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Rated 4.1 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Great Service Every single staff member we came in contact with was friendly and courteous, and eager to provide customer service way above and beyond the standard required in today's highly evolved service sector. Can't say enough about how well every single staffer treated us. Not one single negative exchange or encounter, from front desk, to maid service, to repairmen, to the food service folks at breakfast. Just great all the way around. July 4, 2014
Rated 3.0 out of 5.0 by Great location, good breakfast but not sure its worth this price This location is hard to beat in Pittsburgh and the breakfast is nice to make up for the high price of the nightly stay. Had one good experience with the shuttle service and one bad where it left us waiting over an hour after we were told it would only be about 20 minutes. After several calls and continued lies that it was almost there, we eventually gave up. One night our room was not made which was not the end of the world but for these room prices is probably unacceptable. Otherwise the rooms are nicely decorated and the location is hard to beat. July 3, 2014
Rated 1.0 out of 5.0 by Poor Service Poor shuttle service and advertised a hot tub none on site. July 2, 2014
Rated 5.0 out of 5.0 by Great service and comfortable. This was my second trip in as many summers and the reason why I came back was the outstanding personable service--from the front desk, to the team managing the breakfast, to the shuttle service drivers. I felt like I was amongst family. I love this place. I always say that you get out of something what you put into it. When I came, I came with the belief that no matter where you are--most people just want to be helpful and do care. And that is exactly what I got the first time I came and the second time I came. I will be back, hopefully sooner rather than later. In terms of the room itself, I could not ask for anything better. I slept like a baby--the temperature was just right, the bed gave me the kind of rest I was looking for. The room was clean and comfy. I truly cannot wait to get back to Pittsburgh. The staff definitely represented what is so awesome about Pittsburgh--caring, helpful and friendly. Thank you! June 29, 2014
Rated 5.0 out of 5.0 by Excellant Beautiful motel.Second time I stayed there.Very happy . June 27, 2014
Rated 5.0 out of 5.0 by Shuttle and great customer service I was really impressed by the customer service at this hotel and the shuttle service was ideal for taking family around the area. June 26, 2014
Rated 5.0 out of 5.0 by Nice room/great experience This motel was clean and modern. We enjoyed the pool. It was quiet during sleep hours. Breakfast was well supplied in the morning. I would recommend staying at the location. June 19, 2014
Rated 5.0 out of 5.0 by Great stay We were impressed with this hotel. Especially the shuttle service. June 18, 2014
Rated 5.0 out of 5.0 by above our expectations The free shuttle service and the helpful staff made this a great stay for us. The shuttle was fabulous, no worries of finding parking lots or directions in an unfamiliar city. This service alone saves more money on taxies than the fee to park in the Holiday Inn lot! The staff were wonderful, too. It is true that there is a train but it did not disturb us. We brought ear plugs but didn't need them. Very clean room, and common areas! Great job, we loved your city and will be back at this hotel again. June 17, 2014
Rated 2.0 out of 5.0 by Security Needs Improvement Front desk and security staff can be trained to deal effectively with guests who continue to make noise in halls throughout the night. Do not rent to all-night partiers, or impose a prohibitive deposit that you can collect if partying guests create complaints from other guests trying to sleep. June 14, 2014
Rated 3.0 out of 5.0 by Brights Lights,NO Drapes On the wrong side of the tracks...Bright lights shining all night and no drapes, just decorative side panels. Nowhere to park. Outlets in the bathroom did not work, and there was no exhaust fan, so 3 people taking showers make things steamy and sticky.. June 13, 2014
Rated 4.0 out of 5.0 by Good Hotel The location of the hotel was great in regards to nightlife and dinning options. The arrival to the hotel was a bit confusing because of its location and the entry area was hard to park by. It took a long time to get checked in due to the person ahead of me. However once I was helped the check in was easy. The lobby and room were great, however the room lacked black out blinds, so it was difficult to stay asleep. June 10, 2014
Rated 5.0 out of 5.0 by comfortable home away from home. Comfortable room, great view, very friendly staff. Only downside is the surrounding area is a bit rundown. June 10, 2014
Rated 4.0 out of 5.0 by Funky hotel with comfy beds Really enjoyed our stay. Nice comfortable beds, great breakfast, even a pool. Note though that this hotel is right around the corner from busy East Carson St. with all its bars, so on weekends it's packed with bachelor and bachelorette party celebrants. They're pretty good at chilling out any rowdies, but expect lots of traffic til the wee hours of the morning. (We actually sat outside and watched the parade, but if you were there on business, it might not be ideal.) June 4, 2014
Rated 5.0 out of 5.0 by Helpful, friendly staff, modern facility The staff were excellent; very helpful and knowledgeable. The facility was modern, clean, comfortable, Good location; you can walk to bars and restaurant on Carson. Safe. June 3, 2014
Rated 5.0 out of 5.0 by great place nice place to stay. Clean updated, safe and convienient June 3, 2014
Rated 4.0 out of 5.0 by Good Experience good location. good staff. great shuttle service. good bfast. pool could of been warmer. June 3, 2014
Rated 4.0 out of 5.0 by Maintenance Staff at front desk, shuttle service, housekeeping and breakfast were very helpful, friendly and courteous. Bathtub drain stop was broken and stayed down all the time thus leading to standing water when showering. Water pressure and temperature were poor. Towels had a "funny smell" to them. Phone was broken and keypad had no markings or numbers by which to make a call. TV remote did not work well and TV made "buzzing" noise on most channels. Air conditioner unit was very noisy making sleep difficult. May 29, 2014
Rated 3.0 out of 5.0 by Arrogant staff, good location for Southside The hotel is an average HI Express. Check in took too long and we were not offered a Platinum amenity. Later on in the evening I went down to ask for 2 bottles of water and was greeted by the arrogance of the guy working the front desk. I booked 2 rooms, my wife and I both have Platinum with IHG. This guy at the front desk argued with me over bottled water, refused to answer my question, and basically told me to go away. Sorry but I'll take my business elsewhere if that is how you treat guests, especially with IHG Plat. May 28, 2014
Rated 4.0 out of 5.0 by Appreciated the Duquesne grad rate and shuttle service Very pleased to receive a special rate for my daughter's grad weekend. Also, appreciated the shuttle service which we used 3x's. Walls in rooms not very sound proof...but the comfortable bed and pillows made up for it..... May 28, 2014
Rated 5.0 out of 5.0 by Very nice hotel and great location Great location and a very nice hotel. If you are a light sleeper please be aware you may hear trains going by at night. Also, the fitness room is above average for a hotel. May 19, 2014
Rated 4.0 out of 5.0 by convenient, clean, close to parties Definitely the place to stay if you want to be walking distance to Duquesne University and the restauraunts and bars of South Side, but you risk being kept up by revelry related to the those same bars. Our first night was quite and pleasant. Second night very loud yelling and door slamming that persisted despite requests to keep quiet. Common areas and rooms are very clean. Staff was very pleasant, but front desk staff seemed disorganized and overworked -- told me they just updated their computer system. Parking seems secure, but there is a charge. May 13, 2014
Rated 5.0 out of 5.0 by Enjoyable Our trip to Pittsburgh was to visit two local colleges and our stay was very enjoyable. The staff was very friendly and accomidating both days we were there. What also made things great was they offer shuttle service to anywhere within a 3 mile radius. So we did not have to deal with not knowing where to go to get to our appointments at the colleges, we just had to sit back and enjoy the ride and see the sites while we were taken where we needed to go! We also had a problem with our refridgerator not working properly. After trying once to fix the problem, they replaced. All this was within minutes of each call. They really make the effort to insure you are enjoying your stay! May 13, 2014
Rated 5.0 out of 5.0 by Most friendly hotel ever Great service. John / Johnny the shuttle driver worked hard to help us. Office staff just like family. May 7, 2014
Rated 5.0 out of 5.0 by Great for Marathoners I had possibly the best hotel experience of my life. Not only was the facility immaculate, the staff was incredibly helpful and considerate. We were staying for the Pittsburgh Marathon. In anticipation of all the guests, they ran their shuttle service beginning at 4am and opened the continental breakfast at 4am as well! They permitted generous late check-out and even had the breakfast continuing into the early afternoon for all the runners post race. Joseph greeted us upon arrival and was a complete gentleman. My stay made a fantastic weekend even more enjoyable. May 4, 2014
Rated 5.0 out of 5.0 by Great service and location. I travel to Pittsburgh 2-3 times a year for sporting events and a museum visit with my wife and son. Our stay at the Holiday Inn Express on the Southside was without a doubt our most pleasurable Pittsburgh hotel experience in the last five years, and considering we have stayed in some high end downtown hotels that is saying something. Parking is easy and reasonable, every member of the staff was courteous and helpful, the room was clean and comfortable, the shuttle offers quick and easy access to Station Square to ride the Gateway Clipper over to the stadiums, and the location is convenient to museums in Oakland, shopping in Shadyside, and of course the nightlife of the Southside. This hotel blows the Marriott City Center away! We will be back in the fall. Luv ya Black and Gold!!!! April 28, 2014
Rated 5.0 out of 5.0 by wonderful birthday weekend at the best hotel is the best part of town; perfect breakfasts, really really really nice staff, beautiful rooms. thank you!! April 24, 2014
Rated 5.0 out of 5.0 by Terrific staff, room and services We stayed here for 4 nights during our spring break and were very pleased. Restaurants and shops were within walking distance from the hotel, and anything further we could easily get to via the convenient complimentary shuttle. The room was very clean and comfortable. We especially appreciated the friendly, knowledgeable staff. Everyone we interacted with, whether it was someone from maintenance as we passed each other on the elevator, to the hotel manager, to the shuttle driver, greeted us and asked if we needed anything. We would definitely stay here again! April 21, 2014
Rated 4.0 out of 5.0 by Great place to stay I can't say enough about how accommodating the staff is here. April 21, 2014
Rated 5.0 out of 5.0 by Great place to stay in Pittsburgh Everything about this stay was excellent. The desk staff was warm and made check in quick and easy, The room was clean and spacious. Breakfast offered enough choice to satisfy anyone. The shuttle service to downtown was an unexpected plus. Drop off and pick up eliminated the need to look for parking space and the expense of paid parking. I would recommend this Inn to anyone planning a trip to Pittsburgh. April 19, 2014
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