Rated 4.1 out of 5 by 28
Rated 3.0 out of 5.0 by JJ Smith Holiday Inn Express Portales - An average property
There is nothing wrong with this property, but it is average in all aspects. The room, including beds, bedding, pillows are average at best. Rooms smell of either smoke or excessive cleaning chemicals. The hotel is in a in average condition in terms of maintenance and cleanliness.
There is room for improvement in all areas. Friendliness and customer service are the best aspects of this hotel.
February 10, 2014
Rated 4.0 out of 5.0 by btruj Very clean and friendly!!
This is the second time I have stayed at the hotel and have been very happy. The property could improve the water pressure. There is also a train that goes by and will shake the entire hotel. They might want to give people a heads up on this when you check in. It didn't last long, but was a surprise.
January 21, 2014
Rated 5.0 out of 5.0 by MBusch Excellent facility and staff
Excellent facility and friendly staff. Clean rooms and convenient location.
November 24, 2013
Rated 5.0 out of 5.0 by ARJIM Portales
A very nice property. Good Staff - were really prepared to answer question about the area and restaurants. We appreciate the standards that the Holiday Inns hold too.
November 20, 2013
Rated 4.0 out of 5.0 by Chile1960 Nice but Dirty
We enjoyed our stay at the HIX in Portales but were disappointed to find the carpet had not been vacuumed (food and trash on the floor) recently. We were really disappointed the hotel is not pet friendly.
November 19, 2013
Rated 5.0 out of 5.0 by tanisha07 Wonderful Customer Service
When i arrived the young gental man was very nice and sweet and enjoined our stay , it was next to the arena were we had to be the next morning had a great breakfast
November 5, 2013
Rated 4.0 out of 5.0 by Maritimejake The only one in town
It was a good experience the hotel was close to the peanut festival that we were attending. The breakfast was ok could have been more natural meaning less take out of the freezer and microwave. The beds are GREAT!!!!!
October 24, 2013
Rated 5.0 out of 5.0 by Glasslady Great place to stay.
This hotel was clean and nice looking. Staff were helpful in helping us find where we were going. The lady managing the breakfast area saw to it that the food was hot and plentiful and that the area stayed clean and neat.
I always choose HIE if possible.
October 23, 2013