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Rated 3.9 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by Very helpful staff & nice accommodations A few hiccups on the type of room and getting my room key cards to work but staff was VERY helpful. Room was clean and comfortable. Breakfast area was great. Roomy and nice.I don't understand people that complain about it. A lot of places have a pretty basic cereal, breads, and fruit area but this had Turkey bacon, sausage, little omelettes, biscuits and gravy and sooo much more. If you have a special diet you should have already planned for that and not expect a basic self serve buffet bar to cater to you. I also appreciate the honest housekeeping staff. I forgot and left my charger to my tablet plugged in the wall and they got that for me. Just 3-4 blocks from Dart train station to get to downtown Dallas. Close to many restaurants, shops and Mall. August 18, 2014
Rated 5.0 out of 5.0 by Plano East Very clean hotel. Staff was very friendly and very helpful. I will be staying here again. August 17, 2014
Rated 3.0 out of 5.0 by Rewards Option I have stayed at this location three times. It is close to family and average in price which is why I choose it on occasion (not to mention I can use my Rewards points to buffer the cost). Staff is always nice. The rooms are clean with little evidence of wear and tear from years of use. The air conditioning is a little strange and always seems to feel stuffy and not very cool and it is really loud. The food is good for the average person who has no diet restrictions - I do, so I don't get much out of the free breakfast except for bacon thinly sliced (when they offer it) and maybe some juice. Only on one occasion did we have trouble sleeping due to kids running up and down the hallway into the early morning. We were too tired to pick up the phone and ask for assistance and just turned our TV up to drown out the sound. No problems with parking either. August 13, 2014
Rated 5.0 out of 5.0 by Excellent. Excellent - front desk personnel saw to all of our needs. August 11, 2014
Rated 3.0 out of 5.0 by reserved two bed, but did not receive them When I called the office for the second night which I was told I would get two bed, I was informed there were no two beds available. I requested the price quoted for our association, but the manager had notated my account NO ADJUSTMENT August 11, 2014
Rated 1.0 out of 5.0 by Choose a different Holiday Inn Express in this area The staff does not genuinely care about your stay, they are rude, unhelpful and unprofessional. Do yourself a favor and book your stay in Allen, Frisco, or Richardson. July 30, 2014
Rated 5.0 out of 5.0 by Clean room and great hospitality. I recommend this hotel to everyone, it's a great clean hotel, with all the immensities and great breakfast. July 29, 2014
Rated 5.0 out of 5.0 by Plano East other than the large spider in the bathroom and the long dark hairs wrapped in my towels the stay was clean and comfortable. I would stay here again July 28, 2014
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