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Rated 4.0 out of 5 by 44 reviewers.
Rated 5.0 out of 5.0 by Comfortable Bed and Great Service Entire Staff that we interacted with was kind, friendly, helpful and eager to be of assistance. All Holiday Inn personnel that we have encountered, both at Baton Rouge-Port Arthur and elsewhere, were excellent and very cordial. Beds are the most comfortable of all that we have experienced. July 16, 2014
Rated 5.0 out of 5.0 by Business Travel Day 2 of a three day drive from AZ to FL, as with day 1 selected a Holiday Inn Express and we were very pleased to see that this hotel was a carbon copy of the hotel we stayed in on day 1 in TX, right down to the room furniture, location of breakfast area and very friendly staff. As with the day 1 location, the room was perfect, quiet and enabled us to rest peacefully after a 13+ hour drive. July 7, 2014
Rated 5.0 out of 5.0 by Home Away from Home I go to Baton Rouge about once a month. This hotel has become my home away from home. The staff are always very nice. clean well keep rooms and common areas. Good location even though across the bridge from Baton Rouge it is not a crowded as Baton Rouge hotels. Any minor issues that have come up over my many stays are addressed in a very prompt manner. June 9, 2014
Rated 3.0 out of 5.0 by Hotel is Great..Customer Service Poor The hotel was clean, updated, and conveniently located. However, I had an issue in our room we attended an event at the LSU stadium we checked in unloaded the vehicle and immediately left for the event. We didnt have time to scope over the room, It wasn’t until we returned about 1:30am that we noticed a used bar of soap still in the shower left from a previous guest, I approached the front desk clerk about this and showed him a picture. The response I received was “ I will get with the head housekeeper and address this” and then the response was “ What would you like for me to do”. Well I responded if you were in my place how would you like this handled, He said I will get with the Housekeeper. I told him ok, I will go clean the shower myself. So I went to the store and purchased the cleaning supplies to clean the shower. All I simply wanted was the shower cleaned and the intent was not to get anyone in trouble. I understand that there are multiple task related with the housekeeping duties in the rooms and things get overlooked but I felt the customer service of the hotel was really lacking . May 30, 2014
Rated 3.0 out of 5.0 by Pool full of algae Stay here each year...food awesome... This time closet mirror broken and opened into my room continually. I only stay for the pool...pool full of algae...indoors and stunk baddddd. Nice workout room. May 21, 2014
Rated 5.0 out of 5.0 by I will keep returning I have stayed at a lot of hotels and a lot of Holiday Inns. But this one has any of them beat. The breakfast is something I look forward to because of the time its set out and the quality of the food. Kelsey that works at the front desk is a sweetheart This hotel is ranks above the others. Hats off to the staff. But there is one thing, is there any way to get vending machines on the second and third floors and maybe an extra washer and dryer May 18, 2014
Rated 4.0 out of 5.0 by Good Hotel The only issue I had was that I was given a smoking room when I reserved a non smoking room. Other than that, everything was great and the staff was very attentive to my needs. May 14, 2014
Rated 2.0 out of 5.0 by CLM60 Worse beds ever!!! Mushy, soft and squeeky mattresses. We watched the breakfast host put a yogurt left behind by a guest back in the fridge. Yuck!!!! May 10, 2014
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