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Rated 4.4 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by COLD Air Conditioner Clean, good quality furnishings. Staff was very friendly. Air conditioner worked VERY well, but was a little noisy. My only complaint is that breakfast is not served earlier, especially seeing that this location is near hospitals and MANY people staying here must be at hospitals so early. But... I would not hesitate to stay here again in the future. Thank You August 5, 2014
Rated 5.0 out of 5.0 by Proffessional GM Staff was willing to take care of any needs we had July 23, 2014
Rated 1.0 out of 5.0 by Poor Attitude and Service Being a Platinum Elite rewards member with staying more than 100 nights per year should warrant the best price possible. Additionally, having attained this level of customer loyalty provides customers with automatic upgrades. While checking in at the front desk another potential guest asked the night manager for the rates. The potential guest started to walk away and the night manager offered the same room that I was booking for $20.00 less. I had to ask for threaten to leave to get the same rate while the night manager "Rachel" huffed and got nasty. I should have also been offered an upgrade, bonus points etc.... None of the procedures that are to be covered with Platinum customers were followed. I will not return to this property due to Rachel's attitude. July 14, 2014
Rated 5.0 out of 5.0 by Good Stay was good. I liked the snack and drink selection at the front desk. July 13, 2014
Rated 3.0 out of 5.0 by Rough Start I arrived at the property at 1:00 am. Long day of work and travel. Was given a room on the first floor. Went to the room but the key did not work. Went back to the front desk and was given another key. It was strange in that she simply picked a key from a small box and did not program a key like I am use to seeing them do. Went back to the room and the key did open the door. However, the deadbolt was in place, meaning someone was already in the room. I closed the door and went back to the front desk. I explained what had happened to the desk clerk that she might be getting a call from someone that their door had been opened. She responded by saying, "I am sure they slept though it". She was not too concerned at all. I received a new room and key. Everything was fine from that point on. However, it was a rough start. Not one I ever want to go through again. July 12, 2014
Rated 5.0 out of 5.0 by Great location and service Great place to stay. Breakfast was excellent and the location was perfect for the seminar we were attending. We were met with friendly staff and any request we had was handled promptly. July 10, 2014
Rated 4.0 out of 5.0 by Nice stay Very nice stay. Comfortable for a family of four. Close to stores and places to eat. Refrigerator could be bigger. July 10, 2014
Rated 5.0 out of 5.0 by Comfortable stay and excellent service Received warmth check in service and greeting from front desk gentleman Fuoad and recognized as IHG member. Enjoyed breakfast buffet with plenty of choices with excellent service from the lady chef who was also the server. July 9, 2014
Rated 5.0 out of 5.0 by Great Stay! Traveling a lot you get to experience different cities and within those cities you get to stay in different hotels around the nation. One thing that many hotels lack in is “professionalism”. From the moment I called Holiday Inn (Which I was extremely early from check-in time), I noticed that the gentleman answering the phone was sharp! By sharp I mean he was on it, he knew exactly what he was talking about he answered all my questions and he took control of the call. When I finally arrived at my destination the same gentleman was at the front desk; shirt iron nicely (you be surprise how little things like this makes a corporation look bad) well groomed, and very easy to talk to. Gentleman checked me in without a hiccup and from there on everything went well. 2 thumbs up! I apologize for not remembering his name, but I believe he is the only male in the front desk. July 7, 2014
Rated 5.0 out of 5.0 by good pool good pool for the kids and rooms clean. good customer service and good tollway access. July 7, 2014
Rated 5.0 out of 5.0 by big thumbs up Kudos to the Holiday Inn Express Dallas-North Tollway. Very comfortable, spacious room. Very clean, comfortable bed, friendly, helpful staff. Great value. I would definitely stay here again. July 1, 2014
Rated 5.0 out of 5.0 by Excellent service, comfortable stay. Excellent service, comfortable stay. Convenient location Courteous staff. Clean. June 25, 2014
Rated 5.0 out of 5.0 by Great value Super comfortable bed. Clean, really nice staff. I would recommend it to the most discerning guest. We didn't have a need for the business office or time for the pool, but both looked up to date and as clean as the rest of the facility. June 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and easy to get too. Quiet comfortable room. Good breakfast. Visiting family in the area so didn't use pool or business Office. June 18, 2014
Rated 5.0 out of 5.0 by Nice decor This is the nicest decor I have seen at a Holiday Inn Express. I had a very good experience. A couple of notes that I didn't take the time to let you know when I was there is that I had to always pull the toilet handle up so that it wouldn't continuously run. Also, when I dropped something and went to reach under the bed to get it, there was a dirty rolled up sock from a previous guest. June 16, 2014
Rated 5.0 out of 5.0 by Convenient location to visit family Overall a nice stay. Was a convenient location to visit family in N. Dallas. June 14, 2014
Rated 5.0 out of 5.0 by Great!!! I would recommend this hotel. I would go back again. It is convenient and accessible. June 14, 2014
Rated 5.0 out of 5.0 by Great stays Have stayed at this property 3 times in the last 3 months and was treated excellent every time. Will stay here next time in the area June 11, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Very nice place to stay. The rooms are very comfortable y bathrooms clean. The Staff members all very nice and friendly. I will for sure stay here if coming back. June 10, 2014
Rated 5.0 out of 5.0 by Very pleased The manager saw to it that me and my family were put on the top floor where the noise level would be minimal. The room was very clean, and the bed was veeeery comfortable. June 3, 2014
Rated 4.0 out of 5.0 by Sinks Very much dislike the new style sink. Easy to drop things along side of vanity. Noted numerous soap bars had fallen behind sink and never cleaned Refrigerator not working properly. Causing wet spot on carpet Otherwise stay was good May 31, 2014
Rated 5.0 out of 5.0 by Nice Updated Hotel We stayed one night at this hotel. They had recently finished a remodel and it looks very nice. The breakfast area is very pretty with a huge chandelier. The breakfast was hot and had a variety of food. The room was clean and comfortable. Beds were better than most. Recognized as a platinum member and did not even need to request an upgrade. The location is great to get on the tollway and is only a few minutes drive to one of the shopping malls. I would definitely recommend it to others. May 31, 2014
Rated 2.0 out of 5.0 by Not impressed I left my room at 9 am and returned at 3 pm, my room still had not been cleaned. I went the Front Desk but no one was there. Luckily the Dir of Sales was close by so I was able to tell someone. The treadmill in the workout room is very old and I was afraid to run on it because I thought it would break. Breakfast was tasty. The biscuits were very good. Will try to another hotel next time I am in Dallas. May 18, 2014
Rated 5.0 out of 5.0 by Another Great Stay I chose this property each time I come to Plano. The staff make it very easy to arrange business activities. May 13, 2014
Rated 5.0 out of 5.0 by Feel welcomed My job includes extensive travel so the quality of a property becomes more significant than normal. I have frequented this property for years, from when it was new, through the recent remodel, and still use it today. It covers all the important bases required for a comfortable stay. But, more obvious than anything else, and is to be expected every visit, is the warm and pleasant greeting you will receive each time you pass the front desk. The experience is twice as pleasant as any other property I frequent. This crew has raised the bar for "hospitality"! April 18, 2014
Rated 5.0 out of 5.0 by comfortable room and great service the staff and room was excellent .could not ask for better service. April 12, 2014
Rated 3.0 out of 5.0 by OK but very poor breakfast. The rooms are ok, but the breakfast is very por. Just à lot of fat food. April 4, 2014
Rated 1.0 out of 5.0 by Dirty bedding and bugs Booked this for wife and daughter and when they checked in they noticed the bedding was dirty with some sort of crusty substance on the comforter. it was eventually changed the next day after complaining to front desk. Also...on their first morning there were dead roaches in the floor. They reported it to the front dest and when they returned for their second night of sleep, the roaches were still there Are you kidding me.... Clean your rooms and RE-clean when guest complain March 25, 2014
Rated 5.0 out of 5.0 by My FAVORITE place to stay in Plano Had to be in Dallas during the ice storm in December. The friendly staff at HI Express turned the extremely bad weather into a very pleasant trip. Every night I looked forward to getting back to the hotel and just relaxing in a very clean room where the heater and water were warm. The beds are clean and comfortable with fluffy double-sheeted comforters. The internet was great so I could finish up some business. In the mornings, there's a nice variety for breakfast and the staff was over-the-top helpful at getting fresh food out when needed. This is the only place I'll stay when having to overnight in Plano!! ps. This place is a showcase of how a hotel should be done., March 20, 2014
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