Rated 4.6 out of 5 by 61
Rated 5.0 out of 5.0 by Jlw 1 Top notch
As always excellent in all fields
Room was clean as well as all of the grounds
Staff went above and beyond
June 10, 2014
Rated 4.0 out of 5.0 Great Clean and Convenient Property
I had one slip up, I wasn't told my IHG card was linked to my Debit card. I was there on business and the room was to be direct billed to my company that set the reservations. But somehow the bill was put on my debit card. This drained my checking and Overdraft which left a bad taste in my mouth seeing that was my form of payment for the week to eat! IT took 5 days for the charge to be reversed. I was not angry but hungry. I still recommend the property but be sure to know if you have alternative payment besides the account attached to the card, insure it is done correctly.
May 19, 2014
Rated 4.0 out of 5.0 by cindymac23 Clean and Comfortable
Room was very clean. Bed was extremely comfortable. Staff was great. Only stayed one night but will stay again and will recommend to my work associates!
May 15, 2014
Rated 3.0 out of 5.0 by Frequent Traveler1 Does not follow through
I have stayed at this Holiday Inn several times the past several months and every time I ask for the top floor to avoid noise from the the floors above other rooms the request has not been granted because they say they do not get it. Thank goodness I will not have to return to this area. My suggestion is that if you have any special requests is to call the hotel ahead of time to make sure they will be granted.
Being a Platinum member they did not look to see my status was updated from the time I booked the room and still assumed I was a Gold member.
I would suggest the Holiday Inn down the street, it looks old from the outside, but the rooms are updated and the staff is much better!
May 7, 2014
Rated 4.0 out of 5.0 by Frequent Traveler1 Better this time around
This stay was better. A hiccup did occur when I was checking in because my request to be in a top floor room was not met (I do not like noise from rooms above me, people forget there are rooms below them and walk very heavy). The check in clerk was VERY nice and did put me in a 4th floor room. After having 6 flights in 4 days it was nice to be able to get some good sleep!
April 20, 2014
Rated 5.0 out of 5.0 by karikustaa Nice place to sleep and relax on the road
exellent receptionist, polite, charming and a good knowledge of the needed subjects. First class, cleaning and confortable room and bed. Good hiking and shopping possibilities around the hotel.
April 5, 2014
Rated 5.0 out of 5.0 by London2014 Wonderful Hotel, clean and very friendly staff
I typically stay at the Comfort Inn down the street but decided to try Holiday Inn Express. It was a few dollars cheaper and by far the superior hotel. Very clean, modern, friendly staff, and the bed linens were superb!! I will definitely stay here on my next business trip.
February 17, 2014
Rated 5.0 out of 5.0 by traveled68 Another Great Stay
As usual, greeted and welcomed when checking in. Very courteous and prompt.
This was my 5th or 6th time staying here. Its quiet and easy to get to. The Target store behind the hotel has a Starbucks and anything else that may be needed. Location is on main strip so all kinds of eating places are within a couple miles, round trip!
I will be staying here more in the future, rest assured!
January 27, 2014
Rated 5.0 out of 5.0 by GrandeBilly Great Stay
This was a very clean hotel. From the moment we walked in to the time we left we felt like every employee treated us with great professionalism. It was refreshing to have a great experience like this.
January 27, 2014
Rated 5.0 out of 5.0 by Nana-4 Clean hotel and friendly staff
We stay at this particular hotel when we travel to that area. The staff is very friendly and helpful. The front desk clerk welcomed us as a rewards member. The inside is always clean and the grounds are kept nice also. The housekeeping staff is cordial. This hotel is our most favorite.
December 29, 2013
Rated 4.0 out of 5.0 by familyman27 Definitely worth it
Fair pricing, cleanness, comfort, amenities, convenience - it's all there.
December 16, 2013
Rated 5.0 out of 5.0 by C1220 Large room with great amenities
We found our room to be larger than other hotels, with very comfortable beds, Bath and Body Works toiletries, a refrigerator and a microwave, and a nice breakfast assortment. My only complaint is that the shower water was not hot enough; it was warm but not hot. Other than that, no problems at all.
December 3, 2013
Rated 5.0 out of 5.0 by pakman1819 Nothing short of a great stay...
A memorable stay, facilities were top notch. Staff was great and service was excellent.
November 24, 2013
Rated 5.0 out of 5.0 by Texas1202 Great place to stay!
Excellent service, super clean, friendly staff.....
November 19, 2013
Rated 5.0 out of 5.0 by Crook Great place
I have stayed here over 15 nights just during this year and have never had a bad experience. Very friendly staff. Not just front desk but all workers.
November 17, 2013
Rated 5.0 out of 5.0 by William6825 Great service at breakfast
The lady taking care of the breakfast was efficient, very friendly, and made our stay seem like we were in our own home.
November 1, 2013
Rated 5.0 out of 5.0 Great room and awesome bed!
This is our fourth stay. The room was wonderful. The bed was extremely comfortable and I had a good nights sleep.
The staff were extremely friendly and helpful.
Only down side...
I would recommend not staying on the bottom floor by the breakfast area if there is a choice. It is a bit noisy at breakfast time. I would also say the breakfast overall is good but the egg dish seems too processed and not very tasty-but all that said
I would definitely stay again bc of the room,service and bed!
October 7, 2013
Rated 4.0 out of 5.0 by N2foru Good hotel
Nice clean rooms and property. Staff was good but service was not. Working nights( 6P-6A ) the only way to have the room serviced was to stay up past 9am or get up before 230 pm. Had hospitality call my room at 215 waking me to see if I needed anything even tho the do not disturb card was in the door.
Also they don't recognize that you are a long time IHG rewards member.
October 2, 2013
Rated 5.0 out of 5.0 by Cajun21 Room was comfortable and the service was great
The room was clean and the bed was very comfortable. Your staff was very friendly and helpful. The breakfast was good. Don't know what else to say but I will stay here again when I come back to Port Arthur.
September 30, 2013
Rated 4.0 out of 5.0 by Yanzy excellent
Friendly staff and convenient location just next to target.
September 29, 2013
Rated 5.0 out of 5.0 by Pinkrose Clean and comfortable
Hotel was very clean. Bed was comfortable. Loved the choice of pillows. Breakfast had every choice. Good value. Would stay again.
September 26, 2013
Rated 5.0 out of 5.0 by KKHURT GREAT EVERYTHING
YOU NEED TO STAY AT THIS HOLIDAY INN, THEY HAVE IT ALL. GREAT BREAKFAST, CLEAN EVERYTHING, GREAT PARKING, NICE EMPLOYEES. KKH
September 23, 2013
Rated 5.0 out of 5.0 by Fay2442 Great room with ceiling fan and on the 1st floor
This was my best experience since I have been staying there. Nice room with ceiling fan and no elevators as I was on the first floor.
September 21, 2013
Rated 5.0 out of 5.0 by DaleP Great Experience
This is the 3rd time we have stayed at the Holiday Inn Express Port Arthur and what draws us back is the friendly, professional staff; extra clean rooms and lobby area and the great breakfast.
September 10, 2013
Rated 5.0 out of 5.0 by jlb55 Great service and clean hotel
I love staying at the Holiday Inn Express in Port Arthur. The staff is courteous, knowledgeable, and helpful. The rooms always smell fresh and clean.
September 8, 2013
Rated 5.0 out of 5.0 by kwade Great Service and clean room
Nice hotel. Suggest anyone to stay here. The staff was friendly and helpful.
September 5, 2013
Rated 5.0 out of 5.0 by Fay2442 Centrally located to everything and I felt safe during my entire trip
Leaving early in the AM, I never was scared to go out in the parking lot alone. I would usually have to leave around 5 to get to the plant. It was so nice to feel secure in a place you have never been before. Great feeling.
September 2, 2013
Rated 5.0 out of 5.0 by Douglas3372 Good nights stay
Good place to stay while out on business
Great location and very clean
August 31, 2013
Rated 5.0 out of 5.0 by DScott1218 Nice, clean and comfortable hotel
I enjoyed my stay! I wish I could have stayed longer.
August 27, 2013
Rated 5.0 out of 5.0 by Jasper92 Makes my business trips much nicer.
My job takes me to the Port Arthur area several times a year. Since I began using this Holiday Inn Express I look forward to my business trip knowing that my over night accommodations will be very pleasant. The rooms are always very comfortable and relaxing. Your staff is always very attentive and I always have everything I need to make my trip an enjoyable one.
August 25, 2013