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Rated 4.1 out of 5 by 58 reviewers.
Rated 4.0 out of 5.0 by Great service, Nice rooms, but noisy The staff was very friendly and courteous. The room was clean and spacious. The only drawback was the noise. We could hear the floor above and doors opening and closing down the hall. October 13, 2014
Rated 1.0 out of 5.0 by Over priced and DIRTY The carpet was so dirty had any children been with me they would not be allowed in the floor. The room was way over priced! Worst stay ever and I almost stay at the HIE when travelling. Will not stay at this one again and I will be returning to the area in the near future and often on business. Guess I will have to find another hotel. October 11, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay Staff is wonderful! The rooms are big and comfy, great TV and internet service. The place is very clean! The great room is huge, the breakfast food is yummy! September 25, 2014
Rated 5.0 out of 5.0 by Comfortable and clean We visited for a class reunion, and thoroughly enjoyed the hotel. Our group congregated in the lounge area and were quite happy with all the accommodations. September 18, 2014
Rated 3.0 out of 5.0 by gym needs The gym needs free weights and a pull up / dip station and better for WiFi network throughout the hotel September 8, 2014
Rated 4.0 out of 5.0 by Clean room and good breakfast Overall stay was pleasant. Room was clean, but smelled slightly of smoke. Staff is great. September 6, 2014
Rated 3.0 out of 5.0 by Good in some areas, could be better in others A quirky, up-and-down experience. Let's start with good. Our receptionist was awesome. Cheerful, had everything ready, we made a couple of jokes, and all was well. This may have been the best heated pool ever. It truly was heated! No tip-toeing in this one. The whirlpool jets were great. The gym equipment all worked. The room was generally comfortable and quiet, BUT... It was a little tough to sleep as the air unit is one in which it will shut itself off and on, no "fan only" option, and that is primarily what you hear. There is a train track outside, but there's nothing anyone can do about that. We got up once a night to a train blast. The Direct TV was awkward. You couldn't turn on the TV with the remote. Had to get up before going to sleep with no known sleep timer. Finally, the breakfast. The pancake machine was broken, and that was excusable...things happen. What isn't excusable is each morning, the eggs and breakfast meat were lukewarm to cold. The heat of the "warmer" needs to be turned up or some adjustment made. We will come back if we do need to stay in Portales again, but I hope the little things that make Holiday Inn Express so great are fixed up. September 5, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff Was great when I checked in as a remards member and that I was using a rewards night. Got to the room and there was a note from the manager thanking me for choosing their hotel for my rewards night. Was class all the way. September 1, 2014
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