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Rated 4.2 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 HEADING HOME This was our last place to stay before heading back home to Houston. Overall, very nice place to stay and outstanding service staff. We would stay there again! Fresh complimentary popcorn and cookies and ice water!! Shuttle service to the airport on demand, outstanding breakfast. Although the exterior could use some landscaping detail and attention, the interior is clean, well organized and the room we stayed in was spotless. The front desk staff is world-class. The Business Center computer was not working so they let us use the manager's office computer to check the status of our flight to New York. This is really exceptional service! The problem with this hotel is not the hotel, it is the location of the property. Although it is only a mile from the airport which is a huge plus, there are no restaurants, gas stations or other retail anywhere close to the hotel. The access road from I-81 has been under reconstruction for a very long time and the end is nowhere in sight. We ended up at a Burger King for dinner about four miles away (8-mile round trip) June 30, 2014
Rated 5.0 out of 5.0 by Great Help From The Front Desk / Daytime Manager We have stayed there on numerous occasions. The one common thread is a person name "Judy", the front desk or daytime manager. She is awesome and has helped us in so many ways. She is an out standing employee. We hope you are compensating her well because if you don't, you'll eventually lose one of the things that makes that facility worth staying at! - Enough said ... hope you get the message. June 29, 2014
Rated 3.0 out of 5.0 by Remote Control The rooms have always been clean when I stay in Scranton, This is the first time I have stayed that I did not have a remote for the TV...but I managed without it without complaining June 28, 2014
Rated 2.0 out of 5.0 by Hotel needs a face lift Compared to other stays at Holiday Inn Express, this hotel was a disappointment. The carpets in the room and in front of the elevator needed cleaning. The elevator looked dirty because adhesive residues from prior postings were not removed. Breakfast area furniture was mismatched. Paper notices scotch -taped to front door regarding muddy shoes and unauthorized parking. No landscaping at all in back of the hotel. We had to change the room because the door would no lock. June 27, 2014
Rated 5.0 out of 5.0 by NIce Hotel, dont get any closer to the airport I was worried about how close this was to the airport regarding noise from the planes. The whole time we didn't hear a plane. The hotel was quiet and the beds were right up there with some of the high price hotels we've visited. Lots of channels on the tv and many HBO's Staff was courteous, friendly and efficient. Its a step above a continental breakfast and was ok for a quick morning bite but nothing to write home to mom about but that's what I expected so It was fine. The rooms looked fairly new and were very clean. If I am in the area again I wouldn't hesitate to stay here again. June 24, 2014
Rated 5.0 out of 5.0 by Nice staff and good shuttle service Stayed here the night before our vacation flight. Staff greeted us warmly, shuttled us to a local restaurant which was excellent and picked us up when done. Our flight left before breakfast but they gave us a little 'doggy bag' that held us over till we could get a larger meal. Wished they asked what we might want such as a bagel vs muffin with cream cheese/peanut butter or jelly, fruit, and /or small juice to drink before checking in at airport. After our vacation they picked us up at the airport and dropped us off at our car. would stay here again when I have a flight leaving from Scranton. June 23, 2014
Rated 3.0 out of 5.0 by firm bed and great service This hotel needs to be refirbished and brought up to present day Holiday inn Express standards. The Desk chair had a tare on both sides which were mended with black tape. Service was excelent. June 17, 2014
Rated 1.0 out of 5.0 by Internet Connectivity I stayed at this Hotel one month ago. The hotel lobby computer didn't have connectivity then, but thought they'll get it fixed - WRONG!!! Still no connectivity to access emails and print them a month later. What kind of business hotel has a computer / printer in their lobby and doesn't make sure it has connectivity...for over a month? Since I don't carry a printer with me to accompany my laptop, its important that the Hotel's computer provides connectivity so I can print what I need directly from emails. BTW, I'm a regular guest at this Hotel. Rethinking this arrangement though. June 14, 2014
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