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Rated 4.1 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Outstanding Stay The staff here are the best -- professional, friendly, efficient -- and the front desk and breakfast employees are standouts. The whole place is kept in tip-top shape. We will be back! July 2, 2014
Rated 5.0 out of 5.0 by Great customer service, convenient shuttle service All of the employees were so friendly and courteous. Offered help before we could even ask for it. The shuttle service was so convenient in getting to the MAX station. We would stay here again and I have recommended it to others. July 2, 2014
Rated 5.0 out of 5.0 by Clean,convenient and perfect Friendly , professional staff, great breakfast and excellent at-your-service shuttle. July 2, 2014
Rated 5.0 out of 5.0 by surprising experience Will stay again and look for Holiday Inn Express all the time June 29, 2014
Rated 3.0 out of 5.0 Chairs lacking! Dark Our room had only the desk chair and no place for the second person to sit. There was a floor lamp, suggesting it was to go with the additional, but absent, chair. When bringing up the matter with the front desk we were told "That's just the style. Some rooms have second chairs, some do not." Phooey!!! I'm paying for a room with two beds for a reason, I have a right to expect two chairs, even if one has to be the most uncomfortable desk chair I've ever sat in. The new color scheme is dark and oppressive, tension inducing, feeling like a cave, not at all relaxing! It is not a place I'd recommend to anyone except for the location being at the exact point at which we need a place to stay on our 3,500 mile trip. I've no need to stay in an overpriced hotel in downtown Portland when I'm not going into the city for anything. June 28, 2014
Rated 2.0 out of 5.0 by Parking lot torn up, not enough spaces. Rooms need remodeling. Slow bath drains, chipped mirror. Signage to get into the hotel with parking lot torn up very poor. June 25, 2014
Rated 3.0 out of 5.0 by Bad Front Desk The lady who checked us in did not bother to provide access code for the internet nor did she tell us about the breakfast hours or point us to where the breakfast location was. June 25, 2014
Rated 3.0 out of 5.0 by Good location, room needed some additions. This hotel is constructed perpendicular to busy, 4-lane Airport Way. Thus it seemed quieter than other hotels we have stayed at in the area that have rooms that front directly on the road. There was no in-room blanket to use as an alternative to what is now the ever present duvet. At least the duvet wasn't overly thick. There was no box of tissues in the room. The room was a bit worn with a large stain on one chair. However, the breakfast was pretty good, the staff very friendly and the location is very convenient to PDX. Not far away is a very scenic paved trail along the river for those who want to walk/run/bike. June 25, 2014
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