Rated 4.4 out of 5 by 104
Rated 5.0 out of 5.0 by RichK53 Overnight Stay
Stayed overnight after a party. Asked the staff to turn the heat on in the room before arriving and they did that. The night was cold but the room was warm but not too hot to sleep. Clean and comfortable. Have prviously stayed here and would in the future.
March 23, 2015
Rated 5.0 out of 5.0 by Chris travels Great service
Staff was very friendly, service was excellent . Room was clean and warm, parking lot was well maintained and very good snow removal and safe . Breakfast was done well and was able to take food back to the room and was able to work comfortably from my room , uninterrupted . Front desk was very informative an friendly. were able to direct me to area eateries in the area.
March 16, 2015
Rated 2.0 out of 5.0 by jenny1973 Would NOT recommend. Very disappointed and unhappy
The gentleman that checked us in and the gentleman that worked that same evening were awesome. Cant say enough good things about them...but that's where the positive review stops.
Our room was a disaster. We checked in AFTER recommended check in time, not before. This is very important as it has everything to do with our room.
Upon entering the room I went straight to the bed, as I do in EVERY hotel we stay at, and looked at the blankets and sheets. HAIR! Hair everywhere. Long hair, short hair, straight hair and curly hair. I immediately pulled the top two layers off of the bed. Then checking the bathroom, noticed not enough towels, ZERO hand towels and wash cloths! The bottom of the bathtub had dirty grimy stuff caked on it. Totally just being missed on cleaning.
The hair dryer was cracked and broken and did not work. I didnt find this out until AFTER i washed my hair.
My husband tried to call down to get towels, hand towels and wash cloths and neither of the phones were working. He had to go down and get them.
The internet never did work for us. We finally just used our cell phones and mobile data.
The gentleman in the room next to us kept us up half of the night snoring. The walls are so thin we heard every flush of the toilet, every snore , sneeze and cough from next door. Very frustrating.
My husband is not picky at all, I am, but he's not and he refuses to stay at this hotel unless we are either destitute for a room or unless they re-evaluate and retrain their housekeeping staff and then and only then will we look at the room before we pay for it. Very unhappy as we love our IHG hotels especially the HIE! This one, with the exception of the 2 gentleman that were at the desk that afternoon and evening, was just pitiful.
March 11, 2015
Rated 3.0 out of 5.0 by Jessica3003 Out of the Way and Comfortable
This is an out of the way and comfortable property. The staff is helpful and friendly. This is not a place to go to "get away from it all" as the building has thin walls and appeared to be on the older side with clicking air / heating systems and slow to warm up water. This made the stay slightly stressful for full sleep and relaxation.
March 3, 2015
Rated 4.0 out of 5.0 by Plainfield Clean and modern
Everything was clean and solid easy check in and check out decent price easy travel right off of highway
February 26, 2015
Rated 5.0 out of 5.0 by marcyv Great service
Great service - friendly staff - clean hotel great breakfast - everything was perfect
February 24, 2015
Rated 3.0 out of 5.0 by flagrant Changes
Our room was right next to the elevator, which added to the noise level, and also the people in rooms around us could be heard.
We stayed at Plainfield because the room rates were more reasonable than anything closer to New London or Norwich.
The breakfast food was probably what's acceptable in the industry but nothing we would normally eat (powdered eggs, sausage patties and ham so thin you could see through it).
Bed and pillows were ok; bathroom towels were actually quite soft- a pleasant surprise.
February 18, 2015
Rated 4.0 out of 5.0 by Beatris comfort stay @ The Holiday Inn Express
I had a very good experience staying at the Holiday Inn Express. I do recommend that there was less refined sugar and more organic oriented food. For exampleI brought my own organic sugar and organic milk, & fruit. Other than that it was a very good experience, and the staff was very friendly and helpful....I would stay there again.
February 15, 2015