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Rated 3.7 out of 5 by 201 reviewers.
Rated 5.0 out of 5.0 by Nothing to complain about! On the basis of our experience, I have to wonder whether some previous reviewers stayed at the same hotel. Bearing in mind that HIE is IHG's budget offering, we were happy with our stay at Poole HIE and it compared well with our experience of York HIE. We found the staff, without exception, to be very friendly and helpful and breakfast around 8:45'ish was was not in the least chaotic and everything was available. The youngsters on duty on the Saturday morning could have been a bit more attentive to clearing tables, but it was not really a problem. All in all, we had an enjoyable stay thank you. July 19, 2014
Rated 5.0 out of 5.0 by good location This hotel is in a conveniently good spot for the theatre, poole park and bus station Only a short walk to the quay through the narrow streets. We had excellent service from the front desk staff July 14, 2014
Rated 3.0 out of 5.0 by poor room andno atmosphere compared to other express hotels not the same standard. July 12, 2014
Rated 5.0 out of 5.0 by Always here always helpful When my A/C stopped operating and it became obvious to the staff that it was not a problem they could solve I was immediately moved to a room on a lower floor where the system was OK. July 10, 2014
Rated 1.0 out of 5.0 by customer experience It was noted that many customers were from the continent, Germany especially. I think, like me, they are used to a better standard from your hotels. July 8, 2014
Rated 2.0 out of 5.0 by Over priced and underperforming hotel Staff wearing dirty aprons with poor training on table service Bar not fully stocked but did have my 3rd request Pizza served was cold in the middle Bar area was freezing air con setting way too low Remote control for TV in room not working, door cards cut wrong way around I stay at a lot of these hotels and this one did not offer value for money. The overall facility has a clean and modern feel but the place lacks the attention to detail and finishing touches that i have come to expect as standard from IHG hotels July 3, 2014
Rated 3.0 out of 5.0 by breakfast saga due to the hotel being full for the night, the breakfast service was non existent. Had to ask for just about everything as nothing was left on the buffet bar, and only 2 staff working that morning, and one of those had to clear the tables to make room for new breakfast guests. July 2, 2014
Rated 1.0 out of 5.0 by Poor Poole The Hotel has no staff to serve at the bar so if you are checking in while the people are serving at the bar you have to wait. The food is a frozen meal micro waved and is tasteless. Breafast was rubbish too June 30, 2014
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