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Rated 4.1 out of 5 by 54 reviewers.
Rated 3.0 out of 5.0 by gym needs The gym needs free weights and a pull up / dip station and better for WiFi network throughout the hotel September 8, 2014
Rated 4.0 out of 5.0 by Clean room and good breakfast Overall stay was pleasant. Room was clean, but smelled slightly of smoke. Staff is great. September 6, 2014
Rated 3.0 out of 5.0 by Good in some areas, could be better in others A quirky, up-and-down experience. Let's start with good. Our receptionist was awesome. Cheerful, had everything ready, we made a couple of jokes, and all was well. This may have been the best heated pool ever. It truly was heated! No tip-toeing in this one. The whirlpool jets were great. The gym equipment all worked. The room was generally comfortable and quiet, BUT... It was a little tough to sleep as the air unit is one in which it will shut itself off and on, no "fan only" option, and that is primarily what you hear. There is a train track outside, but there's nothing anyone can do about that. We got up once a night to a train blast. The Direct TV was awkward. You couldn't turn on the TV with the remote. Had to get up before going to sleep with no known sleep timer. Finally, the breakfast. The pancake machine was broken, and that was excusable...things happen. What isn't excusable is each morning, the eggs and breakfast meat were lukewarm to cold. The heat of the "warmer" needs to be turned up or some adjustment made. We will come back if we do need to stay in Portales again, but I hope the little things that make Holiday Inn Express so great are fixed up. September 5, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff Was great when I checked in as a remards member and that I was using a rewards night. Got to the room and there was a note from the manager thanking me for choosing their hotel for my rewards night. Was class all the way. September 1, 2014
Rated 5.0 out of 5.0 by portales stay excellent hotel. breakfast was good but choices could be expanded. overall very satisfied with my stay. August 29, 2014
Rated 5.0 out of 5.0 by Overall hotel experience Great location for ease of getting to places I wanted to visit, and close to town as well. August 18, 2014
Rated 5.0 out of 5.0 by Relaxing Stay I had to make a last minute trip all the way from Dallas to Roswell to pick up my Fiance and on our way back, we got caught in a storm that kept us from getting to Lubbock for the night. This Holiday Inn Express had a room (thank goodness!) for us and Ty, at the front desk, was VERY accommodating! He made sure that we had settled in comfortably and checked on us again to make sure we had everything that we needed. We were so appreciative! Breakfast was fantastic and Jo made sure to not only greet us, but was very personable as well as caring about our stay. This hotel has a fantastic staff and the rooms are very comfortable. I recommend this property to anyone who is traveling through the Portales/Clovis NM area! August 1, 2014
Rated 4.0 out of 5.0 by Quick stay Pleasant Stay. Hotel was very busy with family weekend stays yet attended to our needs. Relaxed visiting area by lobby. July 24, 2014
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