Rated 4.4 out of 5 by 43
Rated 5.0 out of 5.0 by wjm560 Comfortable, convenient, friendly.... BUT
If IHG does not soon begin offering smoking rooms, I'll be staying elsewhere.
November 18, 2013
Rated 3.0 out of 5.0 by WheelchairGuy1981 OK stay, but not the best
We stayed here for a night. It was a okay stay, but not the best we have ever had. My wife and I stayed here as it was a good stopping point for our trip back home. The hotel seems a bit dated when walking inside and the rooms showed it too. The furniture definitely was dated, but in average condition. I booked an ADA wheelchair accessible room and the bed was at a good height for me to get out of my wheelchair, the best I have had in quite some time. On the flip side, the bed was REALLY saggy in the middle. We felt like we kept rolling into each other all night long. The refrigerator in this room did not work very well, and it clicked all night long, making sleep dang near impossible. At first, I thought it was a neighboring room making the noise. The lady at the front desk was the same lady when we arrived and left from our trip. While she was nice, I did not get any recognition for being a Rewards Club member. We also found her outside smoking when we came and went to do some sightseeing and again while we were leaving. No one was at the front desk at all during checkout, which I thought would be a security risk, which I guess they just depend on the police station being right across the parking lot. We couldn't even express concern about the bed or refrigerator noise because of no staff at the front desk upon departure. Would I stay here again? Maybe...
November 14, 2013
Rated 4.0 out of 5.0 by rosebud26 convenient, fairly comfortable
I have had extended stays @ this hotel several times ~ the most recent just having been 10 nights. The hotel is convenient for me as I am visiting people in Granite City and of the available lodging I have found this Holiday Inn Express to be the most comfortable. However, this most recent stay proved to be the least favorable I've had there. Two days housekeeping just failed entirely for me. Returned late @ night to find nothing had been done. Got towels from the front desk and that was fine but really, I think daily housekeeping is included in the room rates! Families with loud, raucous children were a problem a couple of nights. Kids RUNNIG the halls @ all hours and no supervision made sleeping difficult. Soccer being played in the parking lot and vehicles being hit w/the balls also wasn't a positive experience. The front desk staff was accommodating and offered, even late @ night, to housekeep my room when the housekeeping had not. On the positive side, when they did clean my room it was very well done! When the disruptive people weren't staying on my floor the place was quiet and comfortable. Continental breakfasts were good and the breakfast lady was very pleasant and accommodating. Location is convenient to both sides of the river. Lots of truck traffic which is sometimes noisy. I just think the atmosphere and attention to the patron were not as top notch as they have been in past stays. Also, no offer was made to adjust my rate for days that housekeeping failed.
November 11, 2013