Rated 4.0 out of 5 by 55
Rated 5.0 out of 5.0 by Mema11 Great stay
Enjoyed the room, the breakfast - was able to have a low carb meal and particularly enjoyed the van driver - very helpful and courteous.
April 18, 2013
Rated 4.0 out of 5.0 by PJ66 Overnight stay between flights
We had friendly and punctual shuttle service in both directions to the airport. We checked in late and the staff was very efficient. Room was comfortable. Left @ 5:30 AM on Sunday and they even had a few breakfast items out for us to grab.
Didn't stay long, but appreciated their service!
April 14, 2013
Rated 1.0 out of 5.0 by PDXApril7 Loud neighbor and No relief
My recent stay started off well. I had trraveled all day (14 hrs) , and came to the Portland area the night before a big meeting. I wanted to be fresh and relaxed for the meeting the next morning. Book at spa tub room so i coul dunwinfd and get a good night sleep. Then the party started in the next room at 10:30 pm i put up with it until midnight when I called the front desk and the night clerk said"I'll take care of it. I'll tell them that if i get another report they will have to leave". Well 30 mins later they were back at it again. With the sound of "that is some good stuff and lets go get some more" I decided to change rooms. The night attendent seemed shocked that I would aske for another room as he "had warned the guest".
The clerk found aother room on the same floor and gave me a 1000 Priority club Bonus points. I asked for the manager to get ahold of me the next morning. And the noisy party guest remained in their room.
The next morning I went to my meeting and returned to the hotel to check out. No mesasge from the manager on the hotel voice mail. No written message left in the room. I get little sleep, no response from the manager and a big 1000 points for my trouble.
Good customer service would have followed up via an email, voice mail, some type of written or verabl communication. No message was ever left, so please dont play that card. If the customer has an issue you bird-dog it until it is resolved.
This is a one unhappy and disappointed Platimum Member.
April 13, 2013
Rated 4.0 out of 5.0 by Hairferry74 Quick and clean
Boy, I was tired when I checked in for my brief stay while on the road for work. I was greated, quickly checked in, and promptly sent to bed...they only thing they didn't do was tuck me in...lol. The next morning the breakfast crew was busy and polite making sure all needs were met for all of us guests.
2 days later when I checked in on my way back north, I had the exact same experience.
I appreciate the consistancy and will keep my stays at The Holiday Inn Express.
April 9, 2013
Rated 3.0 out of 5.0 by Applegator Very noisy and all requests go ignored.
We have stayed at this property three times so far in the two room suite and two out of three times the people above us have made so much noise we could not sleep and it was after midnight the first time and 11:30PM last time requiring me to call the front desk.
Although I have requested not to be put on the first floor the last two times my requests have never been honored even when the reservation was made in advance and the hotel never tells us they have no intention of honoring the request until we get there. As a result we will no longer stay at this hotel. It seems to me if you have just two senior citizens like us that want to be on a higher floor and people with children it would be wise to put the people with children on the first floor and then the children can jump on the bed to their hearts content.
March 22, 2013
Rated 1.0 out of 5.0 by Jeff49WA Portland Airport HI Express
I will never stay at this hotel again. Very, very disappointed with management.
March 20, 2013
Rated 5.0 out of 5.0 by CHEAPWILLOW GREAT STAFF AND COMFORT
STAFF WAS GREAT, ROOM WAS CLEAN AN COMFORTABLE, VERY NICE BREAKFAST, PERFECT LOCATION FOR US, VERY GOOD VALUE. WOULD STAY AGAIN IN A HEART BEAT.
March 19, 2013
Rated 4.0 out of 5.0 by birdwatcher Best Breakfast Ever
Courteous maid service and van driver. Check in was quick as well as check out. Everything was wonderful, the hotel was pricey with the tax added on, but the breakfast and room was really nice.
February 8, 2013
Rated 5.0 out of 5.0 by Al938 HIX at PDX. Excellent product, excellent value
I've stayed at this Holiday Inn Express on Airport Way near PDX many times. I have been very happy with the experience, including the staff, the rooms, the breakfasts, and the convenience of being all inside (not separated buildings) in this frequently rainy city. The staff are very friendly and helpful. I highly recommend it as an excellent value. Do not get confused and make reservations at the nearby Holiday Inn at 82nd and Columbia. If you are sensitive to airplane take-off noise do not stay at this or any hotel near any airport.
February 7, 2013
Rated 5.0 out of 5.0 by wa7djz Great place, stay there often
I have stayed at this place several times and have always found it to be a good value and a great place to stay. They have been upgrading the property at different times so it is in good condition.
January 28, 2013
Rated 3.0 out of 5.0 by Sunny54 Good for one night
Overall the place is pretty good, but we were there for 3 days and the internet was out most of the time which was a REAL hassle. Also it is a bit noisy, but we were on the front side, so that may have added to the noise level. Otherwise it was clean and pretty comfortable.
November 29, 2012
Rated 5.0 out of 5.0 by UnclePhil55 LOCATION & STAFF MATTER
I chose to stay here because the staff is great, the location is great, the value is great. When you travel for business 45 out of 52 weeks a year and find a place that just fits you stick with it. This place fits!. Great stay!
November 25, 2012
Rated 1.0 out of 5.0 by Lisa525 Great Hotel perfect location
The Holiday Inn Express Portland was a beautiful hotel. The staff was helpful with directions, maps, etc. The rooms were clean and updated. The bathrooms were clean as well. The hot breakfast that they serve in the morning had a large variety of food. There was something there for everyone. I particularly liked the hot chocolate chip cookies at night. That was a treat. This hotel was a great deal for the price, especially with the breakfast. I will definitely be coming back.
November 9, 2012
Rated 3.0 out of 5.0 by SGZA Great staff but property needs renovation
We stayed three nights here and would recommend only for the value and location near Portland airport. The property is worn and needs renovation, our shower curtain rod was hanging by a thread, the carpets and wall paper is outdated. The breakfast is convenient but not special, all items are premade and warmed up, but they do offer a selection of hot and cold items. The staff is very friendly and helpful, and the rooms were cleaned nicely every day. If you are looking for an inexpensive, forgettable place, this is it. There are a lot of other hotels nearby so check everything first. There are not a lot of food choices within walking distance for dinner or for picking up a bottle of wine or some snacks. The property is on a busy street and on the departure end of the runway so you will hear that 6 am flight every morning!
November 4, 2012
Rated 1.0 out of 5.0 by Eddie302 Least recommend HDI
I would not recommend this Holiday Inn Express or stay here again. The room was out dated, no microwave, fridge.
October 30, 2012
Rated 5.0 out of 5.0 by Twooklok Comfort and Staff
Friendly and accomodating staff. Room was clean, comfortable
and well appointed. Great value for the rate.
October 17, 2012
Rated 4.0 out of 5.0 by David46 Great front desk service
The front desk clerk was very friendly and helpful in directing us to a gas station to refuel our rental vehicle and local restaurants. She was very quick to get us registered and assigned a room. She deserves a pat on the back.
October 15, 2012