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Rated 4.0 out of 5 by 21 reviewers.
Rated 5.0 out of 5.0 by Good hotel for good value This is a great hotel with nice, clean rooms and a great breakfast. This hotel is not at the beach or near 5th Avenue, but the free (one-way) hotel shuttle brings guests to the beach every hour during the day. Walking to 5th Avenue and the beach is also possible. That only takes 15-20 minutes. The staff is very friendly. Parking is free, WiFi is free and in the business center one can use computers and printers. The swimming pool is decent. The hotel provides beach passes. January 8, 2014
Rated 4.0 out of 5.0 by Our stay at Holiday Inn Playa del Carmen Excellent facilities, very kind staff, highly recommended, great location near big stores and walk distance from 5a Avenida (about 1km) January 7, 2014
Rated 2.0 out of 5.0 by Noisy room The hotel location and the design and layout of the room is all fine, as is the service. We had a sleepless night from the noise of the air conditioning, no choice as the windows are sealed, and what sounded like elevator motors, even though we weren't near them, or maybe washing machines and dryers running all night. Got up early, sampled the nasty fake orange juice for breakfast, slimy yogurt and awful coffee. Left early for a decent breakfast somewhere else. January 5, 2014
Rated 4.0 out of 5.0 by Fine business hotel This is a typical Holiday Inn Express hotel, focused on business travelers, however you can see a lot of tourists too. BEWARE, it is not located on the tourist area of Playa del Carmen, it is about 20 min walk from there. The facilities are OK, staff is friendly, however they do not anything exceptional from their job. There are no restaurants nearby (walking), so if you need to grab something for dinner you have to order in (typically from Dominos Pizza). The most importante downside of this hotel is that they do not offer Wi-Fi Access in the rooms, only wired (they say they are about to offer Wi-Fi, but that has been on since Jan 2013). December 7, 2013
Rated 5.0 out of 5.0 by The ideal place to Stay Nice, quiet, clean, and the bed was great to relax November 19, 2013
Rated 4.0 out of 5.0 excelente atención No tenía grandes expectativas de este hotel,pues había leído comentários malos.Así es que me llevé una gran sorpresa.El cuarto estaba impecable, no tuvimos ningun problema. Todo el personal muy amable. Una sugerencia sería mejorar el desayuno. November 11, 2013
Rated 3.0 out of 5.0 by nice and clean The inter net service in thew room was weak. and the breakfast was not up to the other hotels I stayed in. October 19, 2013
Rated 4.0 out of 5.0 by The breakfast bar doesn't have bare essentials as needed I've stayed at this hotel 4 times now and have never had any complaints. The hotel is clean, the staff is always courteous and helpful and the rooms are the same as all the other IHG hotels I've stayed at in the past which would easily amount to be more than one hundred, I'm sure. The only area which needs to be addressed is the breakfast bar. For instance, they had bread and a toaster for making toast with but they didn't have any jam or jelly to put on it. How good is that? Also, I wanted to eat some cereal but they were out of milk! September 24, 2013
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