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Rated 4.5 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by good pool good pool for the kids and rooms clean. good customer service and good tollway access. July 7, 2014
Rated 5.0 out of 5.0 by big thumbs up Kudos to the Holiday Inn Express Dallas-North Tollway. Very comfortable, spacious room. Very clean, comfortable bed, friendly, helpful staff. Great value. I would definitely stay here again. July 1, 2014
Rated 5.0 out of 5.0 by Excellent service, comfortable stay. Excellent service, comfortable stay. Convenient location Courteous staff. Clean. June 25, 2014
Rated 5.0 out of 5.0 by Great value Super comfortable bed. Clean, really nice staff. I would recommend it to the most discerning guest. We didn't have a need for the business office or time for the pool, but both looked up to date and as clean as the rest of the facility. June 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and easy to get too. Quiet comfortable room. Good breakfast. Visiting family in the area so didn't use pool or business Office. June 18, 2014
Rated 5.0 out of 5.0 by Nice decor This is the nicest decor I have seen at a Holiday Inn Express. I had a very good experience. A couple of notes that I didn't take the time to let you know when I was there is that I had to always pull the toilet handle up so that it wouldn't continuously run. Also, when I dropped something and went to reach under the bed to get it, there was a dirty rolled up sock from a previous guest. June 16, 2014
Rated 5.0 out of 5.0 by Convenient location to visit family Overall a nice stay. Was a convenient location to visit family in N. Dallas. June 14, 2014
Rated 5.0 out of 5.0 by Great!!! I would recommend this hotel. I would go back again. It is convenient and accessible. June 14, 2014
Rated 5.0 out of 5.0 by ABSOLUTELY THE FRIENDLIEST! THIS WAS THE BEST HOTEL EXPERIENCE IN A VERY LONG TIME! KUDOS TO YOUR STAFF AND FACILITY June 12, 2014
Rated 5.0 out of 5.0 by Great stays Have stayed at this property 3 times in the last 3 months and was treated excellent every time. Will stay here next time in the area June 11, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Very nice place to stay. The rooms are very comfortable y bathrooms clean. The Staff members all very nice and friendly. I will for sure stay here if coming back. June 10, 2014
Rated 5.0 out of 5.0 by Very pleased The manager saw to it that me and my family were put on the top floor where the noise level would be minimal. The room was very clean, and the bed was veeeery comfortable. June 3, 2014
Rated 4.0 out of 5.0 by Sinks Very much dislike the new style sink. Easy to drop things along side of vanity. Noted numerous soap bars had fallen behind sink and never cleaned Refrigerator not working properly. Causing wet spot on carpet Otherwise stay was good May 31, 2014
Rated 5.0 out of 5.0 by Nice Updated Hotel We stayed one night at this hotel. They had recently finished a remodel and it looks very nice. The breakfast area is very pretty with a huge chandelier. The breakfast was hot and had a variety of food. The room was clean and comfortable. Beds were better than most. Recognized as a platinum member and did not even need to request an upgrade. The location is great to get on the tollway and is only a few minutes drive to one of the shopping malls. I would definitely recommend it to others. May 31, 2014
Rated 2.0 out of 5.0 by Not impressed I left my room at 9 am and returned at 3 pm, my room still had not been cleaned. I went the Front Desk but no one was there. Luckily the Dir of Sales was close by so I was able to tell someone. The treadmill in the workout room is very old and I was afraid to run on it because I thought it would break. Breakfast was tasty. The biscuits were very good. Will try to another hotel next time I am in Dallas. May 18, 2014
Rated 5.0 out of 5.0 by Another Great Stay I chose this property each time I come to Plano. The staff make it very easy to arrange business activities. May 13, 2014
Rated 5.0 out of 5.0 by Feel welcomed My job includes extensive travel so the quality of a property becomes more significant than normal. I have frequented this property for years, from when it was new, through the recent remodel, and still use it today. It covers all the important bases required for a comfortable stay. But, more obvious than anything else, and is to be expected every visit, is the warm and pleasant greeting you will receive each time you pass the front desk. The experience is twice as pleasant as any other property I frequent. This crew has raised the bar for "hospitality"! April 18, 2014
Rated 5.0 out of 5.0 by comfortable room and great service the staff and room was excellent .could not ask for better service. April 12, 2014
Rated 3.0 out of 5.0 by OK but very poor breakfast. The rooms are ok, but the breakfast is very por. Just à lot of fat food. April 4, 2014
Rated 1.0 out of 5.0 by Dirty bedding and bugs Booked this for wife and daughter and when they checked in they noticed the bedding was dirty with some sort of crusty substance on the comforter. it was eventually changed the next day after complaining to front desk. Also...on their first morning there were dead roaches in the floor. They reported it to the front dest and when they returned for their second night of sleep, the roaches were still there Are you kidding me.... Clean your rooms and RE-clean when guest complain March 25, 2014
Rated 5.0 out of 5.0 by My FAVORITE place to stay in Plano Had to be in Dallas during the ice storm in December. The friendly staff at HI Express turned the extremely bad weather into a very pleasant trip. Every night I looked forward to getting back to the hotel and just relaxing in a very clean room where the heater and water were warm. The beds are clean and comfortable with fluffy double-sheeted comforters. The internet was great so I could finish up some business. In the mornings, there's a nice variety for breakfast and the staff was over-the-top helpful at getting fresh food out when needed. This is the only place I'll stay when having to overnight in Plano!! ps. This place is a showcase of how a hotel should be done., March 20, 2014
Rated 5.0 out of 5.0 by Overall experience I stay at this Holiday Inn Express often and have never had an issue of any kind. Staff always friendly and professional, obliging in every way. This hotel is not the most convenient for my purposes but well worth the extra effort to stay here. If I could change one thing, I would have them prepare bacon more often for breakfast. Get a little tired of sausage. However, the breakfast offerings are top notch and presented freshly each day. Take my word for it. If you are Plano, Tx area and need a nice place to stay at a good price, this Holiday Inn Express is the place to be. March 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Great place to stay, friendly staff and nice rooms. March 10, 2014
Rated 5.0 out of 5.0 by Excellent Staff In Entire Building Our stay was made highlighted most by the excellent staff at this property. Everybody including breakfast cooking / cleaning folks, housekeepers met in the stairwell, and especially the front desk employees were very friendly and service oriented. We were highly pleased with our overall experience. March 8, 2014
Rated 5.0 out of 5.0 by Favorite Hotel I love this hotel! I have stayed at others in the past, but have only stayed here for the last several years. The staff is extremely nice and make you feel like family. They also go out of their way to be helpful. The location is great, with lots of restaurants and shopping close by. I especially like the well maintained rooms and how quite they are. I am in hotels over 200 nights a year in many different cities but this one is by far my favorite! February 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly service The gentleman at the front desk was friendly and very helpfully. The room was clean and comfortable. Very good morning breakfast with choices of different food. We will definitely stay here the next time we are in Plano. Thanks for the great service. January 18, 2014
Rated 5.0 out of 5.0 by Clay Excellent value. Great service from the staff, excellent housekeeping. January 15, 2014
Rated 5.0 out of 5.0 by Will return We have family in the area. This will definitely be where we will stay. December 31, 2013
Rated 4.0 out of 5.0 by Nice Decor and Updated Hotel We stayed one night at this hotel. Upon checking in, there was no mention of my reward status and I had to ask for a complimentary upgrade as it was not mentioned. I was then given a "suite", which had a sofa and chair, but the bed was not in a seperate area. I was also given a complimentary bottle of water. The decor was nice in the breakfast area and in the rooms. The rooms had a microwave and a small refrigerator. The only negative thing I could say about this stay was that when I went to use the microwave it was dirty. There was a dried clump of food on the turntable. Also in the bathtub near the overflow drain there was an area of reddish spots and I was not sure if it was dirty or just an old rust area. But if we ever stay in the area of Plano in the future I would still consider staying there. December 18, 2013
Rated 5.0 out of 5.0 by Clean palce to stay I am always looking for clean properties to stay at when I travel. This is the most important part of my stay regardless of the age of the property. This was well maintained and clean. December 8, 2013
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