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Rated 4.4 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 by Decent place to stay but price is too high bed was a little soft and outdoors could use updating. Breakfast layout could be better. July 24, 2015
Rated 5.0 out of 5.0 by Very pleasant stay This is a very good option for lodging while visiting Portales. I don't have a single complaint about our week long stay. Everything was clean and comfortable. The staff were more than accommodating and extremely friendly. Breakfast was hot and fresh, and the coffee was abundant. Of all the hotels we have stayed in, and we've stayed in a lot, this hotel had the cleanest pool and spa, with clean towels always easily accessible. The pool temp was pleasant, and the spa water was plenty warm to relax our tired muscles after a full day of activity. If I ever return to Portales, I would certainly consider staying at the HI Express again. July 14, 2015
Rated 5.0 out of 5.0 by Great breakfast and very friendly staff. We totally enjoyed our stay at the Holiday Inn Express in Portales, New Mexico. The breakfast had a lot of choices and the food was fresh and tasted good. The staff was extremely friendly and when asked for extra towels, shampoo and a comb, the person at the desk was very helpful. We were offered cookies and water, which was very nice. The only thing that we compared was the price of the motel. We had traveled all across the United States on our trip and this was the most expensive room. It was nice, but compared to others that we had stayed in over the month, they were equivalent. July 12, 2015
Rated 5.0 out of 5.0 by great staff the staff at this hotel were very friendly and accommodating July 12, 2015
Rated 5.0 out of 5.0 by Nice and quite, very friendly staff.. Very nice hotel, well kept, beds are very comfortable. Food could change up daily.. July 9, 2015
Rated 5.0 out of 5.0 by Great Rooms This hotel was very comfortable and relaxing. The room was spacious and the beds were comfortable. The staff was attentive. We enjoyed the large swimming pool and the good breakfast. July 6, 2015
Rated 5.0 out of 5.0 by Pleasantly Surprised For a small town off the beaten path (i.e. not right off of any major highways), I was pleasantly surprised by the quality of this hotel. Room was clean and comfortable. If I were to have one point, check out time is 11am - I thought it was Noon. So, at exactly 11am, the housekeepers practically broke down my door while I was in the shower, even though I had the Do Not Disturb sign on the door (luckily, I had the safety latch on), the TV was on and the shower was running. Then the phone began ringing non-stop. I get it - I'm supposed to be out by 11am - just seemed to me the staff was overly aggressive in trying to get me out of there (I was out by 11:23a). July 5, 2015
Rated 5.0 out of 5.0 by Service & room great The staff were very helpful and called to make sure everything was good in our room. The room was very clean and ready for us when we arrived. We needed an extension on checkout time, and again the staff was willing to work with us. Breakfast had some nice choices. This is a nice hotel to stay in while in Portales. June 30, 2015
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