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Rated 4.5 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Fantastic Staff The staff at this location are extremely friendly - from Reception and the Breakfast Area Staff to Housekeeping. November 5, 2013
Rated 4.0 out of 5.0 by staff The front desk staff is excellent!! Friendly, courteous and knowledgeable. Quite an asset to the hotel. November 5, 2013
Rated 5.0 out of 5.0 by Excellent Professional Service Great service and brilliant staff!!! Very friendly and professional! We will recommend that hotel to our friend. October 28, 2013
Rated 4.0 out of 5.0 by Good Service The only complaint I have is I booked a room with one bed and ended up with a double. Being on a limited income I would have preferred to pay for only what I needed. A great place to stay though. October 26, 2013
Rated 5.0 out of 5.0 by amenities Excellent amenities. Only thing lacking--no microwave. October 16, 2013
Rated 5.0 out of 5.0 by Beautifully decorated! Great place to stay. Upscale décor. Staff very interested in our comfort/needs. All was wonderful except children running and jumping in room directly above our room. Would only suggest families be either put in room not directly above other guests or on bottom floor. October 2, 2013
Rated 5.0 out of 5.0 by Friendly, helpful service Recently, I had the opportunity to stay 4 consecutive nights at the Holiday Inn Express. I found everyone to be extremely friendly and helpful. Employees went out of their way to make our stay pleasant and to treat us as friends. I have never known of a hotel to provide free shuttle service to events within a given radius, but this is what was offered. We were shuttled to and from our meetings each day and to and from our chosen place for dinner each evening. I definitely recommend this hotel to anyone staying in the area. September 29, 2013
Rated 5.0 out of 5.0 by Great customer service Wonderful customer service and recognition with return visit September 28, 2013
Rated 5.0 out of 5.0 by Room was Clean and Cool with Updated Furnishings Birds eye view of parking lot from your window- Secure 3-minites from IKEA Furniture Warehouse and the best dining at the fabulous "Blue Mesa Grill." We stay here every time and we've never had a problem. Its quiet and just off the service road from the George Bush Turnpike. Easy to get in and out. Highly recommended. Did I forget to mention the rates? Without a doubt the best rate and value for the area. Enjoy your stay. August 27, 2013
Rated 5.0 out of 5.0 by Love It!! I travel to Plano often for business - on a budget! And I think the staff at this property is "the best!" I had samples arrive prior to my arrival and they were put in my room; I requested a specific room location and they arranged it; I needed special help printing and they were there to help! And I would like to add without any negative attitude or feeling I was bothering them. It was an attitude of I want to help! Thank you to the staff!! Everyone I was in contact with front desk, room attendants, and breakfast attendant - you were all great! August 26, 2013
Rated 2.0 out of 5.0 by Disappointed I stay at Holiday Inn Express/Holiday Inn almost exclusively when I travel, which is on average 15-20 nights a year. This particular Holiday Inn Express was a disappoinment. Despite the signs all over their office and behind their counter that friendly service is a must, that was not was I saw. They were not rude, just not helpful. The first problem came at check in when my information had not been transmitted correctly (I understand this is not their fault) so the room I had reserved was not what I received, my priority club number was not included and the one special request I had was not transmitted. I ended up having to reserve and pay for a second room in order to accommodate my family. The gentleman at the desk was not helpful at all and did little to apologize. I also was told I did not have the ability to find another hotel since I had already checked in (literally walked into my room and walked right back out). Two of the five nights we were there, our room was not cleaned. We did have the "Do Not Distrurb" sign up for approximately 45 minutes each day for my son's nap, but otherwise we weren't even in the room. When I asked the front desk about it, they were unable to help other than to give me clean towels. Also, it seemed as if the staff at the breakfast area were more interested in watching TV then with keeping the breakfast area stocked. Overall, not a bad experience, I was just disappointed because I normally love Holiday Inn/Holiday Inn Express and have come to expect terrific customer service. So, I admit, my standards are high. When I brought my less than good experience up with two different staff members, they appeared as if they didn't even care and basically ignored my comment. Knowing the experience I've had at other Holiday Inn Express locations, I will choose a different option on my next trip to the Dallas area. August 12, 2013
Rated 5.0 out of 5.0 by Staff If all of your "express" properties had a staff that included people like the young man who checked us in for our 4th stay at THIS property (in 5 months) then most other hotels would have to close since EVERYONE would come to H.I. express properties. I wish I had gotten this employee's name, but he is an incredible asset to your customer service reputation. I hope his GM takes good care of him. August 11, 2013
Rated 5.0 out of 5.0 by Great place to stay--Would recommend! I stayed here for over a week due to my mom having surgery at the Texas Back Institute. They give a discount if you are a patient there. Staff was so nice and helpful. Rooms are very nice. The breakfast each morning was delicious with a variety of sausage/gravy, biscuits, cereal, pancakes, etc. I felt very safe inside and out of the hotel. There are restaurants very close and a mall practically next door. I would recommend this hotel and will stay again. August 7, 2013
Rated 5.0 out of 5.0 by Exceptional service I especially appreciated the service of the staff, who went out of their way to help me attend the conference for which I went to Plano, TX. The shuttle service was great to and from the conference location. Very courteous, very friendly. August 5, 2013
Rated 5.0 out of 5.0 by Great stay Always exceeds my expectations . Staff are great ! July 31, 2013
Rated 1.0 out of 5.0 by Not a great experience Made reservations over a week in advance. Stressed repeatedly that we MUST have connecting rooms. Called the morning of my stay only to find out they would not be able to accommodate the request. "Oh,sorry there's nothing we can do" then when we checked into our room we found a full set of keys...the managers keys. Had we been dishonest people I would think this could have been disastrous. The rooms were clean and the facility was nice enough. The manager did discount our rooms by $30 each but I did not feel that was acceptable for making such a huge mistake. July 29, 2013
Rated 5.0 out of 5.0 by Thank you! My daughter and I come every summer and always stay at Holiday Inn Express - love the hotel - location - breakfast - staff. Thank you! July 16, 2013
Rated 3.0 out of 5.0 by Not the best Had a few problems. AC was lacking. Ants in the coffe tray and tv was not working. I was able to fix the tv. July 9, 2013
Rated 3.0 out of 5.0 by Nice upgrade room ,but theyput me right next to the office and elevators. Suprisingly quiet though. During my stay, the power failed to the entire block. Several people were stranded in the elevator near our room. Lots of activity, but if was resolved. June 20, 2013
Rated 4.0 out of 5.0 by cold a/c The room and bed was good. The a/c keep the room at a nice temperature. The refrigerator did not work. The room was pricey compared to other express inns. June 17, 2013
Rated 5.0 out of 5.0 by Staff always delivers...... This holiday inn express is in a great location to quite a few good restaurants and office locations that makes it a perfect place to stay in the Plano/Carrollton area. But what makes this place even better is the staff. From the folks at the front desk to the individual managing the breakfast. Always friendly, smiling and willing to assist. June 10, 2013
Rated 5.0 out of 5.0 by Great stay! Highly recommend! My wife and I stayed at the N Plano Holiday Inn Express for two nights and cannot praise this business enough! Very professional staff; kudos especially to the manager; Chris! Highly enjoyed the complimentary breakfasts each morning. I know without a doubt where we will stay the next time we are in town! May 26, 2013
Rated 5.0 out of 5.0 by Would Recommend! We stayed here due to my mom having an appt at the Texas Back Institute. When i made my reservations, I was unaware of discounts when you were staying because of an appt. The check-in young lady informed me of this and gave me the discount at check-in. I was so appreciative. Everything was so clean and everyone very friendly. It is easy to get to as well. Will definitely stay here again and would recommend it to everyone. May 13, 2013
Rated 2.0 out of 5.0 by Confirmation mix up I had reserved a suite and had the confirmation number. They said all the suites were already occupied?? Then they charged us the amount for a suite....not a double room. They did change the rate after confrontation. Our room was not cleaned for 2 days. Another confrontation just to get fresh towels. The following day, the room hadn't been cleaned by 5:30 pm. We had to leave the room while they cleaned even tho we were trying to get ready for dinner. All we got was a "sorry, we are busy!". May 11, 2013
Rated 1.0 out of 5.0 by poor The room wasn't what we expected. We had stayed at another Holiday Inn Express in Allen, Texas 2 weeks prior to staying with ya'll and the price of the room was cheaper and the room was much nicer and bigger. I have just recently became a rewards member and I am already disappointed. May 10, 2013
Rated 5.0 out of 5.0 by Staff I travel a lot and can tell you one of best staffs ever..friendly polite and always helful.. May 6, 2013
Rated 4.0 out of 5.0 by Staff was wonderful ,nice and clean Only thing I would change would be the bed, my preference is a bit firmer but its only an upinion. Otherwise great place and great folks April 27, 2013
Rated 5.0 out of 5.0 by Fouad's great attitude and 1st-class treatment much appreciated I attempted to check in early. Fouad greeted me and although a room matching my specifications wasn't available yet, he noticed my Priority Club status and immediately offered me a free upgrade. I will definitely return to this hotel when I'm in the area. Note that during a trip where my GPS couldn't seem to work right EVER, it found the hotel without incident. The hotel was the only stop on my trip that the GPS was able to find without any problems. (Garmen GPS used). April 8, 2013
Rated 5.0 out of 5.0 by Terrific Stay In town to visit family and it was a great location, great staff, great bed, clean room and amazing variety for breakfast considering it was part of the room price. Will definitely stay there next time in town. April 7, 2013
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