Rated 4.0 out of 5 by 83
Rated 4.0 out of 5.0 by GianinaB Over Priced because of Steelers
Excellent accomodations but over priced because of NFL and Steelers...location excellent. I hate to say it but I paid three times more for accomodations than I did for Steelers gear, tickets, food, and/or transportation from North Carolina. No need to over charge...but fools like me who LOVE the sport will pay it and that is why you charge it. Please regroup on that one!!!!
November 26, 2013
Rated 5.0 out of 5.0 by Marcus18 Excellent room
Room was wonderful! Staff was helpful and friendly!
November 22, 2013
Rated 5.0 out of 5.0 by MsMissieB Great location, service and room
My first time in Pittsburgh to see the Steelers play. The hotel was in a great area, near the bars on Carson and a short shuttle ride away from the Ferry to the game. The shuttle service was amazing. The hotel staff were very friendly and helpful. Breakfast was great. Hot food and a clean dining room. The room was spacious and the parking area was right behind the hotel which was really convenient. I would stay at this hotel again.
November 21, 2013
Rated 4.0 out of 5.0 by Luis1975 Everything but the bed
I've stayed in many of your hotels over the last 8 years. Actually I was a platinum member at some point and there was a reason I stopped staying at HI hotels: thick, hard pillows. even the pillows labeled as "soft" were too thick and made me, personally, have a hard time trying to sleep. Therefore I've settled on another chain.
In this last stay in Pittsburgh I noticed that the issue has been solved, way to go!
However, the bed was terrible! I felt the springs in my back all night long for both nights I stayed. Perhaps it needs a bed cover? Or was it just an old mattress? I don't know.
just something to look into.
On a positive note, Great staff, amazing shuttle driver and a great location can make this place a favorite, provided I get a better mattress next time!
November 18, 2013
Rated 5.0 out of 5.0 by knlreb AMAZING Customer Service
I typically do not write reviews, however the customer service I received at this location was above and beyond my expectations that it has forced me into writing a review.
From the moment I walked in the door the employee checking us in was very informative about the city and advised me of all the amenities the hotel had to offer including a shuttle.
Not having to drive around the city but having the shuttle drop you of at or near destinations was awesome. The drivers were reliable and personable and were right there. We attended the Steelers game while in town and the shuttle drivers took us to the train, gave us directions, and also were waiting for us at the station when the train dropped us off.
They took us to restaurants around the area and picked us up.. it was just above and beyond our expections and was certainly convienient.
The hotel is in a great location and around many great restuarants, bars, and is within shuttle service to public transportation. I feel that no matter what I would have needed the hotel would have done their best to provide that service. And every employee, including the housekeeping staff was efficient, polite, and helpful!
November 13, 2013
Rated 3.0 out of 5.0 by gioi clean
if it were"nt for 14 dol parking and no bottled water in room this would be a great deal.
November 7, 2013
Rated 5.0 out of 5.0 by BillyG50 friendly, helpful staff and nice room
I had a difficult time locating the hotel so called the hotel-staff person was very helpful and friendly, told me to call back if i needed any additional assistance. Very nice room with great view of the city, excellent value.
November 5, 2013
Rated 4.0 out of 5.0 by nonesuch Holiday Inn Southside
Staff always takes care of me and tries best to accomidate my room preferences
October 28, 2013