Rated 4.3 out of 5 by 160
Rated 5.0 out of 5.0 by Humberto 39 Great Place
Extremely Clean, and excellent service and breakfast
April 15, 2016
Rated 2.0 out of 5.0 by sleepless52 No Sleeep
The train goes by twice in the A.M and will wake you up. Paid more than expected and people above us stomped all night and nothing was done about it.
April 14, 2016
Rated 5.0 out of 5.0 by Sgt O extremely clean room.
The Holiday Inn in Portales, NM was a breath of fresh air compared to other hotels I have stayed at in this city. The entire hotel was extremely clean and well maintained. Our room was very clean and luxurious.
April 12, 2016
Rated 5.0 out of 5.0 by RGC 28 HI Express in Portales
I was surprised to find such a nice hotel in such a small city! It's nice to have a choice like this when traveling for business. The staff was EXCELLENT! The lady in the breakfast area was so nice. I've never had someone in the breakfast area ask me if I needed anything and she was willing to even get me more coffee! The front desk clerk treated me like I was family! There was a young man who got me a map of the area so I would know how to continue on my business trip. And the maintenance man was very friendly. I didn't use any of the amenities so I can't comment on that. The room was clean and the bed was comfortable. You won't go wrong staying at the HI Express Portales!
April 10, 2016
Rated 3.0 out of 5.0 by Renonvhome Nice, large room but noise problems
Front desk person was very unfriendly when I checked in. I know it was late, but still. Toilet wouldn't flush properly and made noises all night. Loud train outside my window late at night. Loud people above me jumping, running, thumping late into the night and early in morning. Went to front desk to complain in person at night but nobody there. Went to front desk to complain upon leaving but nobody there. On the positive side, the room was very large, modern and clean.
April 10, 2016
Rated 5.0 out of 5.0 by gendreau Felt like home
The stay was very pleasant. I felt like the staff was extremely professional. They handled problems efficiently and adequately. I felt bad for one of the front desk employees, because a guest was complaining about the noise from the train, as if they could prevent that from happening themselves. People don't take into consideration that it's not the hotel's fault, and I just want to express that this hotel is very nice and comforting.
April 6, 2016
Rated 5.0 out of 5.0 by Jeff from NM Better than Most
I typically stay at another hotel chain because of their consistency but had to stay at the Holiday Inn Express in Portales NM because the other chain did not have a hotel there. I must say that I was very impressed with the staff, the breakfast, and the comfort of the room. I missed the Belgian Waffle maker but they more than made up for it with an automatic pancake machine! The staff in the dining room for breakfast was very accommodating and even refilled our coffee....most hotels I stay at the staff always seems like you are bothering them...not here. Great job Holiday Inn Express! If all your hotels are like this one, you will be my first choice from now on.
April 5, 2016
Rated 5.0 out of 5.0 by Forrest Gump 48 Best hotel in Portales
Clean, affordable, quiet (except for the occasional train), and staffed by quality-centered and caring employees.
April 4, 2016