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Rated 4.0 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Convenient, good price, great location, great service With the exception of availability of sports channels on TV, I rate the Holiday Inn Express - Plano East outstanding in every way. However, I booked the room expecting to be able to watch the college football game between Texas and Texas Tech on Saturday and was disappointed to discover it was not available. The game was on Fox Sports 1, and other desired sports programming was on Fox Sports Southwest, which covers the Big 12 teams. For that reason, I would look elsewhere for a weekend stay. November 5, 2014
Rated 4.0 out of 5.0 by great place to stop and sleep eat stopping point for night great place cost breakfast i like a softer bed but they ere clean November 3, 2014
Rated 5.0 out of 5.0 by Comfort room Carpet are real old looks like need an upgrade and cleaning October 30, 2014
Rated 5.0 out of 5.0 by Great service and great breakfast This hotel had great front desk service--friendly and helpful. The breakfast was great--lots of choices and staff kept area very clean and replenished. October 26, 2014
Rated 5.0 out of 5.0 by Nice room and courteous staff Room was nice, clean and definitely non-smoking. Breakfast was fine with good pancake machine. October 24, 2014
Rated 4.0 out of 5.0 by Good value Don't stay here if you expect reasonable internet service. It was not available or so extremely slow to render it unusable. October 23, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Staff I stayed at the Holiday Inn Plano East to work on a project for my business online. Mother nature had shut down the wifi and phone system with a thunderstorm. It looked like my stay would be a waste. The staff and the phone and wifi provider worked with me to get me up and running. Above and beyond service. A great place to stay. October 21, 2014
Rated 3.0 out of 5.0 by Overnight Business Trip OK, Not awesome, but Clean and functional. Staff is great, location is good. October 17, 2014
Rated 5.0 out of 5.0 by Fine experience This is a great hotel for people who need a clean and comfortable place to stay and who need to get in and get out rapidly. The front staff was very friendly and quite helpful and efficient, and the check-out was effortless. Room was as clean as I could expect and the bed was comfortable. October 17, 2014
Rated 5.0 out of 5.0 by Safe, comfortable and good value Staff is friendly and helpful. Rooms were convenient to get to and parking area safe and close to many key carded entrances. Breakfast staff polite and on top of things October 17, 2014
Rated 5.0 out of 5.0 by Convenience and Good Value I chose this Holiday Inn Express because it is close to the Parker Road DART Station. The staff is great. It's location is easy to find with lots of nice restaurants close. The design is compact so one doesn't have to walk very far............really nice as I don't walk well anymore. I'll return and that says it all ! October 16, 2014
Rated 1.0 out of 5.0 by Internet is too slow to do any work if you are planning to do any work from the hotel DO NOT come here October 14, 2014
Rated 5.0 out of 5.0 by Would stay again All went well, nothing to complain about. Staff was friendly and courteous. October 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express and Suites Plano East - MUY BIEN A relaxing weekend in a great facility - will certainly be back to this hotel on our next trip to Plan. October 14, 2014
Rated 4.0 out of 5.0 by Good room, good service, overall good. Not bad, good, definitely not five stars, but that is not why you stay here is it? Clean and comfortable, breakfast choices were not healthy. October 4, 2014
Rated 4.0 out of 5.0 Great service and god stay To get to elevators you have to walk by rooms and it may be uncomfortable for guests in those rooms. October 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Hotel exceeded my expectations. Great price and good location. September 28, 2014
Rated 5.0 out of 5.0 by Great Hotel, Clean, Friendly Staff we were in town for the Plano Balloon festival half marathon and were very happy with our stay September 26, 2014
Rated 2.0 out of 5.0 by In serious need of an update Unfortunately, this hotel is very dated and really needs an update. The walls are yellowish, the carpet is dirty and faded, the whole place has a musty smell. Really disappointed, since I've been impressed with other Holiday Inn Express locations. I will say that the staff working at the front desk and breakfast area were very courteous and helpful. We needed to leave before breakfast was scheduled to begin, and she allowed my family into the area so that we could grab a quick bite to eat. September 23, 2014
Rated 5.0 out of 5.0 by A must Stay Modern and clean rooms, A huge and great tasting breakfast. Along with a friendly and well trained staff. September 23, 2014
Rated 5.0 out of 5.0 by Great front desk service + Upgraded room for platinum. Jennifer at the front desk was EXTREMELY helpful and kind. She did an amazing job ensuring I had the highest quality of service. The hotel itself is ok, slightly older rooms and property. I did not have time to check out the pool or facilities. Overall recommended. September 23, 2014
Rated 4.0 out of 5.0 by Plano Older hotel, first time that a HI express has been an older converted hotel. Small rooms and narrow hallways. Everything else was fine, no problems. September 22, 2014
Rated 5.0 out of 5.0 by Comfortable rooms Friendly, welcoming staff. Comfortable rooms. Beginning to show some age (carpets a bit worn in room). September 15, 2014
Rated 1.0 out of 5.0 by hotel terrible customer service ! They do not care to make you leave happy they could careless that you picked this Hotel! September 14, 2014
Rated 4.0 out of 5.0 by Muy bueno Todo excelente, pero falta variedad en el menu del desayuno, September 9, 2014
Rated 4.0 out of 5.0 Good Service The Service was good and the price offered at the time was great! ... despite the good points, this hotel needs some renovations (wallpapers, carpeting, burnout indicator bulbs in one elevator), but it is a good one to stay. September 8, 2014
Rated 2.0 out of 5.0 by comfortable bed and average service Poor check in service. I was woken up by the room wake up service early morning when I had not asked any wake up service. It disturbed my sleep. Bath room shower did not work properly. September 4, 2014
Rated 4.0 out of 5.0 by Weekend get-away My wife and I visited this property for a weekend get-away. Over all, we enjoyed our experience. My only real issue was with the front desk staff. Some were good others not so much. The room was quiet, dark and the A/C worked well. I would recommend it to friends and family. September 3, 2014
Rated 4.0 out of 5.0 by Great service, clean rooms, easy access front desk staff was very welcoming, able to change reservation immediately, smiling and pleasant to interact with September 3, 2014
Rated 5.0 out of 5.0 by Great Staff Front desk staff excellent Breakfast selection great September 2, 2014
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