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Rated 4.2 out of 5 by 204 reviewers.
Rated 5.0 out of 5.0 by Very friendly staff We enjoyed are stay. In town for my son-in-law's EP release at the Smiling Moose...quite the evening with a shooting and alot of police presence. In spite of that, the best part of the experience was your very friendly and welcoming staff. February 5, 2013
Rated 4.0 out of 5.0 by Great Room & Service, High Price with Parking This is a nice hotel and the front desk person was great. However the additional fees, especially the parking cost will make me stay somewhere else next time. February 2, 2013
Rated 4.0 out of 5.0 by Great service I had to cancel our reservation back in November and did the "book early and save" and I was a little concerned about losing that money, but Alyson was great. When I canceled, I didn't know my new date and she picked Jan. 1 and just told me to call by Dec. 31 to give my definite date which I did, and I didn't lose what I had paid. I was so glad to see her when my daughter and I checked in. She was very friendly and knowledgeable about the city. We arrived before 2 and although check in was later, she was able to give us a room. The rest of the staff was very friendly too. I used the fitness room both mornings and had the whole place to myself. If you ask my daughter about the hotel, she will say she loved the cookies that were in the lobby the first day we were there, but we kept checking for more the next day and never found any. I mentioned this when I checked out and the clerk said she would be sure to have cookies next time we visited. Only problem I had was that I heard a train every now and then and there were some loud people in the hallway the second night we stayed. Otherwise, I will go back to the Holiday Inn Express. January 17, 2013
Rated 4.0 out of 5.0 Friends Getaway The hotel was nice and accommodating. The shuttle service was very nice and took us everywhere we wanted to go. Breakfast was good for being free. There was loud yelling and vulgar language in a room next to us at 2am. Not sure if police were called, but someone got the man out of the hotel. Good job by all. Definitely recommend this hotel as it is right by Carson St and within walking distance of all the great bars and restaurants in the area. January 11, 2013
Rated 4.0 out of 5.0 by Shuttle Service Shuttle service was great and saved us from having to maneuver through unfamiliar streets . The drivers were friendly and courteous. I thought the shuttle service was the best feature of the hotel. December 21, 2012
Rated 2.0 out of 5.0 by party central the facility is very nice, however if you stay there on a weekend do not expect to get any rest. The entire 4th floor (the one I stayed on) was a huge party with doors slamming, yelling and screaming until way past 3 AM. It may be different during the week but the weekend was not good. December 9, 2012
Rated 3.0 out of 5.0 by platium member I was not recongonized at the front desk, keys and paperwork was not ready either. Asked Front desk person if my rewards points where on the rooms just to check and make sure i did not make a mistake on reservations. Was told in a rather nasty tone yes it was and handed me my key. Was also charged for parking at the hotel. November 29, 2012
Rated 4.0 out of 5.0 by The rooms are very nice here. The only complaint I have is that I normally get free bottled water as a platinum member and the front desk was out of bottled water at night and in the morning. November 29, 2012
Rated 4.0 out of 5.0 by Large, comfortable rooms, terrible location The rooms were large, in great shape and beds were comfortable. Used points for stay but normal rates very pricey. Need more staff at night. Night desk clerk upon check-in was alone and spent at least 10 minutes on the phone discussing room rates with a potential guest while I and a guest waited. Located next to 10th St. Bridge in what seemed like a more industrial part of the city. I would not recommend walking the streets at night. Lots of college kids in the area visiting the bars which are plentiful in Southside and lots checking in at the hotel. Parking is limited and a problem especially when you consider they are going to charge you every day to park. Guests ran out of spaces to park and made their own where they could so lot was overcrowded. No handicap parking available and two vehicles parked in spaces that had no handicap placard nor plates. Told front desk clerk who said she was sorry but did nothing. I really would not recommend staying here unless you cannot find anything else near downtown. November 14, 2012
Rated 4.0 out of 5.0 by Generally a good place The hotel is a little outside the city but easily walkable along the railway. The service was generally attentive. The breakfast was more than adequate for a light start. The room was a good size and suitably furnished. A shame that the blocked toilet was not fixed before we left the property even though we had informed the front desk 3 hours earlier, however the receptionist automatically dropped the parking fees for the inconvenience. Vacation of room was a slight problem as room information gave time of 12.00 but cleaning wanted room at 11.00. November 11, 2012
Rated 5.0 out of 5.0 by Excellent We came in from out of town and accidentally left my son's jacket at the hotel. The manager was kind enough to send the jacket back to us in minnesota. What a wonderful hotel and staff. November 5, 2012
Rated 5.0 out of 5.0 by quality nights Always a great place to stay when in the Pittsburgh Area with it's ease of getting around town, friendly staff, amazing fitness room and walking distance to quality food. October 24, 2012
Rated 5.0 out of 5.0 by A nice overall hotel The place was great. Large clean rooms, terrific staff who acknowledged status. I loved it there and will be back. My only concern is the area. You are only a couple blocks from a lot of dining, but it can seem a little scary in the dark. Take the shuttle or go out with a group of people. October 19, 2012
Rated 5.0 out of 5.0 by Staff Treats me like a king. I stay there most weeks of the yr and I like consistency. October 17, 2012
Rated 5.0 out of 5.0 by Great Hotel!!! This hotel is located in a great area! The staff is incredible and absolutely friendly. I would definitely recommend this hotel! October 16, 2012
Rated 5.0 out of 5.0 by Every shift has a friendly staff with a smile Each day as I pass throught the lobby it's great to see a welcoming smile and very accomadating staff. October 2, 2012
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