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Rated 4.3 out of 5 by 136 reviewers.
Rated 4.0 out of 5.0 by Plugs, fridge, microwave, freeway 1. There aren't any plug outlets next to the bed. As a business traveler, I need my blackberry plugged in next to me so I can respond to calls and emails while it is charging. I also use my phone as my alarm clock. 2. There isn't a fridge or microwave in the King size rooms on this property. The staff told me only the suites have the fridges and microwaves. That is an inconvenience. Other Holiday Inn Express properties I have stayed at do have a fridge & microwave. 3. Freeway- the room window faces a busy and loud freeway with trucks that honk. It's difficult to get quiet sleep. I was very tired through the duration of my business trip. May 5, 2014
Rated 4.0 out of 5.0 by treated like family I stay at this hotel 70 times a year on business. Our company puts a bunch of our poeple here and we love it. Of all of the places that we stay this is by far the best. The rooms are clean comfortable and quiet. The breakfast is good and the staff, from the front desk to the housekeepers, absolutely treat us like family. Thanks guys we really appreciate it! April 28, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet. I was able to sleep better here than my own bed. I was amazed at how quiet it was-not even a peep out of the heat kicking on. April 10, 2014
Rated 5.0 out of 5.0 by Fantastic hotel! I would highly recommend this hotel! The staff was friendly and helpful, the hotel was very clean, the rooms were comfortable and quiet and they allowed pets! What more could you ask for? Spectacular! April 3, 2014
Rated 5.0 out of 5.0 by Best way to leave the car for an early flight from IND Indianapolis Holiday Inn Express is the best way to park and sleep before a flight out of Indianapolis. For an early flight it is just a few minutes (10 max.) away from Departure. Scheduling a delivery and pick up worked very well. And the desk and breakfast staff could not have been more amiable and helpful. Additionally, the area is close to a variety of restaurants and other shops. Two thumbs up. PS for those who live in the Central Time Zone, as I do, being this close and having an early flight, for the price, it is much better than getting up at a horrible time to get to that flight. March 22, 2014
Rated 5.0 out of 5.0 by Awesome place to stay I love to stay here because the staff is always responsive and I always get a great night of sleep. Thanks to Jennifer for managing a great hotel. March 14, 2014
Rated 5.0 out of 5.0 by Great Everything was great. They have been washing or replacing the sheers on the windows. There are still a few rooms that it needs to be done in. March 9, 2014
Rated 5.0 out of 5.0 by Wonderful stay. The hotel is clean and comfortable. The staff are friendly and competent. It was great to leave the car at the hotel while I travelled. Shaun, the shuttle driver, was especially kind and helpful.. March 9, 2014
Rated 4.0 out of 5.0 by Nice Stay Rooms were clean and comfortable. Staff were very pleasant. March 6, 2014
Rated 4.0 out of 5.0 by Business weekend Front desk staff was amazing enjoyed the stay and they made it all that much better February 26, 2014
Rated 3.0 out of 5.0 by Not what I expected Cobwebs in various places of the room. Dirty bathroom floors. Workout facility advertised is not in the same building - you have to go next door to another hotel. Not exactly something you want to do at -2. Very dissapointed since this was part of the criteria in choosing this hotel. February 11, 2014
Rated 5.0 out of 5.0 by So nice! Wonderful place with a very friendly and exceptionally helpful staff! February 11, 2014
Rated 5.0 out of 5.0 by Great bed O& service Wonderful experience. We were very tired & everyone was so friendly & helpful. When I thought I had left something in the room, staff tried to find it for me. February 1, 2014
Rated 5.0 out of 5.0 by A winter delay I was caught in a winter storm in Indianapolis along with other travelers. The airport was closed for 2 days. The staff at the Plainfield Holiday Inn Express went out of their way to see to the needs of the stranded travelers. Of special note were the shuttle drivers who braved some very ugly road conditions to rescue us from the airport. And they also very accommodating for getting us back to the airport once it started to re-open. It was a memorable trip, and the staff at the hotel helped ease the pain of a somewhat traumatic travel experience. January 8, 2014
Rated 5.0 out of 5.0 by Fantastic Stay I love staying at this hotel because it is ALWAYS clean and the staff - especially Jennifer S - are all friendly and more than willing to help me out and make my stay a great one. This is definitely a home away from home. December 30, 2013
Rated 5.0 out of 5.0 by NICE! Wonderful! A very pleasant stay as always! Staff is always helpful and friendly and the breakfast is wonderful! December 20, 2013
Rated 4.0 out of 5.0 by A Stay I'll Never Forget It helps if you know where you are going, as I got lost every time I returned to the hotel for 4 days, until the last day I stayed there. The hotel is only 18 minutes from downtown Indianapolis and is very close to Interstate 70 and just 10 minutes from the airport. There are many places to eat very close to the hotel. The staff was very friendly and it was the staff's attitude that made my stay worth while. The staff made you feel like they were glad you chose this hotel and I'm sure they did not even realize that their manner is how every hotel staff is how they should conduct themselves. I plan to stay at this hotel when I return to Indianapolis. December 11, 2013
Rated 5.0 out of 5.0 by thanks Thank you for all that you do for making it feel like home December 10, 2013
Rated 5.0 out of 5.0 by home away from home I look forward to seeing the staff as many of them feel like friends, or family.the hotel has a warm feeling along with friendlyness of the staff. One of the most important things is if you've had bad day the smiles that welcome you make it seemingly go away! Thank you management, and staff for all of your efforts. December 2, 2013
Rated 5.0 out of 5.0 by Great Customer Service! I had an early morning flight and the staff went the extra mile to provide me shuttle service the night before to return my rental car and next morning to the airport. I'd like to express how appreciative I am to all of them. Thanks a miliion! November 23, 2013
Rated 4.0 out of 5.0 by SURPRISING COONSIDERING HOW I HAVE STAYED HERE BEFORE AND THE HOTEL HAD BEEN RENOVATED I WAS SURPRISE THAT TEH BEDS WAS UNCOMFORTABLE TO ME I HAVE NOT HAD THIS EXPERIENCE BEFORE AT AN HOLIDAY INN. I MAKES IT A POINT TO STAY AT THE CHAINS.... AND TO HAVE THIS HAPPEN TWICE IN THE SAME WEEK I HOPE THIS WAS THE ONLY AND LAST TIME IT HAPPENS November 20, 2013
Rated 5.0 out of 5.0 by Good Experience We really enjoyed our stay. The breakfast is good but could be better. I dont like the fake eggs. I moved the lamps and noticed they had not been moved in a long time and they need to be moved and dusted under. The room was great I really liked having a couch so I dont have to sit on the bed to watch tv. We really enjoyed our stay. The best was Cracker Barrel was so close. I also liked all the grassy areas for our little Sheltie to use. Thanks for the enjoyable stay. November 13, 2013
Rated 2.0 out of 5.0 by Not good................ With all the choices in this area, this is not a good one - November 10, 2013
Rated 5.0 out of 5.0 by Very pleasant staff. Your hotel was wonderful from the room to the staff. And breakfast was delightful as your staff had every imaginable item anyone could have wanted for a morning meal. Overall, I would not hesitate to recommend your property to any one of my friends or family and will, myself, stay overnight on my next visit back home. Thank you so much for making my overnight stay so peaceful and restful. Sincerely, KRR and Family November 6, 2013
Rated 5.0 out of 5.0 by Good service. Just needs to be updated The desk clerk had me in my room in less than 5 minutes. She was great. The beds were old and noisy, the tv was way to small, and the bathrooms really need to be updated. November 1, 2013
Rated 4.0 out of 5.0 by CLEAN This HIE was clean. The personnel were pleasant and helpful. Breakfast was great. Would recommend this hotel to anyone and everyone. October 30, 2013
Rated 5.0 out of 5.0 by Front Desk staff very friendly and helpful We found the Front Desk staff worthy of honorable mention. She was very friendly and helpful, and pointed us in the direction of a great local restaurant for dinner. (Of course, not for breakfast. That time is reserved for those unbelievable HI Express cinnamon rolls!) As a general comment, not specific to this location, room charges are out of control. I would travel more by car if a way could be found to lower the cost of a nightly stay. October 25, 2013
Rated 4.0 out of 5.0 by Holiday Inn Plainfield I stay in this location for meetings several times per year and always find it friendly, clean and comfortable. It's close too the freeways & restaurants too. October 25, 2013
Rated 5.0 out of 5.0 by Comfortable stay and excellent service! My husband and I did the stay, park and fly. Loved the convenience and the staff extremely courteous. Comfortable stay and the gal who drove us to and from the airport was so friendly, great first and last impression. Look forward to staying in the future! October 18, 2013
Rated 2.0 out of 5.0 by Staff and breakfast very good....room NOT We were greeted and delt with very nicely by the staff. The room smelled stale, like old cigarette smoke, even though it was a non-smoking room. There were other indentifiable odors. Hair that was not ours in the tub. Disappointing experience. October 17, 2013
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