Rated 4.1 out of 5 by 47
Rated 5.0 out of 5.0 by Cleve1956 Great Front Desk Service
Once again, we had a great experience staying @ holidayinn express, the front desk could not have been nicer, we have always had excellant service in all depts of the hotel.
will stay again, exactly next week, and months after that
February 16, 2014
Rated 2.0 out of 5.0 by IndyFanMan Best Hotel for the Area but the Breakfast Blows
Of the hotels in the area this is by far the best to choose from but consider somewhere else for your breakfast. I was there on a Saturday evening and on Sunday morning they had no 2% milk, no boiled eggs, no bananas and 1 light yogurt....I decided to have an English Muffin but could have had a better chance of chewing on the table edge (I threw three "hockey puck" muffins away) so went for the wheat bread, after throwing 3 of them away (which tells me they don't change the bread daily) I gave up and asked for some fresh muffins or bread. I was given a cold muffin that had been in the freezer.
I stay at a lot of hotels and have to say that Holiday Inn Express breakfast is getting really OLD and BORING!!! It is time for a change.
The room was ok, nothing to jump up and down about. I used my debit card to hold the room which caused over a $400 hold on my card because the book-in took 3 tries and each one authorized my card. I contacted the hotel Monday and they did take care of it with my bank though.
February 12, 2014
Rated 5.0 out of 5.0 by bless1931 Nice Stay
Staff was very nice, clean hotel. Only hotel in Plymouth, IN that I would stay at.
January 19, 2014
Rated 5.0 out of 5.0 by tohru Great Experience
Wonderful stay and breakfast was good. Staff attentive.
January 8, 2014
Rated 2.0 out of 5.0 by GregQA2013 Disappointing
For the past 2 years with my new job I travel almost every week. I stay in hotels roughly 140 nights per year. I typically use Holiday Inn, Holiday Inn Express and another chain that I want name. I will have to say that this particular HIE was probably my worst experience yet. Areas that were below average include overall cleanliness, breakfast area and food was below average, I had to leave a note to have the linens changed, I was there a week and my bathroom floor was never swept. Attention to detail just did not seem to exist at this HIE. I did not feel "comfortable" at this location.
December 17, 2013
Rated 2.0 out of 5.0 by kjada30 Poor service
Upon check in the front desk attendant was nice, but had little knowledge of places to eat. This is disappointing to out of town guests.
The next morning at breakfast was chaos. I went down to breakfast at 8:00 (breakfast goes till 10:00) many items were low or out. Eggs were out, bread, milk, and bagels down to the last one or two. Being a home Notre Dame, breakfast was busy. Guests were waiting around for items to be filled. This should not happen. The breakfast attendant never spoke. There was no "good morning" "how are you". I was disappointed in the property's ability to keep up with the breakfast crowd at prime breakfast time and on a busy game day morning.
The young lady at the front desk on Saturday morning was very pleasant and friendly.
As a platinum member I have stayed a many IHG properties around the country. This stay did not meet my expectations.
November 27, 2013
Rated 3.0 out of 5.0 by Helene801 fine stay but billing problems
I found my stay to be adequate and pleasant. I stayed only one night and received a bill for the price quoted at time of reservation. Then on my credit card statement there was a charge for two nights and a charge for one night. We waited to see if it was corrected and unfortunately it was the one night charge that was removed leaving us over charged. Over many days of phone calls and messages it is now resolved. But I was told repeatedly that it had been taken care of and I should go through my bank's process for contesting the charge. When I finally reached a higher level of management and threatened to go even higher it was suddenly taken care of. This is not good customer service.
November 27, 2013
Rated 3.0 out of 5.0 by miatmom Not The Usual, but staff made up for this
We have stayed at this hotel for three years for athletic competitions in area. Despite being told there were fridge, microwave and phones in room, we found no functioning phone jacks (corroborated by maintenance), no fridge and no micro. We were able to use micro near vending machines Friday and Saturday until that disappeared Saturday night? Ice machine was not working on first floor (where we stayed) we went up to third floor to keep getting ice for our cooler---- since we had no fridge. We always stay three days and 2 nights and bring our own food as we leave hotel before 6 and return late in evening.
Despite the unusual lack of amenities, the staff was extremely helpful and responsive, trying to make up for room issues.
Brenda and Jackie on the front desk went out of their way to accommodate us as best they could and the manager also followed up and gave us very generous deduction on room rate.
Will we stay again? Yes, the location, amenities and staff have been very, very commendable in the past and we hope this year's stay was just a fluke. We appreciate the consideration and attention the staff gave to issues when approached. The cleanliness and comfort of room made up for lack of usual appliances/etc..
November 21, 2013