Rated 4.2 out of 5 by 407
Rated 4.0 out of 5.0 by Stoney from San Diego Vacation with Family
Have been to this hotel a few years ago. Location is pretty good but you will need a car to get around down. The Southside is slowly being upgraded. Its safe but would not be good to walk with children at night since there are many bars along the main drag that can get rowdy. Would be OK for a couple that likes to enjoy the night life a good meal and a brew.
July 25, 2015
Rated 5.0 out of 5.0 by BellaofPgh An outstanding HIExpress!
Both the building, the room, and the service were outstanding. Room sizes were huge and very nicely decorated. Breakfast area was huge compared to what I've seen at most other HI Expresses.
All staff were friendly, prompt to respond to our report of room telephone not working. The shuttle service to our appointment in downtown was a God-send and they dropped us off right in front of the door to our building. No looking for parking, paying for parking, and then having to walk to a building!
Parking at the hotel was $14 and we left our car parked and used the free shuttle service to transport us the next morning. This is just fabulous service for the mobility-impaired individual. The shuttle driver was solicitous, and helpful. The only down note is that management needs to get the air conditioning repaired in the shuttle.
The wait for the shuttle after we called for pickup was very short. And again, they came right to the door of the building to get us.
I highly recommend this hotel!
July 23, 2015
Rated 3.0 out of 5.0 by jsmk82 Good Location, but Overpriced
The location is central to downtown Pittsburgh and the surrounding entertainment. However, based on my extensive travel, the price associated with this hotel is not concurrent with the conditions inside.
The air conditioning did not properly work, and as so, water gathered on the floor around the unit prior to our arrival which gave the room a very bad musty and mildew smell that made it hard to stay in the room.
I am sure that this is most likely not the normal conditions for these rooms, but the staff did not seem to engaged with my problem after I checked in. I realize that everything is might not be perfect, but customer service is what sets every business apart from another, and that is what dissapointed me the most being an IHG member.
July 22, 2015
Rated 5.0 out of 5.0 by bblinstrup Great Service
Every time we stay here the service is great. The staff is very friendly and we love the free breakfast.
July 21, 2015
Rated 5.0 out of 5.0 by fpa3 Great 4th of July stay
Perfect Location for our family stay in Pittsburgh. Very close to Station Square and the inclines. Plenty of entertainment in South Side or Station Sq. A quick shuttle ride can have you downtown or the North Shore. After a day of exploring the city, was nice to relax in the spacious rooms equipped with nice tvs and plenty of channels to watch. The in room wifi reception was terrific and had no speed issues. Getting in and out of the parking area was very simple and there was plenty of parking. Breakfast each morning was enjoyed. Finding a table could be a challenge, but we never had to stand for long. Plenty of food options.
July 21, 2015
Rated 2.0 out of 5.0 by Jill3287 Normally great but this time not so much
I have been staying here on a regular basis and was extremely dissatisfied with this stay. First of all, the staff was so disorganized that I waited for an hour or more for the shuttle - apparently the driver wasn't notified until much later. I went to pull the curtains and the air conditioner was leaking horribly - carpet was soaked. When I got up and took my shower the next morning, I noticed rust (or something) on the base of the toilet seat. If this had been my first stay I'd never go back. I'm hoping the next visit erases this experience.
July 21, 2015
Rated 5.0 out of 5.0 by Lee Family 3 Courteous and Caring Staff
The staff at check in went out of their way to make us comfortable. We arrived after traveling for 5 hours and I had a broken foot, they offered ice packs as they could see how swollen my foot was.
The entire staff down to security were polite, prompt, caring, and courteous.
The pool area was well stocked with towels and the pool was nice and warm, this is very important to me as I enjoy a good swim to ease the muscles after a long travel.
I do need to add that the breakfast food could be better. Eggs...well I am not certain they were really eggs!! We did not eat them after the first bite. But there was fruit, thank goodness!
July 16, 2015
Rated 4.0 out of 5.0 by Cygnus23 One Night Stay
Room and hotel were good. Getting in and out of the driveway was tricky due to it being right on a corner, and the need for a room key to get past the gate to the parking area. Got no response when we tried to use the intercom at the gate upon initial arrival. Relatively short walk to downtown area, but had to go over a bridge and through a tunnel to get there. I would pay a little more and stay closer to downtown area if I had to go to Pittsburg again.
July 15, 2015