Rated 4.0 out of 5 by 77
Rated 1.0 out of 5.0 by JMP1975 Horrible experience
When I arrived I was never greeted as a Platinum member and was not given the choice of points or a goody bag. I was also double charged for my stay. My personal credit card was charged as was my work credit card since I used my work card for the incidentals. I was in town for work and had to leave for the weekend for family. When I returned 2 days later I decided to stay at a competitor a block away since my experience was horrible at Holiday Inn Express. I will be returning to this area for work every 3 to 4 months. I will not be returning to your hotel for these trips.
September 1, 2014
Rated 2.0 out of 5.0 by lander2010 Stay Somewhere Else
Old building with somewhat updated room. Beds are comfortable. Bathroom was dirty and in need of repair. A previous guests' hair was all over the bathroom floor and tiles were broken and stained. Carpet in the lobby was taped to the floor...that kind of says it all.
August 28, 2014
Rated 4.0 out of 5.0 by Kyle426 Good experience, very nice for the price.
Everything about the hotel was good. Only disappointment was there is no hot tub. The pool is salt water which is very cool though. Also there was a gross stain on the couch (it probably needs a good steam cleaning). Besides that, the room was very clean and the staff was pleasant enough. The room included a microwave and mini fridge and two tvs. It was surprisingly large. I would recommend staying here. Pretty good overall value.
August 27, 2014
Rated 4.0 out of 5.0 by KevTri091810 Great front desk service
Check in was quick, staff was friendly, and check out was as easy as signing a piece of paper and leaving the keys in the room.
August 21, 2014
Rated 5.0 out of 5.0 by Happycustomer7 Great experience
Staff was very friendly and helpful. The room was of a decent size and very clean and comfortable. Enjoyed my stay! Definable worth the money
August 20, 2014
Rated 4.0 out of 5.0 by Terhune Good clean place to put your head
I travel throughout the US often, and most of the times I stay at Holiday Inns. Generally, reasonable pricing, consistent quality, and decent service, which is what salesmen on the road look for when travelling.
The Smithfield Providence Holiday Inn was more that acceptable!
August 18, 2014
Rated 5.0 out of 5.0 by Ladybug1351 Nice Hotel /Great Value
Staff were very friendly and helpful. Room was clean, beds comfortable and room was quiet. There were 3 weddings/receptions just ending when we arrived at 1:30am. I was worried there would be a lot of noise. We did not hear one peep when we got to our room. We stayed 3 nights and all 3 nights were great. Whenever we asked a staff member a question they were always willing to look up info (if they didn't know the answer) and they also printed out a map for us). We will definitely stay at this hotel again! Thank you for your hospitality.
August 18, 2014
Rated 4.0 out of 5.0 by osmosis business center
If I was on business I would not like to conduct it in the lobby, and secondly for 2 years in a row the printer did not work, a new printer is only $50 on the low end. Not very business like at all.
August 14, 2014
Rated 4.0 out of 5.0 by Lab765 Good stay
Room was clean and comfortable, staff was very helpful.
August 11, 2014
Rated 5.0 out of 5.0 by Bev39 The staff was very helpful
I spoke with Jerry several times on the phone and he went out of his way to make our stay very comfortable.
August 7, 2014
Rated 5.0 out of 5.0 by Michael-Tel Aviv Excellent stay
Comfortable, large room. Comfortable beds, excellent sound proofing, excellent service, convenient location.
August 2, 2014
Rated 4.0 out of 5.0 by CJP2014 very attentive staff
Great staff, clean hotel would recommend staying again
July 30, 2014
Rated 4.0 out of 5.0 by JerseyGuy19 Great Value Hotel
Another overall good experience. I guess I've stayed around 30 days in IHG hotels and this location was above average. Overall it was a great value for the area and allowed us to access both Providence and Newport!
July 25, 2014
Rated 3.0 out of 5.0 by Professor18 okay stay
The hotel overall was okay. The breakfast had the standard nice variety of Holiday Inn Express hotels. However, the cleaning person should do a better job. My room had a very visible thick coating of dust on the desk and also on the divider between the bed and couch. I cleaned it myself.
July 24, 2014
Rated 5.0 out of 5.0 by Pablo D. Great location and setting
The stay at the Smithfield-Providence HEI was extremely nice and comfortable.
July 21, 2014
Rated 5.0 out of 5.0 by niesha Birthday
This hotel was very clean and beautiful. First ,checking into the hotel I was greeted by Jerry, he provided great customer service,and also gave me a lot of information about where the pool was,what time breakfast opens,ect,ect,.His customer service was excellent allway smiled and said hello. The pool was okay wish it was a little bigger, I had to open up some windows to let some outside air in to breathe. My room was very clean and spacious, breakfast in the morning was okay just wish there was more of food selection, and more tables to sit I had kids with me and there was no more seats in the breakfast room. We had to take are plates,drinks,utilities back up stairs with us and eat in are beds. Overall this was a great hotel.
July 15, 2014
Rated 4.0 out of 5.0 by ServiceMan43 Pricey, but comfortable.
This hotel was in a convenient location and was comfortable. I thought the rate a bit high for the area, and the breakfast was mediocre, but overall it was a pleasant stay.
July 13, 2014
Rated 5.0 out of 5.0 by Yolie203 For College Orientation
Good Hotel to stay at... Highly recommend. Needed room for daughter's college orientation.
July 6, 2014
Rated 2.0 out of 5.0 by dalena5 Not worth the money
This hotel is not worth the money for a weekend getaway, especially when its location is no where close to anything except a 7-11
June 26, 2014
Rated 4.0 out of 5.0 by patsy73 Convention
Your staff was very accomodating to our group and everything was clean and orderly in the rooms.
June 26, 2014
Rated 3.0 out of 5.0 by Larryf18 Comfortable
Room was clean & comfortable. However the facilities were lacking. I booked the hotel to enjoy the fitness center & indoor HEATED pool. Fitness center was fine, but pool was not heated. In speaking to another guest, he said he had been complaining about the lack of heating for days but it never improved. My wife also was not happy about the business center not being available throughout our stay.
June 25, 2014
Rated 5.0 out of 5.0 by ledell great services
nice clean and quiet food was good and always warm and fresh.
June 22, 2014
Rated 5.0 out of 5.0 by matt'smom excellent overall experience
While we delayed in the process of checking in because there was no one at the desk, the gentleman did appear and apologize for the delay.
We were very pleased with our room and the breakfast the next morning.
The price was very good and we were impressed by the amenities offered..
We would not hesitate to stay at this hotelk again or any other in the system.
June 18, 2014
Rated 2.0 out of 5.0 by K151 Don't bother
Not worth the price. Better values elsewhere in the area.
June 18, 2014
Rated 4.0 out of 5.0 by NEPR folks Out of the Way
I prefer Holiday Inn Express for both business and vacation travel, as I go from area to area. The HIE-Smithfield is having some beautiful renovation work done in the lobby, which is nearly finished. It will be very attractive. Two suggestions for this location: make a bigger sign at light at the nearest intersection- GPS doesn't quite match up to the building. Also, the pool was a little too cold- could you up the temperature a few more degrees.
May 31, 2014
Rated 4.0 out of 5.0 by Mayze Spacious room/adequate bath
Larger than average room with two full beds, plus a sitting area with couch , table , desk & chair . Nice amenity was the microwave, coffee pot and small refrigerator altogether in separate area, not near bureau or on the desk! Nice,
Bathroom was small but adequate!
Breakfast was self serve , pre made but also quite adequate!
April 28, 2014
Rated 3.0 out of 5.0 by Emily27K 4th stay here
We have stayed at this hotel for 4 years in a row.
Everytime we stay here we are very pleased with the room, service and the breakfast. This last time though things seemed very dirty and getting a little run down. We usually stay for 1-2 weeks when we come. This last time we had our 17 month old baby with us and the carpets in our room had a gross white substance on them. I asked the front desk to have the carpets cleaned but they were not. Also our carpet never got vacuumed once in 5 days we were there. The breakfast ladies were both very pleasant all mornings. You also used to have cookies up front for guests and no longer have those either. The showers were good though and the beds were comfy as always.
March 11, 2014
Rated 5.0 out of 5.0 by Diana39 Comfortable Bed and GREAT service
Scott, the sales manager was wonderful. The printer was broken in the business center for the whole week I was there, yet, Scott interceded and helped me get everything printed right in his office! Another associate joined me, and we worked in the room. Hotel staff arranged to have a second desk chair so we both could work. Housekeeping staff accommodated our needs at every turn. Zack, evening front desk, was delightful and so helpful. Everyone seemed to really care about their customers. The broken ice machine on the second floor was a bit of a problem because I had to go downstairs to the front desk to get ice, but the refrigerator made up for that, in that I could put extra ice in there for the day. Altogether, my experience with the staff was incredible.
February 5, 2014
Rated 5.0 out of 5.0 Front desk staff excellent, greated with a smile and greeting everytime I entered.
My husband and I have spent the last three New Years Eves which is also our anniversary here. It is always a pleasure but this year it seemed better. The breakfast was very very good after I ditched the hard english muffin and got a cinnamon roll which i enjoyed. It's a nice getaway. Being only a few miles from the casino is very nice also..
January 5, 2014
Rated 5.0 out of 5.0 by Nana of twins Home for the holidays
Hotel was very accomadating to us during our stay. The front desk and breakfast staff were welcoming and went out of their way to make sure we had what we needed while traveling with our twin granddaughters. Highly recommended to people that need a warm cozy spacious place to stay.
January 2, 2014