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Rated 3.8 out of 5 by 411 reviewers.
Rated 5.0 out of 5.0 by All round winner Absolutely nothing to moan about. Hotel grounds, reception and room perfectly clean. Bonus with free car park. Room was not stuffy or noisy air con. A very pleasant stay. I would have loved it more if it was situated nearer to the Quay but you can't have everything. July 22, 2015
Rated 2.0 out of 5.0 by Averrage but a bit disappointing Generally, a disappointing stay. All staff we encountered or dealt with were consistently unfriendly. Don't think I saw one smiling staff member. Whether it be check in staff or staff at the breakfast...didnt really feel welcomed. When we checked in the evening, I asked the person checking me in whether to see if he logged my Rewards club card number so I could ensure I collected my points - he told be to speak to the team in the morning. When I told him that I have 2 separate 1 day reservations - rather than try to understand what I was saying - told me the team in the morning. Basically anything I asked for or about - I was referred to the morning team. Other than check me in, he could not be of any help. But the impression I got was that he didn't really want to help. Probably my most disappointing stay in an IHG hotel to date. July 21, 2015
Rated 2.0 out of 5.0 by Holiday Inn Poole Disappointing in many respects, but not a total disaster due to the friendly and positive front desk staff. An unacceptably high number of reward points were required to book a room at this site e.g. we could have stayed at the Crowne Plaza, Heathrow for 5000 fewer points. July 20, 2015
Rated 3.0 out of 5.0 by OK but? A good location, disappointed that this hotel group have taken out all the baths. Worse still they do not supply soap and for some one with arthritis like me it is impossible to use their dispensers. Also no face cloth is supplied so my husband could not put soap on a cloth for me. The room temperature is far to high for a comfortable nights sleep. Staff were very good. July 20, 2015
Rated 4.0 out of 5.0 by Quiet and relaxing A good standard Holiday Inn Express hotel in an excellent location with good parking and access. Matt on reception is a font of knowledge about Poole, its destinations and the local restaurants including what could be the best Fish July 19, 2015
Rated 4.0 out of 5.0 by Good location from which to explore Dorset We booked a night in here after an event in Bournemouth. It's only a short drive away and it's good location from which to explore Poole & Dorset and it's one of the more modern Holiday Inn Express Hotels in which I've stayed. Staff are young, polite, friendly & professional. We were a party of three and the staff kindly made up The Sofa bed in our well-appointed family room. Sunday breakfast at 9:30am was however unfeasibly busy with food, drink, clean tables & available crockery ALL in scarce supply. This led to a few adverse comments from some guests but I must say the staff were excellent, polite & professional. Fast Wifi is free throughout this whole hotel & parking is free to guests. Tip: Head to breakfast early for a generally quieter experience and before everything runs out. July 16, 2015
Rated 5.0 out of 5.0 by A good place to stay Modern and clean hotel. Plenty of parking, although we had to pay. We find all Holiday Inns are to a standard, one knows what to expect and we are not disappointed, UK and abroad. The choice on the evening meal is limited, but fine for a short break. July 13, 2015
Rated 5.0 out of 5.0 by Great hotel. Great stay. The staff were extremely friendly and always happy to help with any enquiries. July 11, 2015
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