Rated 4.3 out of 5 by 47
Rated 4.0 out of 5.0 housekeeping personnal
loud communication of housekeeping in am ;I could not sleep after 08:00
March 11, 2013
Rated 5.0 out of 5.0 by Joe33 Staff and Value
I stay at this facility at least once per month and the staff has always been very congenial. It is also a great value for the area. Also, every time I've stayed at this facility I've been acknowledged as a Priority Club Platinum member and usually given a free upgrade.
March 5, 2013
Rated 2.0 out of 5.0 by jtv312 Comfortable bed, but terrible room.
I've stayed at this hotel many times in the past. It was really a nice hotel and the staff treated me very well. However, as time went on, the rooms degraded. Furniture deteriorated and was not replaced. I was especially disappointed this stay that there were no ice machines and I could not get on the internet. You had to get ice from the desk clerk if she was available. A lamp next to the bed had a broken switch, not even wired, just setting in the hole in the base. The sofa was stained since it was there forever. There was an empty toilet paper core under the sink, which was not in itself a big deal, but prompted a question about the cleaning techniques.
We were supposed to stay 3 nights but we checked out after the first and moved to another Holiday Inn Express closer to Wilkes-Barre. When I called for reservations at this location, I mentioned that the airport location was ready to be turned into a Ramada or Days Inn., it is definitely far below the par of a Holiday Inn Express.
By the way, we were on a 10 day trip and stayed at Holiday Inn Express hotels every night. For 3 nights, I used 2 rooms since there was another couple with us.
March 4, 2013
Rated 5.0 out of 5.0 by Joe33 Clean and Very Friendly Staff
This HEI location is one of my favorites. The hotel staff is very friendly and courteous. They recognize me as being Priority Club Platinum when checking in and usually give me a complimentary room upgrade. This hotel is always very clean when is stay there.
January 16, 2013
Rated 5.0 out of 5.0 by PRINCESSA VERY SATISFIED OVERALL
WE FOUND THE STAFF VERY COURTEOUS FROM CHECK-IN ON. THE ROOM WAS CLEAN AND THE BED VERY COMFORTABLE.
THE BREAKFAST BAR HAD A LOT OF VARIETY AND THE STAFF MADE SURE IT WAS APPEALING FOR YOU. A NICE CHOICE OF COFFEE, JUICE ETC.
KEEP UP THE GOOD WORK.
January 8, 2013
Rated 5.0 out of 5.0 by sheree17 great location, a little pricey
this is a great location for someone flying out early. the room was nice but the heat never got really warm. a little pricey. other hotels are a lot less with the same shuttle service
January 3, 2013
Rated 5.0 out of 5.0 by Evert Great Stay.
Staff was very attentive to the needs of its guest. Room was clean and neat, I would stay here again.
January 2, 2013
Rated 2.0 out of 5.0 by BigRick Check your room first thing
Property is old and the Toilet did not work in the room. When you flushed the Toilet it came up in the sink. For the Toilet not working, they knocked off $20.00 on the room rate. Big Deal.
December 17, 2012
Rated 4.0 out of 5.0 by Jordan3 Nice Hotel But Pricey
My group had to stay at this hotel because we were bumped off a flight in Scranton. The location is very convenient to the airport and the hotel has a shuttle, but it felt like we were driving into a random weed field. The lobby was nice with ample sitting room, a popcorn machine and offerings of chocolate chip cookies. The hotel room was nice with beds about 4 feet off the ground...very high. My issue with the hotel was the price. The price was unbelievable for a one night stay. Lastly, the receptionist didn't even acknowledge me as a platinum priority club member even after I gave her the card. Nice property, but think before you stay there.
December 9, 2012