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Rated 3.8 out of 5 by 80 reviewers.
Rated 2.0 out of 5.0 by Poor Room Conditions We stayed at a Holiday Inn Express in Nashville prior which was WONDERFUL - but at Pontoon Beach - not so much. Curtains were hanging off the rod and could not be closed completely. Bathroom shower rod was reattached sloppily - the shower curtain sank to the middle, and would not (if if could!) reach both ends of the rod, making water on the floor. Shower curtain in poor shape. Carpeting looked filthy. Bed was OK, and the Breakfast good, though there were not many having breakfast (us and one other person) no biscuits for the gravy until we had already gotten our breakfast. Should not have been the case. Food was good, however. The carpet was shabby in the main area ESPECIALLY by the elevator. September 27, 2014
Rated 5.0 out of 5.0 by Great staff and service. Great staff and very attentive. Breakfast was wonderful. Best of any chain! Very much enjoyed our stay. September 24, 2014
Rated 3.0 out of 5.0 by not bad but could be better Hotel needs updating, rooms and bathrooms are run down. other options in near vicinity but stay here as loyal priority member for last 3 years during business. might be time to try the somewhere else. this is not a good representation of most holiday inns I stay at. September 24, 2014
Rated 1.0 out of 5.0 by Hotel has gone downhill Hotel isn't what it used to be. Lack of maintenance and attention to detail is the norm today. Room was missing a chair, drywall dust on carpet next to wall, trim missing, breakfast tasted really bad (I hate to waste food, but I threw it away), front desk staff was a little scary. This was the poorest Holiday Inn Express I've stayed at. September 6, 2014
Rated 1.0 out of 5.0 by Don't stay here This hotel is either undergoing a gradual update, or is in dire need of one. Clerk gave us the wrong room 2 queens instead of a king. After driving all day, we were too tired to make a change. The pool was very nice and clean. The rooms and hallways however, were not. August 30, 2014
Rated 5.0 out of 5.0 by Mr. Cummings Excellent rooms and close to the steel mills. There is a lack of close restaurants, you need to drive into Collinsville to get a decent meal. August 22, 2014
Rated 4.0 out of 5.0 by Okay stay if just looking for a clean room. Hotel was good to average . Location was away from about everything and price was on the higher side. No problems with our stay but not as updated as other HIE. August 11, 2014
Rated 2.0 out of 5.0 by Old, dirty, with mildew smells Was traveling from the west and wanted to avoid St. Louis, and thought this would be a great location to stay for the night. Was I ever wrong. I've stayed in cleaner lower cost hotel chains. Not what you would expect from Holiday Inn. There is a new hotel being built close by, hope it is a new Holiday Inn. August 11, 2014
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