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Rated 4.0 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Again and Again This is our pit stop that we have become to rely on. September 8, 2014
Rated 3.0 out of 5.0 by Service was terrible We arrived late and the staff who checked us in seemed to be wanting to go to bed as the check in process was horrible and we did not get the directions to our room that was in a second block. When we asked again, he just yelled at us. September 7, 2014
Rated 5.0 out of 5.0 by Unexpected pleasure I found this hotel to be very nicer than many Holiday Inn Expresses in the U.S. and very clean. The tile work is beautiful and the heated pool was very welcome after a long day of flying. It is a great option for anyone staying in the area for a couple of nights, or not wanting to stay in an all-inclusive hotel. It was easy to get to, and a very convenient option for my one night stay before continuing on to Xcaret. Though I did not use or see their shuttle to 5th Avenue or one of the two beach clubs they partner with, it is a very nice feature since the hotel is a few blocks from the beach and downtown. I drove a rental car to get to the hotel and felt very safe in the area and parking lot, even at 11:00 at night. Kudos to the hotel management. It is obviously a good choice for meetings in the area, but they did a great job of making us feel welcome as tourists. September 4, 2014
Rated 4.0 out of 5.0 by cuidado con el cloro en el desayunador Varios huéspedes tuvimos una mala experiencia en el comedor debido a que había cloro en el mostrador y nos echó a perder la ropa Avisamos en la recepción la cual nos ofrecióo pagar con puntos para una noche en la cadena HI pero eso no resuelve ni paga el costo de las prendas que se echaron a perder. Además de que el gerente nunca dio la cara ni ofreció una disculpa personalmente August 31, 2014
Rated 4.0 out of 5.0 by vacaciones en playa del carmen el hotel cumple con todas las comodidades que se esperan y esta muy bien ubicado cerca de parques y cosas interesantes August 29, 2014
Rated 3.0 out of 5.0 by Descanso El hotel es bueno, pero no entiendo por que en la mayoría de los hoteles las almohadas son tan blandas, deberían ser mas duras y le ganarías a los demás hoteles en confort al dormir. August 25, 2014
Rated 5.0 out of 5.0 by Holiday Stay I would have liked the pool to be a little bigger but all in all, a very nice and convenient property. August 21, 2014
Rated 5.0 out of 5.0 by modern and comfortable This hotel allowed us to make a good pause in our road trip in the yucatan peninsule. In line with best standards of holiday inn express. Special mention to the staff, nice and very efficient August 20, 2014
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