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Rated 4.4 out of 5 by 101 reviewers.
Rated 4.0 out of 5.0 by Sinks Very much dislike the new style sink. Easy to drop things along side of vanity. Noted numerous soap bars had fallen behind sink and never cleaned Refrigerator not working properly. Causing wet spot on carpet Otherwise stay was good May 31, 2014
Rated 5.0 out of 5.0 by Nice Updated Hotel We stayed one night at this hotel. They had recently finished a remodel and it looks very nice. The breakfast area is very pretty with a huge chandelier. The breakfast was hot and had a variety of food. The room was clean and comfortable. Beds were better than most. Recognized as a platinum member and did not even need to request an upgrade. The location is great to get on the tollway and is only a few minutes drive to one of the shopping malls. I would definitely recommend it to others. May 31, 2014
Rated 2.0 out of 5.0 by Not impressed I left my room at 9 am and returned at 3 pm, my room still had not been cleaned. I went the Front Desk but no one was there. Luckily the Dir of Sales was close by so I was able to tell someone. The treadmill in the workout room is very old and I was afraid to run on it because I thought it would break. Breakfast was tasty. The biscuits were very good. Will try to another hotel next time I am in Dallas. May 18, 2014
Rated 5.0 out of 5.0 by Another Great Stay I chose this property each time I come to Plano. The staff make it very easy to arrange business activities. May 13, 2014
Rated 5.0 out of 5.0 by Feel welcomed My job includes extensive travel so the quality of a property becomes more significant than normal. I have frequented this property for years, from when it was new, through the recent remodel, and still use it today. It covers all the important bases required for a comfortable stay. But, more obvious than anything else, and is to be expected every visit, is the warm and pleasant greeting you will receive each time you pass the front desk. The experience is twice as pleasant as any other property I frequent. This crew has raised the bar for "hospitality"! April 18, 2014
Rated 5.0 out of 5.0 by comfortable room and great service the staff and room was excellent .could not ask for better service. April 12, 2014
Rated 3.0 out of 5.0 by OK but very poor breakfast. The rooms are ok, but the breakfast is very por. Just à lot of fat food. April 4, 2014
Rated 1.0 out of 5.0 by Dirty bedding and bugs Booked this for wife and daughter and when they checked in they noticed the bedding was dirty with some sort of crusty substance on the comforter. it was eventually changed the next day after complaining to front desk. Also...on their first morning there were dead roaches in the floor. They reported it to the front dest and when they returned for their second night of sleep, the roaches were still there Are you kidding me.... Clean your rooms and RE-clean when guest complain March 25, 2014
Rated 5.0 out of 5.0 by My FAVORITE place to stay in Plano Had to be in Dallas during the ice storm in December. The friendly staff at HI Express turned the extremely bad weather into a very pleasant trip. Every night I looked forward to getting back to the hotel and just relaxing in a very clean room where the heater and water were warm. The beds are clean and comfortable with fluffy double-sheeted comforters. The internet was great so I could finish up some business. In the mornings, there's a nice variety for breakfast and the staff was over-the-top helpful at getting fresh food out when needed. This is the only place I'll stay when having to overnight in Plano!! ps. This place is a showcase of how a hotel should be done., March 20, 2014
Rated 5.0 out of 5.0 by Overall experience I stay at this Holiday Inn Express often and have never had an issue of any kind. Staff always friendly and professional, obliging in every way. This hotel is not the most convenient for my purposes but well worth the extra effort to stay here. If I could change one thing, I would have them prepare bacon more often for breakfast. Get a little tired of sausage. However, the breakfast offerings are top notch and presented freshly each day. Take my word for it. If you are Plano, Tx area and need a nice place to stay at a good price, this Holiday Inn Express is the place to be. March 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Great place to stay, friendly staff and nice rooms. March 10, 2014
Rated 5.0 out of 5.0 by Excellent Staff In Entire Building Our stay was made highlighted most by the excellent staff at this property. Everybody including breakfast cooking / cleaning folks, housekeepers met in the stairwell, and especially the front desk employees were very friendly and service oriented. We were highly pleased with our overall experience. March 8, 2014
Rated 5.0 out of 5.0 by Favorite Hotel I love this hotel! I have stayed at others in the past, but have only stayed here for the last several years. The staff is extremely nice and make you feel like family. They also go out of their way to be helpful. The location is great, with lots of restaurants and shopping close by. I especially like the well maintained rooms and how quite they are. I am in hotels over 200 nights a year in many different cities but this one is by far my favorite! February 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly service The gentleman at the front desk was friendly and very helpfully. The room was clean and comfortable. Very good morning breakfast with choices of different food. We will definitely stay here the next time we are in Plano. Thanks for the great service. January 18, 2014
Rated 5.0 out of 5.0 by Clay Excellent value. Great service from the staff, excellent housekeeping. January 15, 2014
Rated 5.0 out of 5.0 by Will return We have family in the area. This will definitely be where we will stay. December 31, 2013
Rated 4.0 out of 5.0 by Nice Decor and Updated Hotel We stayed one night at this hotel. Upon checking in, there was no mention of my reward status and I had to ask for a complimentary upgrade as it was not mentioned. I was then given a "suite", which had a sofa and chair, but the bed was not in a seperate area. I was also given a complimentary bottle of water. The decor was nice in the breakfast area and in the rooms. The rooms had a microwave and a small refrigerator. The only negative thing I could say about this stay was that when I went to use the microwave it was dirty. There was a dried clump of food on the turntable. Also in the bathtub near the overflow drain there was an area of reddish spots and I was not sure if it was dirty or just an old rust area. But if we ever stay in the area of Plano in the future I would still consider staying there. December 18, 2013
Rated 5.0 out of 5.0 by Clean palce to stay I am always looking for clean properties to stay at when I travel. This is the most important part of my stay regardless of the age of the property. This was well maintained and clean. December 8, 2013
Rated 4.0 out of 5.0 by Microwave We had a great stay. The only thing that would have made it better, is having a microwave in the room. Thanks! November 25, 2013
Rated 5.0 out of 5.0 by Staff Very helpful and accomodating staff. Went out of their way to help us find our way to retail shops and restaurants in the area. November 12, 2013
Rated 5.0 out of 5.0 by Fantastic Staff The staff at this location are extremely friendly - from Reception and the Breakfast Area Staff to Housekeeping. November 5, 2013
Rated 4.0 out of 5.0 by staff The front desk staff is excellent!! Friendly, courteous and knowledgeable. Quite an asset to the hotel. November 5, 2013
Rated 5.0 out of 5.0 by Excellent Professional Service Great service and brilliant staff!!! Very friendly and professional! We will recommend that hotel to our friend. October 28, 2013
Rated 4.0 out of 5.0 by Good Service The only complaint I have is I booked a room with one bed and ended up with a double. Being on a limited income I would have preferred to pay for only what I needed. A great place to stay though. October 26, 2013
Rated 5.0 out of 5.0 by amenities Excellent amenities. Only thing lacking--no microwave. October 16, 2013
Rated 5.0 out of 5.0 by Beautifully decorated! Great place to stay. Upscale décor. Staff very interested in our comfort/needs. All was wonderful except children running and jumping in room directly above our room. Would only suggest families be either put in room not directly above other guests or on bottom floor. October 2, 2013
Rated 5.0 out of 5.0 by Friendly, helpful service Recently, I had the opportunity to stay 4 consecutive nights at the Holiday Inn Express. I found everyone to be extremely friendly and helpful. Employees went out of their way to make our stay pleasant and to treat us as friends. I have never known of a hotel to provide free shuttle service to events within a given radius, but this is what was offered. We were shuttled to and from our meetings each day and to and from our chosen place for dinner each evening. I definitely recommend this hotel to anyone staying in the area. September 29, 2013
Rated 5.0 out of 5.0 by Great customer service Wonderful customer service and recognition with return visit September 28, 2013
Rated 5.0 out of 5.0 by Room was Clean and Cool with Updated Furnishings Birds eye view of parking lot from your window- Secure 3-minites from IKEA Furniture Warehouse and the best dining at the fabulous "Blue Mesa Grill." We stay here every time and we've never had a problem. Its quiet and just off the service road from the George Bush Turnpike. Easy to get in and out. Highly recommended. Did I forget to mention the rates? Without a doubt the best rate and value for the area. Enjoy your stay. August 27, 2013
Rated 5.0 out of 5.0 by Love It!! I travel to Plano often for business - on a budget! And I think the staff at this property is "the best!" I had samples arrive prior to my arrival and they were put in my room; I requested a specific room location and they arranged it; I needed special help printing and they were there to help! And I would like to add without any negative attitude or feeling I was bothering them. It was an attitude of I want to help! Thank you to the staff!! Everyone I was in contact with front desk, room attendants, and breakfast attendant - you were all great! August 26, 2013
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