Rated 5.0 out of 5.0 by Bobbess Great place to stay
Over the many years of my travels, value for the dollar this Holiday Inn Express has to rates as one of the best that I have ever stayed at outside of some Five Star Hotel ( that has been very few)
We booked this while traveling to Texas last week and it turned out to be a GEM among a lot of rocks that we have found that way. The room and bed was excellent and the breakfast was outstanding. If you are traveling in the Baton Rouge area and need a place to stay at this is the one I would recommend.
May 17, 2013
Rated 4.0 out of 5.0 by bama0313 Baseball Tournament
When I checked in, I was pleased to be recognized as a platinum elite member, given a few treats and was told I had already been upgraded to a suite without having to ask for a upgrade. Guess I got lucky with the person checking me in, some of the other people in our group were unfortunate to get a rude, unfriendly staff person. This is the only reason I didn't give this location a excellent rating.
April 12, 2013
Rated 2.0 out of 5.0 by Getinby Worst Experience Ever
The front desk staff were totally rude and unaccommodating to my request, In fact they didn't even acknowledge them. I am a Priory Club member and trying to get them to make sure my points were accredited took 30 minutes. And to no surprise, I didn't get my points anyway. I used to be a Diamond member, but this is the 3rd time I have been denied my points,. So I stay mostly with another chain who does give me my points and doesn't jack the room prices up when we walk into the door.
March 19, 2013
Rated 2.0 out of 5.0 by ldandy Front Desk Staff
I stay at Holiday Inn Express properties all over the country, and I can honestly say that I have never encountered a front desk staff that was so unfriendly, or so un-professional. On at least 2 occasions when trying to speak with a member of the front desk staff, I could not get them to even acknowledge that I was there, and on the other occassion they would not look at me, it was like they were talking to the desk and not to a person. I was very dissapointed in this property.
March 5, 2013
Rated 2.0 out of 5.0 by Okiecgc Was not very impressed
Guest service was not real friendly room was not very clean. Stains on the wall and ceiling.
February 6, 2013
Rated 4.0 out of 5.0 by powkr Nice Stay
Enjoyed our stay. Will stay again. Nice, clean room.
January 13, 2013
Rated 5.0 out of 5.0 by WeEnjoyed Excellent Place to Stay
This is an excellent place to stay. Staff is great
January 7, 2013
Rated 2.0 out of 5.0 by mmac4 Booked room not available without explanation
We are Priority Club members and try to stay at Holiday Inn Express when we travel because we have always had good experiences. However, our experience with this hotel did not meet our expectations. Two weeks before our stay, we booked a "2 Queen Suite Feature Nonsmoking" room. I still have the email confirmation with confirmation number and that room type listed. We are 2 adults and 4 young children so need this type of room so that there is room for everyone to sleep. Our children are too young to have a separate room. When we checked in there was no indication that anything had changed, but when we went to our room discovered it was a standard 2 queen bed room. We called the front desk and were told that a suite was not available. No explanation for why the room we booked was apparently given to someone else; just told that there was nothing else available for us (even though the parking lot only had about 5 cars in it???). No solution was offered by the front desk staff until I got upset with them and told them that we absolutely needed the space we originally booked because of the number of people in our party. Finally, after several minutes the staff said the only thing they could offer us was a second room at no charge. Because this was our only option we accepted, but it put us in a predicament of having to split adults and children because the rooms they offered us were not adjoining. We made it work, but it was certainly not ideal to have to split our family up for our stay when we took care to make sure we made arrangements for a room we could all stay in when we booked. If we had known the suite we booked would not be available, we obviously would have stayed elsewhere where we could be accommodated in one room. To top it off, when we received our bill we were charged the higher rate for the room we originally booked, not the rate for the standard room we got. Because we had not received much help from the staff we didn't even mention the price issue, just made a note that we will definitely not stay at this hotel again and will think twice about staying at Holiday Inn Express in the future if room type isn't going to be guaranteed.
January 7, 2013