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Rated 4.2 out of 5 by 137 reviewers.
Rated 4.0 out of 5.0 by Right Choice I was told to stay in this area by a Ohio resident and I am glad we did. We visited Cedar Point and could've stayed on the Cleveland side but happy to have discovered this lovely area. The hotel is centrally located and very convenient to a great diner called Dianna's which you must try! Super delicious food and great, big servings and hotel discount which I forgot to use :( Shopping is also closeby and the Newport store caddy corner to this Holiday Inn is a must stop on your way to sightseeing the other islands. We visited Put-In-Bay via Miller Boat Line and rented a golf cart which is the only way this precious island should be seen ;) July 17, 2014
Rated 3.0 out of 5.0 by nice breakfast area and outside patio I like the breakfast area and outside patio they have. The staffs are nice also. Breakfast selection is pretty decent. Bathroom is too small for us. The room is a normal size. July 16, 2014
Rated 4.0 out of 5.0 by Double bed too small The double beds are too small for even two pre-teens. The refrigerator was noisy and interfered with sleep. Pool area untidy. July 15, 2014
Rated 1.0 out of 5.0 by Horrible bed and poor service Got in with my 2 small children at 11pm and was not told that breakfast ends at 9:30am. I have never been in a hotel that ends that early and at least could have made us aware. The bed was a marshmallow and I ended up sleeping on the small couch in the room. Even my kids said how awful their bed was. Staff seemed disinterested in the situation so I would not recommend this hotel to anyone that is going to the islands or Cedar Point. July 15, 2014
Rated 5.0 out of 5.0 by Great Room-Great Staff Staff was extremely helpful. Shuttle service that was provided was always on time and fast. July 10, 2014
Rated 2.0 out of 5.0 by Not a property I will be back to This is the only property in the IHG chain that I was not recognized for being a Priority Club member. My room for 4 had 2 double beds and when I asked to speak with a manager the young man at the front desk wanted to know why. After telling him that I wanted a manager to discuss an issue and not him, he told me there was no manager there. I told him my room was too small especially the beds and asked why I did not get an upgrade. He said he did not know. I told him he did not offer a gift or points for being a Priority Club member when I checked in and he told me that he did! There was hair in the bath tub when I got in the room and it was still there when I left along with hair in the sink. I didn't feel welcome at this place and won't go back. I never was contacted by a manager before I checked out. July 9, 2014
Rated 4.0 out of 5.0 by Clean hotel with bad hot breakfast. Good breakfast for fruit, cereal, and yogurt. Bad hot items. Eggs are powder. Bacon and sausage are greasy. English muffins are dry. Fresh fruit best item. July 7, 2014
Rated 4.0 out of 5.0 by Extremely comfortable beds Stayed 4th of July weekend. Disappointed that the hotel did not have an outdoor pool. It's in a great location and the jet express was just 10 minutes away or so. The hotel shuttle that provides transportation to and from the jet express was always right on time, friendly drivers. The walls were paper thin and it was easy to hear from one room to the next. The room had a musty smell to it, but was very clean. Did not use the television but the rooms have a nice big flat screen tv. The breakfast offered by the hotel was good, lots of choices, just a bit too salty for my liking. Coffee was really good. The only reason I would not recommend this hotel chain to anyone is because apparently their computer system will change your reservation date that you book online to an alternate date if the date/s you choose are not available. I had to pay double after calling and being told the dates I selected were not available so the system picked the closest available dates. July 7, 2014
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