Rated 3.7 out of 5 by 204
Rated 4.0 out of 5.0 by molly666 bedding
bedding needs looking into all clean on outside but stained duvets under
July 25, 2014
Rated 5.0 out of 5.0 by Roxie1145 Comfortable and great dinner
Booked in for a 5 night business stay, ate in after travelling and had the curry which was really good for a hotel. Bed was comfortable (I spent a lot of time in the evenings sleeping), with choice of pillows. Air conditioning works and the wifi is accessible anywhere in the building. Only issues I had was a long wait trying to get staff attention when booking in - there is no bell or anything to ring. Also the plug hole in the shower seemed to be blocked as the water didn't drain away fast enough. And lastly, although the breakfast is average for the chain of hotels, they don't seem to serve bacon and I am a massive bacon fan!
July 22, 2014
Rated 2.0 out of 5.0 by pooleofmisery Poor value and poor customer care
I stayed at the Poole Holiday Inn Express and found the staff unwelcoming on arrival - they seemed more keen on ensuring I paid for extras such as parking than ensuring I had what I needed and was happy.
The room was noisy - the sounds of other guests getting up or going to bed were very loud and breakfast is awful.
July 20, 2014
Rated 5.0 out of 5.0 by Ockbrooksider Nothing to complain about!
On the basis of our experience, I have to wonder whether some previous reviewers stayed at the same hotel. Bearing in mind that HIE is IHG's budget offering, we were happy with our stay at Poole HIE and it compared well with our experience of York HIE. We found the staff, without exception, to be very friendly and helpful and breakfast around 8:45'ish was was not in the least chaotic and everything was available. The youngsters on duty on the Saturday morning could have been a bit more attentive to clearing tables, but it was not really a problem. All in all, we had an enjoyable stay thank you.
July 19, 2014
Rated 5.0 out of 5.0 by dave 56 good location
This hotel is in a conveniently good spot for the theatre, poole park and bus station
Only a short walk to the quay through the narrow streets.
We had excellent service from the front desk staff
July 14, 2014
Rated 3.0 out of 5.0 by brad1 poor room andno atmosphere
compared to other express hotels not the same standard.
July 12, 2014
Rated 5.0 out of 5.0 by Jenny41 Always here always helpful
When my A/C stopped operating and it became obvious to the staff that it was not a problem they could solve I was immediately moved to a room on a lower floor where the system was OK.
July 10, 2014
Rated 1.0 out of 5.0 by JEA. customer experience
It was noted that many customers were from the continent, Germany especially. I think, like me, they are used to a better standard from your hotels.
July 8, 2014