Rated 4.1 out of 5 by 71
Rated 4.0 out of 5.0 by poboi-in-nm one night
On my way home from Florida, my son called to indicate his car broke down in Portales. So I drove out to assist him and due to unforeseen circumstances, we needed to spend the night. Because I'm an IHG member, I opted to stay at the Holiday Inn.
First, the hotel staff was extremely friendly and helpful- that alone made my stay enjoyable and wish more hotels would model that level of customer service.
Food, well it is what it is. For the room price though, I wish that there would be a bit more fresh food options.
Overall, though a nice hotel in the middle of nowhere.
January 20, 2015
Rated 5.0 out of 5.0 by Retired MSG 12Z5HL GREAT STAY
Staff was great/accomodations wonderful..price reasonable..Would stay again..
January 2, 2015
Rated 5.0 out of 5.0 by Mstone Great customer service
The staff was very accommodating and always helps me with my requests. I stay at this hotel every time I am in the area. Every time I go, they impress me more.
December 7, 2014
Rated 5.0 out of 5.0 Should open their pool later
They open their pool at 9 AM, which means you can't swim before breakfast or leaving for a long drive. When I remarked on this, the desk told me they would have been happy to open it for me earlier. Too late to use it, unfortunately.
But why post opening at 9 AM if you will open it earlier?
Otherwise, a nice HIE but located on a major highway with large trucks going by.
December 4, 2014
Rated 4.0 out of 5.0 by Gibbs813 Comfortable stay
While we did not use any facilities beyond the room, the overall experience was as good as any we have had at Holiday Inn Express. The room met all of our expectations.
November 28, 2014
Rated 5.0 out of 5.0 by clschwab47 Grast service
WE stay here every time we come to Portales friendly, clean
November 20, 2014
Rated 2.0 out of 5.0 by john1812 broken promises
We booked a 2 queen bed suite using IHG reward points. The day before arrival we were bumped to a smaller room because we were not "paying customers". Upon checkin I was promised extra points to make up for this. They never showed up on my account. As a platinum elite customer I am VERY dissapointed in the treatment we received from this location.
November 18, 2014
Rated 4.0 out of 5.0 by PackmanJim Quiet location
Very well kept, quiet and peaceful stay. Highly recommended.
November 13, 2014