Rated 4.3 out of 5 by 64
Rated 5.0 out of 5.0 by Cheryl S Enjoyed our stay!
We don't have any complaints about this hotel. The staff was great, the breakfast was hot and filling and the room was comfortable & clean.
July 25, 2014
Rated 5.0 out of 5.0 by fallingforihg Great service with decent rooms
Price did not equal quality of location. With that being said it was still a very nice stay.
This was a business trip so I did not foot the bill. This was around my 40th night at an IHG property this year so I appreciate the brand, but view this location as slightly overpriced.
Staff and service was excellent, which turned around the stay!
July 21, 2014
Rated 5.0 out of 5.0 by PTCruiser1 Comfortable, Clean, and great Staff
My husband and I love staying at this Holiday Inn Express. The rooms are clean, always stocked with what we need, and the staff is always friendly. We will be making many reservations in the future, as we are expecting our first grandchild to arrive in September. My husband was disappointed they didn't have a hot tub for him to relax in.
July 17, 2014
Rated 5.0 out of 5.0 by mrjsw Very pleasant surprise
I'd not stayed in a Holiday Inn Express before, and I was very pleasantly surprised by my stay. Friendly greeting, quick check-in, nice and quiet room, excellent breakfast.
July 14, 2014
Rated 5.0 out of 5.0 by Forney Great Place to Stay
This is a great hotel, good rooms, good breakfast food and the staff is very friendly and helpful.
July 13, 2014
Rated 1.0 out of 5.0 by SB5456 Awful Customer Service
Avoid making reservations on-line and check-in to find out there are NO rooms available.
Avoid staying over a holiday weekend if a problem arise no Manager or Maintence staff on duty to handle it.
Avoid calling Corp Customer Service calls will be transfer and disconnect on several occassions to find out Holiday INN Express are independent own which means if you don't like it too bad deal with another Holiday Inn/Holiday Inn Express will not be able to accomodate you.
July 7, 2014
Rated 5.0 out of 5.0 by MOROJO Comfortable, accomadating
I would recommend this hotel to my friends. The staff was great, the breakfast bar offered many choices and the hostess was great.
June 28, 2014
Rated 4.0 out of 5.0 by Tomar405 Oasis in the middle of nowhere.
Not much around but the hotel is quiet and clean. Fast food only close option - but restful night awaits you. Staff are courteous and efficient.
June 14, 2014
Rated 2.0 out of 5.0 by SPAO Mobility accessible Rooms are far from acessible
No supplementary towels when requested, mobility accessible room was anything but accessible.
June 11, 2014
Rated 5.0 out of 5.0 by Pegasus1234 Very nice stay!
We arrived around 11:00 p.m. and after a 13 hour drive. The check-in process was very easy and the check-in associate was very pleasant and attentive. The beds were very comfortable. The shower pressure was great. The breakfast was great. I would definitely recommend this hotel. It was very easy to find too.
June 5, 2014
Rated 5.0 out of 5.0 by Curt B. Plainfield Holiday Inn Express
Always a pleasure when traveling for business to stay at Holiday Inn Express
May 31, 2014
Rated 4.0 out of 5.0 by Fernando_J Clean and comfortable
Hotel was clean and comfortable with plenty of room even with two queen beds. Bathroom was clean with a good shower and plenty of soaps. Just unsure of the price.... seemed a little steep since Plainfield is pretty much in the middle of nowhere (we were there for a wedding). Maybe it was due to my late booking, but I still had some sticker shock.
Great place overall besides that. Plenty of parking and right off 395.
May 28, 2014
Rated 5.0 out of 5.0 by Rachael3223 All around WONDERFUL experience
The room was clean and spacious. I would definitely recommend a suite with whirlpool tub. Our stay was extremely relaxing and we had no complaints. The staff was very attentive and courteous. You can't get more for your money.
April 23, 2014
Rated 5.0 out of 5.0 by Jahue Excellent place to rest after a long day..
The hotel staff are always pleasant and accommodating. The rooms are clean and fresh. Breakfast typically has all of the usual options.
April 15, 2014
Rated 5.0 out of 5.0 by dondi Breakfast
As breakfast items on the buffet were consumed, they were not replaced even though it was only 8:30 am. For example, when asked about replacing cinnamon rolls, the hotel employee stated he did not have any more. This on a Sunday morning at 8:30 am. I guess it was poor planning on the purchasing manager.
April 9, 2014
Rated 1.0 out of 5.0 by jtsmith92008 price over rated quoted one charged another "second time submitting won't publish"
We were only suppose to pay 160.00 everything included all taxes ext.were charged 184.00 at check our. Knowone to speak with we were told. They never called on like they were suppose to. When we called never returned our call for 3 days. Refunded us 84.00 then changed it to 100.00 refunded in 50.00 incriminates. Want there money up front but don't want to refund when have bad service. Whirlpool tub didn't work told from desk told us nothing they could do and it would have to be looked at by maintaince on Monday. This was Saturday. Will never stay again has taken 2 weeks to even get our money back. There whole 100.00 when we paid 184.00
March 27, 2014
Rated 5.0 out of 5.0 by Sue1013 Great Service and Comfortable Beds
He at the desk checked me in , made sure everything was ok .he is as well as the others are very nice an helpful . rooms are clean an comfortable an the food is good thanks.
March 11, 2014
Rated 5.0 out of 5.0 by DheerK Excellent Property with great customer service
This was my second stay at this property and the their customer service is great. The room was very clean
I can definitely say that this is one of the well maintained Holiday Inn express
March 10, 2014
Rated 5.0 out of 5.0 by Saint5 Friendly and great service
My husband and I arrived and we were greeted by a very friendly staff member at the desk. He gave us the impression that he loves his job and loves making sure guest are comfortable. The hotel was clean and comfortable. We definitely would come back.
February 26, 2014
Rated 5.0 out of 5.0 by PfPf1968 Very friendly staff
I believe this is our fourth stay at this property and it never seizes to amaze me how these people manage to keep this place so unbelievable nice and comfortable! The staff and with this I do mean ALL the staff, are extremely friendly and will go out of their way to help you in any way they can. For example, I forgot my tooth brush, called the front desk and I swear I just hung up the phone and there was a knock on my door handing me my requested tooth brush.
January 6, 2014
Rated 4.0 out of 5.0 by Chip61 Accommodating staff and friendly
I like the way the staff showed their hospitality towards us. They were very helpful in many ways. I will definitely recommend this place to friends and acquaintances and will again return if there is a chance.
December 5, 2013
Rated 5.0 out of 5.0 by Voysky Excellent facility
This is our third stay at this Holiday Inn Express and it's always very memorable. The staff is very friendly, and courteous and the rooms are immaculate. Thanks for another wonderful visit!
December 5, 2013
Rated 5.0 out of 5.0 by RAR62 Friendly Staff
I have stayed at this facility a couple of times. The staff is great! Very accommodating, friendly, and efficient.
November 19, 2013
Rated 5.0 out of 5.0 by turtlehollowceo Great place to stay
Very nice rooms & great staff - very helpful.
November 17, 2013
Rated 5.0 out of 5.0 by MichelleDP Best Customer Service I've ever experienced in a hotel.
We had the best time visiting with family and friends while staying here. We had a family reunion and there were over 20 of us staying at this hotel and the staff was very welcoming and cooperative to our needs. Jeremiah was, by far, the best hotel customer care representative I've ever encountered while staying at any hotel. He was so helpful with any request we had, always smiling no matter what time of day it was, and just an all around great person. I would highly recommend this hotel to anyone staying in the Plainfield area.
October 31, 2013
Rated 5.0 out of 5.0 by BronxDee Nice bed and spacious room
Very nice property, always stay here when going to Mohegan Sun, and usually bring along another couple who thank us for the choice of hotels.
October 30, 2013
Rated 1.0 out of 5.0 by ANJJ Not like it used to be
We have stayed at this property numerous times in the past and have noticed a big change at this hotel. The first floor had a strong smell of Curry, I was told that the manager lives on the property and the smell was from his kitchen, I found this smell to be overwhelming. The furniture in our suite was old and beat up looking, the bathroom looks like it wasn't t swept since the last guest, disgusting having other peoples hair on the floor .Another complaint I had was with the dirty, stained chairs in the breakfast area,I wouldn't even sit there for coffee ,plus the hallway needs a good vaccumn. Again we have stayed in plenty of IHG brands of hotels and I have never been so disgusted and I can't understand how this hotel can carry their name.
The only positive thing about this property was the friendly front desk staff
October 23, 2013
Rated 5.0 out of 5.0 by lmm49 Jerimah
I would like to compliment you on the service of your front desk staff, specifically Jerimah. We checked in after 8 pm on a very busy weekend. The hotel was super busy. Jerimah was friendly, efficient and on top of everything. He was moving at lightening speed and still took the time to welcome me as a gold club member. Furthermore, he actually came out to the car and gave my husband directions to a restaurant!
October 20, 2013
Rated 5.0 out of 5.0 by PfPf1968 Beautiful maintained property
When they told us the property was about 9 years old I could not believe it, it was more like maybe 3 years old. We had our wedding on the property and even our guests told us how much they liked the "feel" of the hotel. The hotel staff was simply amazing and even helped us with everything, even things they didn't have to. We will definitely go back here!!!
Personal THANK YOU to the entire staff!!!!
September 11, 2013
Rated 5.0 out of 5.0 by 70stang Nice little hotel!
I loved everything about this hotel. It was clean and close to the casinos. Reasonably priced with a variety of food available close by. The staff was very very friendly and helpful. The only thing I would change is the bed was a little hard and the pillows were as well. Other than that I would definitely stay again.
September 11, 2013