Rated 4.1 out of 5 by 66
Rated 4.0 out of 5.0 by CJP2014 very attentive staff
Great staff, clean hotel would recommend staying again
July 30, 2014
Rated 4.0 out of 5.0 by JerseyGuy19 Great Value Hotel
Another overall good experience. I guess I've stayed around 30 days in IHG hotels and this location was above average. Overall it was a great value for the area and allowed us to access both Providence and Newport!
July 25, 2014
Rated 3.0 out of 5.0 by Professor18 okay stay
The hotel overall was okay. The breakfast had the standard nice variety of Holiday Inn Express hotels. However, the cleaning person should do a better job. My room had a very visible thick coating of dust on the desk and also on the divider between the bed and couch. I cleaned it myself.
July 24, 2014
Rated 5.0 out of 5.0 by Pablo D. Great location and setting
The stay at the Smithfield-Providence HEI was extremely nice and comfortable.
July 21, 2014
Rated 5.0 out of 5.0 by niesha Birthday
This hotel was very clean and beautiful. First ,checking into the hotel I was greeted by Jerry, he provided great customer service,and also gave me a lot of information about where the pool was,what time breakfast opens,ect,ect,.His customer service was excellent allway smiled and said hello. The pool was okay wish it was a little bigger, I had to open up some windows to let some outside air in to breathe. My room was very clean and spacious, breakfast in the morning was okay just wish there was more of food selection, and more tables to sit I had kids with me and there was no more seats in the breakfast room. We had to take are plates,drinks,utilities back up stairs with us and eat in are beds. Overall this was a great hotel.
July 15, 2014
Rated 4.0 out of 5.0 by ServiceMan43 Pricey, but comfortable.
This hotel was in a convenient location and was comfortable. I thought the rate a bit high for the area, and the breakfast was mediocre, but overall it was a pleasant stay.
July 13, 2014
Rated 5.0 out of 5.0 by Yolie203 For College Orientation
Good Hotel to stay at... Highly recommend. Needed room for daughter's college orientation.
July 6, 2014
Rated 2.0 out of 5.0 by dalena5 Not worth the money
This hotel is not worth the money for a weekend getaway, especially when its location is no where close to anything except a 7-11
June 26, 2014
Rated 4.0 out of 5.0 by patsy73 Convention
Your staff was very accomodating to our group and everything was clean and orderly in the rooms.
June 26, 2014
Rated 3.0 out of 5.0 by Larryf18 Comfortable
Room was clean & comfortable. However the facilities were lacking. I booked the hotel to enjoy the fitness center & indoor HEATED pool. Fitness center was fine, but pool was not heated. In speaking to another guest, he said he had been complaining about the lack of heating for days but it never improved. My wife also was not happy about the business center not being available throughout our stay.
June 25, 2014
Rated 5.0 out of 5.0 by ledell great services
nice clean and quiet food was good and always warm and fresh.
June 22, 2014
Rated 5.0 out of 5.0 by matt'smom excellent overall experience
While we delayed in the process of checking in because there was no one at the desk, the gentleman did appear and apologize for the delay.
We were very pleased with our room and the breakfast the next morning.
The price was very good and we were impressed by the amenities offered..
We would not hesitate to stay at this hotelk again or any other in the system.
June 18, 2014
Rated 2.0 out of 5.0 by K151 Don't bother
Not worth the price. Better values elsewhere in the area.
June 18, 2014
Rated 4.0 out of 5.0 by NEPR folks Out of the Way
I prefer Holiday Inn Express for both business and vacation travel, as I go from area to area. The HIE-Smithfield is having some beautiful renovation work done in the lobby, which is nearly finished. It will be very attractive. Two suggestions for this location: make a bigger sign at light at the nearest intersection- GPS doesn't quite match up to the building. Also, the pool was a little too cold- could you up the temperature a few more degrees.
May 31, 2014
Rated 4.0 out of 5.0 by Mayze Spacious room/adequate bath
Larger than average room with two full beds, plus a sitting area with couch , table , desk & chair . Nice amenity was the microwave, coffee pot and small refrigerator altogether in separate area, not near bureau or on the desk! Nice,
Bathroom was small but adequate!
Breakfast was self serve , pre made but also quite adequate!
April 28, 2014
Rated 3.0 out of 5.0 by Emily27K 4th stay here
We have stayed at this hotel for 4 years in a row.
Everytime we stay here we are very pleased with the room, service and the breakfast. This last time though things seemed very dirty and getting a little run down. We usually stay for 1-2 weeks when we come. This last time we had our 17 month old baby with us and the carpets in our room had a gross white substance on them. I asked the front desk to have the carpets cleaned but they were not. Also our carpet never got vacuumed once in 5 days we were there. The breakfast ladies were both very pleasant all mornings. You also used to have cookies up front for guests and no longer have those either. The showers were good though and the beds were comfy as always.
March 11, 2014
Rated 5.0 out of 5.0 by Diana39 Comfortable Bed and GREAT service
Scott, the sales manager was wonderful. The printer was broken in the business center for the whole week I was there, yet, Scott interceded and helped me get everything printed right in his office! Another associate joined me, and we worked in the room. Hotel staff arranged to have a second desk chair so we both could work. Housekeeping staff accommodated our needs at every turn. Zack, evening front desk, was delightful and so helpful. Everyone seemed to really care about their customers. The broken ice machine on the second floor was a bit of a problem because I had to go downstairs to the front desk to get ice, but the refrigerator made up for that, in that I could put extra ice in there for the day. Altogether, my experience with the staff was incredible.
February 5, 2014
Rated 5.0 out of 5.0 Front desk staff excellent, greated with a smile and greeting everytime I entered.
My husband and I have spent the last three New Years Eves which is also our anniversary here. It is always a pleasure but this year it seemed better. The breakfast was very very good after I ditched the hard english muffin and got a cinnamon roll which i enjoyed. It's a nice getaway. Being only a few miles from the casino is very nice also..
January 5, 2014
Rated 5.0 out of 5.0 by Nana of twins Home for the holidays
Hotel was very accomadating to us during our stay. The front desk and breakfast staff were welcoming and went out of their way to make sure we had what we needed while traveling with our twin granddaughters. Highly recommended to people that need a warm cozy spacious place to stay.
January 2, 2014
Rated 5.0 out of 5.0 by Anne19 Great experience
The staff was very friendly and accommodating. The facilities were spacious and clean. Very impressive breakfast included. Will definitely recommend to others.
December 15, 2013
Rated 5.0 out of 5.0 by Billo41 Great service
Comfortable and great service , from time entering hotel plesantly greeted.
December 13, 2013
Rated 5.0 out of 5.0 by JeffK Great for business travel
I travel extensively for business and I have always had enjoyable stays at this hotel. Nice, friendly and attentive staff, clean and comfortable rooms, quiet and peaceful for a good night's sleep.
The internet connection and speed are great. I can get a lot of work done.
I have stayed here many times in the least couple of years and never had a problem or complaint.
December 5, 2013
Rated 5.0 out of 5.0 by Catlover15 nice price and exceptional breakast
WE had a power outage and needed a place to sleep and stay warm perfect for the emergency and clean!!!!!!!
November 28, 2013
Rated 2.0 out of 5.0 by Tomawojo Cob webs and dust bunnys
I actually had to take shelves out of my fridge because they were so filthy. I actually put notes on things that needed to be cleaned. House keeping just keeps getting worse.
November 28, 2013
Rated 4.0 out of 5.0 by JayEW Great hotel!!!
I was very pleased with my stay. Getting there at night can be a little dicey. For unknown reasons, my GPS had a little difficulty in locating the hotel. My only complaint is the traffic which can be difficult to traverse at times especially at rush hour.
November 23, 2013
Rated 5.0 out of 5.0 by ZZTopFan Great stay!
The beds were so comfy and the staff went above and beyond. Service was fantastic. I would definitely stay here again.
November 19, 2013
Rated 4.0 out of 5.0 by Jan75 Clean and Comfortable
We found our room clean and comfortable; pillows were a bit soft to my liking, but overall fine.
October 30, 2013
Rated 4.0 out of 5.0 Bed and pillows
The 2 double beds were small and the pillows need to be upgraded / updated. Other than that, the experience was good
October 30, 2013
Rated 5.0 out of 5.0 by Smokenmirrors great place to stay
Very comfortable rooms and staff is great and very helpful will be using them again in the future! I will recommend to my friends and co-workers
October 29, 2013
Rated 2.0 out of 5.0 by Tomawojo Nothing special
There is nothing special or memorable about this property. It is Holiday Inn stripped down to the barest essentials. House keeping is not to the standard that this property once displayed. If you are looking for bare bones, barely makes the grade this is the place.
October 28, 2013