Rated 3.8 out of 5 by 83
Rated 1.0 out of 5.0 by rickontheroad Avoid at all cost
Extremely poor house keeping and unsanitary conditions. Front desk asked me to complain to IHG in the hope that corrective action will be taken with housekeeping
October 12, 2014
Rated 5.0 out of 5.0 by mike1951insocal Great Place
This Holiday Inn provided a very nice clean room. Service was outstanding and the location was great for myself.
October 1, 2014
Rated 5.0 out of 5.0 clean and comfortable
the room and the bathroom was clean and comfortable
September 29, 2014
Rated 2.0 out of 5.0 by jshanesr Poor Room Conditions
We stayed at a Holiday Inn Express in Nashville prior which was WONDERFUL - but at Pontoon Beach - not so much. Curtains were hanging off the rod and could not be closed completely. Bathroom shower rod was reattached sloppily - the shower curtain sank to the middle, and would not (if if could!) reach both ends of the rod, making water on the floor. Shower curtain in poor shape. Carpeting looked filthy. Bed was OK, and the Breakfast good, though there were not many having breakfast (us and one other person) no biscuits for the gravy until we had already gotten our breakfast. Should not have been the case. Food was good, however. The carpet was shabby in the main area ESPECIALLY by the elevator.
September 27, 2014
Rated 5.0 out of 5.0 by Deb318 Great staff and service.
Great staff and very attentive. Breakfast was wonderful. Best of any chain! Very much enjoyed our stay.
September 24, 2014
Rated 3.0 out of 5.0 by Olson62 not bad but could be better
Hotel needs updating, rooms and bathrooms are run down. other options in near vicinity but stay here as loyal priority member for last 3 years during business. might be time to try the somewhere else. this is not a good representation of most holiday inns I stay at.
September 24, 2014
Rated 1.0 out of 5.0 by greg t. Hotel has gone downhill
Hotel isn't what it used to be. Lack of maintenance and attention to detail is the norm today. Room was missing a chair, drywall dust on carpet next to wall, trim missing, breakfast tasted really bad (I hate to waste food, but I threw it away), front desk staff was a little scary. This was the poorest Holiday Inn Express I've stayed at.
September 6, 2014
Rated 1.0 out of 5.0 by GrandCO Don't stay here
This hotel is either undergoing a gradual update, or is in dire need of one. Clerk gave us the wrong room 2 queens instead of a king. After driving all day, we were too tired to make a change. The pool was very nice and clean. The rooms and hallways however, were not.
August 30, 2014