Rated 4.7 out of 5 by 137
Rated 4.0 out of 5.0 by Colorado B Poor Customer Service
Approached Angie (front desk agent) at time of check in. Gave name and ID nothing was said about being an IHG member or status. She confirmed our reservation and we asked if a a room with a couch was available. she quickly responded NO and then handed our keys.
The overall experience lacked the welcoming, friendly atmosphere we have come to expect from the IHG hotels.... We have stayed at this hotel many times and based on the overall staff experience we were surprised at the service we received by her at check in
July 25, 2015
Rated 5.0 out of 5.0 by Bird Lady 57 Nice staff and clean rooms
The room was clean. Staff was very helpful. The paid attention to my travel preferences and booked my room accordingly.
July 23, 2015
Rated 5.0 out of 5.0 by OtoesRule Comfortable, great complimentary breakfast
The Holiday Inn Express rates were (surprisingly) competitive with other choices in Ponca City. The hotel had a pleasant, well-kept appearance. The room we got was a suite, and measured up to our expectations, in terms of cleanliness, space, and amenities. The complimentary breakfast was excellent. The staff worked VERY hard to "keep up" with the guests, in keeping the bar well stocked. There were plenty of tables, which were available even later when we brought in fast food. The indoor pool was nice. It was just a very positive experience.
July 22, 2015
Rated 5.0 out of 5.0 by Mechanic1 Pleasent Stay
Stay here often, always a nice stay. best hotel in Ponca City...
July 21, 2015
Rated 5.0 out of 5.0 by beck922 Business Trip
I needed to be in town for an overnight stay and was pleased to be able to stay in a quality facility. I slept very well and was not disappointed in anything about the hotel.
July 17, 2015
Rated 5.0 out of 5.0 by I_dont_care Great as always
Clean and nice. Great staff. New hotel. Better internet than most HIEs. Free cookies. Its a good HIE, what else can I say. At this point I am just typing because I have to write 50 words before this review will let me move on.
July 17, 2015
Rated 5.0 out of 5.0 by WorkingGirlOK Clean Rooms and Friendly Staff
This hotel is clean and quite. The staff was friendly and willing to help.
June 29, 2015
Rated 5.0 out of 5.0 by MRTRAVEL123 Great guest experience
Staff very friendly and hotel accommodations were great
June 26, 2015