Rated 4.3 out of 5 by 36
Rated 4.0 out of 5.0 by Chip61 Accommodating staff and friendly
I like the way the staff showed their hospitality towards us. They were very helpful in many ways. I will definitely recommend this place to friends and acquaintances and will again return if there is a chance.
December 5, 2013
Rated 5.0 out of 5.0 by Voysky Excellent facility
This is our third stay at this Holiday Inn Express and it's always very memorable. The staff is very friendly, and courteous and the rooms are immaculate. Thanks for another wonderful visit!
December 5, 2013
Rated 5.0 out of 5.0 by RAR62 Friendly Staff
I have stayed at this facility a couple of times. The staff is great! Very accommodating, friendly, and efficient.
November 19, 2013
Rated 5.0 out of 5.0 by turtlehollowceo Great place to stay
Very nice rooms & great staff - very helpful.
November 17, 2013
Rated 5.0 out of 5.0 by MichelleDP Best Customer Service I've ever experienced in a hotel.
We had the best time visiting with family and friends while staying here. We had a family reunion and there were over 20 of us staying at this hotel and the staff was very welcoming and cooperative to our needs. Jeremiah was, by far, the best hotel customer care representative I've ever encountered while staying at any hotel. He was so helpful with any request we had, always smiling no matter what time of day it was, and just an all around great person. I would highly recommend this hotel to anyone staying in the Plainfield area.
October 31, 2013
Rated 5.0 out of 5.0 by BronxDee Nice bed and spacious room
Very nice property, always stay here when going to Mohegan Sun, and usually bring along another couple who thank us for the choice of hotels.
October 30, 2013
Rated 1.0 out of 5.0 by ANJJ Not like it used to be
We have stayed at this property numerous times in the past and have noticed a big change at this hotel. The first floor had a strong smell of Curry, I was told that the manager lives on the property and the smell was from his kitchen, I found this smell to be overwhelming. The furniture in our suite was old and beat up looking, the bathroom looks like it wasn't t swept since the last guest, disgusting having other peoples hair on the floor .Another complaint I had was with the dirty, stained chairs in the breakfast area,I wouldn't even sit there for coffee ,plus the hallway needs a good vaccumn. Again we have stayed in plenty of IHG brands of hotels and I have never been so disgusted and I can't understand how this hotel can carry their name.
The only positive thing about this property was the friendly front desk staff
October 23, 2013
Rated 5.0 out of 5.0 by lmm49 Jerimah
I would like to compliment you on the service of your front desk staff, specifically Jerimah. We checked in after 8 pm on a very busy weekend. The hotel was super busy. Jerimah was friendly, efficient and on top of everything. He was moving at lightening speed and still took the time to welcome me as a gold club member. Furthermore, he actually came out to the car and gave my husband directions to a restaurant!
October 20, 2013