Rated 3.5 out of 5 by 116
Rated 2.0 out of 5.0 by Anthony_SRF Not a great stay by any standard.
Stayed at this particular Holiday Inn Express on a last minute reservation due to some unforeseen travel changes. I always stay at IHG Brand Inn and this one was by far the worst that I've ever stayed at. The Hotel was undergoing major renovations which though difficult to maneuver through was not the biggest difficulty. Had a very late check-in, 1am and the counter rep was nice, but the hotel was just absolutely filthy. Construction dust was everywhere. My room had no hangers, no trash cans, no soiled garment plastic bag, no toilet tissue holder (the roll just sat on the sink), no Kleenex. The 4 person room (which I had in my group) had 2 towels.The restroom sink had construction dust all over it (though it appeared the counter top was wiped). The restroom exhaust fan was crazy loud, though it "looked" new? This room had been part of the updating and remodel, but it appears they opened it too early just to have rooms available. The hallway on the 3rd floor where my room was located was astoundingly filthy with room numbers written in marker on the unfinished wall. You dare not even think about walking barefoot or in socks on the old carpet, as construction debris was everywhere. The breakfast area as you might expect was visually cluttered with boxes of construction materials and the normally respectable breakfast was blah. Wont ever stop there again even when it is completed. Seeing so much dust makes one wonder what the bed linens that we slept in must be like? yuck!
May 11, 2015
Rated 1.0 out of 5.0 by saltywalty Remodel
Hotel was a wreck. Hotel stayed open during a remodel. Workers tracking up the whole hotel including breakfast area, front desk, elevator, etc. The whole hotel was a mess. This hotel should have been shut down during this remodel. It seems as thought the company/franchisee was too worried about loosing out on SOME type of income when in fact lost income would have been better for the company/location. Moreover, we did not know this was under construction at the time of the booking. Next time, I will turn around to stay at another facility.
May 6, 2015
Rated 2.0 out of 5.0 by karguy I cannot recommend this Hotel
I have stayed here 4 times since the beginning of the year and the hotel has been under a complete renovation the entire time. The place is full of boxes and pallets and even construction equipment. I keep thinking that they will be finished next time and since I am loyal to Holiday Inn Express, I keep trying. Additionally, they changed the Internet password at 7:30 pm and got me locked out of my company VPN. I very much recommend all the other IHG properties that I stay.
April 27, 2015