Rated 4.4 out of 5 by 97
Rated 5.0 out of 5.0 by RebeccaJ RebeccaJ
Conveniently located to medical building and hospital. The staff was very accommodating and helpful. Jennifer did a good job helping us with details before our arrival. Our stay was comfortable and we rested well. Very satisfied with this hotel.
September 12, 2014
Rated 5.0 out of 5.0 by txpressgirl Nice hotel, good price
The hotel was clean and comfortable. It was a good value for the price paid. I have stayed at this location before and have never been disappointed.
September 9, 2014
Rated 1.0 out of 5.0 by An Old Soldier Lack of supervision
This stay was absolutely the worst of all the times we used Holiday Express. Stayed four (4) nights. Sep 1 - 5, 2014. Twice the room was not touched, no clean towels, no trash emptied, no beds made. Filed complaints at the front desk which still did not help. Had a dog barking all night, call the front desk you say? Both telephones did not work. Saw two (2) housekeepers gossiping in the hallway. "No hablo English." Took the garbage and dirty towels and put them in the hallway. Need to hire folks that can converse with the guests.
And my pet pevee. The toilet seat was loose. If the housekeepers clean the toilet they should be able to tell the toilet seat needs maintenance. So, either they don't clean the toilet , don't care, or the maintenance supervisor didn't care.
Price was not what I saw when I first looked up the hotel and the rates. Saw $XXX a night, ok fine. But the price somehow got raised to $XXX by Wednesday. What is magic about Wednesday, some kind of holiday? Did get the price reduced to a reasonable amount but had to object to the increases, "Corporate dictates what we charge."
The only good thing was the breakfast, was excellent. But the staff needs a supervisor that cares especially that cares about the reputation that Holiday Express normally demonstrates. Was told other chains (can't mention competitors) are getting better than Holiday Express, may have to try them next trip.
Please no canned, "we apologize. reply."
September 5, 2014