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Rated 4.2 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by Great Hotel and Great Location This hotel was wonderful ! The staff was friendly and accomodating considering the wild new years eve crowd they had to deal with. The shuttle driver was very nice and made the short ride down fun. The room was spotless and well maintained with tasteful decor. The bed was very comfortable and the breakfast was delicious and had lots to pick from. The room was a bit pricey but you get what you pay for ! I will stay here again. January 5, 2014
Rated 4.0 out of 5.0 by Great Place to Stay for Steelers Games Overall I was pleasantly surprised at the quality of my stay. The complimentary shuttle provided by the hotel makes it easy to venture out to places otherwise difficult to access if not familiar with the area. The breakfast was just OK. However, that's kind of what I expected from a complimentary breakfast. The only complaint I have comes from the night I checked in. There was a girl at the front desk named Sheila, who was rude and preoccupied. I understand there are other things going on at times. However, she repeatedly demonstrated she was not paying attention to my questions. At one point, she even walked away in the middle of one of my questions. All I could do was look at my son (who witnessed it as well) with my mouth hanging open. Fortunately, the rest of the staff made up for that first impression over the course of my stay. I would stay there again. The next time, I would make sure to take advantage of the free shuttle to go to the Hofbrau Haus right down the street. I was a little surprised there was no room safe. January 2, 2014
Rated 3.0 out of 5.0 by A little bit not convenient for traveler who has no vehicle I didn't know that hotel has shuttle bus of their own. I trusted google map, but it made me that have to cross a unmanned industrial area in the night. It's not a good experience. There is no room service, and I couldn't find a restaurant in the range of visual. January 2, 2014
Rated 5.0 out of 5.0 by Newly Remodeled I have been to this hotel multiple times over the past two-three years and was pleasantly surprised when I stayed this past December. They have done some remodeling which looks great but hasn't changed the price of the rooms. Love the location, right across the bridge is downtown and right down the street is The South Side (bars & restaurants). I'll be staying here again! December 24, 2013
Rated 4.0 out of 5.0 by convenient and friendly Favorite hotel in Pitt. Staff friendly and knowledgable of my needs and what type of room I like. Never a problem. Love the view of downtown from rms. 601 and 602. December 16, 2013
Rated 4.0 out of 5.0 by Room There was chewed gum on a light, fingerprints everywhere, wrappers on the floor. Staff was very friendly. December 14, 2013
Rated 5.0 out of 5.0 by favorite hotel The staff goes out of their way to make you feel at home. We love the modern ambiance and lobby fireplace, the large comfy rooms with nice mattresses, the all day coffee and tea, and the time the staff takes to interact with us. They shuttle is wonderful as we didn't need a car to get around, and the drivers were professional and prompt. It does get loud on weekends with sports fans and some partying, but love it regardless. Good breakfast provided at no extra charge, Would definitely stay here again! December 13, 2013
Rated 4.0 out of 5.0 by Over Priced because of Steelers Excellent accomodations but over priced because of NFL and Steelers...location excellent. I hate to say it but I paid three times more for accomodations than I did for Steelers gear, tickets, food, and/or transportation from North Carolina. No need to over charge...but fools like me who LOVE the sport will pay it and that is why you charge it. Please regroup on that one!!!! November 26, 2013
Rated 5.0 out of 5.0 by Excellent room Room was wonderful! Staff was helpful and friendly! November 22, 2013
Rated 5.0 out of 5.0 by Great location, service and room My first time in Pittsburgh to see the Steelers play. The hotel was in a great area, near the bars on Carson and a short shuttle ride away from the Ferry to the game. The shuttle service was amazing. The hotel staff were very friendly and helpful. Breakfast was great. Hot food and a clean dining room. The room was spacious and the parking area was right behind the hotel which was really convenient. I would stay at this hotel again. November 21, 2013
Rated 4.0 out of 5.0 by Everything but the bed I've stayed in many of your hotels over the last 8 years. Actually I was a platinum member at some point and there was a reason I stopped staying at HI hotels: thick, hard pillows. even the pillows labeled as "soft" were too thick and made me, personally, have a hard time trying to sleep. Therefore I've settled on another chain. In this last stay in Pittsburgh I noticed that the issue has been solved, way to go! However, the bed was terrible! I felt the springs in my back all night long for both nights I stayed. Perhaps it needs a bed cover? Or was it just an old mattress? I don't know. just something to look into. On a positive note, Great staff, amazing shuttle driver and a great location can make this place a favorite, provided I get a better mattress next time! November 18, 2013
Rated 5.0 out of 5.0 by AMAZING Customer Service I typically do not write reviews, however the customer service I received at this location was above and beyond my expectations that it has forced me into writing a review. From the moment I walked in the door the employee checking us in was very informative about the city and advised me of all the amenities the hotel had to offer including a shuttle. Not having to drive around the city but having the shuttle drop you of at or near destinations was awesome. The drivers were reliable and personable and were right there. We attended the Steelers game while in town and the shuttle drivers took us to the train, gave us directions, and also were waiting for us at the station when the train dropped us off. They took us to restaurants around the area and picked us up.. it was just above and beyond our expections and was certainly convienient. The hotel is in a great location and around many great restuarants, bars, and is within shuttle service to public transportation. I feel that no matter what I would have needed the hotel would have done their best to provide that service. And every employee, including the housekeeping staff was efficient, polite, and helpful! November 13, 2013
Rated 3.0 out of 5.0 by clean if it were"nt for 14 dol parking and no bottled water in room this would be a great deal. November 7, 2013
Rated 5.0 out of 5.0 by friendly, helpful staff and nice room I had a difficult time locating the hotel so called the hotel-staff person was very helpful and friendly, told me to call back if i needed any additional assistance. Very nice room with great view of the city, excellent value. November 5, 2013
Rated 4.0 out of 5.0 by Holiday Inn Southside Staff always takes care of me and tries best to accomidate my room preferences October 28, 2013
Rated 3.0 out of 5.0 by Nice lobby, good location Location was fine for access to the south side of Pittsburgh. Lobby was welcoming and seems newly updated. Check in experience was average. Main downfall seemed to be the staff. Had a few sour experiences with them. However, most notable was the request for a late checkout. Dealing with business requirements resulted in the need for a 1pm checkout. Personally asked the front desk (yes, in person) and was told "Well, this is a major inconvenience"! So much for my IHG Gold Elite status... Goods: Lobby, location Bads: Parking fee shocker and staff. October 28, 2013
Rated 2.0 out of 5.0 by Room was dirty and bed uncomfortable I was very disappointed in this hotel, especially for the price. When I checked in, the staff was fairly rude. I had a credit card authorization form faxed, and when I was checking in they expected me to produce the document-- they didn't even look for the faxed copy. I had to repeat myself literally three times about an issue before the clerk would acknowledge what I was saying. Secondly, in the evening when I was preparing for bed, I found a white crusty stain on the blanket. After I went to the front desk and requested the entire bed set changed, I returned without any change to the bedding-- except being made. The bed was uncomfortable and felt like a hospital bed. The rooms were very spacious and nicely put together, but without a comfortable and clean bed, it defeats the purpose. The parking situation was good, and the location is excellent. However, I would rather stay elsewhere next time however to avoid any further issues. October 21, 2013
Rated 5.0 out of 5.0 by Relaxing enjoyment The staff was incredibly nice and very helpful. The room was awesome and clean. I would definitely stay here again. October 19, 2013
Rated 5.0 out of 5.0 by Pleasant experience and would stay again Came to town for a concert at the Consol Energy Center. The hotel was within close proximity (walkable) and ran a shuttle all evening to and from the venue. We arrived a little early and the associate at the front desk gave us tips of things to do for the afternoon till check-in could occur. Everyone we encountered was friendly and helpful at the hotel. The only complaint I really have was the $14 dollar a day parking fee that I wasn't aware of until check-in. Though not a deal breaker by any means it should be better documented. October 15, 2013
Rated 4.0 out of 5.0 by shuttle We needed to wait a long while for the shuttle and gave up hope...we drove ourselves around downtown and had an adventure!!! The registration staff was great!!!! October 7, 2013
Rated 3.0 out of 5.0 by room accomodations I stayed in this location before and enjoyed my stay so I booked again. My experience was different and disappointing this visit. The staff was not as friendly and the room that I was given was old. I assumed that all of the rooms had been upgraded. The headboards looked to be from the 70's and the bed was not plush and comfortable, it was soft and bouncy. Because of this experience, not sure if I would stay here again. September 27, 2013
Rated 4.0 out of 5.0 by Convenient location, pricey for what you get. Bed was older and uncomfortable, toilet din't work properly from the moment we got there. We asked twice about getting it fixed and they said they would be right on it. It never happened. Desk staff was nice breakfast staff not so much. September 25, 2013
Rated 5.0 out of 5.0 by Always reliable I can always count on this property to deliver. Always comfortable. Staff friendly. The staff in the breakfast area are always exceptionally welcoming. September 23, 2013
Rated 1.0 out of 5.0 by Overpriced, pretentious and most of all ... RUDE! This was by far THE most ridiculous hotel experience I have ever encountered. Where to begin ... Upon checking into this hotel, we were given only 1 parking pass for our suite that (according to booking online) slept 6 comfortably. We were then informed that it actually only slept 5. The website information wasn't completely accurate, along with the hotel staff when calling to book the room. Front desk staff gave very little information regarding other parking options near the hotel. This meant driving and circling around nearby streets, wasting time in an unfamiliar area until free, safe parking was finally found. We were immediately asked to sign a 'quiet wavier' stating that we would comply with a zero tolerance for noise complaints. Although my friends and I were staying in this hotel with intentions of hitting the town for a bachelorette party, we were extremely offended that we were placed on the 'quiet floor' being an IHG Priority member against my will, and treated like juvenile morons while checking in. It was especially funny to see Frank's #front desk attendant at the time# dealings with the teeny-boppers who had just checked in right before us -- no hassling there, that was for sure! Later that evening, we decided that we would take advantage of the free hotel shuttle to take us to Station Square, being that it was well within the 3 mile radius. Trying to save time, two ladies out of our group hung around the lobby, trying to get information from the front desk personnel. After waiting several minutes between his phone calls, several shuttle drop-offs, and unanswered questions, he then told them that it would be up to us to contact the shuttle driver and arrange for a pick-up. He wasn't even capable of telling my friends the general operation hours of the hotel shuttle. He simply didn't want to take time to deal with it. When we all finally got rounded up, the shuttle driver acted as if it were really putting him out to take us approximately one mile down the street after he had been making trip after trip for many others leaving a Pittsburgh Pirates game. When one said 'WE WILL TIP YOU', he said 'okay, hop in' #as if it shouldn't be a given ... everyone most definitely should tip their free shuttle operator no matter what the circumstances ... and we did ... way too much.# He proceeded to go on and ON about how he had been off of the clock for approximately 1 hour, yada yada, yada. All the while, he continued to take calls for rides from PNC park. I will say ONE good thing about our stay; the next morning as we addressed ALL of our concerns and gripes to a very courteous front office manager, she was extremely receptive and promised to address said employees. As stated in my title, overpriced doesn't even begin to cover it. With this hotel, you're paying for 'convenience' in the sense that you're close to certain attractions such as Station Square, Heinz Field, PNC Park, etc. However, you're NOT getting your money's worth by any means. As if this city isn't already rude enough #generally speaking#. Our hotel stay was the true icing on the cake. September 19, 2013
Rated 5.0 out of 5.0 by great location comfortable This Hotel was fantastic, great service, comfortable rooms, and perfectly located with also great staff that have knowledge of the city and where to go. Overall we have one of the best trip ever. Thanks September 6, 2013
Rated 5.0 out of 5.0 by convenient, updated, but 14 bucks for parking This property is very close and convenient to downtown Pittsburgh and right in the middle of the action of the South Strip restaurants and nightlife. Our room was clean, a little worn, airconditioner was quite loud September 6, 2013
Rated 1.0 out of 5.0 by Beware We attempted to check into a room that was part of a group of rooms blocked for a wedding. The wedding was scheduled for 3:00 p.m. Upon our arrival at 12:00, we were told that no rooms were available for check in, and that check in was 4:00 p.m. The woman at the desk said they were aware that our wedding was at 3:00. After flying into Pittsburgh just for this wedding, we did not make it to the church on time. We were not allowed to check in to our room until 2:15! This demonstrates very poor planning on behalf of Holiday Inn. Being a frequent traveler, this experience at Holiday Inn puts them at the bottom of my list when considering my hotel options. September 5, 2013
Rated 4.0 out of 5.0 by Excellent stay! The room was larger than we expected, very comfortable accommodations, staff was excellent, great water pressure in the shower. September 3, 2013
Rated 5.0 out of 5.0 by Felt like home I was completely taken aback from the minute I walked into this hotel. I never stayed at a Holiday Inn Express before. The staff were very friendly and helpful. The room was beautiful, spacious, and clean. The bed was very comfortable. The location was great and was in walking distance of all the local bars and restaurants on Carson St. When I come back to Pittsburgh I will def be staying here again! August 29, 2013
Rated 3.0 out of 5.0 by Lousy Pillows The pillows at this location are terrible. They offer no support and are completely worn out. I had problems with the scheduling. The computer told them I checked out, when I hadn't, so the room was not cleaned for two days. Check-in and trying to get points credit is a long and tiring event. August 26, 2013
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