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Rated 4.4 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by Great stay I had a great stay at this Holiday Inn Express. The rooms were very clean and were up to date. The Breakfast was very good and they gave us just baked Chocolate chip cookies at check-in! July 22, 2015
Rated 3.0 out of 5.0 by IHG Member? I have stayed here 15 total days over 3 different weeks since the beginning of the year. I check in at off hours and the person at the desk when I check in somehow always manages to forget my Welcome Points. They have me incorrectly listed as a Club Member as opposed to the Spire Elite Membership I carry. I never got points (Welcome or Stay) my 1st stay. I had to ask about my welcome points during my check out during my second stay to find that they had me as only a Club Member. The desk was able to fix the issue and issue me the Welcome and Stay points (less my bonus points for my membership level). This last time, I displayed my card during check in and the person at the desk argued with me that the computer states I am just a Club Member. He said he would have it looked into. I waited 4 days and still hadn't received the points. I finally spoke to the desk during the day and the woman was able to issue me the point immediately. I have stayed at HIE's in PA, NJ, NY, CT and MA and this is the only location I have had a issue with. As I final note, it's been 4 days since check out and I still haven't received my qualified stay points. Please consider leaving the flavored creamer out at night at the coffee station. July 20, 2015
Rated 2.0 out of 5.0 by Room was not nice The room was not very nice the carpet was very dirty and the cleaning staff could not speak English and was not very presentable looking.Just not a very good weekend stay I had July 16, 2015
Rated 5.0 out of 5.0 by Airport Hotel It was Ok but not outstanding -- it's a hotel. vb c July 13, 2015
Rated 5.0 out of 5.0 by Convenient to family and friends We always stay at this hotel when visiting family and friends. Originally from the area and it is convenient to everything, Scranton and Wilkes-Barre, and of course Old Forge piazza. July 9, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. Late arrival and was greeted and given a room promptly. Only found internet a little slow, but survived. Wish there had been more of a breakfast selection. July 8, 2015
Rated 3.0 out of 5.0 by Clean? When we arrived there was sugar spilled on the counter, in the bathroom, in front of the coffee machine. Not sure how house keeping could have missed it. I did not clean it to see if house keeping would clean it up the next day, and they did. Could never get any cookies or popcorn which is available for guests. there were never any left when i went by the front desk. I would think the hotel staff would know how many people are staying at the hotel any given night and how much popcorn they would need to pop or how many cookies should be available. This location is run down and needs some help. If you look at my history you can see i have stayed at this location at least 1 or 2 nights a year for the past ten years. The past stay was my last. July 8, 2015
Rated 3.0 out of 5.0 by very good as most HI expresses are electric went out and had no hot breakfast but not the hotels fault. otherwise a very clean hotel July 1, 2015
  • 2015-07-30T12:54:28.562-05:00
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