Rated 4.1 out of 5 by 17
Rated 5.0 out of 5.0 by Ricky42 The ideal place to Stay
Nice, quiet, clean, and the bed was great to relax
November 19, 2013
Rated 4.0 out of 5.0 excelente atención
No tenía grandes expectativas de este hotel,pues había leído comentários malos.Así es que me llevé una gran sorpresa.El cuarto estaba impecable, no tuvimos ningun problema. Todo el personal muy amable. Una sugerencia sería mejorar el desayuno.
November 11, 2013
Rated 3.0 out of 5.0 by terry51722 nice and clean
The inter net service in thew room was weak. and the breakfast was not up to the other hotels I stayed in.
October 19, 2013
Rated 4.0 out of 5.0 by mayaruinsonly The breakfast bar doesn't have bare essentials as needed
I've stayed at this hotel 4 times now and have never had any complaints. The hotel is clean, the staff is always courteous and helpful and the rooms are the same as all the other IHG hotels I've stayed at in the past which would easily amount to be more than one hundred, I'm sure.
The only area which needs to be addressed is the breakfast bar. For instance, they had bread and a toaster for making toast with but they didn't have any jam or jelly to put on it. How good is that? Also, I wanted to eat some cereal but they were out of milk!
September 24, 2013
Rated 5.0 out of 5.0 by LovinMexico Good stop over hotel
We stayed here as a stop over to our timeshare check in the following day. The service was friendly, the hotel was very clean, the room was suffice ( not as wonderful as HI Express in Canada and USA. We would recommend this hotel as a stop over or for business but, it is to far away from the holiday scene to be a vacation stop.
September 9, 2013
Rated 4.0 out of 5.0 by FridaysChild Friendly staff and comfortable hotel
This property is close to the beach - around a 15 minute walk - and is very comfortable and great value for money. The staff are fantastic, really friendly and welcoming. Rooms are basic but comfortable. Recommended.
August 26, 2013
Rated 4.0 out of 5.0 by hanny an excellent experience
We stayed at HI playa del Carmen for a couple of nights on July 2013. It was full summer season and the hotel was nearly at top capacity.
Having stayed at many IHG hotels I consider this one an excellent choice: it a a new building, rooms are very clean and spacious, it has comfortable beds and a good bathroom.
The public areas are generous, though at full occupation can be a bit crowded, particularly the breakfast area. None the less waiting time is minimum and the food was quality good.
It does have a small pool to refresh after a long vacation day.
Its location is strategic if you plan to visit archaeological sites like Tulum and Coba, attraction parks like Xcaret, Xplore and Xel-Ha or walk on Playa´s Fifth avenue. You will definitive need a car to move along the area.
July 31, 2013
Rated 1.0 out of 5.0 by Ramirez Pesimo servicio
No hay quien reciba al cliente en recepcion.
El personal de la recepcion jugando.
Pesima imagen del personal de recepcion (con pantalon de mezclilla).
No saben dar informes.
No hay internet en las habitaciones.
Los pasillos de las habitaciones obscuras (tal vez por ahorro de energia)
Camas mal tendidas.
El "Gerente" nunca se encuentra.
No hay quien de la cara al cliente.
Tardaron años en enviarme mi factura (No tenian para comprar un toner).
Pretextos para todo....es la segunda vez que me hospedo en este hotel y la ultima...No regresare jamas!!!
July 23, 2013