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Rated 4.3 out of 5 by 87 reviewers.
Rated 3.0 out of 5.0 by comfortable room although the room was clean and comfortable, the hallway was noisy and the staff unable to answer questions about why the HBO did not work and no one offered to check on the problem. September 18, 2014
Rated 4.0 out of 5.0 by Stay Hotel was fine. Needs to start breakfast a half hour earlier. September 17, 2014
Rated 5.0 out of 5.0 by Great Staff, Great Room From the front desk to the cleaning staff to the breakfast lady, the staff was warm, welcoming, helpful, and a pleasure to deal with. The room (we needed an accessible room for my very elderly mother and not-quite-as-elderly me) was roomy, comfortable, well-appointed. The only small difficulty is that the room has a low toilet stool and its grab bar is located at the back of the tank rather than to the side. Fortunately, Chris at the front desk had told me about the low (non ADA) stool so I brought our travelling toilet bars which we needed. The off highway location was quiet, the black-out curtains locked out the light, our view of the rising moon and the rising soon when we opened them was lovely. The staff recommended and gave us directions to a great Italian restaurant that was very easy to get to at the end of a long day in the car. This is now my first choice for a stay in Plainview. September 15, 2014
Rated 5.0 out of 5.0 by Pleasant experience We were very pleased with our stay. The room is nicely furnished with really comfortable beds. The staff is very friendly and super helpful. September 7, 2014
Rated 4.0 out of 5.0 by Unprofessional staff Hotel is a typical HIE with young unfriendly staff. The front desk clerk that checked me in did not acknowledge me, or my IHG status. She barely even spoke to me during the check-in process. There was a man standing at counter talking to her (which I'm assuming was her BF) and it appears that I interrupted their conversation. I wan never acknowledged as an IHG member nor offered any amenities. The hotel itself is ok. If you plan to use the hot tub - DON'T BOTHER!!! The pool water is warmer!! No other problems encountered. There was no one at desk when I was trying to leave, so after approximately 5 minutes of waiting, I finally left without checking out. Don't expect professional service at this hotel. September 6, 2014
Rated 5.0 out of 5.0 by Best in The West Plainview does not offer any real hotels; Thus the Holiday Inn Express is the top of the hotel list. Close to food and drink. September 1, 2014
Rated 5.0 out of 5.0 by Great night's stay friendly staff, comfortable room and beds, clean, good hot breakfast, and easy checkout. I thought this stay was an excellent value. August 31, 2014
Rated 4.0 out of 5.0 by Great Service at breakfast and clean room I was skeptical staying 40 miles from Texas Tech after we dropped our daughter off there. But I was pleasantly pleased with my stay overall for the one night. The breakfast staff was excellent. They were very attentive and accommodating. They made sure we had hot coffee and fresh pastries, even at the end of the breakfast hour. The bathroom was modern and updated with all the amenities provided. Our King room was clean. I would stay here again in the future. August 28, 2014
Rated 5.0 out of 5.0 by good room good staff, good bed, good internet, good breakfast, attractive place, good location, good television, August 18, 2014
Rated 3.0 out of 5.0 by Heavy Smokers in Adjoining Room This is supposed to be a 100% smoke free hotel. Our first two nights were very pleasant, but we had heavy smokers check into the adjoining room half way through our stay. Smoke was pouring through the connecting door into our room. We contacted the staff who provided us with towels to stuff in the door cracks, but they would not ask the guests to stop smoking. We were told they had no other rooms. When we went to the desk to checkout they suddenly had another room available. It was a much smaller room with a King bed that we were charged the same rate as our previous Double Queen suite. August 18, 2014
Rated 5.0 out of 5.0 Great service. Good price Outstanding value for the money. Convenient location. Easy walking location for food and shopping. August 15, 2014
Rated 4.0 out of 5.0 by Nice room but problem with front desk. My husband and I and our 2 daughters stayed in Plainview for a family event. The first evening one daughter was delayed and we got her a room at a HI in Amarillo. The person at the desk said she would cancel my daughter's first night and I told her I needed to make sure the second night didn' t get canceled and she assured me it would not. When my daughter tried to check in the next day she was told that her reservation had been canceled because she didn't show up the night before. After considerable time and stress, she was given a room but we are still waiting for billing to be straightend out. August 15, 2014
Rated 5.0 out of 5.0 by fantastic staff and great room When you stay at Holiday Inn Express in Plainview, you will be treated like family! The rooms are clean and comfortable, the staff know you by name and go out of their way to make everything perfect. I had to stay over two extra days and they handled it without a hitch. I highly recommend this hotel and the great staff! August 14, 2014
Rated 5.0 out of 5.0 by Staff Staff was very friendly upon check-in as well as helpful throughout our stay. August 13, 2014
Rated 5.0 out of 5.0 by Great service! Very friendly. Super clean and enough towels and pillows!! August 13, 2014
Rated 4.0 out of 5.0 by Good bed and breakfast King bed was comfortable and the breakfast with the large variety of food was very good August 13, 2014
Rated 3.0 out of 5.0 by For the location, it's fine It's by fair the nicest property if you have to stay in Plainview, but I prefer to drive in from Lubbock and stay at nicer properties, with real fitness rooms, and better quality food, as well as thicker walls and doors. August 7, 2014
Rated 5.0 out of 5.0 by Clean Hotel with great staff I have stopped here multiple times when traveling with my dog. Staff is always friendly and accommodating. Rooms are quiet and they have a very nice breakfast. August 3, 2014
Rated 5.0 out of 5.0 by Reunion Visit We have a family reunion in Plainview approximately every two years. We had previously stayed at this hotel and were very pleased--so we booked it again. Once again, the service was excellent, the price was right, and the breakfast was superb. Thanks for a wonderful stay. We will book again when we have another reunion. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Room was great. Just didn't like the "group" rate. July 30, 2014
Rated 4.0 out of 5.0 by Good stay.. We have been staying to this hotel every time we visit Plainview. We noticed this year's visit, the obvious maintenance issue from outside to inside. We have to change keys twice since they continuously stopped working on us. The shower head of the room where we stayed had loosen up from its holder . I used the ice bucket and saw the accumulated dirt on its edges. Disappointed with the coffee this time. It wasn't as strong as it used to serve. July 18, 2014
Rated 3.0 out of 5.0 by Please change breakfast Better eggs and higher quality of gravy please. Also room smelled like it had been smoked in. July 14, 2014
Rated 3.0 out of 5.0 by Overall fine; some improvement in one area! Would have liked a better resolution to the hide-a-bed issue... July 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed The room was good but the breakfast left a lot to be desired July 2, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Nice hotel. Enjoyed the friendliness of the staff. Room was well maintained. Convenient location to discount store, restaurants and several fast food places. June 25, 2014
Rated 5.0 out of 5.0 great rooms me and my kids had a lot of fun at the motel the pool was great and the food was really good June 21, 2014
Rated 4.0 out of 5.0 by Nice Stay My stay at Holiday Inn was a good one. The staff were nice and helpful. June 7, 2014
Rated 5.0 out of 5.0 by Nice stopover on way to Colorado This was just place to stop on our way to visit family in Colorado. The hotel had excellent freeway access and great amenities. May 29, 2014
Rated 3.0 out of 5.0 by Front Desk Staff My stay was a little challenging. Upon arrival my bathroom was not clean, so that made me uncomfortable and untrusting of the facilities, especially the bed. After the first night I was accidentally checked out of my room. I had arrived at around 2:00 am Tuesday morning due to storms, so my intent was to go to bed early. Because they checked me out accidentally, my room was assigned to someone else, I had laid down and someone walks into my room. This made me nervous for the rest of the night, so I did not sleep well. The staff was apologectic, but the damage had been done. April 20, 2014
Rated 5.0 out of 5.0 by Always feels like home! I so appreciate the friendly and efficient staff of the Plainview Holiday Inn Express. Everyone from the front desk staff, to the breakfast servers, to the cleaning and maintenance staff always make a great effort to provide a wonderful experience at this motel. Thank you for all your kindness and helpfulness. April 15, 2014
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