Rated 4.7 out of 5 by 41
Rated 5.0 out of 5.0 by Pinkrose Clean and comfortable
Hotel was very clean. Bed was comfortable. Loved the choice of pillows. Breakfast had every choice. Good value. Would stay again.
September 26, 2013
Rated 5.0 out of 5.0 by KKHURT GREAT EVERYTHING
YOU NEED TO STAY AT THIS HOLIDAY INN, THEY HAVE IT ALL. GREAT BREAKFAST, CLEAN EVERYTHING, GREAT PARKING, NICE EMPLOYEES. KKH
September 23, 2013
Rated 5.0 out of 5.0 by Fay2442 Great room with ceiling fan and on the 1st floor
This was my best experience since I have been staying there. Nice room with ceiling fan and no elevators as I was on the first floor.
September 21, 2013
Rated 5.0 out of 5.0 by DaleP Great Experience
This is the 3rd time we have stayed at the Holiday Inn Express Port Arthur and what draws us back is the friendly, professional staff; extra clean rooms and lobby area and the great breakfast.
September 10, 2013
Rated 5.0 out of 5.0 by jlb55 Great service and clean hotel
I love staying at the Holiday Inn Express in Port Arthur. The staff is courteous, knowledgeable, and helpful. The rooms always smell fresh and clean.
September 8, 2013
Rated 5.0 out of 5.0 by kwade Great Service and clean room
Nice hotel. Suggest anyone to stay here. The staff was friendly and helpful.
September 5, 2013
Rated 5.0 out of 5.0 by Fay2442 Centrally located to everything and I felt safe during my entire trip
Leaving early in the AM, I never was scared to go out in the parking lot alone. I would usually have to leave around 5 to get to the plant. It was so nice to feel secure in a place you have never been before. Great feeling.
September 2, 2013
Rated 5.0 out of 5.0 by Douglas3372 Good nights stay
Good place to stay while out on business
Great location and very clean
August 31, 2013
Rated 5.0 out of 5.0 by DScott1218 Nice, clean and comfortable hotel
I enjoyed my stay! I wish I could have stayed longer.
August 27, 2013
Rated 5.0 out of 5.0 by Jasper92 Makes my business trips much nicer.
My job takes me to the Port Arthur area several times a year. Since I began using this Holiday Inn Express I look forward to my business trip knowing that my over night accommodations will be very pleasant. The rooms are always very comfortable and relaxing. Your staff is always very attentive and I always have everything I need to make my trip an enjoyable one.
August 25, 2013
Rated 5.0 out of 5.0 by Chelis Very Nice
We stay at this hotel when we went for a weekend getaway with my family. We all loved it! One of my kids said as we were living that she wanted to go back and stay all summer there. Very clean and beautiful.
August 16, 2013
Rated 5.0 out of 5.0 by DannyH Stellar
I was at this hotel for a two night stay as I was officiating a wedding. Very clean, very hospitable, and most importantly the staff actually cared about what was happening with it's guests. I was asked if there was anything I needed by the front staff, the wait staff at breakfast, and even one of the ladies who cleans the rooms! It is an excellent location right next to the mall. I heartily recommend this hotel.
August 16, 2013
Rated 5.0 out of 5.0 by Raihan Confortable bed and great service
Confortable bed and great service. The stuff was excellent. It was very clean and the breakfast area was excellent. We also enjoyed the pool
August 11, 2013
Rated 4.0 out of 5.0 by TLC67 Service / Poor
My wife and I have always stayed at the Holiday Inn Express when traveling, but this particular time after returning to our room after going all day, the room had not been clean, no towels, and we always placed our used towels in the bath tube after usage.
My wife and I had eaten in our room, so the trash cans had not been empty and room wasn't smelling fresh as i prefer.
As always going all day visiting with family, tired and ready to enjoy a fresh bed and the nice comfort of my room and watch TV, I had to start emptying trash, my bed had to be fresher and went down stairs to get clean towels.
August 3, 2013
Rated 5.0 out of 5.0 by VickiT Check out needs review
I reserved my room with a personal credit card.
My company faxed a credit card authorization for
payment of the bill. The authorization was on hand
when I checked in. This was verified by the clerk on duty.
When I checked out my personal card had been used for
the bill. This was reversed while I was still in the hotel.
However, two days later the charge appeared through my
Very disappointing that people don't do their job.
Other than this, the experience was nice. This is a
August 3, 2013
Rated 3.0 out of 5.0 by Chas Slow Housekeeping and No Recognition
I got to my room around 3:45 pm and it was not cleaned yet. Finally after 4pm housekeeping knocked on my door to clean the room. I could not believe it was past 4 and they were still doing rooms.
Also upon Check in was not greeted as a Platinum Member, got no extra's for staying, like chips and bottle of water or something.
Asked for top floor in reservations and was put on 2nd floor, when asked to go to top floor told rooms have already been determined. My business partner who was not a priority member was on the higher floor......
July 29, 2013
Rated 5.0 out of 5.0 by LilLady Graduation/Birthday Celebration Trip
My daughter and I stayed at this hotel while visiting family for her 21st Birthday. The hotel staff was very friendly and our rooms were clean and comfortable. The cleaning team typlically woke us up early (around 8am...if we forgot to put the do not disturb sign on the door). But when I asked them to come back later in the day....they always arranged to do so. On this particular trip, I learned that the front doors were locked after a certain time. And because we arrived late (after 11pm) to check in we had to ring the buzzer for the front desk clerk. As well, I had asked for a room on the 4th floor, but she had given my room away and then placed us on the 2nd floor. I always stay at this hotel when in the area, and appreciate that a few of the staff remembers me and my family. We always book multiple rooms and travel in a group. Thanks Holiday Inn Express at Central Mall, I will see you all again in the near future.
July 2, 2013
Rated 5.0 out of 5.0 by NEYankee New, clean, attractive hotel
This is a very well kept hotel. The styling is modern and well maintained. Rooms were clean, spacious, and comfortable with a digital thermostat in the room (handy in South Texas in the summer). Breakfast was standard fare for full service middle tier hotels; very good. I would certainly stay here again.
June 25, 2013
Rated 5.0 out of 5.0 by Alisa61 Great service rooms very comfortable
The hotel is great. Staff is courteous. Rooms are comfortable and cozy.
Breakfast was amazing.
Hotel is very clean
June 14, 2013
Rated 4.0 out of 5.0 by Juslikhome Ceiling fan!
I've never stayed at a hotel with a ceiling fan. The beds are usually comfortable anyhow, but this just made the stay even more like being 'home'.
Just wished they would add points faster to the rewards program. I sent in a request to apply missing points but haven't heard from anyone yet ...
June 6, 2013
Rated 5.0 out of 5.0 by Ed2013 Best HIE of several I stay in.
This is my favorite Holiday Inn Express. I stay in many different cities and this one is the best overall. Comfortable beds, reasonably priced rates, quality towels, professional staff that know me by name, A good consistent place to stay.
May 2, 2013
Rated 5.0 out of 5.0 by Cassie2013 Wonderful Stay
I would definitely recommend this hotel. Very Very Courteous staff, food was great, service was great! Quiet! Near shopping! Great plus! Room are beautiful and spacious!
I will stay here the next time I visit for sure!
Thank you Holiday Inn!
April 29, 2013
Rated 5.0 out of 5.0 by Coral Great Experience
Staff friendly and helpful, decor beautiful, and beds comfy. Breakfast was yummy and fresh. Nothing to complain about...
March 22, 2013
Rated 5.0 out of 5.0 by LoyalProrityClubMem First visit
I have never been disappointed with any Holiday Inn Express location. This was my first time at this location and it won't be my last. My room was a suite and it was perfectly located near the elevators. With advance notice the staff was able to have rooms available for me and my team for early check in. Because we were able to check in early. What would have turned out to be a 3 day trip only turned out to be a overnight stay. With our spacious rooms we were able to get a lot of work done in a relaxed and comfortable environment.
The only con to my stay was no program guide for the tv. Providing a channel guide helps but if you don't know what movie you're watching or what's coming on next, what's the point. All the major cable & satellite companies provide a channel and program guide. You should think about adding it to your service plan.
March 2, 2013
Rated 4.0 out of 5.0 by GRUMPY1963 Port Arthur Holiday Inn Express, Stay in FEB 2013
I've stayed here multiple times and always have a good experience. The Mexican restaurant next door has gone downhill in my opinion, but the HIExp. staff still recommend it, so that would be my only recommendation is to take a second look at that place before recommending it to guests. The service and food are not what they were.
February 27, 2013
Rated 5.0 out of 5.0 by dhae0243 comfortable room & awesome shower
If you judge a hotel by its shower, and you are over average height, this hotel is for you :) these showers were really nice and I would say anyone shorter than an NBA player could appreciate their height. Also, the counters, bench, etc. was higher than at your average Holiday Inn. [I was on the top floor, though]
The room was nice, had a little breakfast nook-type area (small counter, mini-fridge, microwave, coffee pot). Overall, a pleasant experience.
February 20, 2013
Rated 5.0 out of 5.0 by Modellkm87 Close to everything but still quiet
Next to the mall, lots of businesses and restaurants close by, but off the main road, so very quiet. Facility condition is like new and well maintained.
February 6, 2013
Rated 4.0 out of 5.0 by akaski Worth the stay
The staff was very friendly and helpful. The rooms were nice and clean and stocked with clean linen.
February 5, 2013
Rated 5.0 out of 5.0 by KickieBoy Top of the mark
This hotel is excellent in everything that it does. Friendly, courteous staff, clean and fresh rooms, well kept public areas all add up to a first class experience.
Now, if they just could do something about the egg thingy, odd tasting gravy(?) and soggy biscuits served with the otherwise excellent breakfast !
Don't hesitate to stay at this hotel. You won't be disappointed.
January 9, 2013
Rated 5.0 out of 5.0 by Lincoln Vacation
My wife and i had a wonderful stay and enjoyed the free internet service, breakfast, the bed sleep well, the location was perfect, right across from the mall, spacious room, night light in the bathroom, refrigerator for water, nice view, we generally stay at the Holiday inn.
My wife and I stay for 4-days and house keepers did a excellent joy taking care of our needs.
Share my visit with family and friends.
January 4, 2013