Rated 3.9 out of 5 by 191
Rated 5.0 out of 5.0 by Army Civilian Traveler Great place to stay
We selected this Holiday in for its location in close proximity to the Portland Airport (PDX). We were very pleasantly surprised with what we found upon our arrival. We had spent the week in Newport Or, at that Holiday Inn Express and had a wonderful time there as well. We chose the Holiday Inn by the airport to facilitate an early departure the next morning. The room was excellent, and the dining and bar were both superb.
July 2, 2014
Rated 5.0 out of 5.0 by Jessejmes Best Customer Service
I am a Platinum/Ambassador card member. This is truly one of the best hotels I have come across. They acknowledged my status and my coworker who had just joined the IHG rewards. They went above and beyond from the moment of checking in. Great location from the airport, great bar, and restaurant . A little outdated decor in some rooms but looks like they are making changes in that aspect.
July 1, 2014
Rated 3.0 out of 5.0 by Ticon smile
A bit more smile at the receptionist counter will be helpful. Overall, it's still a good experience
June 30, 2014
Rated 5.0 out of 5.0 by olsurfer Portland Stay
Great location and comfortable stay. Staff was attentive to my needs and very courteous throughout y stay. Great location near the airport, but not on top of the airport activity near by.
June 30, 2014
Rated 5.0 out of 5.0 by Call of Duty Exellent stay at this hotel
Great welcome at the arrival, great direction on what is at the hotel, location and open hours. Great room and quite considering so close to the airport! Recomment it!
June 27, 2014
Rated 1.0 out of 5.0 by Somebody00 Room Smell
Musky old smell in room. Call front desk to change room but said rooms were fully booked. Said will get cleaning service to look into it. Nobody showed up. Not even a follow-up call to see if problem was taken care of.
June 26, 2014
Rated 5.0 out of 5.0 by SLK! Nice room
Hotel is clean and comfortable, hotel shuttle is convenient
June 26, 2014
Rated 1.0 out of 5.0 by Mermaid Maker Poor customer service
Billing was incorrect and difficult to get it resolved.
June 26, 2014
Rated 5.0 out of 5.0 by AndyCA Great Hotel Great staff
All around Great with no problems, very quite, wonderful staff.
June 25, 2014
Rated 2.0 out of 5.0 by travelguy79 no blinds
the stay was nice but no blinds to keep the sun out so I got woke up at 530am and could no go back to sleep very frustrating. no fridge or coffee in the rom very disappointing
June 25, 2014
Rated 1.0 out of 5.0 by pc4025 Noisy location, avoid
The biggest problem is the noise. If you want a good night sleep, this is not the hotel for you.
June 23, 2014
Rated 4.0 out of 5.0 by aussiexp Good option near the airport
Always a bit wary of airport hotels. Premium lines of better hotel chains tend to be OK, the rest are often a gamble.
This one was good - quiet and comfortable and very easy to get to/from the airport. The actual access into the hotel when you get there is anything but simple, but you get used to it. Car parking is scattered about and probably just enough - but you will find one eventually and nothing is that far a walk at the end of the day - unless you are in Portland rain.
Of course as an airport hotel you are nowhere near anything, but getting downtown to where there are things to eat/see/do is pretty easy if you have a car.
Bottom line - I'd stay there again for the value - I'd stay downtown if the price was right.
June 21, 2014
Rated 4.0 out of 5.0 by Drack77 Very efficient staff
Checking was quick and easy with trainee. Room was Clem. A little noisy from the outside l traffic. A good nights stay
June 18, 2014
Rated 5.0 out of 5.0 by Jimmy Joe Great for Upgrade
I prefer this property over all the IHG in the Portland area. The staff are great. The bar is fun and breakfast is better than the HIX.
The night before I was able to call and secure a 2-bedroom suite upgrade! This was very helpful and I will stay here again.
June 18, 2014
Rated 5.0 out of 5.0 by Kimtiana Great Experience - Great Staff
Dear Hotel Management,
I would like to express how impressed I was with Megan's customer service during my stay June 14th-15th during the World Wide Dream Builders Event.
I arrived around 11:30am. Megan let me know my room was not yet ready and offered to store my baggage until a room became available. She let me know that I could take an existing room, but if I wanted to wait I could be placed in a more desirable location. I appreciated this - and opted to wait.
Megan gave me a couple of options where I could change my clothes since I was not able to be in a room before our event.
When I was booked into my room - it WAS a better location! So I had a wonderful overnight rest rather than what could have been a fitful night listening to the train.
Megan has a wonderful attitude! She will keep people coming back to your hotel! I booked a reservation for our next stay in October - and could have simply booked at another hotel!
Thank you Megan
Kim G. (sure to return customer!)
June 17, 2014
Rated 4.0 out of 5.0 by sandsl Always a good experience
We've always enjoyed staying at the I205 holiday inn and have no complaints. We are priority club members because Holiday Inn is a great value and a consistently good experience.
June 14, 2014
Rated 5.0 out of 5.0 by Nimik Comfort & convenient to access to downtown
This hotel has very simple appliances. Food is light & easy to eat but variety of food is insufficient. Very convenient to access to downtown.
June 13, 2014
Rated 4.0 out of 5.0 by AZLimey Spartan but convenient and comfortable
The hotel was an excellent pre-travel location and allowed the family to chill in anticipation of a diverse travel plans the following day.
the hotel amenities seem to be too grand for the business activity and the large empty spaces detracted from the potential warmth and comfort of the hotel and bedroom accommodations.
June 13, 2014
Rated 5.0 out of 5.0 by Frequent.Customer Well-Staffed Hotel, Recent Remodel
The remodel of the hotel is great. It is a very pretty hotel inside now.
The staff have been awesome every time I stay there.
June 12, 2014
Rated 2.0 out of 5.0 by bradtami Good room poor communication and breakfast
Overall our room was satisfactory. However, in the beginning we were told we had to wait for a better room just to find out they gave us the room by the elevator. The did fix the problem and the new room was better. The hallway did smell like smoke although it was non smoking. In the morning we believed that the breakfast was complimentary so we had the traditional buffet. It was not good and then we got charged for it. We spoke with the front desk they said sorry its not. We are not a holiday inn express. I have stayed here before and did not come across this problem. They also said this is a common problem with guests. If it is often a problem then you should make sure your website states that there is a charge. Some staff was amazing but the man at the front desk was rude.
June 10, 2014
Rated 1.0 out of 5.0 by TomHR Park, Sleep Fly AWFUL experience
I arrived at PDX at 11:30 and waited to call the hotel until I had my bags. I called them at 12:10am and then went to the waiting area. The less than 10 minute ride took over 35 minutes and then when the driver finally arrived he totally catered to United stewardesses and treated the rest of the passengers as 2nd or 3rd class. The driver loaded their bags first, then when they lingered outside we were instructed the front seats were for them, then even though he had to move other bags he unloaded their bags first which meant they would have no wait to check-in.
I fly often and have used park/sleep/fly at several other hotels which provided way better service. I recommend you look elsewhere if you are planning on using their pdx shuttle.
June 8, 2014
Rated 5.0 out of 5.0 by Dr. MLR Very Comfortable
Comfy bed, nice suite, nice amenities.
Friendly front desk staff
The bathtub stopper had some issues, but otherwise a great stay!
June 6, 2014
Rated 4.0 out of 5.0 by BK828 Isaac to the rescue
On 5/30/14 we arrived @ the hotel, at almost midnight, confirmation # in hand but my reservation was no where to be found. After trying to resolve it with central reservation, Isaac B. stepped in & resolved the issue. He was very friendly & accomodating. Our room was great & we got some much needed rest.
June 3, 2014
Rated 3.0 out of 5.0 by Shimmy3 Night before flying out
I stayed the night at the Holiday Inn near the airport because I had reward points to use and because it offered complimentary services like free shuttle and Park 'n Fly.
The hotel on the outside looks old and worn. Upon entering, the front desk is awkwardly placed to the middle left, but easy enough to find. At the Reception/Lobby level, the hotel interior looks modern and updated.
The check-in staff were attentive and explained my benefits of being a Gold member. I've stayed at numerous IHG brands and I the front-end staff have always consistently been pleasant and helpful.
I was upgraded to an executive suite, which consisted of a small sitting room and separate bedroom. The overall layout of the room was awkward and almost felt disjointed. The room had a faint smell of old smoke which wasn't overly overwhelming, but noticeable. The bed was comfortable overall. I do have to admit though, that I slept terribly in this hotel room because of the noise coming from outside of the hotel. I am not a light sleeper, but I was woken up by at least 3 trains that passed by the hotel as well as any large vehicles that drove pass the hotel. I truly was disappointed about my sleep quality at this hotel. I did speak to colleagues that stayed on the other side of the hotel on the same floor and they said that they slept fine.
I do want to say that the bar and restaurant is very nice and produce better than usual hotel food. I can appreciate that. The staff were friendly and attentive. Also, the shuttle drivers (both to and from) were helpful with loading luggage and giving directions. The Park n Fly service is a nice feature and although I may not consider staying at this location again, I may reconsider if I really needed to use a Park n Fly service at this hotel again.
All in all, my experience was not bad. But the hotel could use some updates in its space and furnishings. The staff are competent and friendly which is always a plus! I just wished my sleep quality was better - had I stayed multiple nights, I would've asked to change rooms due to the outside noise.
June 3, 2014
Rated 5.0 out of 5.0 by PeterB1 Highly recommend!
Excellent property with first rate staff and service. Warm welcoming experience after long brutal travel on airplanes. Highly recommend!
June 3, 2014
Rated 5.0 out of 5.0 by Loebie Friendly Staff
Good value for money. Staff in both the front desk and restaurant were all friendly. Beds and pillow were comfortable and clean.
June 2, 2014
Rated 5.0 out of 5.0 by GreenDiva Great Service - Great Room & loved the upgrade!
This is the 2nd time we have stayed at your hotel & it will be our 1st choice when visiting Portland! My husband and I enjoy the location and easy access to The Max. We were pleasantly surprised to be upgraded at check- in on this last visit.
May 29, 2014
Rated 4.0 out of 5.0 by Mauigirl06 Great check-in and room
We checked in a little after 11pm after a long day of traveling. The young lady at check-in was extremely helpful and polite.
Rooms were nice and comfortable. Portland had issued a no drinking tap water due to E. coli. The front desk were extremely helpful with answering questions regarding the issue and providing clean water.
Went down for breakfast the next morning. Yuck! The buffet was almost completely out of food, maple syrup all over the floor, food all over the buffet counter, no plates, and dirty tables. Another guest asked a young gentleman if they were bringing out more plates, he looked at them and walked away without responding. Needless to say, we left.
May 27, 2014
Rated 3.0 out of 5.0 by amacwow good location, staff and hotel, restaurant needs somr work though.
I have stayed here for years and the upgrades were a welcome site to see. All upgrades however have not had a positive impact.
Rooms and staff are excellent. Location is excellent for business travelers.
The restaurant however is far from being efficient and strongly recommend going offsite to have a meal.
MY last experience had me getting seated at table in new refurbished restaurant at 6:30 PM. I received menu and beverage within five minutes. The appetizer arrived thirty minutes after order and entree never arrived even after over an hour past since order. Ended up leaving restaurant ninety minutes with no meal and a reason from waitress that menu is new and kitchen had yet to even start my dinner.
Hoped I could at least hit the club room for snack prior to turning in, but club room was a mess with overflowing trash and nothing available but grapefruit juice.
May 25, 2014
Rated 3.0 out of 5.0 by 12paws hotel
We were on a non smoking floor but the hallways had a really strong smell of cigarette smell.
Our towels looked dirty, had stains.
May 22, 2014