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Rated 4.3 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Cozy bed and great staff I had to book a last minute room because of a death in the family. The staff were very kind and patient with me. They were professional and caring. My bed was awesome. My room and the property are very clean and well cared for. November 12, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express / Wilkes-Barre Scranton (Airport) Right off 81. There is construction going on so be carefull and look for the Holiday Inn Sign. Down a road that appears to dead end but the Hotel is at the end. Nice sports bar right next door with good food and cold beer! November 10, 2014
Rated 4.0 out of 5.0 by AVP HIExpress Review Stay was great except for pitiful internet access. November 10, 2014
Rated 5.0 out of 5.0 by Breakfast The employee made me feel like I was in a restaurant, with personal service The coffee and fruit was very fresh Along with the effs and sausage that was hot and delicious, November 9, 2014
Rated 5.0 out of 5.0 by Good location, good hotel, great staff This very conveniently located hotel was perfect for us, as we had a flight the next day at 6:45 AM. The shuttle runs 24 hours and is "on demand" so when we called from baggage claim we had only a very short wait for pick-up. Check in was quick, room was clean and comfortable. Plenty of towels (always appreciated) and the Kleenex box was full (we hate those places that seem to have only 3 tissues in the box). Resaturant at the other end of the parking lot was not bad (but don't order a burger) and it was a quick walk even on this windy cold night. Free cookies at check in! Comfortable bed, quiet room. Staff was above our expectations in friendliness, knowledge and efficiency. Shuttle driver at the horrible hour of 5AM was efficient and cheerful. I would definitely stay here again. My husband and I travel a lot on business and I have mentioned the things that are important to us, and where so many hotels of this class fail. We were completely satisfied. November 6, 2014
Rated 1.0 out of 5.0 Not a typical Holiday Inn Express I am a Holiday Rewards Member and for good reason. Quality, value, safety, and staff. This Holiday Inn Express was an exception to the rule. One aspect was excellent, fast shuttle pick up from the airport and a good driver. The location was excellent if your flying, right at the airport. That is when the good experience ended. The lobby was old and not updated. The room was extremely dirty, smell of urine in the bathroom, moll on the bathroom walls, the carpet in the bedroom was dirty, extremely dirty and very very old. This room was tired and needed a update immediately. The staff was loud, halls in the morning were cluttered, the breakfast area was tidy but not clean. I did bring the issues to the manager, she agreed enough to refund my entire stay. November 5, 2014
Rated 4.0 out of 5.0 by October Stay We arrived late and our check in was very quick an efficient. Room (Suite) was spacious and very clean. Only downside was the bathroom, very large but had red mold on the caulking around the tub and very low water pressure. Stayed in many differnt IHG properties and overall this was a good one. October 22, 2014
Rated 5.0 out of 5.0 by great staff and good place to stay great place to stay would recommend to others. hotel room was comfortable and clean. Was easy drive to major highway to get back and forth from my job site. October 21, 2014
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