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Rated 3.7 out of 5 by 277 reviewers.
Rated 3.0 out of 5.0 by Good stay BUT ......... This was not our first stay at this hotel BUT it is the first time we were fleeced out of £5 per night car parking charge. We have stayed at numerous Holiday Inns & Holiday Inn Expresses throughout the UK, this is the first occasion that we have had to pay for parking. I did query it on check out and was told the Council insists on guests paying for parking, I then asked when this was introduced and was told that the signs & ticket machine were put up by the council in May '14 (strange that - as we first visited this hotel September '13 and the signs/ticket machines were already there and guests staying in the Hotel didn't pay providing a hotel slip was displayed, we stayed again December '13 & May '14 again without being charged). If its council controlled why is the signage & ticket machines belong to a private parking company who also patrol the park? On check out we did not receive our normal statement and when £10 for parking was handed over it went straight into a drawer without entering it on a till/computer and no parking receipt being offered. It is noted that several other guests have raised this complaint, but NO explanation for this charge has been made via this comment page. Doubtful we will stay at this HIE again because of this parking charge !! December 24, 2014
Rated 4.0 out of 5.0 by Great Location Really enjoyed our 1 night stay. Staff very friendly and helpful. Bathroom ok but towels were small and worn (believe they are being replaced soon). Mood lighting difficult to obtain in room ... either too bright OR too dark! TV a bit old fashioned and no red button which was a bit disappointing. The room was quite small. We had recently stayed in a different hotel in Bournemouth and did like the fact that there we had a free safe in the room. Think this would be a good touch. Breakfast better than expected but scrambled eggs very over cooked. We would stay here again mainly because of location. December 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Enjoyed my stay here. Bed was comfortable, shower was hot. It is within convenience walk distance to town centre and bus station. December 23, 2014
Rated 5.0 out of 5.0 by Excellent base for town visit. Have stayed at this hotel many times and have never experienced a problem. Not necessarily the lowest priced accommodation in town, but very central and always easy to park etc. Recommended. December 18, 2014
Rated 5.0 out of 5.0 by HI Express Poole Very good hotel and I had a very enjoyable stay. The staff were excellent, especially Jamie on reception. December 17, 2014
Rated 4.0 out of 5.0 by great relaxing stay Good location, nice size room, very clean, very comfortable bed, nice shower room. Would stay again. Friendly and helpful staff, Not a particularly good breakfast though, had rolls,pastries,fruit and yoghurts with a range of cereals but the cooked only consisted of sausages, beans and scrambled egg, where was the bacon? December 16, 2014
Rated 5.0 out of 5.0 Good Value I had not used this hotel before but was impressed by the cleanliness and comfort of the bedrooms. For what I paid I would consider this to represent good value, The staff gave of their best. My only criticism was the lack of shampoo and a bar of soap in the bathroom. A small touch which would have made the stay prefect. December 15, 2014
Rated 5.0 out of 5.0 by NEW carpet and sofa ... Our room has new carpet and new sofa this year, so we are very please. There is a free flow of coffee and tea that we can take, in the lobby area throughout the day....feel very homely December 14, 2014
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