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Rated 3.9 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Great Place to stay in Plano Clean, quiet, everything worked - the way it should be. Close to the convention for me. and close to shopping for my wife. June 16, 2014
Rated 5.0 out of 5.0 by Great rooms and kind staff Room was comfortable, staff was efficient and courteous. The only thing I could ask for is better quality food (more organic choices) for the breakfast bar. June 12, 2014
Rated 3.0 out of 5.0 by VERY DISAPPOINTED UNFRIENDLY STAFF Stayed at the hotel for my son's graduation. Room was not ready at the 3pm chech-in time and we even requested early check-in. Front desk staff was not very friendly during check-in and there was no food or coffee at the breakfast bar and were told it was too close to "closing time" to bring out more food. Staff did not even offer to make us more coffee. June 11, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Clean, friendly and efficient staff! Breakfast far exceeded our expectations when compared to complimentary breakfast served at other hotel chains. Hot breakfast, great quality and plenty of choices. The attendant during breakfast did a fantastic job and I noticed several people in our crew that were there to attend a nearby wedding complimented her personally. Please extend our gratitude to the employee working the breakfast area on Sun, June 1st! You should be proud to have her on your staff. The area was busy and she ensured every item was promptly refilled and tidy. She had a great attitude and was very friendly. Will recommend this property! June 3, 2014
Rated 5.0 out of 5.0 by Handicapped accomidations While not handicapped, I could quickly recognized that the room assigned was well equipped for someone with special needs and I see the hotel is also service pet friendly. I did particularly enjoy the relatively low height of the bed. Great to know that this is available for people with special needs. June 2, 2014
Rated 2.0 out of 5.0 by Less than Average Claiming that this hotel has a gym is false advertising. They have a rinky dink room with no working treadmill; an old old stairmaster that will do more harm than good. Barely any weights to speak of. Terrible! The rooms were not very clean; lots of dust. The pullout in the suite does not pullout. No provision of extra blankets. The front desk is staffed by an array of confused people. All around, just a poorly run hotel. Not worth the expense. May 30, 2014
Rated 4.0 out of 5.0 by Nice place to relax... But not too friendly. Enjoyed the common areas, room, and amenities. Personnel could be a bit more friendly. Front desk check-in was not such a great experience. No mention or recognition of my being a rewards member or offer for a bottle of water as many Holiday Inn Express properties provide. Poor attitude of desk clerk upon check-in. April 21, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and quiet Excellent for rest, sleep, and catching up with work. Walking distance to Furr's Cafeteria or Denny's. April 19, 2014
Rated 3.0 out of 5.0 by Did not acknowledge me as a member. I did not receive any points for being an IHG member. April 14, 2014
Rated 4.0 out of 5.0 by Great Great service, clean and decent rooms for quick travel. April 12, 2014
Rated 3.0 out of 5.0 by stay was good Checking in NOT GOOD The stay was fine when we tried to check in was told abruptly NO thats not going to happen. So me my wife our 2yr old daughter & mother in law just took a seat and waited for 2 hours ( I hoped the lady behind the counter would ask that someone clean our room 1st or at minimum notify her when a room is ready THAT DIDN'T HAPPEN ) When i tried again the same lady behind the counter didnt remember me or acknowledge that my family had been just hanging out for 2 hours. This person is not who should be 1 customer contact at a hotel April 12, 2014
Rated 4.0 out of 5.0 by Great hospitality The staff is what makes this property worth the stay. We only had one issue with our stay and it couldn't be helped for the night we stayed. The wind was very strong and it kept howling around the window or air conditioning unit which would wake us several times in the night. April 3, 2014
Rated 4.0 out of 5.0 by Excellent feel Hotel has a great relaxing atmosphere, especially if you are traveling by yourself. March 30, 2014
Rated 5.0 out of 5.0 by Great service ans nice room Great location and modern room. The staff was great March 15, 2014
Rated 5.0 out of 5.0 by Warm Welcome & Great Stay The staff warmly welcomed me on an icy cold night. I live nearby by and had to find a place to stay for the night as the heater in my home had quit working and the repairmen could not arrive until the next day to fix it. The streets were iced over but the 1.5 mile drive was worth it as the hotel was very clean, had a wonderful aroma, the room was spacious and relaxing. The next morning I was able to have a hot delicious breakfast which was included with the room. Everything was just perfect at this location. March 11, 2014
Rated 1.0 out of 5.0 by The second to worst hotel stay I have ever had. I would like to start off by saying I stay in alot of hotel rooms. Usually the stays are very inviting and comfortable experiences . This stay on the other hand was to say the least very poor. I can tell you the obvious recent "upgrades" were less than par. The next thing I noticed as the air came on was a sound coming from the vent that sounded like a tazzer in the air vent stuck in the Fire position ! After calling the front desk they promptly sent a "maintenance man" to our room . He arrived with a ladder climbed atop and shook the vent grill as if that was going to do anything. After he was finished and the noise was just as bad if not worse he stated it was fixed and left as quick as he arrived. I then called back to the front desk and expressed my frustration with the continuos noise and was reassigned another room . After arriving at new room I noticed same shoty upgrades. So tired from the day I quickly grabbed a shower and prepared for bed. We then got into bed and no sooner turned out the lights and the same noise began in this room being exhausted I covered my head with a pillow and tried to drowned out the noise. Not real sure I fell asleep pretty sure I pulled the pillow so tight over my head trying to not hear the noise I passed out from lack of oxygen. The next morning visited the breakfast area and not only was disappointed in the selection but took one bite of the food and chunked it. Although I did receive a small discount I would not stay at this location again if it were free . March 7, 2014
Rated 5.0 out of 5.0 by New Year's Eve We were at this hotel before and on New Year's Eve. Even with a large number of people in the conference room for their celebration, the hotel was extremely quiet. We appreciated the good night's sleep. January 4, 2014
Rated 4.0 out of 5.0 by Nice Staff Courteous staff. Rooms were clean and very comfortable. Nice parking area and very good breakfast served. December 30, 2013
Rated 5.0 out of 5.0 by Great customer service The rooms are clean every visit and the staff always friendly. Centrally located with easy access to freeway and good selection of stores for shopping. December 10, 2013
Rated 1.0 out of 5.0 by Very old and needs a complete renovation My wife and I stayed for just one night over Thanksgiving. The layout of the lobby is quite strange. Had to wait for front desk clerk to make an appearance, and once they did, check-in was quick, but no recognition of my status. The hallway to our room had very old-looking carpeting, and overall had a dingy look. Pretty much the same for the room. Old carpet that we didn't want to touch with bare feet; bathroom was clean enough, but very old. This was handicap accessible room, and the accessibility was okay, but there was no closet or clothes rack. Mattress was very soft, and well past its useful life. Luckily both of us were pretty tired and were able to get decent sleep. Overall, there are probably other properties in the area that are newer and more comfortable. December 8, 2013
Rated 5.0 out of 5.0 by Great experience Was a great experience in all the areas. The personal was kind and helpful. The breakfast was good. November 11, 2013
Rated 4.0 out of 5.0 by Good price and comfy bed Everything was great except at the front desk. At both check in and check out, the personnel was in an office behind the front desk. We waited several minutes then finally called out to them. The person that checked us in was very apologetic, but this must be an issue. November 4, 2013
Rated 5.0 out of 5.0 by Home away from home Staff is great, location is ideal (for my needs), and the facility is clean and very nice. Always a pleasurable experience. October 30, 2013
Rated 5.0 out of 5.0 by The best of everything The only regret I have is I could not spend more time with you, but I had a tight schedule. October 30, 2013
Rated 3.0 out of 5.0 by Not Going Back I arrived early to the hotel at 11am on a Monday because of a schedule change. I went to check in early as a Platinum member. The young man at the desk told me no fewer than three times that their check in time was 3 pm. Fine. If there's no room, I'll go find something to do. I don't need to be talked to like I'm three years old. I do business in Dallas, but I will not be back to this facility again. Please teach some customer courtesy to you younger staff who has no clue. October 28, 2013
Rated 5.0 out of 5.0 by Holiday inn Express Staff was very nice Need more variety of breakfast choices Loved it overall felt really comfortable and was able to relax ! Need more in fitness room but was average nice swimming pool! October 28, 2013
Rated 4.0 out of 5.0 by Hood hotel si a hood option for the rate, all ok, recommendable October 27, 2013
Rated 5.0 out of 5.0 by will stay there again. was a great place to stay, would recommend this hotel to any one. October 22, 2013
Rated 4.0 out of 5.0 by Satisfied Customer Have stayed at this hotel multiple times and it has been very good. I don't give anything an excellent unless it greatly exceeds my expectations but this hotel is close to that. Room was clean and comfortable and very quiet. With it being TX/OU football weekend with many fans at this hotel, I expected it to be a bit noisy until very late. However, it was extremely quiet. Breakfast is very good for this bar style. Good selection, fresh and hot with ample supply. We arrived in the last 30min of the breakfast time period and expected it to be picked over and not being replenished. We were very pleasantly surprised to find it fully stocked and fresh. In fact the staff was continuously replenishing the food until it closed. A minor dissatisfaction at check-in. A bit slow even though only one of two was helping another customer. Good location for access to the DART trains. October 18, 2013
Rated 2.0 out of 5.0 by No communication I originally booked this property for one night, but extended my stay for two out of necessity (was working in the area). I was working overnights in the area and would get back to the hotel at 6 am and go to sleep. I was woken up a few hour later by housekeeping asking me if I was leaving, completely disregarding not one, but two do not disturb signs (I had a king suite). I politely informed them that I was booked for two nights and they left. Later that day I briefly left the room and upon returning, my keys did not work. Maintenance came to my room and had to fix the lock on my door so I could get in. I informed him that the second door lock wasn't working and he said that it was broken and left. I was informing him so he would fix it, not state the obvious and depart. The second morning, after working overnight, I arrived at the hotel and told the front desk staff that I needed a late checkout. They stated that would be fine and gave me a 2 o'clock checkout. I went back to the room, fell asleep and was once again woken by housekeeping. I told them my checkout was 2 pm to which they replied that they had not been informed. Needless to say, if you want a good nights rest and a location to respect their own do not disturb signs, this is not the hotel to stay at. I tend to expect better as a Platinum Elite member who frequents IHG hotels. October 17, 2013
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