Rated 4.0 out of 5 by 48
Rated 5.0 out of 5.0 by Mr Levi Awesome Stay
really clean hotel , nice front desk personnel . Only problem I had was internet was slow in the evenings. But 5 star in everything else
August 12, 2014
Rated 5.0 out of 5.0 by Traveling Traveler 2222 Decent Hotel
Good Hotel however the front desk staff made it just average. Although they did not seem busy whenever I approached, they acted like they didn't really have time for any of my questions. Even upon check-in it seemed like they didn't really care that I was there and seemed more interested in other things. I wouldn't shy away from this hotel based on their customer service or lack there of, but it could use improvement when that is what a hotel should be about.
July 28, 2014
Rated 4.0 out of 5.0 by Jakebrake Breakfast Issues
Lately the breakfast quality has dropped. The cinnamon rolls were cold and stale. They weren't like that before the new lady started working. It's like she doesn't care. And she has been later about getting items out. And she is slow.
July 27, 2014
Rated 5.0 out of 5.0 by saintsfaneva evie court express
great hotel great people one complaint is the sheets were rough, but everything else was great great place to stay
July 26, 2014
Rated 5.0 out of 5.0 by Taal Comfortable Bed and Great Service
Entire Staff that we interacted with was kind, friendly, helpful and eager to be of assistance. All Holiday Inn personnel that we have encountered, both at Baton Rouge-Port Arthur and elsewhere, were excellent and very cordial.
Beds are the most comfortable of all that we have experienced.
July 16, 2014
Rated 5.0 out of 5.0 by Rosa2013 Business Travel
Day 2 of a three day drive from AZ to FL, as with day 1 selected a Holiday Inn Express and we were very pleased to see that this hotel was a carbon copy of the hotel we stayed in on day 1 in TX, right down to the room furniture, location of breakfast area and very friendly staff. As with the day 1 location, the room was perfect, quiet and enabled us to rest peacefully after a 13+ hour drive.
July 7, 2014
Rated 5.0 out of 5.0 by Mike57al Home Away from Home
I go to Baton Rouge about once a month. This hotel has become my home away from home. The staff are always very nice. clean well keep rooms and common areas. Good location even though across the bridge from Baton Rouge it is not a crowded as Baton Rouge hotels. Any minor issues that have come up over my many stays are addressed in a very prompt manner.
June 9, 2014
Rated 3.0 out of 5.0 by BCSF Fan Hotel is Great..Customer Service Poor
The hotel was clean, updated, and conveniently located. However, I had an issue in our room we attended an event at the LSU stadium we checked in unloaded the vehicle and immediately left for the event. We didnt have time to scope over the room, It wasn’t until we returned about 1:30am that we noticed a used bar of soap still in the shower left from a previous guest, I approached the front desk clerk about this and showed him a picture. The response I received was “ I will get with the head housekeeper and address this” and then the response was “ What would you like for me to do”. Well I responded if you were in my place how would you like this handled, He said I will get with the Housekeeper. I told him ok, I will go clean the shower myself. So I went to the store and purchased the cleaning supplies to clean the shower. All I simply wanted was the shower cleaned and the intent was not to get anyone in trouble. I understand that there are multiple task related with the housekeeping duties in the rooms and things get overlooked but I felt the customer service of the hotel was really lacking .
May 30, 2014