Rated 4.4 out of 5 by 227
Rated 5.0 out of 5.0 by C1045 The ladies who checked me in were wonderful.
I was surprised when I checked in nothing was mentioned about being rewards member. No mention of earning points or guest package. Never has happened before. I gave them my rewards card, so I know they were aware, and the rewards number was on reservation.
I had just stayed at a Holiday Inn Express in Durant, Ok. and want to mention, that is to date, the nicest Holiday Inn Express I have EVER stayed in...Superior to ALL
September 21, 2015
Rated 5.0 out of 5.0 by BOGEY6 Great stay
Spent 2 nights at this location while visiting relatives in Plano.
I believe his name was Damon at the front desk on arrival was very helpful.. Volunteered to print off directions to my relatives home and back.
All requests were taken care of with a smile.
Will likely be back in the future.
September 15, 2015
Rated 3.0 out of 5.0 by Mk1956 The air conditioner wasn't working very well in the room
We asked about the air conditioning and it was the same for 2 days. Partly our fault though we didn't want the room cleaned so we put the sin out and nobody came to fix the air either.
The staff was amazing but did not recognize out membership or have anything for members at check in which was disappointing.
I also haven't been notified of any points being placed in my account as of yet.
September 14, 2015
Rated 5.0 out of 5.0 by Jonin Beyond the call of duty!!
The perfect stay and I couldn't be happier!! This is the best hotel we have stayed at!
September 12, 2015
Rated 5.0 out of 5.0 by carkey1234 Great Service
Front desk clerk in the evening, Katherine, was very helpful and made us feel very welcome.
September 9, 2015
Rated 5.0 out of 5.0 by WJAAKSON PANCAKES
LOVED THE LATE NIGHT PANCAKES, HOWEVER AS ALWAYS MY STAY WAS UNEVENTFUL WHICH IS ALWAYS GOOD AND DEPENDABLE
September 8, 2015
Rated 5.0 out of 5.0 by PJB99 Overall GREAT
Had to make a last minute reservation and they took care of me just like always. Great location to multiple restaurants; great off and on the freeway. Room is always beautiful, comfortable and very clean! Staff is always so professional and kind. Great coffee in the AM!!!
September 6, 2015
Rated 2.0 out of 5.0 by can find better Poor quality assurance
The room smelled like cigarettes when I first entered. This seemed to dissipate with time. The refrigerator did not work at all, and I did not discover this until I brought back food that I needed to refrigerate for the next day. So, wasted more than $50.00. AC was set on low setting but never got very cool... it was "so so". Several light bulbs in the room were out. A stone rail next to the bed was unattached and fell off.
No way to dark out the room as curtains do not close completely (by design).
September 3, 2015