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Rated 4.6 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 Good service Great Staff !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This survey is too long!! September 29, 2014
Rated 5.0 out of 5.0 by Relaxing Evenings in Port Arthur When out on the road the first priority after the work day is to wind down and relax, yet be able to manage work from your hotel room in the evening. The Port Arthur Holiday Inn Express did all these things and did them with a decor normally only experienced in higher end hotels. This hotel ranks high on my list of good places to stay while out of the office for business out of many years of doing so. September 22, 2014
Rated 5.0 out of 5.0 by WORKING IN PORT ARTHUR Front desk folks were very nice, professional, and helpful. The room was clean and very quite. I have stayed here several times and will stay here again next month. Located in a very good place. Mall is close and plenty of locations for supper. Very safe with good lighting. My wife often stays while I work in the area. She feels very safe walking to the mall. High recommend this hotel to others. September 22, 2014
Rated 5.0 out of 5.0 by Great Location This is our hotel of choice when we visit the Pt. Arthur area. The hotel is always clean , neat , and in order. The staff has always been friendly and helpful. September 7, 2014
Rated 5.0 out of 5.0 by Good rate , Good room The breakfast was hot and fresh and the room was neat and clean. My only compaint was the pillows. They were big soft and fluffy, and I'm mroe of a Medium, firm person. September 3, 2014
Rated 5.0 out of 5.0 by Knowledgeable Desk Service When we checked in, there was some confusion caused by our contact with the Holiday Inn near her. This desk clerk figured out what the problem was and took care of us, made us feel like a valued member/customer. She was very helpful. August 28, 2014
Rated 5.0 out of 5.0 by Pleasant stay in Port Arthur The Holiday Inn Express and Suites in Port Arthur (Central Mall) is a lovely hotel. Clean, bright interior, with cozy gathering areas. Friendly staff, eager to please. Terrific location within walking distance to a shopping mall (Target, Dilliards, Sears, JC Penneys to name a few of the stores). This is the place to stay in the Golden Triangle. August 22, 2014
Rated 5.0 out of 5.0 by Friendly Staff We were in town for a family visit. We stayed for three nights at the Holiday Express. The room was very clean, and the accommodations very comfortable. The breakfast selections were very good, including several juice and milk choices. We will definitely stay at this location again. August 20, 2014
Rated 5.0 out of 5.0 by Great service Staff was very nice, great check in service, hotel was great August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I will stay at this hotel again. It was convenient, clean, and the staff took care of all my needs. August 7, 2014
Rated 5.0 out of 5.0 by The ONLY place I'll stay in this area Top notch service, great staff, clean rooms, and great price. August 6, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing Impressive hotel. Clean, well-maintained and modern. Nice lobby and beautiful breakfast area. Guest room was also very nice with a comfortable bed and excellent bathroom. August 5, 2014
Rated 1.0 out of 5.0 by worst experience out of all Holiday Inns All night the front desk staff was talking with a very loud voice. I went out once and asked why it was so loud in that area. She was able to keep it down for five minutes I also called the desk several times. It took her a long time to shut up and answer the phone. I was in room 106 and everything funneled right to my room. I was going to ask for a new room but was so exhausted by then from my drive down there I didnt think about it until 4am. When I did call all she said was okay and hung up. This didn't quiet her. I got no sleep that night and went to work exhausted then had to drive home in thunder storm's for 6 hours. I'm surprised I made the drive with out killing myself and others. Then the food in the morning was bad. The eggs were watery and the sausage gravy had no taste. I dumped plates of food and ended up eating a bowl of cold cereal. The hotel the other guys I worked with was great and relaxing with a great breakfast according to them. I will never stay at this place again. August 3, 2014
Rated 4.0 out of 5.0 by Very clean and up to date This hotel was clean, well decorated and the staff was friendly. THe breakfast bar was very good with a good selection. August 3, 2014
Rated 5.0 out of 5.0 by Suites are nice Not sure if the room was advertised as a suite but it was very big with a separate sofa area and sink/microwave. Very relaxing room. July 20, 2014
Rated 5.0 out of 5.0 by Nice, clean, quite hotel Great place to stay. The staff was friendly and attentive. July 17, 2014
Rated 5.0 out of 5.0 by excellent facility and Staff great experirnce, sleep like a baby, Food was excellent, Parking was adequiet July 2, 2014
Rated 5.0 out of 5.0 by Comfy Stay Stayed at this hotel for business purposes. Room was clean and staff were nice. I enjoyed my sleep after long hours of meeting. Would defintitely recommend to everyone. June 23, 2014
Rated 2.0 out of 5.0 by Bait and Switch I reserved a 2 bed Queen Suite that had a roll out bed as well. It said it would sleep six. I booked myself and family for a total of five people. When I checked in, I was told that the room I had reserved was already taken. The person at the desk had no explanation of why. She said she had a roll away bed that she could put in our standard 2 Queen bed room. So after a long drive to hotel, I now had to help fit a roll away bed in a very tight space of the room. I had to help move some furniture in the room to make the roll away fit. We spent the next two days in this very confined space. Did I mention that I am a Priority Club Gold member? They didn't acknowledge this either. We chose this hotel based on the size of the room not the location. It was very disappointing. I should have taken a picture of this and posted it as well, but I didn't think of it. I hope this is not their common practice. I also paid a higher price for the extra bonus points for the room. I don't know if I got those or not. Other than that the hotel is nice, but it's hard to overlook being crammed into a room when I was planning on that set up. June 20, 2014
Rated 4.0 out of 5.0 by Great room but had problems with payment The room was great. Problem began when checking out. I had used a credit card for the hold for the room and informed staff would be paying via debit card upon checkout. When checking out I was told the credit card hold would be released. That didn't happen,the debit card was charged and so was the credit card. Took almost two weeks and several phone calls to get it cleared up. Was very frustrating to say the least. June 20, 2014
Rated 5.0 out of 5.0 by High School Reunion-Host Hotel Great weekend stay! Wish the mattress would have been a little softer. That was really my only complaint. Will still come back again! June 20, 2014
Rated 4.0 out of 5.0 by Good stay but no ABC and terrible internet Overall this hotel is consistently good, the best I have found in the area. However, they refuse to add ABC to their otherwise good channel selection. This caused me to miss some of the NBA finals this year and last year. I complained last year to deaf ears. Also, the wireless internet is almost worthless, slow, weak. June 18, 2014
Rated 5.0 out of 5.0 by Super friendly staff The rooms are spacious, clean and the staff is wonderful. I would recommend this location. June 11, 2014
Rated 5.0 out of 5.0 by Top notch As always excellent in all fields Room was clean as well as all of the grounds Staff went above and beyond June 10, 2014
Rated 4.0 out of 5.0 Great Clean and Convenient Property I had one slip up, I wasn't told my IHG card was linked to my Debit card. I was there on business and the room was to be direct billed to my company that set the reservations. But somehow the bill was put on my debit card. This drained my checking and Overdraft which left a bad taste in my mouth seeing that was my form of payment for the week to eat! IT took 5 days for the charge to be reversed. I was not angry but hungry. I still recommend the property but be sure to know if you have alternative payment besides the account attached to the card, insure it is done correctly. May 19, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Room was very clean. Bed was extremely comfortable. Staff was great. Only stayed one night but will stay again and will recommend to my work associates! May 15, 2014
Rated 3.0 out of 5.0 by Does not follow through I have stayed at this Holiday Inn several times the past several months and every time I ask for the top floor to avoid noise from the the floors above other rooms the request has not been granted because they say they do not get it. Thank goodness I will not have to return to this area. My suggestion is that if you have any special requests is to call the hotel ahead of time to make sure they will be granted. Being a Platinum member they did not look to see my status was updated from the time I booked the room and still assumed I was a Gold member. I would suggest the Holiday Inn down the street, it looks old from the outside, but the rooms are updated and the staff is much better! May 7, 2014
Rated 4.0 out of 5.0 by Better this time around This stay was better. A hiccup did occur when I was checking in because my request to be in a top floor room was not met (I do not like noise from rooms above me, people forget there are rooms below them and walk very heavy). The check in clerk was VERY nice and did put me in a 4th floor room. After having 6 flights in 4 days it was nice to be able to get some good sleep! April 20, 2014
Rated 5.0 out of 5.0 by Nice place to sleep and relax on the road exellent receptionist, polite, charming and a good knowledge of the needed subjects. First class, cleaning and confortable room and bed. Good hiking and shopping possibilities around the hotel. April 5, 2014
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