Rated 4.6 out of 5 by 79
Rated 1.0 out of 5.0 HORRIBLE STAY ~ DO NOT STAY AT THIS HOTEL!!!
I REPEAT!!! HORRIBLE STAY!!! AVOID AT ALL COST
I booked my room almost 2 months in advance and when I checked in and got to my room, it was not the room I booked. I called downstairs to reception and the manager told me that they ran out of my room type so they just put me in any room. (I should have been informed at check-in or prior to that, that my room type was not available.) I was furious after booking that room almost 2 months in advance and this is what I was told. "You were the last one to check in for one of those room types and well, you got the next best thing we could offer." I am not kidding you. But I was told this AFTER I had already checked in and got to the room to realize that it was not the room I booked.
The rest is all downhill from there. No resolution even after talking to customer care.
I repeat. HORRIBLE STAY!!! You have no idea what you're going to get when you arrive after you book the room. Better off staying at another hotel in the town.
September 28, 2014
Rated 5.0 out of 5.0 by Digne Food
The breakfast buffet was very nice. Had some fresh choices. The only thing I would recommend is to have an egg choice without meat.
September 25, 2014
Rated 4.0 out of 5.0 by Proud Popppa Recent Stay
This was not a bad visit, but it was not up to their usual standards. There were some minor issues (not greeted as Platinum level guest, requested room upgrade not available, and folks being allowed to go barefoot in breakfast area. I stay at this hotel fairly often, and they typically do a fantastic job.
September 23, 2014
Rated 5.0 out of 5.0 by juninho10 Good service
Service was good.
Enough parking for guests, it was clean and relaxing.
September 22, 2014
Rated 5.0 out of 5.0 by tigger26 great service
great, friendly staff. Very knowledgeable about the events going on in the area
September 18, 2014
Rated 5.0 out of 5.0 by MSMM Overall, I would recommend this hotel! Staff was great.
Hotel and Staff were great. Breakfast staff made sure food was filled and always available.
September 16, 2014
Rated 4.0 out of 5.0 by momma001 Excellent staff and clean
Stay was nice, toilet seat loose but able to use- A lot of hallway noise and slamming of doors but tolerable
September 5, 2014
Rated 5.0 out of 5.0 by DebK68 Consistently clean and comfortable.
We've stayed at the hotel in Portland, IN, for the last 3-4 years to attend an event. The hotel is always clean, comfortable, quiet and the staff is efficient and polite without being intrusive. I would highly recommend this hotel.
September 4, 2014