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Rated 3.9 out of 5 by 106 reviewers.
Rated 3.0 out of 5.0 by Rewards Option I have stayed at this location three times. It is close to family and average in price which is why I choose it on occasion (not to mention I can use my Rewards points to buffer the cost). Staff is always nice. The rooms are clean with little evidence of wear and tear from years of use. The air conditioning is a little strange and always seems to feel stuffy and not very cool and it is really loud. The food is good for the average person who has no diet restrictions - I do, so I don't get much out of the free breakfast except for bacon thinly sliced (when they offer it) and maybe some juice. Only on one occasion did we have trouble sleeping due to kids running up and down the hallway into the early morning. We were too tired to pick up the phone and ask for assistance and just turned our TV up to drown out the sound. No problems with parking either. August 13, 2014
Rated 5.0 out of 5.0 by Excellent. Excellent - front desk personnel saw to all of our needs. August 11, 2014
Rated 3.0 out of 5.0 by reserved two bed, but did not receive them When I called the office for the second night which I was told I would get two bed, I was informed there were no two beds available. I requested the price quoted for our association, but the manager had notated my account NO ADJUSTMENT August 11, 2014
Rated 1.0 out of 5.0 by Choose a different Holiday Inn Express in this area The staff does not genuinely care about your stay, they are rude, unhelpful and unprofessional. Do yourself a favor and book your stay in Allen, Frisco, or Richardson. July 30, 2014
Rated 5.0 out of 5.0 by Clean room and great hospitality. I recommend this hotel to everyone, it's a great clean hotel, with all the immensities and great breakfast. July 29, 2014
Rated 5.0 out of 5.0 by Plano East other than the large spider in the bathroom and the long dark hairs wrapped in my towels the stay was clean and comfortable. I would stay here again July 28, 2014
Rated 2.0 out of 5.0 by Disappointing I don't really ask for much when staying in a hotel except for comfort, cleanliness, quiet and basic amenities. The wifi signal was never strong enough for me to keep connected and ALL of the vending machines were out of bottled water. Two basic, simple needs and they couldn't even get that right. July 27, 2014
Rated 5.0 out of 5.0 by Great desk personnel Personnel made us feel important with a great deal of activity in the lobby. July 25, 2014
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