Rated 3.8 out of 5 by 417
Rated 2.0 out of 5.0 by John 15 Disappointed
Having stayed at Poole hotel 4 or 5 times and numerous Holiday Inn Expresses, Holiday Inn, Crowne Plaza and Intercontinental Hotel all of which we never had to complain. Such a shame as on previous visits there was nothing to complain about.
Room service (making beds etc) very poor indeed. Food was OKish but my soup was like water with a few slices of leek put in. However chef very ameniable.
August 2, 2015
Rated 1.0 out of 5.0 by ExtremelyVery Disgruntled Bad service
As detailed earlier within this feedback, the room offered upon arrival was not that ordered, the room key cards did not function on two occasions and the evening meal was obviously a microwave affair.
The water pressure in the bathroom is abismal, to call it a shower is overstating it somewhat.
The room lighting is poor.....etc..
In other words, to call this an international hotel is not correct; I most certainly would not recommend the Holiday Inn Express, Poole until a most thorough audit function is conducted (by an independant auditor) and the hotel is found to be fit-for-purpose.
August 1, 2015
Rated 1.0 out of 5.0 by Noj22 Good location, uncomfortable bed, dodgy cleaning
Stayed 3 days, check in staff were great, room cleanliness wasn't up to standard particularly bathroom.
bed was uncomfortable, noisy neighbours allowed children to use the corridors as a playground. hot breakfast comprised sausage, beans and scrambled egg. 1 milk dispenser was broken on first day, both milk dispensers were broken on second day. layers of dust visible on top of drink dispensers in breakfast areas.
This was our first visit to a HI Express and probably the last, definitely not value for money; have stayed in plenty of Holiday Inn and other hotels.
July 31, 2015