Rated 4.5 out of 5 by 83
Rated 5.0 out of 5.0 by cc2950 Proffessional GM
Staff was willing to take care of any needs we had
July 23, 2014
Rated 1.0 out of 5.0 by ScottinAtlanta Poor Attitude and Service
Being a Platinum Elite rewards member with staying more than 100 nights per year should warrant the best price possible. Additionally, having attained this level of customer loyalty provides customers with automatic upgrades. While checking in at the front desk another potential guest asked the night manager for the rates. The potential guest started to walk away and the night manager offered the same room that I was booking for $20.00 less. I had to ask for threaten to leave to get the same rate while the night manager "Rachel" huffed and got nasty. I should have also been offered an upgrade, bonus points etc.... None of the procedures that are to be covered with Platinum customers were followed. I will not return to this property due to Rachel's attitude.
July 14, 2014
Rated 5.0 out of 5.0 by drew33563 Good
Stay was good. I liked the snack and drink selection at the front desk.
July 13, 2014
Rated 3.0 out of 5.0 by grodgers49 Rough Start
I arrived at the property at 1:00 am. Long day of work and travel. Was given a room on the first floor. Went to the room but the key did not work. Went back to the front desk and was given another key. It was strange in that she simply picked a key from a small box and did not program a key like I am use to seeing them do. Went back to the room and the key did open the door. However, the deadbolt was in place, meaning someone was already in the room. I closed the door and went back to the front desk.
I explained what had happened to the desk clerk that she might be getting a call from someone that their door had been opened. She responded by saying, "I am sure they slept though it". She was not too concerned at all.
I received a new room and key. Everything was fine from that point on.
However, it was a rough start. Not one I ever want to go through again.
July 12, 2014
Rated 5.0 out of 5.0 by BCS Bears Great location and service
Great place to stay. Breakfast was excellent and the location was perfect for the seminar we were attending. We were met with friendly staff and any request we had was handled promptly.
July 10, 2014
Rated 4.0 out of 5.0 by Andrea37 Nice stay
Very nice stay. Comfortable for a family of four. Close to stores and places to eat. Refrigerator could be bigger.
July 10, 2014
Rated 5.0 out of 5.0 by OKBroncos Comfortable stay and excellent service
Received warmth check in service and greeting from front desk gentleman Fuoad and recognized as IHG member. Enjoyed breakfast buffet with plenty of choices with excellent service from the lady chef who was also the server.
July 9, 2014
Rated 5.0 out of 5.0 by Oscarc Great Stay!
Traveling a lot you get to experience different cities and within those cities you get to stay in different hotels around the nation. One thing that many hotels lack in is “professionalism”. From the moment I called Holiday Inn (Which I was extremely early from check-in time), I noticed that the gentleman answering the phone was sharp! By sharp I mean he was on it, he knew exactly what he was talking about he answered all my questions and he took control of the call. When I finally arrived at my destination the same gentleman was at the front desk; shirt iron nicely (you be surprise how little things like this makes a corporation look bad) well groomed, and very easy to talk to. Gentleman checked me in without a hiccup and from there on everything went well. 2 thumbs up! I apologize for not remembering his name, but I believe he is the only male in the front desk.
July 7, 2014