Rated 3.6 out of 5 by 235
Rated 2.0 out of 5.0 by Rokerman73 Spolit by the breakfast
Accomodation satisfactory, quiet room so sleepimg no problem.
However, something realy needs to be done about the breakfast service. The choice on offer was dismal compared with similar accomodation, In a UK hotel I would always expect to offered bacon and an option re: eggs. All in all, the whole experience needs a drastic rethink. Check out the competition. I did give my views to reception and was offered the excuse- the breakfast is complimentary. Not so, it is part of the overall package on offer.
September 25, 2014
Rated 3.0 out of 5.0 by jerry27227 Noisy
Had a really bad nights sleep. The train line is adjacent to the hotel. The doors make a loud noise when closing so when the occupant of the room next to us left a 5am we had an early morning wake-up call. There were no toiletries in the room apart from hand wash. We were charged £5 to park the car in their own carpark.
September 21, 2014
Rated 3.0 out of 5.0 by Strawb Excellent service from staff team
Staff at this hotel went out of their way to help us when we had several issues with the rooms we had been allocated.
The breakfast was good with enough choice of hot and cold items and drinks to start the day.
Good position to walk into Poole and to drive out to other areas.Next to bus station so convenient for travelling around using public transport.
The main road is very noisy the hotel really could do with extra glazing on this side.
The refurbished rooms on the third floor are nice and quiet!
Its a pity the hotel do not provide complimentary parking.
Again the main strength of this hotel is the efficient and friendly staff team.
September 19, 2014
Rated 4.0 out of 5.0 by lazyman27 Check plumbing
The room we stayed in (119) had very very poor water pressure - not enough to rinse my partner's hair. also the room was freezing cold!
September 18, 2014
Rated 5.0 out of 5.0 by Patch1 Friendly staff
Clean,comfortable,lovely staff who are very helpfull and approachable,even the cleaner who offered her help when I had trouble opening the door. It,s walkable distance to quay and shopping centre,with on site parking at hotel we did,nt need to use the car, would recommend and defiantly stay again .
September 17, 2014
Rated 4.0 out of 5.0 by Val 33 Good overnight service
the hotel was close to all my conference venues in Poole, many of the other conference delegates also stayed there. The rooms were clean, beds comfortable, plenty of parking and staff were friendly and efficient. We also ate in the hotel in the evening the food was fine and breakfast the following morning was also plenteous and varied. Overall very good value.
September 16, 2014
Rated 4.0 out of 5.0 by Stewy18 Don't do the on line questionnaire
The stay at the hotel was absolutely fine apart from the strange lack of bacon as part of an English breakfast - but don't do the on-line survey. It's far too long and detailed and asks you about things you will never remember...
September 16, 2014
Rated 4.0 out of 5.0 by S_T_B Good location, great service
Everything was well above my expectations ( as subjective as they always are ). Would rate higher but the TV was small and most channels did not get signal ( although we did not have time to watch much anyway )
Suggest you check this with the staff, we did not bother.
September 11, 2014