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Rated 4.2 out of 5 by 161 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service I really enjoyed the stay. The reception area was clean and welcoming. The hallways had a clean smell. The room was clean and bed was comfortable. The towels in the bathroom were a bit over washed they felt a little on the rough side. Room was quiet and dark enough to sleep. A/C was nice and cold. The check out was very easy. June 11, 2014
Rated 5.0 out of 5.0 by Good sleep Comfortable bed with variety in firmness of pillows. Great staff and service. June 8, 2014
Rated 4.0 out of 5.0 by Nice Hotel! Very good hotel. The only thing that must be improve are the gym facilities. The rooms are great and the staff is nice. June 8, 2014
Rated 4.0 out of 5.0 by 3 noches de estadía Me aloje 3 noches con mi familia la experiencia fue muy buena. Es la segunda vez que me quedo en este hotel con mi familia. Siempre he tenido buena experiencia al alojarme en este hotel. June 6, 2014
Rated 5.0 out of 5.0 by Excellent Choice The staff were very kind, the rooms were extremely clean, the entire look and feel of the hotel was very comforting and very relaxing. The hotel itself looked like a nice classy place especially for the great deals it offered. Would not prefer any other hotel over a Holiday Inn. May 20, 2014
Rated 5.0 out of 5.0 by Si lo recomiendo Es tercera vez que nos hospedamos en este hotel, la zona es limpia con restaurantes, tiendas, etc, y el hotel esta en muy buen estado el servicio fue excelente y las camas deliciosas para dormir, lo recomiendo ampliamente. Un unico detalle no me reconocieron como miembro de Priority Club April 30, 2014
Rated 2.0 out of 5.0 by Staff is Awful-All except Abi The Concierge is very rude from arrival to departure. They act as if you're bothering them when a question is asked. I was rudely greeted when I tried to check-in to my second room by a solid build, red skin, lady. Her facial gestures and tone of voice was horrible! I also went to the concierge to receive towels for the pool as directed and they gave me small, old, bleached out towels and said that's all they had and other guest arrived after me and received clean, large towels. The check-in process if awful, rooms aren't ready even if an early check-in was requested and no one is willing to explain directions calmly for first time guest. Abi is the only friendly Concierge who was always smiling and who was also willing to assist every time!!! She should be the lead person to assist always. I know about service because I am also in the Hospitality Industry and it hurts my heart how others take their jobs so lightly. Word of mouth is the best reference... April 25, 2014
Rated 5.0 out of 5.0 by Hotel Ideally Situated Th.is property was close to International Airport but also the Sawgrass Retail Centre and a nearby mall. While it is situated in the suburbs it has appeal if you wish to be away from the port and the city April 23, 2014
Rated 5.0 out of 5.0 by Good Stay This was a good stay. It is more like a full size Holiday Inn than a Holiday Inn Express. It was fully booked and they kept running out of food at breakfast. April 16, 2014
Rated 5.0 out of 5.0 by Everything was good Bed was hard and the room could have been vacuumed better. Had a great pool and nice atmosphere. April 14, 2014
Rated 1.0 out of 5.0 by MOST INCOMPETENT STAFF EVER NEVER! NEVER! NEVER! AGAIN will I or anyone I know stay at this hotel facility. Insular reception staff, indifferent and insincere senior staff. Total incompetence. Thank God for Abbi and Dennis; but even them will never get me to return to that hotel. In Trinidad and Tobago we have one word to describe this STEUPS! April 9, 2014
Rated 5.0 out of 5.0 by Cuban19560 Great holiday inn. It was quiet and clean. Had a refrigerator in the room. March 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great location for us we had a very comfortable 2 day stay at Holiday Inn Plantation in March 2014. No complaints; friendly staff, good location for the purpose of Panthers game and Sawgrass mills followed by a cruise. Free parking, free wifi, free breakfast and comfortable bed with a reasonable price. Would gladly return! March 25, 2014
Rated 2.0 out of 5.0 by first room was horrible and unable to change. The room we had booked was a handicapped rm, we had to wait late to get it, then when we got it the smell was horrible. Maybe mildew or something, I called the front desk and they said they were booked and there was no other choice. I told them we would need to move and they said maybe the next day? Also, when we showered the water came out of bathroom and soaked the carpet! At night, the walls were paper thin and front door was not sealed well so we heard everything, there was a lot of noise around 11pm and we called down and they said there wasn't much to do but that security would come up soon to check on it. It was very hard to sleep. We stay at Holiday Inns on a monthly basis in many states and by far this was the worse. The next day, they did move us about noon, the next room was better but dangerous for me because it was not accessible in the bath. The pool and breakfast was nice. I just believe they should have been more accommodating, if every room was taken, then send us to a sister facility, or a discount on the first night. March 23, 2014
Rated 5.0 out of 5.0 by ALL EXCELLENT ! Guest services were friendly and responsive. The room was clean and comfortable. Also, good location. March 8, 2014
Rated 5.0 out of 5.0 by kwesters we attended a concert that ended much later than we expected. we didn't arrive to the hotel until after midnight. we didn't have a chance to let the front desk know we'd be arriving late. when we got there, our room was ready and waiting, and it was more than we could have imagined. our only regret is that we didn't arrive earlier so we could enjoy it. we went immediately to bed and woke early for the long drive home. will definitely return. thanks. March 7, 2014
Rated 5.0 out of 5.0 by Great staff, very helpful. The staff was very helpful, especially finding out that our flights was confirmed due to the snow in New York. Also was nice that we could smoke cigars in the outside. February 15, 2014
Rated 5.0 out of 5.0 by Great Vacation We recommend this Hotel to everyone. It has been upgraded within the last few years and they did a good job. We arrive and the first night and had trouble with the shower which could not be repaired. The hotel upgraded us to a room on the same floor which happened to be a suite for our 11 day stay. Good management , friendly staff. Don't miss this one if you are in the area. Peter & Pat February 12, 2014
Rated 5.0 out of 5.0 by An excellent choice Since it was a last minute decision, I was concerned if the facility would be nice, but I need not have been. I was delighted with the room. It was clean, the bed was very comfortable, and the furnishings were pleasant. Most of all, the staff was fantastic! Dennis from the front desk was extremely helpful and friendly. Sharon, one of the housekeepers was delightful and anxious to please. I would certainly stay here again. February 12, 2014
Rated 4.0 out of 5.0 by Buena Ubicacion Hotel tiene buena ubicación. El estacionamiento esta un poco alejado. February 3, 2014
Rated 1.0 out of 5.0 by Noisy, smelling and bad service . I had been there for 4 days and since the begining horrible experience. the hotel is a nonsmoking hotel, but my room was smeling cigarete, so we moved to another one where the bathroom was not so clean with many hairs in the floor. The housekeeping was horrible. There were 2 ladies cleaning the room in a bad mood, they threw the towels in the bathroom with no order or minimum care. They cleaned the room in three minutes. The frontdesk (Name: Abi) was not nice as the frontoffiice use to be. February 1, 2014
Rated 4.0 out of 5.0 by great location, lose to malls and restuarants, golf while the staff as a whole was excellent, there is always the one that doe not care. One a.m. picked up a USA Today which was a day old,...I asked the day attendant\ " do you have todays paper/: the answer was a plain cold "no"........... it was about 7-7:15 a.m. I think I would have said;' not yet should be delivered soon " or "sorry they have not delivered it , should be here soon" etc. January 30, 2014
Rated 5.0 out of 5.0 by Great! Excellent service, room and bed were excellent! Breakfast was fresh and hot! January 26, 2014
Rated 5.0 out of 5.0 by Great stay! I stayed at this hotel in November of 2013. I had a great experience. The highlight of my stay was experiencing the never-ending hospitality from the staff. Two staff members (Abi and Noel in particular, I may have misspelled the names) were really helpful and even went out of their way with helping me have my suit dry cleaned by the hotel. Wish I could say more but I have to go. January 19, 2014
Rated 5.0 out of 5.0 by Firm bed, soft pillows and linens Relaxing and very clean hotel. Bed was firm, with excellent linens. January 16, 2014
Rated 4.0 out of 5.0 by Bright and clean surroundings Other than no wake up call...my experience at this hotel was quite nice. January 14, 2014
Rated 3.0 out of 5.0 by Executive king with microwave - but not! Me and my family had great 9 day pre cruise vacation at Holiday Inn Express Plantation. We had booked a room gor 3 but there was just 1 bed and no sofa. The guy who was doing the check in asked me if it was ok me, my husband and our daughter to share the same king bed.... Of course ut wasn't. We'd booked a room for 3 and I believed we would have a bed and a sofa... The hotel was sold out, we could not change rooms but a hollaway bed was provided. When we got to the room there were no microwave, frot desk personel apologises and informed there were nothing they could do til monday (it was saturday). On monday I had to go to the front desk 3 times to request the microwave. They said the could provide that for extra Us10,00/day and I had to print the reservatin confirmation email to show that a mictowave was included in my rate! They should give a discout for the 3 days I was payong for a room that should have a microwave! There were some othwr litle mistakes and wrong information from front desk but the hotel is nice, good breakfast, good pool, quiet neighborhood, near shopping mall, outlet, restaurants and supermarket. January 14, 2014
Rated 1.0 out of 5.0 by Worst stay ever at Holiday Inn Express I stayed at this location for 3 nights early January 2014 with my wife and 2 young daughters, and it was the worst stay ever at a Holiday Inn Express ! Just to give you a few of the issues : - No special treatment for Platinum guest - No internet in room when we checked in, advised front desk who told us all was OK, we weren't doing it right which was incorrect has the whole internet service in the hotel was down ... - Sofa bed was not made, we called to have it made, we were advised housekeeping had already gone for the day, … when they were still on our floor ! - Requested late check-out, we were granted an extra hour (from regular 11AM to … noon, wow ! - Pancake machine didn’t work on Saturday and Sunday morning - The noise level was most annoying, especially with 2 small children trying to sleep, we were still being inconvenienced at 2AM - Sheets were dirty (blood stain) - Our daughter spotted some bugs in the kitchen area … Very poor value for the amount paid. We are extremely disappointed, and we will never be returning to this location again. January 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very comfortable beds and the personnel are all extremely responsive. The hotel itself is a bit aged and equipment such as luggage carts could use an update. I have stayed at this hotel a couple times a year for the last 5 years. If you are looking for the best bang for your buck - stay here. If you are looking for a romantic getaway go elsewhere. January 5, 2014
Rated 5.0 out of 5.0 by Excellent location we chose this hotel for its location, because it´s near the Miami international airport and near South Florida´s malls and away from Noisy and crowdy Miami Beach. We found a very comfortable room, a great service and a friendly staff. We will back on our next trip to Southern Florida. January 5, 2014
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