Rated 4.4 out of 5 by 207
Rated 4.0 out of 5.0 by lovetotravel107 great breakfast
This hotel was nice and clean when there was a problem they came quickly to fix it.The hotel is convenient to shops and restaurants also its right off the highway.
July 29, 2015
Rated 2.0 out of 5.0 by Diamondback_Ram All I can say is, "wow".
This was by far the worst Holiday Inn Express I have ever stayed in. The sole bright spot of this hotel was Rachel. Her positive attitude and willingness to fix issues, was top notch.
On to the property... The first room I was assigned, wouldn't unlock with my key or the building engineer's key. So, I was given a different room. The new room had a serious wet carpet smell to it, the bathroom tile was coming apart, paint was pealing in the bathroom, the toilet seat was only attached on the left side, and there was rust in the tub. I decided to just deal with it, as I didn't feel like going to yet another room. When I returned the next evening, the room was hot and had some serious humidity, which I'm guessing is why the smell. I also had a note that they'd be resurfacing my tub. I mentioned to the clerk on duty that the room appears to have an issue with dampness that they might want to look into before things start growing. He assured me that he'd made a note to have someone look into it.
While I appreciate the heads up that you'd be working in my room and offered to allow me to move rooms, could you not do scheduled room repairs when the rooms aren't rented, rather than offering guests the choice of pack all your stuff to another room or deal with it?
There are notes on the doors to excuse their "progress". Hopefully this means that the lousy condition of the hotel will be fixed in the near future. In the short term, please at least vacuum the halls. The second floor carpet was a mess through out my week long stay. Holiday Inn Express's have always been great, in my experience. You guys need to step up.
July 24, 2015
Rated 5.0 out of 5.0 by Dr411 Visiting friends and family
Location is key. Convienent to family and shopping.
July 22, 2015