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Rated 4.0 out of 5 by 68 reviewers.
Rated 1.0 out of 5.0 by Don't stay here! Checked in 9:30 at night and waited 10 minutes for somebody to come to the front desk to check me in. Got to the room and garbage cans had stuff in them from previous guest. Bathroom wasn't clean & no toilet paper in room. Went down to complain about it and again nobody at the front desk. Got sick of waiting and went back to dirty room. Stay at hotels about 100 nights per year and this place was one of the worst I have experienced. Don't stay here!!! July 19, 2014
Rated 4.0 out of 5.0 by Great stay other than bunk bed suite Clean hotel. Friendly and accommodating staff. Sorely disappointed in bunk bed in our suite. No blankets/comforters, old faded sheets with comic book characters (not something we promote in our home), and the bunk bed frame was really squeeky and loud. Other than this, the stay was comfortable. July 15, 2014
Rated 3.0 out of 5.0 by Wi-Fi service Weak, slow, unreliable WiFi. Could receive weak signal near room entrance but no signal at desk, bed, chair. Older property. July 11, 2014
Rated 5.0 out of 5.0 by beds you can tell that the mattress has been slept in a lot. July 9, 2014
Rated 3.0 out of 5.0 by Holiday Inn at Pontoon Beach I stay at this hotel 4-5 times per year because it is the best offering in that area. Last week when I stayed there, I was not very satisfied with my room. I don't think the carpeting had been vacuumed. The bottom of the tub was black and the toilet had rings, so neither had been cleaned thoroughly in a long time. The stopper in the bathroom sink did not work. When I went to the continental breakfast, there was no bacon, and only 3 pieces of fruit that were so old they should have been thrown out several days earlier. There was only one flavor of yogurt offered. Kind of sparse offerings for a Holiday Inn Express. This hotel should have better upkeep and higher standards. The front desk staff were incredibly nice and helpful. July 9, 2014
Rated 5.0 out of 5.0 by BEST IN CLASS Front Desk -- Excellent Staff and Service HOUSEKEEPING-- notice that I put that in all upper case letters!!! They are the unsung HEROS of the Hotel Industry in my opinon! The room was not just clean but it was sanitary everywhere and in every corner. Fresh Clean crisp smelling sheets and Pillow cases. Clean carpet (you could eat off the floor!) Not a spec of dust, plenty of amenities in tolieties and towls so fluffy that they soak up the water off you after a bath or shower with just a gentle patting! No chemical smells in towels alll fresh and nice! Every detail in this Hotel is coverd and tended to on a professional basis! This is not something that I feel comes from an ocasional or scheduled cleaning but rather comes from a dedicated and well trained staff that CARES about their jobs and appearances of the Hotel! WAY TO GO STAFF! YOU ALL RANG THE BELL ON YOUR WORK ETHICS! July 8, 2014
Rated 5.0 out of 5.0 by Comfortable and clean We were very happy with our stay at Pontoon Beach. We had the Kids Suite which was very clean and spacious. The kids loved the bunk beds int he separate room with their own TV. That was wonderful as we could all watch what we wanted. The hotel was clean, the staff was very courteous and the breakfast was great. Very relaxing fun time had by all at the hotel. July 7, 2014
Rated 4.0 out of 5.0 by Stayed for wedding. Worked out great for our large family. We were able to fit all six of us in a single room, which saved us the cost of a second room. July 3, 2014
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