Rated 4.1 out of 5 by 56
Rated 5.0 out of 5.0 by mpaden58 Wonderful place to stay
Staff is wonderful! The rooms are big and comfy, great TV and internet service. The place is very clean! The great room is huge, the breakfast food is yummy!
September 25, 2014
Rated 5.0 out of 5.0 by PHS grad Comfortable and clean
We visited for a class reunion, and thoroughly enjoyed the hotel. Our group congregated in the lounge area and were quite happy with all the accommodations.
September 18, 2014
Rated 3.0 out of 5.0 by samsonNM gym needs
The gym needs free weights and a pull up / dip station and better for WiFi network throughout the hotel
September 8, 2014
Rated 4.0 out of 5.0 by Notherewhere Clean room and good breakfast
Overall stay was pleasant. Room was clean, but smelled slightly of smoke. Staff is great.
September 6, 2014
Rated 3.0 out of 5.0 by WedgieTwo Good in some areas, could be better in others
A quirky, up-and-down experience.
Let's start with good. Our receptionist was awesome. Cheerful, had everything ready, we made a couple of jokes, and all was well.
This may have been the best heated pool ever. It truly was heated! No tip-toeing in this one. The whirlpool jets were great. The gym equipment all worked.
The room was generally comfortable and quiet, BUT...
It was a little tough to sleep as the air unit is one in which it will shut itself off and on, no "fan only" option, and that is primarily what you hear. There is a train track outside, but there's nothing anyone can do about that. We got up once a night to a train blast.
The Direct TV was awkward. You couldn't turn on the TV with the remote. Had to get up before going to sleep with no known sleep timer.
Finally, the breakfast. The pancake machine was broken, and that was excusable...things happen. What isn't excusable is each morning, the eggs and breakfast meat were lukewarm to cold. The heat of the "warmer" needs to be turned up or some adjustment made.
We will come back if we do need to stay in Portales again, but I hope the little things that make Holiday Inn Express so great are fixed up.
September 5, 2014
Rated 5.0 out of 5.0 by M1ke2 Great Hotel and Staff
Was great when I checked in as a remards member and that I was using a rewards night. Got to the room and there was a note from the manager thanking me for choosing their hotel for my rewards night. Was class all the way.
September 1, 2014
Rated 5.0 out of 5.0 by burt11223344 portales stay
excellent hotel. breakfast was good but choices could be expanded. overall very satisfied with my stay.
August 29, 2014
Rated 5.0 out of 5.0 by talltexan1 Overall hotel experience
Great location for ease of getting to places I wanted to visit, and close to town as well.
August 18, 2014