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Rated 4.0 out of 5 by 65 reviewers.
Rated 2.0 out of 5.0 by broken promises We booked a 2 queen bed suite using IHG reward points. The day before arrival we were bumped to a smaller room because we were not "paying customers". Upon checkin I was promised extra points to make up for this. They never showed up on my account. As a platinum elite customer I am VERY dissapointed in the treatment we received from this location. November 18, 2014
Rated 4.0 out of 5.0 by Quiet location Very well kept, quiet and peaceful stay. Highly recommended. November 13, 2014
Rated 5.0 out of 5.0 by Definitely a place to stay in Portales, NM< Keep this hotel on your list. The staff is wonderful: warm, welcoming and helpful throughout my stay. It is immaculately clean, and the Wi-Fi is free, speedy and without any issues. Great stay, and I'll be back. November 11, 2014
Rated 5.0 out of 5.0 by Portales - a Good Place to Stop I've been passing through Portales fairly regularly for about 40 years. I've stayed at several of the town's accommodations and, at present, I find the Holiday Inn Express Portales to be the most comfortable and suitable for my needs. The beds are comfortable and the breakfast is the best I have encountered at any hotel or motel in the vicinity. As my wife is mobility limited, we tend to stay in handicapped rooms. The handicapped rooms and bathrooms can be navigated comfortably in a wheelchair. The showers have tubs and are not roll-in accessible, but the staff in Portales have always been able to provide a shower chair capable of handling a transfer from a wheelchair. November 9, 2014
Rated 4.0 out of 5.0 by Need for improvement The breakfast was carbohydrate heavy and very bland overall. Eggs tasteless. Only decaf coffee packets were supplied in my room. Very annoying room key issue. In one evening I had to return to front dest 5 times to get a new key. Keys would operate one or two times then need to be replaced. Internet kept kicking out. November 5, 2014
Rated 4.0 out of 5.0 by portales Nice rooms and comfortable, staff were very helpful November 1, 2014
Rated 4.0 out of 5.0 by Good place to stay Clean and comfortable, staff was very friendly and helpful October 28, 2014
Rated 4.0 out of 5.0 by Great service, Nice rooms, but noisy The staff was very friendly and courteous. The room was clean and spacious. The only drawback was the noise. We could hear the floor above and doors opening and closing down the hall. October 13, 2014
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