Rated 4.3 out of 5 by 348
Rated 5.0 out of 5.0 by Maggie and Jeff Friendly, Welcoming , Enjoyable, Clean and Comfortable
My husband and I had a fantastic little getaway. The hotel is in a great location. All of the staff (not just the front desk, but the shuttle driver and housekeeping staff that we just passed by in the hallway) was welcoming and friendly. The breakfast was great, the room was clean and comfortable. We can't wait to come back!
April 29, 2015
Rated 3.0 out of 5.0 by Holiday traveller visit for sons graduation
not impressed with hotel, felt like a regular person not a holiday inn PLATINUM member!
April 29, 2015
Rated 5.0 out of 5.0 by exit63 Business in Pittsburgh
Overall very pleasant experience. Clean and close to many restaurants. 4 pm check in seemed late
April 27, 2015
Rated 1.0 out of 5.0 by DougEric It seems as though no one at this hotel actually wants to work here...
The hotel is in a convenient location in Pittsburgh, and the facility itself is in rather good repair. However, our stay was marred by poor management and housekeeping.
When our room was not made up by 4 PM and we asked housekeeping if that could be done, we were told that we must have put the "do not disturb" sign out -- which we assured the woman we had not done. She then said, "that's not my room."
I asked another person chatting with her if they could find the right person to attend to our room, and she said (again) that we must have left the DND sign out. She then asked if there was something in particular we wanted -- and I said that we just wanted the room made up. She asked what we wanted (again) -- and I said whatever was normally done (beds made, towels changed, etc.), but she persisted by saying if there was something in particular we wanted, she would see if it could be done. I told her I would go chat with the manager to get this resolved.
I went to the front desk (the second lady seemed defensive that I would go see the manager, and followed me), and asked for the manager. The young man I was talking to (this might sound silly, but he was dressed in a rumpled, untucked shirt, dirty chinos, and no name tag) turned out to the manager. He said we must have left the DND sign out (this was clearly the first line of defense!), and when I said we had not, he said he would see if he could get someone to tend to the room. When I said I had asked housekeeping to do this and was told "not my room," he just said, "oh." I suggested that there were many other ways to respond...by both the housekeeping staff and by him.
This all happened at 4 PM. By 6:30, we had still not had our room cleaned. We went out for dinner, but stopped at the front desk to see the status of the room cleaning. We were told that housekeeping had left for the day -- I asked to see the manager, and was told he was busy. The desk clerk went back to talk to him and we were told someone would tend to this. When we returned later in the night, the room had indeed been cleaned.
Though this is a long review, there was even more to the interactions, and they were not positive. None of the staff felt responsible, no one said "sorry, we'll get this fixed," and we generally felt ignored.
We stay at various hotels approximately 10-20 nights per year, and have never had this experience. We won't be having it again at this hotel in Pittsburgh!
April 25, 2015
Rated 5.0 out of 5.0 by DWMi Excellent Customer Service
Rose and Robin were terrific at the front desk.
Always a smile on their face and great customer service .
The rooms are very large and nicely decorated .
Would highly recommend this hotel and will be
back to stay in the future.
April 21, 2015
Rated 5.0 out of 5.0 by Darren46 Good Hotel
I enjoyed my stay even came back this week Staff is great here in Pittsburgh South Side
April 20, 2015
Rated 5.0 out of 5.0 by Jill3287 Great experience
Hotel staff was very friendly. Rooms were modern with all amenities. Shuttle was responsive and got me where I needed to go and back. Parking was adequate. Didn't use any of the facilities as I didn't have the time but everything did seem to be very clean and inviting.
April 20, 2015
Rated 5.0 out of 5.0 by Jackie54321 Overall a great hotel experience!
The first time I arrived at this hotel was a complete surprise because I had been expecting so much less. I didn't expect the beds to be so comfortable and the rooms so modern. I didn't expect to find a working microwave and coffee station in my room. I was expecting just a bed and plumbing, for the most part. Instead it was a relaxing, comforting, and fairly luxurious hotel experience that was a little more refined. The complimentary breakfast was another amazing perk along with the fitness center and business center because I don't get internet on my low budget phone. If you enjoy swimming, their pool is another nice feature to take advantage of. The only negatives I experienced with this particular hotel was on a previous stay where I had to split rooms with someone else... The hotel staff that night was just one woman who was polite, but ended up giving myself and the other person the wrong keys to our rooms. The other person I showed up with was staying for only one night and I was staying for two nights, so when the first night was over, hotel staff knocked on my door while I was getting out of the shower and informed me that my room was supposed to have been checked out of. I understand that the woman who checked us in was noticeably busy with unexpected phone calls that she absolutely had to take, but she should have understood that I was staying for two nights and to have provided me with the correct key. She was, however, very polite and otherwise efficient so I don't expect any other genuine problems to arise. The hotel is in a decent location for a short walk into the city and the features of the hotel are superb for the price.
April 15, 2015