Rated 4.1 out of 5 by 153
Rated 5.0 out of 5.0 Great downtown location!!!
Were able to reserve a suite for five(5) on a last-minute basis for Steelers vs. Giants pre-season game. Great accommodations and service.(Especially the FULL breakfast and LATE checkout!!!)
August 16, 2013
Rated 5.0 out of 5.0 by Ohioamy Clean and comfortable
This hotel is very nice and super clean. The shuttle service was great. The breakfast was very nice! The staff were warm and friendly.
August 14, 2013
Rated 5.0 out of 5.0 by Donna29 Friendly staff
We really enjoyed our stay at this hotel. Upon check in, our room was not yet ready (we were early). The lobby area was very comfortable to wait in. All of the staff were very friendly. The shuttle service was extremely helpful. I'd especially like to thank Mr. Chip, the shuttle driver. He was so knowledgeable and friendly, it made riding the shuttle a pleasure.
August 10, 2013
Rated 4.0 out of 5.0 by JOHNDANDTHEFUNKYBUNCH Beautiful Hotel! Great time visiting the South Side
This hotel is literally a 5 minute walk to all the bars and restaurants. No cab needed. The rooms are big, very clean and nicely decorated. I was impressed actually. Customer service was great. The scenery was FANTASTIC...I never seen so many wonderful looking women condensed in one area...There must of been 10 bachelorette parties staying in that hotel.
Just some words of wisdom for those thinking to stay here.
1.) Only one car per hotel room is permitted to park and its an additional charge.
2.) They have a strict noise complaint policy. They made me sign an agreement that stated one complaint and your out...BUT honestly, at 2 in the morning, everyone was partying in the hall ways and no one was kicked out...There was a security guard telling people to get in their rooms but I guess theres a reason for that.
3.) For as much as this hotel cost, the breakfast could of been much better...No made to order omlets, no waffle maker, no French toast, and not so good tasting sausage patties. AND no real orange juice..Bummer.
August 9, 2013
Rated 5.0 out of 5.0 by Funnycav3 Warm, Inviting and Welcome
Most times we only hear when something is bad or wrong. This is NOT one of those reviews.
I was very pleased to stay at this location once again. It's ideal for my business purposes and in a convenient spot for after work activities.
This hotel is recently remodeled. My last visit was prior to the renovation of the Lobby and Breakfast areas. The changes were amazing. Nice work to all involved.
There was some confusion at my check in. It certainly was not the fault of the staff. My credit/debit cards were recently cancelled due to some fraudulent activity in another state. Needless to say my traveling had been no where near convenient during this ordeal. My problem at check in was due to the lack of this payment type. Ashley was able to accomodate me via some communication with my office and support personnel. It certainly didn't happen fast enough for me but again this was not the fault of your staff. It is what it is and they found a way to get my head on a pillow as painlessly as possible.
During this ordeal I had the priveledge of meeting the General Manager. She was understanding and accomodating. I was pleased with her professional demeanor and genuine interest in my needs. I'm very glad she's there. Very. Take care of her. "Genuine" people are hard to find.
Anyway, Good Job to all involved and Thank You again for taking great care of me.
August 7, 2013
Rated 3.0 out of 5.0 by Achaser2 Location Good, Not Quiet!!
We were in Pittsburgh for a quick overnight. The location was fine and put us in a reasonable position for the next days journey. We were greeted by a friendly and knowledgeable staff. The room was well appointed and clean. Unfortunately the noise level on our floor was very high. There was a group of young women(6-8) who were staying on our floor who were in the hall rough housing and slamming doors until after 11 pm. Then around 3 am someone was in the hall with their dog. Mix the hall noise with the noise of the trains that run on a nearby track and it is not a restful ot peaceful place.
Also found the "Cheerios" at breakfast STALE!!! Leaving only 1 small yogurt available. Breakfast staff were very helpful and friendly.
Not sure I would select this location again, but there are several good restaurant choices on Carson St
July 30, 2013
Rated 4.0 out of 5.0 by Interviewee Great location, good place to stay
There isn't much to criticize about Holiday Inn Express Southside. The location is great, although trying to make a left into the lot at a busy time of day can be trying. The parking lot is secure, but there's only one way in and out, and it's a pretty steep accessway. The room itself was very nice, but my non-smoking room still smelled a little dank, like maybe it had once been a smoking room. The view of the river and downtown Pittsburgh was very nice. The workout room is small but adequate, although it's tucked away in a back corner on the bottom floor. The breakfast was quite nice, though the room it's served it could be larger, since everyone wants to enjoy the complimentary buffet. The staff was very friendly and the service was prompt. I thought the price was a little high for a HIE, but I reserved a room last-minute.
July 28, 2013
Rated 5.0 out of 5.0 by FFpmedic Comfotable and Clean
Stayed at this hotel after a concert. Hotel offers shuttle service to and from which saves the hassle and finding a good parking space and fighting traffic. Rooms were clean and comfy. Staff very attentive. Will stay here again in future whenever in Pittsburgh. Great value.
July 18, 2013
Rated 4.0 out of 5.0 by Menziesja Pleasant stay
Very friendly staff. Enjoyed my stay. Old hotel but nicely maintained. Better than he Intercontinental Clevaland I'd just come from and cheaper! Close to great restaurants and CMU for business.
July 17, 2013
Rated 5.0 out of 5.0 by kiley228 Great place to stay
Very helpful and friendly. Helped get us to the ballpark very easily. Price could have been a little lower based on it's location.
July 16, 2013
Rated 5.0 out of 5.0 by Banny61 Nice place
we stayed at this property for the FAST program at Duquesne and would have liked to see a discount for this event. Overall a nice night. The room was nice and quiet and we all slept really well.
The shuttle driver was a little nasty with us when we asked to go to a destination for dinner...we thought we wanted to go to Southworks but actually wanted to be on Carson Street. He was a little upset with us about changing our minds but took us there none the less.
The lady at the breakfast was ESPECIALLY friendly! She said good morning to every person that walked into the breakfast room. Very nice choices too!
July 16, 2013
Rated 2.0 out of 5.0 by jyoung Day time Front desk Staff rude. Room was dirty.
When we checked in the Front Desk Staff was extremely rude. When we asked for bedding for the pull out sofa they brought us a blanket with a huge urine stain and the blanket was still damp. There were holes in our towels and the bathroom smelled like urine. There were not enough parking spaces and we had to park near a curb.
July 12, 2013
Rated 3.0 out of 5.0 by SA123567 Good service in a rundown facility
This property does not live up to the brand. Walls are thin, mattresses are hard, a/c is full on or off, nothing in between. Staff was helpful, but they are working with old run down assets.
July 4, 2013
Rated 1.0 out of 5.0 by rjt57 Very dissapointed
Our stay was very poor. My wife and I had spent all day Saturday and Sunday moving our daughter into her apartment and thus we were very tired. We were awoken at 2:30 am Sunday morning to a very loud party, which was in the hallway, which lasted until close to 4 am. By the way, we were warned by the front desk attendant, Lamar, that the hotel would be noisy as it is on most Saturday evenings due to bachelorette parties. Had I know this I would stayed elsewhere. We left the hotel Sunday morning at 9 AM to continue with the move. We returned at 5:30 PM, to find that our room had not been touched. When I finally located someone to provide to us fresh towels and soap, I complained and were informed that the hotel policy is to clean all rooms that the guests have checked out first. I do not understand that policy as you should make sure that rooms for continued stays should be taken care of first. I used my hotel points as I am a Platinum member. I can honestly say that the points were not worth the disappointment. A side note, way too many points for this location. I will stay elsewhere next time.
June 10, 2013
Rated 5.0 out of 5.0 by BRB2 staff assistance
Thanks very much for storing our bikes. I'm sure it cramped the employees using the back office where the bikes were.
June 8, 2013
Rated 5.0 out of 5.0 by Cindey54 Great price, Wonderful Staff and Service, Clean,Comfortable Room
This hotel is positively great. We came to Pittsburgh for my husband's hospital and Dr. visits and decided to stay for my birthday. The price was great. Important to us is the cleanliness, and although they were doing renovations, we found the hotel very clean and our room extremely comfortable.
Most important to me was the way the staff treated not only my husband and me; but how they went out of their way to talk with and joke with my teenage grandchildren.
Our stay was so wonderful, and we hated to leave. I hope to be able to return soon. I would definitely recommend stayine at Holiday Inn Express South.
June 8, 2013
Rated 5.0 out of 5.0 by Ants17 Family reunion fun
We picked this location for a family reunion...10 kids and 8 adults. We had a lot of fun and this was a great home base. The staff was excellent! We were able to use the services of a shuttle if the location was within 3 miles. Breakfast was busy but lots of choices for everyone...the breakfast staff were amazing...so friendly and helpful. Rooms were comfortable.
The only downside was that the pool was cold as the heater was broken...but the kids didn't seem to mind.
Great place to stay...would go back again!
June 7, 2013
Rated 4.0 out of 5.0 by macdiesel Last Room Available
I have stayed quite a few times at several different Holiday Inn's. This one turned out to be one of those that just started snow balling. I am pretty easy going and laid back but this stay was just distasteful.
As soon as I opened the door there was a seriously strong oder of sour cigarette smell. The AC was cranking to try and filter out the smell so I tried to open the window and lo and behold, the window shade was broken and would not roll up. I was in a hurry to a baseball game so I mentioned it to the staff on the way out that "I did not smoke!" and that the window shade was broken. They offered to have someone repair the window shade and move me but I refused since I was in a hurry. Once I returned for the evening the stench was still in the air but bearable. I took a shower and realized the sink drain is extremely slow as I was brushing my teeth... I try to not be picky at the bare essentials.
In the end, they did offer to compensate me for my inconvenience and make things right. The staff was more than helpful and courteous. I would still return to this hotel, just think I found the room that was the last choice or the cheapest rate.
June 6, 2013
Rated 5.0 out of 5.0 by MaryLL Great hotel
this place was clean, remodeled or new and located in a great spot for getting around by foot or car in Pgh and the South Side. The staff was very friendly too.
June 6, 2013
Rated 5.0 out of 5.0 by tazzy2u Cheerful
Great location room was good size and well maintained you won't be disappointed, great idea offering around the city shuttle service for hotel quests it was a much appreciated service.
June 4, 2013
Rated 2.0 out of 5.0 No Internet or Movies and Tub Drain Broken
The wireless internet signal was so exceptionally weak in my room, I was rarely able to access the internet. As this was a business trip, it was extremely important for me to be able to work. The only solution the FD team offered was for me to utilize the Business Center computer. Clearly, the wireless connection ports are inadequate. If you are going to offer a service, offer a service that works please! After being unable to utilize the internet, I decided to relax and watch a movie; however, I was unable to access movie options with an error message that indicated 'guest is not checked into this room.' I spoke with the FD (again) and they were unable to resolve this issue either. Lastly, the tub drain did not work at all and I stood in dirty water up to my shins to take a shower as the drain plug would not stay in the open position. I then had to manually hold the drain plug open to drain the tub. As I am sure the Room Attendants experienced this challenge as well, there really is no reason it was not already addressed.
June 4, 2013
Rated 4.0 out of 5.0 by Joe3983 Nice view and location
My girlfriend and I have never been to Pittsburgh. We decided to visit after spending a few days in Ohio after our annual trip there, its almost the halfway point back home to NYC. The hotel has easy access to the heart of the city and highways. It also had a nice view of the bridge and river. They were doing some minor renovations which did not inconvenience us at all. We did hear the train pass by from our rooms at times. It didn't bother me one bit, and not so much my girlfriend either.
May 24, 2013
Rated 5.0 out of 5.0 Wonderful time in Pittsburgh and at this HIE
I booked our stay using a combination of points and a free night from my Visa and that was the easiest process ever. We arrived on a Tuesday afternoon and it was quite busy so we had to wait a few extra minutes to check in but Gladys was WONDERFUL and again, a very easy process. Our room was very nice and we did have a city view which was nice as well. Breakfast was hot and delicious both mornings and the recommendations/directions provided by the staff were perfect. We did utilize the shuttle to go to PNC Park and had the pleasure of riding with Mr. Chip (?) who was delightful. Our return ride was nice but quiet . . . I think our driver had quite a few other pick up/drop off's that popped plus it was rush hour so he was more focused on driving.
My husband and I agree that when we return to Pittsburgh we intend to stay again at this location. For my money it has the best location and is VERY reasonable priced!!
May 24, 2013
Rated 5.0 out of 5.0 by DuqProud Awesome experience
We (3 rooms) were in Pittsburgh for a joyous college graduation. From the begining Holiday Inn Express was an awesome experience. Upon checkin I was introducted to Lamar who was pleasant, professional and expressed the appropriate amount of humor. When a difficult guest interrrupted my check in, Lamar handled himself with excellent professionalism. He should be commended for such an act. The breakfast fast staff was very pleasant. The rooms were clean and comfortable and our stay was a very pleasant experience. I will recommend this hotel to all my friends.
May 23, 2013
Rated 3.0 out of 5.0 by jane0511 convieniant
it was my birthday and had tickets to a local charity event. the rooms were rather small. i was told i would get a view of the city. which was an abandon building and the prison.my only real complaint would be i had to pay for parking in an very exppensive room. next trip to pittsburgh i will be staying on the northside where for the same price i get a jacuzzi
May 18, 2013
Rated 3.0 out of 5.0 by dormont good location and comfortable bed
Nice room and the staff was very helpful.The downside was the noise from the late night partiers.
May 17, 2013
Rated 3.0 out of 5.0 by dormont comfortable bed and great service
No exhaust fan in bathroom and the noise from the slamming doors during the night made sleeping difficult.. The trains in the morning,as well as the late night partiers mainly from 2am thru 4am where also a problem for us .
May 14, 2013
Rated 5.0 out of 5.0 by JasonSki Good
Everything was very good. No complaints. The only thing that I feel is that it was it was a little pricey.
I had to pay for two rooms and between that and parking I felt it could have been a little bit less or a group discount for each room.
Other than that everything was great!
April 19, 2013
Rated 3.0 out of 5.0 by Bucca423 Uncaring front desk staff
We needed a handicap accessible room which also means we have the need for a handicap parking space. The staff told my husband when he went to the front desktop let them know that 3 out of 4 cars didn't display handicap placards or license plates, oh that's okay just park anywhere was their reply. Unfortunately that isn't so easy for some of us, that's why we have medically approved parking placards. My husband had to park in the driving lane to get my wheelchair out and then help me. That is why they have the extra space marked off as no parking by handicap spots. Someone had illegally parked there as well.
The room was nice and housekeeping/maintenance very friendly.
April 12, 2013
Rated 5.0 out of 5.0 by Markie16 Reasonably priced comfort and exceptional service.
The hotel was undergoing some renovations, but that didn't have an adverse impact on my stay -- the hotel staff was quite welcoming and helpful and the hotel was still able to maintain a comfortable atmosphere.
March 28, 2013