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Rated 4.6 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Pleasant stay in Port Arthur The Holiday Inn Express and Suites in Port Arthur (Central Mall) is a lovely hotel. Clean, bright interior, with cozy gathering areas. Friendly staff, eager to please. Terrific location within walking distance to a shopping mall (Target, Dilliards, Sears, JC Penneys to name a few of the stores). This is the place to stay in the Golden Triangle. August 22, 2014
Rated 5.0 out of 5.0 by Friendly Staff We were in town for a family visit. We stayed for three nights at the Holiday Express. The room was very clean, and the accommodations very comfortable. The breakfast selections were very good, including several juice and milk choices. We will definitely stay at this location again. August 20, 2014
Rated 5.0 out of 5.0 by Great service Staff was very nice, great check in service, hotel was great August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I will stay at this hotel again. It was convenient, clean, and the staff took care of all my needs. August 7, 2014
Rated 5.0 out of 5.0 by The ONLY place I'll stay in this area Top notch service, great staff, clean rooms, and great price. August 6, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing Impressive hotel. Clean, well-maintained and modern. Nice lobby and beautiful breakfast area. Guest room was also very nice with a comfortable bed and excellent bathroom. August 5, 2014
Rated 1.0 out of 5.0 by worst experience out of all Holiday Inns All night the front desk staff was talking with a very loud voice. I went out once and asked why it was so loud in that area. She was able to keep it down for five minutes I also called the desk several times. It took her a long time to shut up and answer the phone. I was in room 106 and everything funneled right to my room. I was going to ask for a new room but was so exhausted by then from my drive down there I didnt think about it until 4am. When I did call all she said was okay and hung up. This didn't quiet her. I got no sleep that night and went to work exhausted then had to drive home in thunder storm's for 6 hours. I'm surprised I made the drive with out killing myself and others. Then the food in the morning was bad. The eggs were watery and the sausage gravy had no taste. I dumped plates of food and ended up eating a bowl of cold cereal. The hotel the other guys I worked with was great and relaxing with a great breakfast according to them. I will never stay at this place again. August 3, 2014
Rated 4.0 out of 5.0 by Very clean and up to date This hotel was clean, well decorated and the staff was friendly. THe breakfast bar was very good with a good selection. August 3, 2014
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