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Rated 4.3 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Visiting from down South Great Stay!!! Wouldnt Expect anything otherwise we have enjoyed this stay got to see a great group of Family and Enjoyed our time here never would stay were else ... January 29, 2014
Rated 5.0 out of 5.0 by Exam Study I attend Wayland Baptist University and live in Lubbock. Whenever I have an exam, I stay overnight so I can study with classmates. This current stay was over exam week. I found the hotel staff to be very helpful. They recognize me when I walk in the door. The rooms were very quiet and conducive to study. I appreciate that the same staff is on duty for each trip. This says a lot about the hotel ownership. January 27, 2014
Rated 5.0 out of 5.0 by week in plainview Very comfortable with mircrowave and refrrigerator. Comfy pillows and bed. Nice Tv. Clean pool and nice workout room.Large dining area and good breakfast and cookies later in thd day! New carpet and bathroom countertops and bath tub walls. January 16, 2014
Rated 4.0 out of 5.0 by stay often staff has always been very helpful. close to interstate and Wayland Baptist University. staff is willing to work with your situation. January 15, 2014
Rated 5.0 out of 5.0 by Love The Stay ...Was there for Funeral Front Desk was outstanding great customer service in the morning and house keeper were Great as well Breakfast Lady got to work on social skills..Never a smile and didnt feel that she was wanting to be there just want the to say everything else was exeptionally well.. January 11, 2014
Rated 3.0 out of 5.0 by Staff parking in handicap spaces My wife is handicapped but upon arrival at the hotel, the staff of the hotel took all the handicapped spaces- we parked at the very back of the lot. The owner saw us ask about why staff took handicap spaces and he ran. There was a holiday party but does not give staff the right to illegally park in handicap spaces. After the party every single handicapped space was empty. I have the license of all the vehicles that illegally parked where there is a fine. Also for breakfast typically very nice but there was a substitute and they were not happy to be there. No cream any morning and put out to bring into the dinning area. One morning they indicated that there was no cream so just get some milk. Typically a neat hotel and stay there often. But the staff have a habit of parking in the handicap spaces which reflects badly on the hotel and on Holiday Inn. This can be fixed!!! December 16, 2013
Rated 5.0 out of 5.0 by Always a great place to stay! Always a wonderful experience at the PV Holiday Inn.....a great breakfast, front desk staff always friendly and helpful, room comfortable and clean. Thank you. November 20, 2013
Rated 5.0 out of 5.0 by Very Satisfied The helpful and friendly staff was just what we needed after the day we had. Excellent hotel. Clean and comfortable. I stay here everytime I visit and will continue to do so. November 19, 2013
Rated 5.0 out of 5.0 by Great service, able to check in early Lubbock hotels get ridiculously expensive during football season, so this Holiday Inn Express in Plainview was an excellent alternative! It had the same level of quality we have come to expect of all Holiday Inns. Best part, since we were driving down from Amarillo to Lubbock (cheaper to fly into Amarillo than Lubbock during football season too), we were able to check in early on our way down! I would be very happy to stay there again. November 11, 2013
Rated 5.0 out of 5.0 by Great service! Great comfort! The service at this hotel is just wonderful, including front desk, housekeeping and the breakfast lady... my room was just great.. the pillows were just heavenly, I wish mine were so good... I slept like a baby and thoroughly enjoyed everything about my stay. I will definitely stay again! October 20, 2013
Rated 5.0 out of 5.0 by Best Hotel in Town! Real Talk Excellent staff! from front desk down to the maintenance guy! fast, friendly and very helpful front desk staff, my check in was successful with my reservation being direct bill, no problems! Clean and comfy beds! room was clean and quite! loved the bath&beyond products that have! swimming pool was very warm and clean! no need for McDonalds breakfast holiday inn Express breakfast was hot and yummy! Holiday inn express is my home away from home! Thanks October 18, 2013
Rated 5.0 out of 5.0 by Cleanest, Friendliest, Best Hotel!! Best hotel Ive stayed at, customer service made me feel at home. From friendly front desk, to maintenance, to housekeepers. Very clean, I travel frequently for business and wish every hotel was like this one. October 14, 2013
Rated 4.0 out of 5.0 by Comfortable bed and pillows, and, continued great service , howeve: Our overall experience this stay was pretty good; not as good as has been in previous stays. As mentioned in the Review Title, the bed and the pillows were comfortable. The staff and service were outstanding, as usual. The TV and remote control worked, the AC worked (even the heater at night), the lamps and outlets worked, the coffee maker worked, and the toilet worked. The shower, however, was tolerable, because the water pressure was low, and the shower head had only two settings: large clumps of water and a very, very fine mist. The greatest negative factor, though, was the "funky" foot odor. The room had a "funky" foot odor from beginning to end; probably because of the carpet. October 2, 2013
Rated 5.0 out of 5.0 by They make you feel like you're at home I spend about 250 nights in a hotel each year, and just finished a five month stay at this location. From the General Manager, front desk staff, maids.... they all work hard and do a wonderful job in making sure your stay is as pleasant as possible. September 18, 2013
Rated 5.0 out of 5.0 by Fabulous Hotel! Best hotel in plainview Cleanliness was very maintained, Pleasant staff! Modern eclectic rooms, great price & Service. Loved the location! (next to Walmart & Fast Foods restaurants). The Hotel has been recently renovated so the furniture and mattress is in great conditions! Excellent service from all of the front of the house staff. Had a minor noise incident but, it was taken care of within a few minutes & a personal apology was given by the manger Chris! Which was really appreciated & made us feel valued and Special! Breakfast was very excellent Hot and fresh! Swimming pool was fabulous! warm and clean! Definitely A return back in the near future! Thanks again! September 17, 2013
Rated 5.0 out of 5.0 by great place to rest I have stayed here twice this summer and will again. The woman at the desk (late afternoon and evening) is so very nice, friendly and helpful. The towels, pillows, bathroom amenities (lotion, etc) were great. Breakfast needs fresher fruit, but other than that everything was a great value and good night's rest. September 10, 2013
Rated 4.0 out of 5.0 by Great service, not so good bed I thought the service was great! The beds however were not very comfortable and the pillows were so big I couldn't even sleep on them. I'm used to a flatter pillow. Rooms weren't as nice as I thought they would be for the price. Some of the construction wasn't very nice looked like an amateur did it. Again the service was great! I probably would not stay there again unless I could get a better price. September 8, 2013
Rated 5.0 out of 5.0 by Business The room was very nice, but what made the stay great was the staff of the hotel. Everyone was always pleasant and helpful! September 1, 2013
Rated 5.0 out of 5.0 by Absolutely The Best I arrived at the hotel after a long stressful day at work not in the best mood, I was welcomed by a friendly maintenance guy right when I got off my car to go check in. I walked into the hotel and a short haired pretty blonde lady welcomed me with a friendly smile and checked me in quickly offering me a complimentary cold water and a snack to start off with. She also explained everything about the hotel and left me with no questions to ask. My mood started getting better just by walking into this hotel. Walked into my room it was so clean, bed was so confortable, pillows were so confortable. Room had a refrigerator & microwave WOW! Later on that night I went by the front desk and was greeted by a young gentleman by the name of Chris aka Fabulous & he was he explained directions on restaurants . All I know is this hotels staff is one of the best and I will definently stay here everytime I come through Plainview. I arrived to this hotel after a bad day and it was all turned around after walking in the hotel AWESOME ! This hotel should definantly be a 5 star. Keep up the good work! August 29, 2013
Rated 4.0 out of 5.0 by up to standard My stay was as comfortable as most other HI Exp. This was a nice place. August 22, 2013
Rated 5.0 out of 5.0 by Very comfortable! Clean, comfortable and the staff was great! We had traveled quite a distance and the hotel was close to several restaurants so we could eat and get back to a restful night! I would definitely stay there again. August 10, 2013
Rated 1.0 out of 5.0 by Not up to HIE standards The room I was provided was supposed to be a non-smoking room. In fact, had to initial the non-smoking policy. Upon opening the door to the room, I was immediately overcome with old smoke odor. I tried calling the front desk, but got no answer, so I went back down. I was told there were no other rooms to move to, and they sent housekeeping up to spray with something. It helped for a short time, but did not last. I have lung issues and the residual smoke smell made it impossible to be comfortable for the 2 nights I stayed. My wife showered and when she tried to use the hair dryer, it would not work. Again, the staff provided no help in resolving, so I went out and purchased a portable dryer. The breakfast, eggs and ham were cold. All in all, the worst stay I have in some time. August 9, 2013
Rated 5.0 out of 5.0 by Friendly and courteous staff. Really nice breakfast area and staff. Very comfortable room. Great place to relax after a long day of travel and be refreshed for another day. August 1, 2013
Rated 5.0 out of 5.0 by Happy hour and Breakfast The hotel s great except "no happy hour" Only Holiday Inn Express we have visited without one. Breakfast was good, just had to wait. No eggs or meat until more prepared. No cinnamon rolls at all. No individual containers of milk. Other than that good place to stay. July 30, 2013
Rated 5.0 out of 5.0 by Best Hotel in Plainview! Went on business for a week. This was the third time I have stayed at HI Express in Plainview. Great location next to several restaurants, movie theater (great prices), and stores. There is not much to do there, however, the hotel is newly renovated. Its right off the highway and it has great breakfast, friendly staff, great value, and decent rooms. I recommend it to anyone who needs to stay in Plainview. July 23, 2013
Rated 5.0 out of 5.0 by Great place to stay in PV Comfortable, clean room. Breakfast is always good. Appreciate having the snacks for priority club members on check in. Thank you for providing good service! June 14, 2013
Rated 3.0 out of 5.0 by Buzz From CO Having stayed on a weekly basis in the motel for the last three months I have experienced a very helpful and nice reception staff and manager. It goes down hill from there. This week one exit door work from the outside only and another works from the inside only. The maid service should be termed as mediocre to poor. They define cleaning your room as picking up the towels that you have used and replacing them. Very seldom does it appear that they every run a vacuum cleaner in the rooms. They do thrive on the free breakfast that they get every day while the guests are trying to prepare their own. The motel needs some work on it's service to its customers. I stay there because I have to, for no other reason. May 14, 2013
Rated 5.0 out of 5.0 by EXCELLENT customer service The customer service at this location is outstanding, and is probably some of the best service I have ever recieved at a hotel. I wanted to go for a run on the treadmill, which unfortunately, was out of service. The hotel offers guest passes to a nearby Anytime Fitness, but I did not have access to a vehicle and it was too cold outside to walk there. Misty, the manager on duty, drove me in her personal vehicle to the gym and picked me up when I was done with my workout. Her dedication to providing excellent customer service truly shows! May 10, 2013
Rated 4.0 out of 5.0 by PLEASE FIX or REPLACE THE DRYER! We are staying long term here for business and I find this Holiday Inn Express to be quite comfortable and pleasant. The cleaning staff does a great job and they are very friendly. Really, my only complaint is that for the almost 2 months that we have been here , the dryer has been working only once! Since there is only one washer and dryer for the entire hotel, that is a major inconvenience. To be fair, the housekeeping staff willingly dries my laundry but it has to be a major inconvenience for them as well. I have told the front desk on more than one occasion about the dryer as I am sure others have as well. Again, I want to emphasize that this is really my only complaint. Otherwise, we have been quite comfortable here and we have stayed in quite a few Holiday Inns. May 8, 2013
Rated 5.0 out of 5.0 by friendly staff friendly staff great bfast pool is awesome staff gave me excellent direction to restaurants I needed a charger they were very helpful getting me one April 17, 2013
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