Rated 4.0 out of 5.0 by missd Room
Each time we opened our room door, an overpowering obnoxious odor would hit us. Once inside, we did not smell it much. I don't know if we just got accustomed to it or if the odor was outside the door. It may have been from the bathroom since it is directly after opening the room.
February 10, 2013
Rated 5.0 out of 5.0 by lutic22 great service
front desk hostess was the best.. Crystal is one of a kind employee, she made me feel like i was at home.. it was a great experience.
January 22, 2013
Rated 1.0 out of 5.0 by GeeGee66 Never Again
The hotel is in poor condition and not very clean.
Our towels were a gray color instead of white .
The price of the hotel was way over priced. This hotel is going to give Holiday Inn a bad reputation as far as I'm concerned.
My husband and I have traveled a lot and used Holiday Inn as our hotel of choice. I'm thinking that this may be what to expect from holiday Inn now as we have experienced this at other properties of yours.
January 22, 2013
Rated 4.0 out of 5.0 by Johnnie54 Nice and Comfortable Place to Stay
Our room was very clean and comfortable. The staff was friendly and helpful. There were several choices on the breakfast bar, but some of the food was not replaced until right as the breakfast hour closed at 9:30 a.m. Also, two of the coffee jugs stayed empty for about 30-45 minutes and one other was cold.
January 4, 2013
Rated 5.0 out of 5.0 by Rohmac Good Relaxation
Love the indoor pool and spa! Staff very friendly. Small town - perfect for just to relax and chill enjoy the small town
January 3, 2013
Rated 5.0 out of 5.0 by Bear48 Great Hotel
Staff from top to bottom are professional, courteous, and genuinely care about their calling to serve others. This hotel
may cost a little more than others, but for whatever reason you
find yourself in Plainview, Texas, this is the only hotel you need
to know about.
January 2, 2013
Rated 5.0 out of 5.0 by jimbob5 Nice experience
I stayed here 9 nights on business. I had a very pleasant experience with the hotel and the town. The hotel was clean and comfortable throughout and the staff members were nice people and helpfull when needed.
December 19, 2012
Rated 5.0 out of 5.0 by bassmex great service
A very friendly knowledgeable staff with super clean rooms.will stay there often.
December 18, 2012
Rated 1.0 out of 5.0 by brad2205 fire alarm works well - but no one knows how to shut it off !!!!
Well the fire alarm malfunctioned every ten to fifteen minutes for five solid hours in the middle of the night. The alarm sounded even though there wasnt a fire, and no one could seem to shut it down. The staff didnt know who to call for asssistance and could not answer the questions asked by the fire department. The elevators did not work for almost a day. we were there on opening hunting season and that much gear being carried up and down the stairs is not fun. Holiday Inn was suppose to contact me, but they have not contacted me ! The staff needs more training on several items. The second day we received no wakeup call after requesting one. Breakfast was late both mornings of our stay.
December 10, 2012
Rated 3.0 out of 5.0 by ridgerunner fire alarm
The fact that the fire alarm starting going off in the entire hotel around midnight and continued for over an hour! The inability to get a good nights rest made this anything but enjoyable and relaxing. Also the alarm went off again on sunday morning.
December 10, 2012
Rated 5.0 out of 5.0 by KenB51 Great Staff and great service
The greatest staff that I have encountered ever. Crystal, Front Desk Manager, was outstanding in making things happen. She and all of the hotel staff were just unbelievable in making my accommodations the best. The hotel was absolutely spotless and made my several stays there just beyond belief. Thank you for hiring such good people.
December 9, 2012
Rated 5.0 out of 5.0 by KenB51 Excellent Service
The Front Desk Manager, Crystal, was absolutely the best manager that I have met in years. I travel a lot and I know quality service when I get it; Crystal made sure that my room and all of my business needs were taken care of in a timely manner. The whole staff was absolutely great and helpful whenever I needed anything. You should be extremely proud of this whole operation, because it is fantastic.
December 7, 2012
Rated 5.0 out of 5.0 by Jo108 Clean and relaxing
I stayed at the Holiday Inn Express in Plainview for a month for work. The rooms are very clean and comfortable; I had no qualms about walking around barefoot in them. Breakfast is also served earlier than advertised for the early risers who have to get out of the door first thing in the morning, something I appreciated since I left the hotel at 6:30 every morning. The staff is courteous and very helpful. A great choice when staying in Plainview.
November 23, 2012