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Rated 4.4 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Muy buen hotel, habitaciones, etc .. y desayuno completo. Muy buen hotel, habitaciones, etc .. y desayuno completo. June 24, 2014
Rated 5.0 out of 5.0 by Solid, clean hotel with attentive management This hotel is very well located for the Plymouth / Culver area. It is clean and well maintained. The management personnel greet and are aware of each guest. Watch out to make sure the alarm clock is turned off from the prior guest's settings, or else you could be jolted awake at an inconvenient time and not get back to sleep. June 23, 2014
Rated 3.0 out of 5.0 by stay Hotel and staff were nice. Price was extremely high. June 22, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel! My family and I have stayed here twice and both experiences have been great. We loved the salt water pool, our room was quiet and very roomy. This hotel is managed very well and we are thankful for such a comfortable place to stay! June 19, 2014
Rated 3.0 out of 5.0 by Leisure stay We stayed in a "king suite." We were staying for a week due to selling one house and moving into another. The layout of the room doesn't make sense. There is only one tv so you have to sit on the bed to watch it. The couch is positioned so you can't relax as you would at home. Although the staff was polite, they failed to follow through with fixing a broken item in the room for several days. Not good! The room was clean but the bed seemed very hard, June 18, 2014
Rated 5.0 out of 5.0 by Very nice stay I found the location to be very clean and pleasant. The staff was exceptionally friendly and courteous. It is in my view an exceptional value for the price, I have unfortunately paid far more for far less. June 16, 2014
Rated 5.0 out of 5.0 by Finally a suite big enough for our family!!!! We were able to book the family suite last minute and were amazed at how large and comfortable it was. one bed was in a room by its self which was nice and we still had two more large beds and a pull out couch. The breakfast wasn't bad, there were hot items but they ran out quickly and none of the tables had more than four chairs so our children had to sit on the other side of the room. the pool is very dark even though it had many can lights they weren't bright at all. the work out room had 3 pieces of equipment which worked fine even though it was older. The front of the hotel was very nice but when i opened the curtains in our main room we had an ugly view of the unscaped lawn and a fire escape. The staff were amazing and very friendly. The elevator made an annoying loud beep when it first started to go down which scared our younger kids. June 10, 2014
Rated 5.0 out of 5.0 by Friendly and welcoming staff One of the best I have stayed in for a long time primarily due to the staff. The comfort and cleanliness were well above average but the friendliness of the staff would bring me back faster than any of the other accomodations. June 9, 2014
Rated 4.0 out of 5.0 by Service is going downhill I have stayed here periodically in the past and 13 times since January 2014. The room updates and beds are great. The staff and service is usually great. I am disappointed because on my last 3 night stay in April 2014 mistakes were made. I booked my stay 3 weeks in advance and was promised a 1st floor room. When I checked in I was placed on the 2nd floor (no ice or vending). No big deal, but I was disappointed. Also, I forgot a $65 bottle of over-the-counter pills. i know it's my fault for forgetting it in my room, but I was told it would be mailed the following Monday. That was April 7th and I still haven't received the bottle. I called to confirm last week and they said it was mailed, but I find that hard to believe. I wish there were other quality or mid-range hotels to choose from in the area. April 23, 2014
Rated 5.0 out of 5.0 by A quiet night We were very impressed with the attitude of the woman manager we spoke with. Two bus loads of high school boys (lacrosse team) came into the hotel and my husband and I thought they might get noisy that night. We mentioned this to the manager and she assured us that if there were any problems, they'd be taken care of ASAP. We talked with her the next morning and she said someone else had called to complain about some of the boys, but that the staff had taken care of it quickly . I have to agree because I never even heard the boys and I'm a light sleeper. We were so glad to get a good night's sleep as we had a lot of driving to do the next day. I know the motel/hotel choices in this town and the Holiday Inn is the best one. I told my local friends about it and would recommend it to anyone coming through town. April 22, 2014
Rated 5.0 out of 5.0 Great Service All staff are always very courteous and attentive; of special mention is Kim, who works the midday shift, who calls all rooms to ensure that services were provided and that nothing additional was needed. Aloha! April 1, 2014
Rated 5.0 out of 5.0 by love the new pillows This is the first time I have been back to this Holiday Inn Express in two year's, what a difference in the quality. Loved the new pillows and comfortable beds. Even though the pool and some of the building are under construction we enjoyed our stay. April 1, 2014
Rated 5.0 out of 5.0 by Friendly staff and great rooms Friendly front desk staff was knowledgeable on local restaurants. Guest room was clean and comfortable. Nice selection of breakfast choices and friendly staff there too. Conveniently located, close to the thruway and several places to eat. Front desk attendant, I think her name was Kim, was especially nice. March 31, 2014
Rated 5.0 out of 5.0 by Definitely will stay again!!!!!! The entire the staff made my family and I feel like VIP's. The hotel was very good, but the staff made it so much better. I'm bad at remembering names, but Jenna checked us in was a fountain of good information. Can't wait to stay here again. March 30, 2014
Rated 5.0 out of 5.0 by Wonderful staff and a great comfortable room I will always stay here if I'm in this area because the service, people, comfort and experience was all excellent. March 30, 2014
Rated 5.0 out of 5.0 by Great service, clean, comfortable room We enjoyed a restful night and good breakfast the next morning. The room was very clean and the bed comfortable. The staff was friendly and helpful both checking in and out. We will definitely stay here, if we are going to be in that area again. March 30, 2014
Rated 5.0 out of 5.0 by The staff were great and freindly The staff treat you like family and make you right at home. This was the sixth HIE Inn that I have stayed at in recent months. It is a good facility and very clean. The bathroom was the smallest of any I have stayed at--actually awkward to move about in. The furniture seemed older and not as nice as others. The breakfast, as usual, was very good. The help and service is excellent. March 29, 2014
Rated 5.0 out of 5.0 by Very helpful staff for a late night arrival Checked in very early in the morning. Front desk staff was very friendly and helpful and made check-in as smooth as possible. Room was very clean and quiet. Great value. Will definitely stay here again. March 27, 2014
Rated 5.0 out of 5.0 by Great place - location and staff Very friendly Hotel Staff, Was given a upgrade without asking. Hotel staff seemed very down to earth. March 27, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay I very much enjoy staying here - several dates over the past year. Very attentive staff is eager to meet your needs. rooms are quiet and comfortable. March 27, 2014
Rated 5.0 out of 5.0 by Great service Clean rooms, love the pillows and very nice staff. I enjoy staying at this holiday inn each week. March 26, 2014
Rated 5.0 out of 5.0 by Great service and helpful staff! The front desk was especially helpful with giving me restaurant suggestions as well as calling the room after we checked in to see if we needed anything else. Very professional! March 15, 2014
Rated 5.0 out of 5.0 by Convenient location and clean ..plus the staff is very friendly. Cannot go wrong. March 11, 2014
Rated 2.0 out of 5.0 by Internet Could not get internet, went down to the desk with the computer, they could get it there, could not get it from room 323. I must have internet! March 1, 2014
Rated 5.0 out of 5.0 by Great Front Desk Service Once again, we had a great experience staying @ holidayinn express, the front desk could not have been nicer, we have always had excellant service in all depts of the hotel. will stay again, exactly next week, and months after that February 16, 2014
Rated 2.0 out of 5.0 by Best Hotel for the Area but the Breakfast Blows Of the hotels in the area this is by far the best to choose from but consider somewhere else for your breakfast. I was there on a Saturday evening and on Sunday morning they had no 2% milk, no boiled eggs, no bananas and 1 light yogurt....I decided to have an English Muffin but could have had a better chance of chewing on the table edge (I threw three "hockey puck" muffins away) so went for the wheat bread, after throwing 3 of them away (which tells me they don't change the bread daily) I gave up and asked for some fresh muffins or bread. I was given a cold muffin that had been in the freezer. I stay at a lot of hotels and have to say that Holiday Inn Express breakfast is getting really OLD and BORING!!! It is time for a change. The room was ok, nothing to jump up and down about. I used my debit card to hold the room which caused over a $400 hold on my card because the book-in took 3 tries and each one authorized my card. I contacted the hotel Monday and they did take care of it with my bank though. February 12, 2014
Rated 5.0 out of 5.0 by Nice Stay Staff was very nice, clean hotel. Only hotel in Plymouth, IN that I would stay at. January 19, 2014
Rated 5.0 out of 5.0 by Great Experience Wonderful stay and breakfast was good. Staff attentive. January 8, 2014
Rated 2.0 out of 5.0 by Disappointing For the past 2 years with my new job I travel almost every week. I stay in hotels roughly 140 nights per year. I typically use Holiday Inn, Holiday Inn Express and another chain that I want name. I will have to say that this particular HIE was probably my worst experience yet. Areas that were below average include overall cleanliness, breakfast area and food was below average, I had to leave a note to have the linens changed, I was there a week and my bathroom floor was never swept. Attention to detail just did not seem to exist at this HIE. I did not feel "comfortable" at this location. December 17, 2013
Rated 2.0 out of 5.0 by Poor service Upon check in the front desk attendant was nice, but had little knowledge of places to eat. This is disappointing to out of town guests. The next morning at breakfast was chaos. I went down to breakfast at 8:00 (breakfast goes till 10:00) many items were low or out. Eggs were out, bread, milk, and bagels down to the last one or two. Being a home Notre Dame, breakfast was busy. Guests were waiting around for items to be filled. This should not happen. The breakfast attendant never spoke. There was no "good morning" "how are you". I was disappointed in the property's ability to keep up with the breakfast crowd at prime breakfast time and on a busy game day morning. The young lady at the front desk on Saturday morning was very pleasant and friendly. As a platinum member I have stayed a many IHG properties around the country. This stay did not meet my expectations. November 27, 2013
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