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Rated 4.3 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Hotel is difficult to find Because of the construction in the area, this hotel is difficult to find, particularly when it is dark and snowing. We came off the I 81 into a construction zone and first turned the wrong way because the sign indicating which way to turn was missing. We were glad to find the hotel and get off the road. Hotel was warm and staff was friendly and helpful. Room was clean and well maintained and breakfast was good the next morning. February 18, 2015
Rated 4.0 out of 5.0 by Staff is very professional and pleasant Your staff provided excellent customer service from the Conserge to the Breakfast staff. I will definitely refer friends to the Scranton Airport location. February 15, 2015
Rated 5.0 out of 5.0 by Great service We stayed here overnight for an early flight. The staff were exceptional and the service was great. Our room was clean and very comfortable and even though we had to leave before the complimentary breakfast was served, we were given a "to-go" breakfast so we wouldn't be hungry on our flight. The cookies at check-in were also delicious! We would definitely stay here again! February 13, 2015
Rated 5.0 out of 5.0 by Great Hotel Great hotel and friendly staff; good location and good continental breakfast. February 6, 2015
Rated 5.0 out of 5.0 by Wonderful Staff This was a last minute reservation due to a flight cancellation. The staff was very friendly and accommodating. It takes great people to make a hotel run well and you folks are tops in my book. January 17, 2015
Rated 3.0 out of 5.0 by Friendly staff but smokey smell The staff was very friendly at both check in and check out. However, my stay was made sour by the smell of cigarette smoke in the hallway of my room which made its way into my room. It appeared to be coming from the room across the hall - a non-smoking room according to the sign outside the door. I dd not alert hotel staff as it was late and I needed to get to sleep for an early departure, however, I did have to put a towel along the floor by the door to prevent the smell from coming in. The room was also a bit dated and could use some freshening up. January 9, 2015
Rated 3.0 out of 5.0 by Internet service Was unable to access wifi on two devices, and was told the problem likely was due to our devices which is not correct. The help line was 0% effective as we called several times, were automatically put on hold each time and after about five minutes the line went to a busy signal. January 9, 2015
Rated 5.0 out of 5.0 by Great stay for airport acces Very comfortable hotel with friendly and efficient staff. Airport shuttle made it possible to make early flight without a problem. Would definitely stay here again January 8, 2015
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