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Rated 4.4 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by Another Great Stay I chose this property each time I come to Plano. The staff make it very easy to arrange business activities. May 13, 2014
Rated 5.0 out of 5.0 by Feel welcomed My job includes extensive travel so the quality of a property becomes more significant than normal. I have frequented this property for years, from when it was new, through the recent remodel, and still use it today. It covers all the important bases required for a comfortable stay. But, more obvious than anything else, and is to be expected every visit, is the warm and pleasant greeting you will receive each time you pass the front desk. The experience is twice as pleasant as any other property I frequent. This crew has raised the bar for "hospitality"! April 18, 2014
Rated 5.0 out of 5.0 by comfortable room and great service the staff and room was excellent .could not ask for better service. April 12, 2014
Rated 3.0 out of 5.0 by OK but very poor breakfast. The rooms are ok, but the breakfast is very por. Just à lot of fat food. April 4, 2014
Rated 1.0 out of 5.0 by Dirty bedding and bugs Booked this for wife and daughter and when they checked in they noticed the bedding was dirty with some sort of crusty substance on the comforter. it was eventually changed the next day after complaining to front desk. Also...on their first morning there were dead roaches in the floor. They reported it to the front dest and when they returned for their second night of sleep, the roaches were still there Are you kidding me.... Clean your rooms and RE-clean when guest complain March 25, 2014
Rated 5.0 out of 5.0 by My FAVORITE place to stay in Plano Had to be in Dallas during the ice storm in December. The friendly staff at HI Express turned the extremely bad weather into a very pleasant trip. Every night I looked forward to getting back to the hotel and just relaxing in a very clean room where the heater and water were warm. The beds are clean and comfortable with fluffy double-sheeted comforters. The internet was great so I could finish up some business. In the mornings, there's a nice variety for breakfast and the staff was over-the-top helpful at getting fresh food out when needed. This is the only place I'll stay when having to overnight in Plano!! ps. This place is a showcase of how a hotel should be done., March 20, 2014
Rated 5.0 out of 5.0 by Overall experience I stay at this Holiday Inn Express often and have never had an issue of any kind. Staff always friendly and professional, obliging in every way. This hotel is not the most convenient for my purposes but well worth the extra effort to stay here. If I could change one thing, I would have them prepare bacon more often for breakfast. Get a little tired of sausage. However, the breakfast offerings are top notch and presented freshly each day. Take my word for it. If you are Plano, Tx area and need a nice place to stay at a good price, this Holiday Inn Express is the place to be. March 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Great place to stay, friendly staff and nice rooms. March 10, 2014
Rated 5.0 out of 5.0 by Excellent Staff In Entire Building Our stay was made highlighted most by the excellent staff at this property. Everybody including breakfast cooking / cleaning folks, housekeepers met in the stairwell, and especially the front desk employees were very friendly and service oriented. We were highly pleased with our overall experience. March 8, 2014
Rated 5.0 out of 5.0 by Favorite Hotel I love this hotel! I have stayed at others in the past, but have only stayed here for the last several years. The staff is extremely nice and make you feel like family. They also go out of their way to be helpful. The location is great, with lots of restaurants and shopping close by. I especially like the well maintained rooms and how quite they are. I am in hotels over 200 nights a year in many different cities but this one is by far my favorite! February 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly service The gentleman at the front desk was friendly and very helpfully. The room was clean and comfortable. Very good morning breakfast with choices of different food. We will definitely stay here the next time we are in Plano. Thanks for the great service. January 18, 2014
Rated 5.0 out of 5.0 by Clay Excellent value. Great service from the staff, excellent housekeeping. January 15, 2014
Rated 5.0 out of 5.0 by Will return We have family in the area. This will definitely be where we will stay. December 31, 2013
Rated 4.0 out of 5.0 by Nice Decor and Updated Hotel We stayed one night at this hotel. Upon checking in, there was no mention of my reward status and I had to ask for a complimentary upgrade as it was not mentioned. I was then given a "suite", which had a sofa and chair, but the bed was not in a seperate area. I was also given a complimentary bottle of water. The decor was nice in the breakfast area and in the rooms. The rooms had a microwave and a small refrigerator. The only negative thing I could say about this stay was that when I went to use the microwave it was dirty. There was a dried clump of food on the turntable. Also in the bathtub near the overflow drain there was an area of reddish spots and I was not sure if it was dirty or just an old rust area. But if we ever stay in the area of Plano in the future I would still consider staying there. December 18, 2013
Rated 5.0 out of 5.0 by Clean palce to stay I am always looking for clean properties to stay at when I travel. This is the most important part of my stay regardless of the age of the property. This was well maintained and clean. December 8, 2013
Rated 4.0 out of 5.0 by Microwave We had a great stay. The only thing that would have made it better, is having a microwave in the room. Thanks! November 25, 2013
Rated 5.0 out of 5.0 by Staff Very helpful and accomodating staff. Went out of their way to help us find our way to retail shops and restaurants in the area. November 12, 2013
Rated 5.0 out of 5.0 by Fantastic Staff The staff at this location are extremely friendly - from Reception and the Breakfast Area Staff to Housekeeping. November 5, 2013
Rated 4.0 out of 5.0 by staff The front desk staff is excellent!! Friendly, courteous and knowledgeable. Quite an asset to the hotel. November 5, 2013
Rated 5.0 out of 5.0 by Excellent Professional Service Great service and brilliant staff!!! Very friendly and professional! We will recommend that hotel to our friend. October 28, 2013
Rated 4.0 out of 5.0 by Good Service The only complaint I have is I booked a room with one bed and ended up with a double. Being on a limited income I would have preferred to pay for only what I needed. A great place to stay though. October 26, 2013
Rated 5.0 out of 5.0 by amenities Excellent amenities. Only thing lacking--no microwave. October 16, 2013
Rated 5.0 out of 5.0 by Beautifully decorated! Great place to stay. Upscale décor. Staff very interested in our comfort/needs. All was wonderful except children running and jumping in room directly above our room. Would only suggest families be either put in room not directly above other guests or on bottom floor. October 2, 2013
Rated 5.0 out of 5.0 by Friendly, helpful service Recently, I had the opportunity to stay 4 consecutive nights at the Holiday Inn Express. I found everyone to be extremely friendly and helpful. Employees went out of their way to make our stay pleasant and to treat us as friends. I have never known of a hotel to provide free shuttle service to events within a given radius, but this is what was offered. We were shuttled to and from our meetings each day and to and from our chosen place for dinner each evening. I definitely recommend this hotel to anyone staying in the area. September 29, 2013
Rated 5.0 out of 5.0 by Great customer service Wonderful customer service and recognition with return visit September 28, 2013
Rated 5.0 out of 5.0 by Room was Clean and Cool with Updated Furnishings Birds eye view of parking lot from your window- Secure 3-minites from IKEA Furniture Warehouse and the best dining at the fabulous "Blue Mesa Grill." We stay here every time and we've never had a problem. Its quiet and just off the service road from the George Bush Turnpike. Easy to get in and out. Highly recommended. Did I forget to mention the rates? Without a doubt the best rate and value for the area. Enjoy your stay. August 27, 2013
Rated 5.0 out of 5.0 by Love It!! I travel to Plano often for business - on a budget! And I think the staff at this property is "the best!" I had samples arrive prior to my arrival and they were put in my room; I requested a specific room location and they arranged it; I needed special help printing and they were there to help! And I would like to add without any negative attitude or feeling I was bothering them. It was an attitude of I want to help! Thank you to the staff!! Everyone I was in contact with front desk, room attendants, and breakfast attendant - you were all great! August 26, 2013
Rated 2.0 out of 5.0 by Disappointed I stay at Holiday Inn Express/Holiday Inn almost exclusively when I travel, which is on average 15-20 nights a year. This particular Holiday Inn Express was a disappoinment. Despite the signs all over their office and behind their counter that friendly service is a must, that was not was I saw. They were not rude, just not helpful. The first problem came at check in when my information had not been transmitted correctly (I understand this is not their fault) so the room I had reserved was not what I received, my priority club number was not included and the one special request I had was not transmitted. I ended up having to reserve and pay for a second room in order to accommodate my family. The gentleman at the desk was not helpful at all and did little to apologize. I also was told I did not have the ability to find another hotel since I had already checked in (literally walked into my room and walked right back out). Two of the five nights we were there, our room was not cleaned. We did have the "Do Not Distrurb" sign up for approximately 45 minutes each day for my son's nap, but otherwise we weren't even in the room. When I asked the front desk about it, they were unable to help other than to give me clean towels. Also, it seemed as if the staff at the breakfast area were more interested in watching TV then with keeping the breakfast area stocked. Overall, not a bad experience, I was just disappointed because I normally love Holiday Inn/Holiday Inn Express and have come to expect terrific customer service. So, I admit, my standards are high. When I brought my less than good experience up with two different staff members, they appeared as if they didn't even care and basically ignored my comment. Knowing the experience I've had at other Holiday Inn Express locations, I will choose a different option on my next trip to the Dallas area. August 12, 2013
Rated 5.0 out of 5.0 by Staff If all of your "express" properties had a staff that included people like the young man who checked us in for our 4th stay at THIS property (in 5 months) then most other hotels would have to close since EVERYONE would come to H.I. express properties. I wish I had gotten this employee's name, but he is an incredible asset to your customer service reputation. I hope his GM takes good care of him. August 11, 2013
Rated 5.0 out of 5.0 by Great place to stay--Would recommend! I stayed here for over a week due to my mom having surgery at the Texas Back Institute. They give a discount if you are a patient there. Staff was so nice and helpful. Rooms are very nice. The breakfast each morning was delicious with a variety of sausage/gravy, biscuits, cereal, pancakes, etc. I felt very safe inside and out of the hotel. There are restaurants very close and a mall practically next door. I would recommend this hotel and will stay again. August 7, 2013
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