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Rated 4.0 out of 5 by 67 reviewers.
Rated 4.0 out of 5.0 by Great stay other than bunk bed suite Clean hotel. Friendly and accommodating staff. Sorely disappointed in bunk bed in our suite. No blankets/comforters, old faded sheets with comic book characters (not something we promote in our home), and the bunk bed frame was really squeeky and loud. Other than this, the stay was comfortable. July 15, 2014
Rated 3.0 out of 5.0 by Wi-Fi service Weak, slow, unreliable WiFi. Could receive weak signal near room entrance but no signal at desk, bed, chair. Older property. July 11, 2014
Rated 5.0 out of 5.0 by beds you can tell that the mattress has been slept in a lot. July 9, 2014
Rated 3.0 out of 5.0 by Holiday Inn at Pontoon Beach I stay at this hotel 4-5 times per year because it is the best offering in that area. Last week when I stayed there, I was not very satisfied with my room. I don't think the carpeting had been vacuumed. The bottom of the tub was black and the toilet had rings, so neither had been cleaned thoroughly in a long time. The stopper in the bathroom sink did not work. When I went to the continental breakfast, there was no bacon, and only 3 pieces of fruit that were so old they should have been thrown out several days earlier. There was only one flavor of yogurt offered. Kind of sparse offerings for a Holiday Inn Express. This hotel should have better upkeep and higher standards. The front desk staff were incredibly nice and helpful. July 9, 2014
Rated 5.0 out of 5.0 by BEST IN CLASS Front Desk -- Excellent Staff and Service HOUSEKEEPING-- notice that I put that in all upper case letters!!! They are the unsung HEROS of the Hotel Industry in my opinon! The room was not just clean but it was sanitary everywhere and in every corner. Fresh Clean crisp smelling sheets and Pillow cases. Clean carpet (you could eat off the floor!) Not a spec of dust, plenty of amenities in tolieties and towls so fluffy that they soak up the water off you after a bath or shower with just a gentle patting! No chemical smells in towels alll fresh and nice! Every detail in this Hotel is coverd and tended to on a professional basis! This is not something that I feel comes from an ocasional or scheduled cleaning but rather comes from a dedicated and well trained staff that CARES about their jobs and appearances of the Hotel! WAY TO GO STAFF! YOU ALL RANG THE BELL ON YOUR WORK ETHICS! July 8, 2014
Rated 5.0 out of 5.0 by Comfortable and clean We were very happy with our stay at Pontoon Beach. We had the Kids Suite which was very clean and spacious. The kids loved the bunk beds int he separate room with their own TV. That was wonderful as we could all watch what we wanted. The hotel was clean, the staff was very courteous and the breakfast was great. Very relaxing fun time had by all at the hotel. July 7, 2014
Rated 4.0 out of 5.0 by Stayed for wedding. Worked out great for our large family. We were able to fit all six of us in a single room, which saved us the cost of a second room. July 3, 2014
Rated 1.0 out of 5.0 by would not stay here again by choice I've stayed here twice now for work and both times they have my ihg reward information wrong and ended up didn't give me the welcome bonus for my platinum membership for one of my trips. Both of my stays, the bath tub did not drain well. I've asked them to fix the clog and it wasn't fixed properly so the water still didn't drain. My most recent stay. The toilet was not cleaned and I found floss on the bathroom counter when I checked in. I found a silver fish near the bed. When I checked out in the morning, the person at the desk was outside on the phone and smoking. After I loaded up my vehicle, I turned around and saw the guy peeing in the planter in front of the hotel at 8am in the morning!!!! Couldn't he use the restroom inside the lobby? Come on! There were families and kids walking out to their cars... I don't want to see someone taking a leak in the parking lot in broad daylight....... I would not stay here again if I have a choice. I usually don't write reviews and was just going to forget about the whole welcome points, clogged drains, and even the silverfish. But someone peeing in the bushes... that's just too much... July 3, 2014
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