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Rated 3.9 out of 5 by 22 reviewers.
Rated 4.0 out of 5.0 by Breakfast No one available to keep breakfast area clean. Waste basket overflowing, pancake maker dripping all over counter, no yogurt. Fresh fruit only one day. Newspapers only one day. Bacon floppy and undercooked. Sweet rolls and biscuits dried out and hard. Sorry, but usually things are in better shape, with a larger variety to choose from. February 9, 2014
Rated 5.0 out of 5.0 by Home Sweet Home We are regulars at this hotel and I must say that each and every time we visit, its just like being home sweet home. The renovations look great and the staff are always friendly with their down home southern hospitality. It's comfort from safety to its accommodations are second to none in my opinion. IHG is doing a great service to the eastern region of NC by having one of its chains located here. January 6, 2014
Rated 4.0 out of 5.0 by What's Going On? My normal excellent review of this hotel has been tarnished by several items that need to be taken into consideration by future guests. The front desk clerk was new and inexperienced, but this is not my problem. I just want a room at the right price. This had to be instructions to the clerk by me. Not good. The bathroom had no running water until about eleven pm when all of a sudden the whole room exploded with sounds of who knows what disturbing the quiet. I was trying to rest since I would be working overnight and needed the rest. The towel rack in the bathroom was about to fall off of the wall probably since it was so flimsy and installed improperly. This would have dumped three towels, three washcloths, and three hand towels into the toilet. The tub drain was not attached to anything, but just laying in the tub drain. This hotel needs to pay attention to details and maintenance before they become unacceptable. October 14, 2013
Rated 5.0 out of 5.0 by Great Accommodations and Staff All accommodations were excellent. I had occasion to interact with many staff members from the manager, desk clerk, and service staff and all were very friendly, polite and helpful. October 7, 2013
Rated 5.0 out of 5.0 by Good value The room was comfortable and clean. Breakfast exceeded our expectation. Staff was friendly and service was very good. We would return to and recommend this hotel. October 6, 2013
Rated 4.0 out of 5.0 by Good Location and great service Easy access from the Hwy. Great place to stay on the way to the Outer Banks. Room was comfortable. September 8, 2013
Rated 4.0 out of 5.0 by Room was okay. Stayed at another Holiday Inn in the Charlotte area at a cheaper rate and a much better room a few days later. August 21, 2013
Rated 2.0 out of 5.0 by Just Adequate As a frequent business traveler that is a Platinum member in both Holiday Inn and Marriott programs, I stay at a vast variety of hotel properties. I have come to expect a certain minimum level of quality and value. There is not a lot of choice in Plymouth, N.C. and this hotel has little competition. I had 2 different rooms over a 2 week period. My first room was a king size executive with jacuzzi tub in the bathroom. After filling the tub with water I discovered that the motor turned on, but the pump did not work. I reported this problem to the front desk and she responded with indifference with no apology for any inconvenience. This same bathroom had a leaking hot water faucet at the sink. My second week I checked into a different room and in this one the bathtub drain was not connected and I was unable to get it to screw into the drain. The cleaning staff must uses a lot of perfumed carpet cleaner as my room had a strong smell every day. The beds are way too soft which I suspect is due to old mattresses. The bathroom vanity had a hole near the faucet as it had been replaced with a different style. The hotel staff needs training in professionalism and attitude. The property is tired and in need of upgrades. This would have been okay for an overnight visit but was awful for 2 weeks. July 31, 2013
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