Rated 3.7 out of 5 by 198
Rated 5.0 out of 5.0 by Jenny41 Always here always helpful
When my A/C stopped operating and it became obvious to the staff that it was not a problem they could solve I was immediately moved to a room on a lower floor where the system was OK.
July 10, 2014
Rated 1.0 out of 5.0 by JEA. customer experience
It was noted that many customers were from the continent, Germany especially. I think, like me, they are used to a better standard from your hotels.
July 8, 2014
Rated 2.0 out of 5.0 by Akc23 Over priced and underperforming hotel
Staff wearing dirty aprons with poor training on table service
Bar not fully stocked but did have my 3rd request
Pizza served was cold in the middle
Bar area was freezing air con setting way too low
Remote control for TV in room not working, door cards cut wrong way around
I stay at a lot of these hotels and this one did not offer value for money.
The overall facility has a clean and modern feel but the place lacks the attention to detail and finishing touches that i have come to expect as standard from IHG hotels
July 3, 2014
Rated 3.0 out of 5.0 by bob the slob breakfast saga
due to the hotel being full for the night, the breakfast service was non existent. Had to ask for just about everything as nothing was left on the buffet bar, and only 2 staff working that morning, and one of those had to clear the tables to make room for new breakfast guests.
July 2, 2014
Rated 1.0 out of 5.0 by Lord G Tune Poor Poole
The Hotel has no staff to serve at the bar so if you are checking in while the people are serving at the bar you have to wait.
The food is a frozen meal micro waved and is tasteless. Breafast was rubbish too
June 30, 2014
Rated 5.0 out of 5.0 by Gx16 comfortable rooms
We stayed here for a weekend and the rooms were very comfortable and the bathrooms very clean,tea making facilities provided and a selection of pillows in various hardness were supplied.
Breakfast was included included and you could have as much as you wanted
This is the second time staying here and would stay again,very convenient to the town and Poole harbour
June 29, 2014
Rated 4.0 out of 5.0 by 1976 FOOD
THE STAFF WERE REALLY FRIENDLY AND HELPFUL. THE ROOMS WERE CLEAN BUT, THE FOOD CHOICE WAS POOR AND THE BOWLS USED AT BREAKFAST TIME APPEARED DIRTY. THE FOOD AND MENU AND THE CLEANLINESS OF THE CUTLERY AND DISHES NEED TO BE REALLY IMPROVED.
June 27, 2014
Rated 4.0 out of 5.0 by captain 303 Nice location pleasant local walks
Our visit to Holiday Inn Express Poole was very enjoyable; the staffs from the original booking trough to our arrival and the departure were more than helpful. It is most likely that we will be staying again in this hotel.
June 27, 2014