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Rated 4.2 out of 5 by 91 reviewers.
Rated 5.0 out of 5.0 by wonderful staff convenient location I've been staying at this property for business travel for over ten years. Could not ask for a nicer staff. February 1, 2014
Rated 5.0 out of 5.0 by Great service! I really enjoyed my stay at this property. From the moment I checked in, I was treated wonderfully! The staff treated me as if I were royalty and gave me great service up until the moment I checked out. The accommodations were great and everything was prepared for me upon arrival. I will definitely stay at this property again! January 29, 2014
Rated 1.0 out of 5.0 by Less than clean hotel The lobby smelled bad, the elevator was dirty. The carpeting and furniture were stained and the heater controls and filter hadn't been cleaned in a very long time. Do not stay here. January 3, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable The bed and pillows were very comfortable. The room was clean. Breakfast was awesome. More than just bagels and coffee. It was much nicer than I expected for the price. I will definitely be staying here again. December 18, 2013
Rated 5.0 out of 5.0 by Great stay! Biggest benefit of this hotel is its proximity to airport and its Park & Fly service. There is a free van to the airport. Despite being so close, the room is very quiet. The only downside was the construction going on around the hotel because of adding a new highway entrance ramp. December 17, 2013
Rated 5.0 out of 5.0 by great room the room was excellent, staff was helpful. web site does not advise that there is an up-charge for leaving your car, although it is cheaper than leaving your car at the airport, I would have preferred to have this information when I booked the room. December 2, 2013
Rated 3.0 out of 5.0 by Breakfast service could be better More than once had to wait for coffee. More than once had to wait for more eggs and/or sausage to come out. If breakfast starts at 6am, I expect to be able to have breakfast at 6:30 without having to sit and wait for more to be prepared and/or be served. November 5, 2013
Rated 5.0 out of 5.0 by Location, Location, Location We were very pleasantly surprised how convenient to the main road this hotel is. No need to go into town! We enjoyed a very relaxing quiet nights rest. November 5, 2013
Rated 5.0 out of 5.0 by Great place to stay Each time I go to Scranton I have stayed at this hotel and each time the staff has always been friendly and helpful. They do whatever they can to help you. Great place. November 4, 2013
Rated 5.0 out of 5.0 by Great service Great staff . Great service. Always enjoy my stay. November 4, 2013
Rated 4.0 out of 5.0 by Good respite Good overall. Room 211 needs plugs at the desk, not under it, one plug does not cover electronics today and under the desk doesn't work. The desk chair does not adjust high enough for good work. The TV starts in one place to sell time, should start on regular TV and have a remote button to go to the other venues. November 3, 2013
Rated 4.0 out of 5.0 by Nice being that close to airport. I fly back and forth to Scranton and being able to leave my vehicle there is nice. Great being that close to the airport too. October 30, 2013
Rated 5.0 out of 5.0 by Clean, friendly, relaxing and convenient Very helpful at the front desk. Had a couple of faxes to send ... handled with ease. Clean, friendly, relaxing and convenient stay. October 5, 2013
Rated 5.0 out of 5.0 by Good value Good service and amenities. One of the best Holiday Inn Express locatuins we've ever used. September 24, 2013
Rated 1.0 out of 5.0 by Dirty bathroom and carpet The hotel itself needs a lot of overhaul..furnitures were outdated, pillows seems to be overused and needs replacement ASAP! Bathroom and carpets were dirty too...very disappointing coz i've been staying in Holiday inn express whenever i travel. September 5, 2013
Rated 5.0 out of 5.0 by Great Service!!! Wonderful staff. I travel into NEPA every 2 or 3 weeks for business. Location is close to everything. Staff is always friendly and helpful. Warm cookies and popcorn! September 3, 2013
Rated 5.0 out of 5.0 by Very nice room We were pleasantly surprised with our stay at Holiday Inn Express as we had not used this type of property in several years. Some great improvements have been made. The room was nicely decorated, with a very comfortable bed. The location was excellent, just off Highway 81; a perfect stop for a restful night during a long trip. We were very pleased. September 3, 2013
Rated 4.0 out of 5.0 by Good experience We had a good visit at this Holiday Inn Express. I do think that the price is too high for a Holiday Inn Express. They are clearly only able to charge this because it is the only decent option near the airport. The shuttle drive, Albert, was so great! August 30, 2013
Rated 5.0 out of 5.0 by great older hotel several hotels in area boast remodeled,but this older hotel is still in great shape,usual good breakfast,room was quiet comfortable,airport at end of there driveway ,restaurant in parking lot staff is great,good service and very friendly and helpful,definately worth a look when coming to this area August 20, 2013
Rated 4.0 out of 5.0 by Great Place to Stay Great place to stay. Very friendly staff! We were only there one night but had a great stay. Everyone was so nice! Hotel was clean. August 17, 2013
Rated 3.0 out of 5.0 by overpriced ordinary room The bathroom needs a night-light -- twice during the night I walked into the closet instead of the bathroom. The breakfast had no fruit -- just breads and pancakes and yogurts. The bed was comfortable. The road getting to it was dark and potholed, and there were very few signs helping me find it. It was overpriced for what you get. August 9, 2013
Rated 5.0 out of 5.0 by mr and mrs great hotel. our second visit. very nice. staff is nice . could have more choices on breakfast bar July 26, 2013
Rated 4.0 out of 5.0 by Solid choice Holiday Inn Wilkes-Barre Scranton was a solid choice for a place to stay while passing through the area. I was at first afraid of staying next to the airport, but never heard a single plane take-off/land. The hotel is a bit dated and is showing its age around the edges, but the rooms were clean and comfortable. Hotel staff were nice and helpful, and the overall stay was good. July 26, 2013
Rated 4.0 out of 5.0 by Nice Peaple and Place I have stayed here twice in 2 weeks time, and will probably stay again. It is convenient for what I do in the area and a nice place with very nice staff. They need a jacuzzi pool though. July 18, 2013
Rated 5.0 out of 5.0 by Great hotel in a great state This was our first visit to Penn. and we were in for a surprise. The area is stunning - with all the hill and valleys , its a picture everywhere you turn ! And to top it off , a super comfortable room in a clean hotel. What more could we ask for ? We enjoyed ourselves ! Thanks everyone July 9, 2013
Rated 5.0 out of 5.0 by Parking Issues The rooms were great. The staff supported me with everything I asked for. The gentleman on the front desk gave up his parking space for me since there was no parking spaces available. There seems to be some kind of Park & Ride policy there at the hotel. By allowing these personal to leave their cars/trucks on the property, parking became very difficult. The vehicles were parked there from Thursday night (my arrival) until I left on Sunday. And every time I returned to the hotel, there were no spaces available. This is a big issue that needs to be fixed. Those trucks and cars should be required to park in the Midtown Tavern lot when they leave for the weekends, therefore giving the parking spaces to the hotel guests who are coming in for the weekend. We had to park in the Midtown Lot, and walk in the rain to get to the hotel. Totally unnecessary. Getting soaked really put a black cloud on our stay (no pun intended). June 17, 2013
Rated 5.0 out of 5.0 by very helpful The front desk was very helpful in resolving some difficulties with my reservation due to some issues with the web site. When I had forgotten my phone in the room, they found it for me and ran it over to the airport, which I greatly appreciated. The airport shuttle service is very helpful in general and the staff very pleasant. June 17, 2013
Rated 5.0 out of 5.0 by Great overall experience. We thoroughly enjoyed our stay. After a long day of driving, it was a pleasure to be welcomed by a very pleasant desk clerk. The room was wonderful and well kept. This was a 5 star experience all the way around. June 15, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. all in all a good value for the money. Rooms do need some upgrade but they are clean June 14, 2013
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