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Rated 4.4 out of 5 by 206 reviewers.
Rated 2.0 out of 5.0 All I can say is, "wow". This was by far the worst Holiday Inn Express I have ever stayed in. The sole bright spot of this hotel was Rachel. Her positive attitude and willingness to fix issues, was top notch. On to the property... The first room I was assigned, wouldn't unlock with my key or the building engineer's key. So, I was given a different room. The new room had a serious wet carpet smell to it, the bathroom tile was coming apart, paint was pealing in the bathroom, the toilet seat was only attached on the left side, and there was rust in the tub. I decided to just deal with it, as I didn't feel like going to yet another room. When I returned the next evening, the room was hot and had some serious humidity, which I'm guessing is why the smell. I also had a note that they'd be resurfacing my tub. I mentioned to the clerk on duty that the room appears to have an issue with dampness that they might want to look into before things start growing. He assured me that he'd made a note to have someone look into it. While I appreciate the heads up that you'd be working in my room and offered to allow me to move rooms, could you not do scheduled room repairs when the rooms aren't rented, rather than offering guests the choice of pack all your stuff to another room or deal with it? There are notes on the doors to excuse their "progress". Hopefully this means that the lousy condition of the hotel will be fixed in the near future. In the short term, please at least vacuum the halls. The second floor carpet was a mess through out my week long stay. Holiday Inn Express's have always been great, in my experience. You guys need to step up. July 24, 2015
Rated 5.0 out of 5.0 by Visiting friends and family Location is key. Convienent to family and shopping. July 22, 2015
Rated 2.0 out of 5.0 by toilet noise Reported to the desk that the defective toilet flapper caused the toilet to intermittently run and ask that it be repaired or we would need another room. The desk person said she would contact the staff engineer. We went out and returned late and discovered the toilet had not been repaired. Since it was late we tried to ignore the problem. If the room had been cooler, we might have been successful. I guess the A/C is set so the temp. is above my comfortable sleeping zone. The rate was expensive for a HIExpress. The room should have been perfect for the rate charged. July 20, 2015
Rated 2.0 out of 5.0 by problems with the room #1. no new bath soap in bathroom, used bar in the shower #2. Employees outside the door smoking both times coming in the motel #3. Stool didn't flush well, observed a used nasty bar of soap in the bottom of stool #4. build up of dirt and dust around the edge of floor by the window. #5. rust in the bathtub. we strive to stay in the holiday Inn express, we are an IHG rewards, club member, very disappointed in this one July 12, 2015
Rated 5.0 out of 5.0 by Great Service The staff at this Holiday Inn is always attentive and helpful. We arrived early and they found a room for us so that we could unload our luggage and be available to participate in a planned family activity. We have been staying at this Holiday Inn ever since it opened several years ago and will continue to use this Inn for future needs. July 9, 2015
Rated 5.0 out of 5.0 by July 2015 Plano Very comfortable, clean, and well furnished room. Hotel staff very friendly and helpful. Breakfast buffet was excellent. July 8, 2015
Rated 5.0 out of 5.0 by Nice Hotel Stay Had gotten room for a wedding. Was given good rates. Rooms were comfy and quiet. Well worth the money. July 6, 2015
Rated 5.0 out of 5.0 by comfortable room excellent appearance and comfortable bed and pillows. Clean room, good breakfast. efficient checkout. June 30, 2015
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