Rated 4.4 out of 5 by 188
Rated 2.0 out of 5.0 by JMcus Hotel was old property
Hotel was an older property, Bathroom was especially rundown and not clean. A person can tell that management is choosing profit over what a HE is suppose to be. Need to spend some money and remodel
May 27, 2015
Rated 1.0 out of 5.0 by je88 mold
major mold problem, odor was overwhelming .... got little sleep as my allergies were triggered by the mold spores. was able to see actual mold in bathroom , on wall, was of a black color - my guess the mold was mainly in carpet
was reimbursed for only one of the two nights... should be both nights... i just wanted to get out of there and the front desk attendant was more than willing to just let me check out early and indicated she knew of mold problem
also, could not connect to wifi with instructions given
not much more than the only plus for me was the location
i had to find another hotel for the next night and spent more than i was wanting to on this trip..... and the other hotel did not have ANY mold issues whatsoever.... even during the rain storms that Dallas was having at the time - so holiday inn cannot blame the mold problem on the rain.... the existing mold was triggered by the humidity... the mold must be removed so not to have ANY mold spores present in first place
May 27, 2015
Rated 4.0 out of 5.0 by Aggie2004gigem Nicely updated and great staff
I booked several rooms for my sisters wedding. the staff was great and went out of their way to make sure everyone was on the same floor.
May 27, 2015
Rated 5.0 out of 5.0 by Basketball MOM 22 Friendly staff, clean
We had a great experience. Easy check in and check out, Great breakfast choices. Very clean and modern hotel room. The beds are very comfortable with plenty of pillows . Fresh smelling room and clean bathroom.
I would happily stay in another Holiday Inn Express.
May 26, 2015
Rated 5.0 out of 5.0 by jerryked grandchildren visit
no problems, enjoyed our stay at holiday inn express, plan on coming back next time in the plano area
May 25, 2015
Rated 5.0 out of 5.0 by jamesco Nice Hotel to stay while in Plano
Everything was better than expected. I always stay at Holiday Inn Express when I travel.
May 22, 2015
Rated 5.0 out of 5.0 by Mike895 Great place to stay with great staff
Clean, quiet and great service. Breakfast was hot and had a variety of food. There are many places for dinner within a short distance from the hotel.
May 21, 2015
Rated 3.0 out of 5.0 by BobbiG62 Guest Services
Guest service was very warm and courteous. Was greeted by the front desk with a caring and concerned attitude. The overall reception was totally welcoming, especially after a five hour drive to arrive at this destination. This was most refreshing. Breakfast in the great room was inviting by the smell of the fresh baked cinnamon rolls which was quite yummy.
May 20, 2015