Rated 4.1 out of 5 by 69
Rated 5.0 out of 5.0 by Mstone Great customer service
The staff was very accommodating and always helps me with my requests. I stay at this hotel every time I am in the area. Every time I go, they impress me more.
December 7, 2014
Rated 5.0 out of 5.0 Should open their pool later
They open their pool at 9 AM, which means you can't swim before breakfast or leaving for a long drive. When I remarked on this, the desk told me they would have been happy to open it for me earlier. Too late to use it, unfortunately.
But why post opening at 9 AM if you will open it earlier?
Otherwise, a nice HIE but located on a major highway with large trucks going by.
December 4, 2014
Rated 4.0 out of 5.0 by Gibbs813 Comfortable stay
While we did not use any facilities beyond the room, the overall experience was as good as any we have had at Holiday Inn Express. The room met all of our expectations.
November 28, 2014
Rated 5.0 out of 5.0 by clschwab47 Grast service
WE stay here every time we come to Portales friendly, clean
November 20, 2014
Rated 2.0 out of 5.0 by john1812 broken promises
We booked a 2 queen bed suite using IHG reward points. The day before arrival we were bumped to a smaller room because we were not "paying customers". Upon checkin I was promised extra points to make up for this. They never showed up on my account. As a platinum elite customer I am VERY dissapointed in the treatment we received from this location.
November 18, 2014
Rated 4.0 out of 5.0 by PackmanJim Quiet location
Very well kept, quiet and peaceful stay. Highly recommended.
November 13, 2014
Rated 5.0 out of 5.0 by GreenwichPat Definitely a place to stay in Portales, NM<
Keep this hotel on your list. The staff is wonderful: warm, welcoming and helpful throughout my stay.
It is immaculately clean, and the Wi-Fi is free, speedy and without any issues.
Great stay, and I'll be back.
November 11, 2014
Rated 5.0 out of 5.0 by RobertDane Portales - a Good Place to Stop
I've been passing through Portales fairly regularly for about 40 years. I've stayed at several of the town's accommodations and, at present, I find the Holiday Inn Express Portales to be the most comfortable and suitable for my needs. The beds are comfortable and the breakfast is the best I have encountered at any hotel or motel in the vicinity.
As my wife is mobility limited, we tend to stay in handicapped rooms. The handicapped rooms and bathrooms can be navigated comfortably in a wheelchair. The showers have tubs and are not roll-in accessible, but the staff in Portales have always been able to provide a shower chair capable of handling a transfer from a wheelchair.
November 9, 2014