Rated 4.6 out of 5 by 69
Rated 5.0 out of 5.0 by chief sue Cleanest, Friendliest
Candlewood is my favorite brand when traveling, but the Portland-Airport location has upped the game. This was a "bucket list" trip with my 78 year old god-mother. She had never heard of the chain and now it is her favorite. Her 1st report on the phone to relatives was to brag on the hotel!
This location was the cleanest, friendliest hotel I have ever stayed in. The entire staff went far above and beyond to make everything perfect. We're disappointed when our trip takes us where there isn't a Candlewood. Excellent job.
August 24, 2014
Rated 5.0 out of 5.0 by SiskFamily7 Life saver!
Our family spent 43 nights at the Candlewood Suites near the Portland Airport while we were waiting for our new home to close. The staff was extremely friendly. Free laundry was VERY convenient and the bed was extremely comfortable. Large rooms! I wish we knew about rewards prior to check out.
August 22, 2014
Rated 3.0 out of 5.0 by Brahma Better Deals in Same Area
I have stayed at Candlewood Suites several times in the past. The courtesy shuttle is the best thing this property has going for it. Otherwise it is far overpriced for the location and amenities offered.
August 21, 2014
Rated 5.0 out of 5.0 by San Tan Valley Highly recommend this hotel
Stayed here for a month while visiting family and friends.
Excellent hotel and great staff.
August 21, 2014
Rated 5.0 out of 5.0 by Randolf Passing thru the Airport
Excellent Customer service, the staff accommodated an early check-in for a couple of vary tired travelers.
August 19, 2014
Rated 4.0 out of 5.0 by Tyson111 Just fine out of necessity
Needed an affordable hotel by PDX and my stay was just fine!
August 19, 2014
Rated 5.0 out of 5.0 by Trevor1979 Great Value
Excellent accommodations for the price. The shuttle service is perfect for getting to the airport and the commuter train to downtown. It's only 20-30 mins to get downtown by train.
August 18, 2014
Rated 3.0 out of 5.0 by Dreamtraveler Clean and comfortable stay.
The room looked clean and relatively new. Towels and sheets were better than many hotels I have been to. It was nice to be able to borrow movies (good selection) and use the laundry free of charge. Desk staff was friendly but did not appear to be that knowledgeable about area restaraunts. Shuttle drivers were courteous and prompt. If I were to stay there again, I would ask for a slightly larger suite because the one we had only had a night table and lamp on one side of the bed. The other side was pushed up against the wall making it difficult to get in and out of bed on that side. Rooms are only cleaned once per week and towels need to be exchanged at the front desk. It would have been nice to have a light breakfast provided free of charge. There is no pool or whirlpool at this site.
August 16, 2014
Rated 4.0 out of 5.0 by Limey67 comfortable room
Friendly hotel staff, good location for the airport, i had an early flight so it made getting to the airport very easy. The room was comfortable with good amenities. I only stayed for one night and didn't use other hotel features like the fitness room, laundry etc. i would stay here again.
August 16, 2014
Rated 5.0 out of 5.0 by RiverRat1 All went well
The staff was excellent. I only spent one night here so did not use all the amenities, but they looked good.
August 15, 2014
Rated 5.0 out of 5.0 by pingo Very Nice to Stay
I rate high on this hotel because the room is clean and neat and the rate is reasonable. It is also very close to the airport.
August 11, 2014
Rated 5.0 out of 5.0 by Kelly F. Friendly Staff and nice location
This Candlewood Suites is nicer than most. The staff was very helpful and the value for the price is excellent.
August 11, 2014
Rated 5.0 out of 5.0 by MTsportsfan Fantastic room for our last night in Portland
A group of 4 of us were flying out of Portland early on Saturday after staying on the coast for the week. We were looking for a place that had a free airport shuttle along with a recliner so that Mom would be able to sleep more comfortably. The Candlewood Suites was a perfect place to finish up our vacation. The front desk person - I believe MIkala was her name - went out of her way to make us feel welcome and even helped us out when we were trying to return our car to a different location. The Lending Locker (I think that's what they call it) allowed us to pick from a wide variety of DVDs so we didn't have to watch boring TV. The room was immaculate. My only complaint would be that the pillows were a bit on the soft side. Everyone in the group agreed that we would pick this place again!
August 8, 2014
Rated 4.0 out of 5.0 by SpartanSprinters Nice added touches
Had a great experience with the suite we stayed in. Kitchen was perfect, complementary laundry was an added bonus. Wireless was slower than the LTE on my phone, other than that no complaints.
August 7, 2014
Rated 5.0 out of 5.0 by nancce excellent
enjoyed my stay. quiet, clean and the staff was very friendly
August 6, 2014
Rated 5.0 out of 5.0 by pwgoodman39 Candlewood service
I enjoy the atmosphere generated by the Candlewood Brand.
There is more of a feeling of "home" to the stay while doing business.
The kitchen is such a plus with a full size refrigerator, microwave, and a stove top is great. It really allows some flexibility for meals. You can actually cook and not eat out all the time. The dishes, utensils, pots and pans are a fantastic plus.
From a very satisfied guest.
August 3, 2014
Rated 5.0 out of 5.0 by splog1938 friendly helpful staffr
from the firdt to last day, the staff was outstanding...front desk staff was superb (of coure we plied theym with chocoltes from San Francisco(:-) ).
August 2, 2014
Rated 5.0 out of 5.0 by Portland-nite Great management
Could not ask for better management. A great room, very clean. Kitchen was an extra added bonus, along with a large fridge.
July 23, 2014
Rated 2.0 out of 5.0 by DH72 Problem with Smoke Detector
The first two evenings were fine. The beds were comfortable and the room temperature was easy to regulate.
The third night was a mess. About 3 am the smoke detector started making a beeping noise. My daughter and I were trying to figure out what was going on. We called the front desk. Two gentlemen came upstairs and looked at the detector. They did not seem to know what to do and the desk clerk said he could not remove it for safety reasons. I had to tell them to disconnect it or move us to another room. There were no other rooms available. Finally, the guy removed it but came back in the morning, reconnected it, it made the noise again and my daughter could not continue sleeping.
The desk clerk and maintenance man were polite but there was not an offer to compensate for a poor night of sleep due to this issue. I will not use this hotel again when I visit my children in Portland
July 18, 2014
Rated 5.0 out of 5.0 by frtz Candlewood and Employee's
Want to compliment everything....
.the only small complaint I would have is that all the POP in the cupboard was cola products....I prefer Pepsi products,.,,,,,
the linen's are wonderful the bed was fantastic and the whole Room was very very nice and very accommodating......Very very close to the airport, IKEA, and EXPO. close bye, Buffalo Wild Wings, Red Robin, and many other's with in driving little distance....
Very nice having the USA paper there each day and Sat. the Oregonian!!!!!
Thanks for a wonderful stay.....
July 16, 2014
Rated 5.0 out of 5.0 by K-2014 Great stay!
The Candlewood Suites Portland Airport was home to me and my little doggy for five months. The staff at this hotel are very customer service oriented and well trained - just really great people.
Every morning I received a warm greeting along with a cup of hot coffee,. When I did not feel like cooking something in the nicely equipped room kitchenette I could always visit the Candlewood "store" for something yummy.
Laundry facilities are free of charge, as is the well equipped fitness room. The housekeeping staff is meticulous about keeping the hotel, sparkling clean.
I highly recommend the Candlewood Suites Portland Airport!
July 16, 2014
Rated 3.0 out of 5.0 by must love dogs nice room, great to have a kitchenette
Missing the little things-
1. Water on the kitchen floor and we were made to sit and wait while maintenance decided the source (would have appreciated being moved right away).
2. Not aware that housekeeping was weekly only! As a result we came back to our room the way we had left it in the morning...very disappointed.
3. Our towels were not replaced. Again on a weekly basis unless you know to put the dirty towels outside your door for replacements.
July 14, 2014
Rated 5.0 out of 5.0 by bizEtravler09 Immaculateand convenient room.
Got into PDX late and the close proximity of this hotel to the airport was great. One bedroom suite was very clean and spacious. King size mattress was a little hard for my back and the sofa bed was not very comfortable for my son, but sometimes that happens with sofa beds. We liked our stay overall very much and would consider returning on our next trip to Portland. Shari's coffe shop was nearby and we also ate one morning at Elmer's about a couple of miles south. Both cafes are excellent.
July 5, 2014
Rated 2.0 out of 5.0 by adc27 Poor Service
Was not allowed to book required room at booking and told that it would be accommodated at check-in. It was not. Room stunk of "fragrance." Worst room in the place. Told I was upgraded to a kitchenette because I am a Platinum Member when they all have them anyway. No roll away to accommodate my stay. Three people shared a king bed. As a Platinum Member I was put on the top floor, airport side, and next to the elevator. Couldn't even check out because the computers were down, which also describes the internet throughout my stay. It was faster on 3G and many times I could not connect at all. I did not even receive an email check-out bill. Horrid. I have had awesome experiences at every other IHG hotel I have stayed at with dollars or points. Always treated the same. NOT HERE.
July 2, 2014
Rated 5.0 out of 5.0 by TMOB GREAT PLACE !!!
VERY COMFORTABLE !!!!
VERY CLEAN !!!!!
VERY SECURE !!!!
GREAT SERVICE !!!!
July 2, 2014
Rated 5.0 out of 5.0 by malain Great place to stay!
The hotel grounds were well-cared for, the staff were very friendly, and the rooms were spacious and clean. Additionally, the breakfast had a lot of variety, and this location was convenient to the airport. Definitely will stay here again!
July 2, 2014
Rated 5.0 out of 5.0 by KadeysGma Great Stay!
We stayed at this hotel because we were in Portland for a family reunion and we had a wonderful stay. Was not too happy about the wait time to check in. Check in time was at 3 PM but we had to wait for our room to become ready. It took about 40 minutes before we were able to finally get into our room. The plus side is that the staff offered us free beverages and a snack from the Candlewood Cupboard and that was greatly appreciated. The rest of the stay went without a hitch. The staff went over and beyond their call of duty. They were all very friendly and showed that they appreciated our business. The hotel was clean, fully stocked with all the necessary kitchen items and they offered free laundry for the guest so we did not have to return home with a suitcase full of dirty clothes. Plan on making this trip annually and you can bet that this is where we will be staying on all of our visits. The parking lot is well lit and easy to get to the entrance of the hotel without having t be worried about safety issues. I felt very safe coming in around 10 PM every night with my 4 year old granddaughter. Want to thank the staff for making us feel very welcome! And hope to see you all next year.
June 27, 2014
Rated 3.0 out of 5.0 by Lamm Roomy but lacking
When I booked this room, I told the girl what I needed: kitchen (we were staying to 4 nights), one bed, dining area, hopefully a sofa for sitting comfortably. No guarantees on a sofa, they said. All rooms have a full kitchen (with a noisy fridge). There was very little counter space however but lots of empty cabinets above -where that giant microwave would have been better suited-, so food prep was either cramped or done on the dining table/desk. There were only enough dishes/silverware for 2, so it meant lots of dish washing. One of the 2 chairs for the table was and office chair on wheels... Odd. We realized afterward that the room was actually an "accessible" room (and it was too late to change rooms, since the hotel was full), which explained how "roomy" it was.. So there were bars all over the bathroom, and a fold-up seat in the tub. That meant no comfy soak for me! There was no bathroom vanity, only a sink and a skinny shelf above the toilet, so little room for my stuff. They had conditioning shampoo, but no body lotion. The hand-held shower head was on a sliding rail so it could be lowered for someone in a seated position, but the installation was faulty so it always slid down to the lowest position, forcing me to hold it while aI showered. It's not as if this were the only room available at the time I made the reservation: I had a choice of 3. Had they told me it was an "accessible" room, I would have opted for a different one. They simply said it was a "King Suite". I went to the "store" on premises to buy tampons or pads... NONE. You'd think that they would have that there!!! The girl at the desk gave me some for the storeroom, there for employees. The front desk person NEVER greeted us as we entered, not until the last morning, when a new person was on duty. No breakfast served. The plusses: it was quiet and clean and comparatively inexpensive. The sheets are very nice.
June 25, 2014
Rated 5.0 out of 5.0 by deb34257492 Very Accomodating
The staff went out of its way to make sure everything was satisfactory and to take care of our needs.
June 25, 2014
Rated 5.0 out of 5.0 by CynthiaT 象家一样的酒店
因为需要在波特兰停留将近一个月的时间，而且是和老公、儿子一起入住，我希望酒店能够满足停车、洗衣、做饭的居家要求。Candlewood Suite完全满足了我的需要。这里不仅靠近I205公路，交通非常方便，而且开车不到10分钟，就可以抵达CASCADE STATION，那里不仅有TARGET，还有餐馆和很多商店，方便之极。如果选择进入市区而不想开车，MAX又能提供最方便快捷的交通。酒店全免费的洗衣房，可以借用的咖啡机、烤箱和其他厨具更是非常周到。我们一家三口在20多天的住宿过程中感觉就象在家一样！
June 10, 2014