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Rated 4.0 out of 5 by 119 reviewers.
Rated 2.0 out of 5.0 by Not the best option in Playa del Carmen I just spent 6 days at this hotel, and I got the farther room, I had to wait too long to get clean towels, the business center didn't work, the water was pouring in the bathroom, not the best experience, I extended 02 nights and they didn't respect the rate I had, I got the walk in rate!!! the breakfast? well i prefer not not talk about it. January 22, 2015
Rated 3.0 out of 5.0 by vacaciones familiares 2015 En esta ocasion me desilusiono la cadena de hoteles, al llegar y salir del hotel nadie me ayudo con mi equipaje solo personal de recepcion y limpieza fueron amables y cortes el desayuno fue el mismo menu todos los dias sin sabor y sin variedad el agua de la alberca sucia y fria y no se les llama la atencion a huespedes que en el area de la alberca tienen vasos de vidrio y latas de cerveza cerca de mi habitacion mucho ruido el A/A tenia un mal funcionamiento que se reporto pero no hubo respuesta la taza del WC tenia fuga se reporto y se reparo para los miembros de IHG se supone tenemos periodicos disponibles para leer en recepcion pero nunca habia ya los demas huespedes que no son miembros de IHG ya se los habian llevado ahora si mal servicio January 21, 2015
Rated 4.0 out of 5.0 by Nice hotel Made my comments in the survey!!!! Duplicated efforts!!! January 21, 2015
Rated 3.0 out of 5.0 by very comfortable bed but loud hallways we were upgraded to a suit which was very nice. the bed was very comfy and liked the pillows too. However, the cleaning staff would start making lots of noise starting as early as 8am. We couldn't comfortably sleep after 8am in any morning. It is not a great location. Walking to 5th ave takes about 15-20min. If you do the walk during the day to go to the beach then you get tired and dont really want to walk the same way at night to go out to eat. The nearest restaurant was 10min away. Taxis are super expensive. Hotel should provide more shuttle service not just dropping of close to the beach but also picking up. January 16, 2015
Rated 4.0 out of 5.0 by Desayuno Hola, El servicio del hotel es bueno en general, solo quiero comentar que el horario del desayuno se me hace muy corto, mas que nada considerando a los que nos vamos de fiesta un dia anterior y considerando que se esta en la capital latinoamericana de la fiesta se deberia ampliar por lo menos hasta las doce. La variedad del menu es poca y los platos se acababan muy pronto por lo que habia que esperar a veces mas de 5 minutos por platos limpios. Gracias y esperemos vernos muy pronto January 14, 2015
Rated 1.0 out of 5.0 by Just comfortable beds If you want good beds and pillows stay here, nothing else January 10, 2015
Rated 1.0 out of 5.0 by Clean room, but completely disorganized. We stayed here for a couple nights before Christmas. Everything started off fine. The room was clean and the hotel looked nice enough. The next day we got up to go to the beach and asked for some beach towels. We were told that they were all in the wash and we'd have to wait 30 minutes. Later that day, we went back to our room to shower for dinner. Our room had been cleaned, but the bath towels hadn't been replaced. I went down to the front desk and asked for some. They said they'd be sent up in a minute. Thirty minutes later, no towels. Called the front desk again and told "they'll be right up." Thirty more minutes, no towels, so we called a third time. Fifteen minutes later they finally bring up two towels, but we are a party of three and no bath mat. Also, shampoos and soaps were not replaced. We decided to go without at this point. You'd think they'd offer some kind of apology after all this, but nothing. The breakfast was also chaos. They kept running out of coffee etc. Also, we didn't care for the timeshare style sales pitch from the concierge. Maybe at a less busy time of year hotel would be fine, but not a great experience for us. January 6, 2015
Rated 5.0 out of 5.0 by Vaidy Excellent staff across the board. Room was clean and spacious with good lighting. Good breakfast. January 5, 2015
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