Rated 1.0 out of 5.0 by rjt57 Very dissapointed
Our stay was very poor. My wife and I had spent all day Saturday and Sunday moving our daughter into her apartment and thus we were very tired. We were awoken at 2:30 am Sunday morning to a very loud party, which was in the hallway, which lasted until close to 4 am. By the way, we were warned by the front desk attendant, Lamar, that the hotel would be noisy as it is on most Saturday evenings due to bachelorette parties. Had I know this I would stayed elsewhere. We left the hotel Sunday morning at 9 AM to continue with the move. We returned at 5:30 PM, to find that our room had not been touched. When I finally located someone to provide to us fresh towels and soap, I complained and were informed that the hotel policy is to clean all rooms that the guests have checked out first. I do not understand that policy as you should make sure that rooms for continued stays should be taken care of first. I used my hotel points as I am a Platinum member. I can honestly say that the points were not worth the disappointment. A side note, way too many points for this location. I will stay elsewhere next time.
June 10, 2013
Rated 5.0 out of 5.0 by BRB2 staff assistance
Thanks very much for storing our bikes. I'm sure it cramped the employees using the back office where the bikes were.
June 8, 2013
Rated 5.0 out of 5.0 by Cindey54 Great price, Wonderful Staff and Service, Clean,Comfortable Room
This hotel is positively great. We came to Pittsburgh for my husband's hospital and Dr. visits and decided to stay for my birthday. The price was great. Important to us is the cleanliness, and although they were doing renovations, we found the hotel very clean and our room extremely comfortable.
Most important to me was the way the staff treated not only my husband and me; but how they went out of their way to talk with and joke with my teenage grandchildren.
Our stay was so wonderful, and we hated to leave. I hope to be able to return soon. I would definitely recommend stayine at Holiday Inn Express South.
June 8, 2013
Rated 5.0 out of 5.0 by Ants17 Family reunion fun
We picked this location for a family reunion...10 kids and 8 adults. We had a lot of fun and this was a great home base. The staff was excellent! We were able to use the services of a shuttle if the location was within 3 miles. Breakfast was busy but lots of choices for everyone...the breakfast staff were amazing...so friendly and helpful. Rooms were comfortable.
The only downside was that the pool was cold as the heater was broken...but the kids didn't seem to mind.
Great place to stay...would go back again!
June 7, 2013
Rated 4.0 out of 5.0 by macdiesel Last Room Available
I have stayed quite a few times at several different Holiday Inn's. This one turned out to be one of those that just started snow balling. I am pretty easy going and laid back but this stay was just distasteful.
As soon as I opened the door there was a seriously strong oder of sour cigarette smell. The AC was cranking to try and filter out the smell so I tried to open the window and lo and behold, the window shade was broken and would not roll up. I was in a hurry to a baseball game so I mentioned it to the staff on the way out that "I did not smoke!" and that the window shade was broken. They offered to have someone repair the window shade and move me but I refused since I was in a hurry. Once I returned for the evening the stench was still in the air but bearable. I took a shower and realized the sink drain is extremely slow as I was brushing my teeth... I try to not be picky at the bare essentials.
In the end, they did offer to compensate me for my inconvenience and make things right. The staff was more than helpful and courteous. I would still return to this hotel, just think I found the room that was the last choice or the cheapest rate.
June 6, 2013
Rated 5.0 out of 5.0 by MaryLL Great hotel
this place was clean, remodeled or new and located in a great spot for getting around by foot or car in Pgh and the South Side. The staff was very friendly too.
June 6, 2013
Rated 5.0 out of 5.0 by tazzy2u Cheerful
Great location room was good size and well maintained you won't be disappointed, great idea offering around the city shuttle service for hotel quests it was a much appreciated service.
June 4, 2013
Rated 2.0 out of 5.0 No Internet or Movies and Tub Drain Broken
The wireless internet signal was so exceptionally weak in my room, I was rarely able to access the internet. As this was a business trip, it was extremely important for me to be able to work. The only solution the FD team offered was for me to utilize the Business Center computer. Clearly, the wireless connection ports are inadequate. If you are going to offer a service, offer a service that works please! After being unable to utilize the internet, I decided to relax and watch a movie; however, I was unable to access movie options with an error message that indicated 'guest is not checked into this room.' I spoke with the FD (again) and they were unable to resolve this issue either. Lastly, the tub drain did not work at all and I stood in dirty water up to my shins to take a shower as the drain plug would not stay in the open position. I then had to manually hold the drain plug open to drain the tub. As I am sure the Room Attendants experienced this challenge as well, there really is no reason it was not already addressed.
June 4, 2013