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Rated 4.0 out of 5 by 131 reviewers.
Rated 2.0 out of 5.0 by Like staying in a college dorm Unadorned, boring, and basic rooms were overpriced. There were few channels on the TV, and the internet is slow. The rooms smelled like mold and cleaning solutions. The bathrooms are very small. You are a distance from centro, and the walk in the sun is challenging. Taxis in Playa are expensive, and you will need plenty of them. Restaurants are a hike. I stayed here because it is near immigration, and I had business in Playa , I would never recommend this hotel to vacationers. There are also plenty of other hotels for the business traveler. This property just doesn't seem to care. February 20, 2015
Rated 3.0 out of 5.0 Falla en aire acondicionado Nos dieron una habitación, creo que era la 221 que no servía el aire acondicionado, no tenía teléfono y el extractor de aire de el baño tiraba agua. Después nos ofrecieron el cambio de habitación y todo estuvo bien, solo podrían arreglar esos detalles en esa habitación para evitar el cambio futuros otros huespedes February 19, 2015
Rated 4.0 out of 5.0 by Comfy Beds were comfortable and loved the variety of pillows (i.e. firm, soft). February 18, 2015
Rated 1.0 out of 5.0 by Fallas importantes en instalaciones Suelo alojarme con regularidad en este hotel en Playa del Carmen. Considero que ofrece un buen nivel de instalaciones con una buena ubicación y servicio. Sin embargo, este año subieron los precios y, francamente, ya no siento que la relación costo-beneficio sea tan buena. En esta ocasión, me alojaron primero en una habitación cuyo aparato de aire acondicionado no enfriaba. Al querer reportarlo, encontré que el aparato telefónico tampoco funcionaba. Me cambiaron a otra habitación donde el aire acondicionado enfriaba muy bien, pero hacía un ruido molesto. Adicionalmente, a esa segunda habitación casi no le llegaba el agua caliente en el baño. A medio día, el agua estaba tibia, y durante la noche, estaba completamente helada. February 17, 2015
Rated 5.0 out of 5.0 by Extremely comfortable bed, great location, and breakfast As a platinum member I was offered some candy upon arrival and was offered one of their two suites that was available. The room was fabulous. Internet was good most of the time (I think it is slower during evening time as it is in U.S.). The suite could use a computer desk between the fridge and TV/stereo consoles as their is no place in the suite to work at a desk with laptop computer. Beach club access off of 5th Avenue was appreciated. Breakfast was hot and varied throughout the week with prompt courteous service. Hotel staff was very helpful. I was impressed with this property. I highly recommend to someone who will be out enjoying the area like Chichen Itza, Xcaret, or other area parks since you won't be at an all-inclusive enough to benefit. Pool is nice. Fitness center is great. February 16, 2015
Rated 5.0 out of 5.0 by Nice and clean. All what you need if you spend all your time outside. February 12, 2015
Rated 4.0 out of 5.0 by Descanso completo Excelente lugar para descansar, la amplitud de las diferentes áreas del hotel me permitieron reflexionar sobre diferentes temas agradables de mi vida. Mi estancia en el hotel me ayudó a ser más feliz. February 10, 2015
Rated 4.0 out of 5.0 by nice staff/clean place/short walk to town/quiet and safe 2 night stopover ...10 min walk to town 10 min walk to supermarket ,plenty for breakfast mixed mexican/euro/very clean place and nice staff, could do with all day coffe station-may be one but missed it-. February 9, 2015
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