay (they are in the process of renovating so it is very understandable. There could have been a little more varity at breakfast as there was in the Holiday Inn Express we stayed at in NYC. Aside fromt hat the staff was wonderful and the service was good. October 14, 2012
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