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Rated 4.7 out of 5 by 137 reviewers.
Rated 4.0 out of 5.0 by Poor Customer Service Approached Angie (front desk agent) at time of check in. Gave name and ID nothing was said about being an IHG member or status. She confirmed our reservation and we asked if a a room with a couch was available. she quickly responded NO and then handed our keys. The overall experience lacked the welcoming, friendly atmosphere we have come to expect from the IHG hotels.... We have stayed at this hotel many times and based on the overall staff experience we were surprised at the service we received by her at check in July 25, 2015
Rated 5.0 out of 5.0 by Nice staff and clean rooms The room was clean. Staff was very helpful. The paid attention to my travel preferences and booked my room accordingly. July 23, 2015
Rated 5.0 out of 5.0 by Comfortable, great complimentary breakfast The Holiday Inn Express rates were (surprisingly) competitive with other choices in Ponca City. The hotel had a pleasant, well-kept appearance. The room we got was a suite, and measured up to our expectations, in terms of cleanliness, space, and amenities. The complimentary breakfast was excellent. The staff worked VERY hard to "keep up" with the guests, in keeping the bar well stocked. There were plenty of tables, which were available even later when we brought in fast food. The indoor pool was nice. It was just a very positive experience. July 22, 2015
Rated 5.0 out of 5.0 by Pleasent Stay Stay here often, always a nice stay. best hotel in Ponca City... July 21, 2015
Rated 5.0 out of 5.0 by Business Trip I needed to be in town for an overnight stay and was pleased to be able to stay in a quality facility. I slept very well and was not disappointed in anything about the hotel. July 17, 2015
Rated 5.0 out of 5.0 by Great as always Clean and nice. Great staff. New hotel. Better internet than most HIEs. Free cookies. Its a good HIE, what else can I say. At this point I am just typing because I have to write 50 words before this review will let me move on. July 17, 2015
Rated 5.0 out of 5.0 by Clean Rooms and Friendly Staff This hotel is clean and quite. The staff was friendly and willing to help. June 29, 2015
Rated 5.0 out of 5.0 by Great guest experience Staff very friendly and hotel accommodations were great June 26, 2015
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