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Rated 4.4 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by good room good staff, good bed, good internet, good breakfast, attractive place, good location, good television, August 18, 2014
Rated 3.0 out of 5.0 by Heavy Smokers in Adjoining Room This is supposed to be a 100% smoke free hotel. Our first two nights were very pleasant, but we had heavy smokers check into the adjoining room half way through our stay. Smoke was pouring through the connecting door into our room. We contacted the staff who provided us with towels to stuff in the door cracks, but they would not ask the guests to stop smoking. We were told they had no other rooms. When we went to the desk to checkout they suddenly had another room available. It was a much smaller room with a King bed that we were charged the same rate as our previous Double Queen suite. August 18, 2014
Rated 5.0 out of 5.0 Great service. Good price Outstanding value for the money. Convenient location. Easy walking location for food and shopping. August 15, 2014
Rated 4.0 out of 5.0 by Nice room but problem with front desk. My husband and I and our 2 daughters stayed in Plainview for a family event. The first evening one daughter was delayed and we got her a room at a HI in Amarillo. The person at the desk said she would cancel my daughter's first night and I told her I needed to make sure the second night didn' t get canceled and she assured me it would not. When my daughter tried to check in the next day she was told that her reservation had been canceled because she didn't show up the night before. After considerable time and stress, she was given a room but we are still waiting for billing to be straightend out. August 15, 2014
Rated 5.0 out of 5.0 by fantastic staff and great room When you stay at Holiday Inn Express in Plainview, you will be treated like family! The rooms are clean and comfortable, the staff know you by name and go out of their way to make everything perfect. I had to stay over two extra days and they handled it without a hitch. I highly recommend this hotel and the great staff! August 14, 2014
Rated 5.0 out of 5.0 by Staff Staff was very friendly upon check-in as well as helpful throughout our stay. August 13, 2014
Rated 5.0 out of 5.0 by Great service! Very friendly. Super clean and enough towels and pillows!! August 13, 2014
Rated 4.0 out of 5.0 by Good bed and breakfast King bed was comfortable and the breakfast with the large variety of food was very good August 13, 2014
Rated 3.0 out of 5.0 by For the location, it's fine It's by fair the nicest property if you have to stay in Plainview, but I prefer to drive in from Lubbock and stay at nicer properties, with real fitness rooms, and better quality food, as well as thicker walls and doors. August 7, 2014
Rated 5.0 out of 5.0 by Clean Hotel with great staff I have stopped here multiple times when traveling with my dog. Staff is always friendly and accommodating. Rooms are quiet and they have a very nice breakfast. August 3, 2014
Rated 5.0 out of 5.0 by Reunion Visit We have a family reunion in Plainview approximately every two years. We had previously stayed at this hotel and were very pleased--so we booked it again. Once again, the service was excellent, the price was right, and the breakfast was superb. Thanks for a wonderful stay. We will book again when we have another reunion. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Room was great. Just didn't like the "group" rate. July 30, 2014
Rated 4.0 out of 5.0 by Good stay.. We have been staying to this hotel every time we visit Plainview. We noticed this year's visit, the obvious maintenance issue from outside to inside. We have to change keys twice since they continuously stopped working on us. The shower head of the room where we stayed had loosen up from its holder . I used the ice bucket and saw the accumulated dirt on its edges. Disappointed with the coffee this time. It wasn't as strong as it used to serve. July 18, 2014
Rated 3.0 out of 5.0 by Please change breakfast Better eggs and higher quality of gravy please. Also room smelled like it had been smoked in. July 14, 2014
Rated 3.0 out of 5.0 by Overall fine; some improvement in one area! Would have liked a better resolution to the hide-a-bed issue... July 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed The room was good but the breakfast left a lot to be desired July 2, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Nice hotel. Enjoyed the friendliness of the staff. Room was well maintained. Convenient location to discount store, restaurants and several fast food places. June 25, 2014
Rated 5.0 out of 5.0 great rooms me and my kids had a lot of fun at the motel the pool was great and the food was really good June 21, 2014
Rated 4.0 out of 5.0 by Nice Stay My stay at Holiday Inn was a good one. The staff were nice and helpful. June 7, 2014
Rated 5.0 out of 5.0 by Nice stopover on way to Colorado This was just place to stop on our way to visit family in Colorado. The hotel had excellent freeway access and great amenities. May 29, 2014
Rated 3.0 out of 5.0 by Front Desk Staff My stay was a little challenging. Upon arrival my bathroom was not clean, so that made me uncomfortable and untrusting of the facilities, especially the bed. After the first night I was accidentally checked out of my room. I had arrived at around 2:00 am Tuesday morning due to storms, so my intent was to go to bed early. Because they checked me out accidentally, my room was assigned to someone else, I had laid down and someone walks into my room. This made me nervous for the rest of the night, so I did not sleep well. The staff was apologectic, but the damage had been done. April 20, 2014
Rated 5.0 out of 5.0 by Always feels like home! I so appreciate the friendly and efficient staff of the Plainview Holiday Inn Express. Everyone from the front desk staff, to the breakfast servers, to the cleaning and maintenance staff always make a great effort to provide a wonderful experience at this motel. Thank you for all your kindness and helpfulness. April 15, 2014
Rated 5.0 out of 5.0 by GREAT PLACE THIS WAS A GREAT PLACE. ALL AMMENTIES!! STAFF WAS PROFESSIONAL AND READY TO PLEASE. April 5, 2014
Rated 5.0 out of 5.0 by great fnd! one of the best Holiday Inn Express hotels we';ve found...clean, friendly, good beds.... would definitely recommend! March 25, 2014
Rated 5.0 out of 5.0 by Visiting from down South Great Stay!!! Wouldnt Expect anything otherwise we have enjoyed this stay got to see a great group of Family and Enjoyed our time here never would stay were else ... January 29, 2014
Rated 5.0 out of 5.0 by Exam Study I attend Wayland Baptist University and live in Lubbock. Whenever I have an exam, I stay overnight so I can study with classmates. This current stay was over exam week. I found the hotel staff to be very helpful. They recognize me when I walk in the door. The rooms were very quiet and conducive to study. I appreciate that the same staff is on duty for each trip. This says a lot about the hotel ownership. January 27, 2014
Rated 5.0 out of 5.0 by week in plainview Very comfortable with mircrowave and refrrigerator. Comfy pillows and bed. Nice Tv. Clean pool and nice workout room.Large dining area and good breakfast and cookies later in thd day! New carpet and bathroom countertops and bath tub walls. January 16, 2014
Rated 4.0 out of 5.0 by stay often staff has always been very helpful. close to interstate and Wayland Baptist University. staff is willing to work with your situation. January 15, 2014
Rated 5.0 out of 5.0 by Love The Stay ...Was there for Funeral Front Desk was outstanding great customer service in the morning and house keeper were Great as well Breakfast Lady got to work on social skills..Never a smile and didnt feel that she was wanting to be there just want the to say everything else was exeptionally well.. January 11, 2014
Rated 3.0 out of 5.0 by Staff parking in handicap spaces My wife is handicapped but upon arrival at the hotel, the staff of the hotel took all the handicapped spaces- we parked at the very back of the lot. The owner saw us ask about why staff took handicap spaces and he ran. There was a holiday party but does not give staff the right to illegally park in handicap spaces. After the party every single handicapped space was empty. I have the license of all the vehicles that illegally parked where there is a fine. Also for breakfast typically very nice but there was a substitute and they were not happy to be there. No cream any morning and put out to bring into the dinning area. One morning they indicated that there was no cream so just get some milk. Typically a neat hotel and stay there often. But the staff have a habit of parking in the handicap spaces which reflects badly on the hotel and on Holiday Inn. This can be fixed!!! December 16, 2013
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