Rated 4.3 out of 5 by 110
Rated 5.0 out of 5.0 by J-Mac Friendly staff, great breakfast, comfortable beds
My family and I were going to the Notre Dame vs UNC game and stayed at the Holiday Inn Express in Plymouth. The staff was incredibly friendly and very helpful. We also enjoyed the breakfast and the beds were super comfortable.
October 15, 2014
Rated 1.0 out of 5.0 by Totally Dissatisfied NEVER AGAIN
We checked in at midnight. As part of the package that we signed up for at reservation, our credit card was charged for the full amount of our stay at check in. At 8:15 the following morning, we received a fraud alert call from our credit card company; the hotel had place two more small charges against our card while we slept. When asked if we had authorized these charges, we answered no, and our card was immediately blocked. The hotel staff explained that it is their practice to run small "authorizations" against credit cards (even though we had already paid in full in advance), just to "make sure there is money on the card." She believed that all hotels do this. I queried another hotel and found that, no, they do not. Holiday Inn's practice of running "authorizations" which my credit card company recognized as "charges" prompted a fraud alert which resulted in my card being blocked. We then tried to stay at another Holiday Inn Express on our way home and tried to pay with cash. That clerk would not accept cash, telling us that our cash may be counterfeit. WE WILL NEVER NEVER NEVER STAY AT A HOLIDAY INN AGAIN.
October 14, 2014
Rated 5.0 out of 5.0 by Scoutmaster23 All employees deserve a bonus.
I had not stayed in a Holiday Inn in twenty years. I had back to back, very poor experiences twenty years ago. So I decided to spend my money ,where it was appreciated. Because a meeting was hosted at the HI in Plymouth IN, I had a room booked there. WHAT A SHOCK. I was treated by EVERY staff member, as if I owned the hotel. Without exception everyone, asked if they could do ANYTHING to make my stay better.
October 12, 2014