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Rated 4.2 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Clean/new room great tv and lots of channels Overall good stay. When I checked in had a little trouble with the gal at the front desk. She acted like she didn't want to take my reservation. Kind of short with me would of rather transferred me to reservations. I wanted to just make them with her. September 22, 2014
Rated 5.0 out of 5.0 by Convenient location, helpful staff We had to have some work done on our boat and were pretty frazzled by the experience. Having a comfortable place close by to escape from the chaos of all the work was a big relief. September 22, 2014
Rated 5.0 out of 5.0 by Front Desk Not having been in Portland for awhile and needing help on how to get to the Sat market in down town the Lady at the frond desk was very, very helpful and we made it to the market just like we know what we were doing. September 19, 2014
Rated 4.0 out of 5.0 by hidden but clean and restfull If you are staying here for Business great place after a long day at work. If you are driving a lot to work or to locations for meetings getting here is heaven. September 18, 2014
Rated 5.0 out of 5.0 by Great Stay I have come to be a loyal IHG customer. I feel the brand is comparable to many of the other lodging choices offered out there. We enjoyed our stay here and would definitely stay here again. Its a great area and has lots of things to do. The quality of the hotel and amenities offered are exactly what I expect from IHG and find this is always consistent when I use these properties September 16, 2014
Rated 5.0 out of 5.0 by Very Nice Facillity, Convenient Facility is located close to a shopping center that has several good eating options. Always find this facility clean and well maintained. It is very quiet as it is removed from the freeway but has easy access. September 15, 2014
Rated 5.0 out of 5.0 Very warm and friendly Hotel. We had a hard time choosing where to stay in the Portland area. Thank God we made the choice we did. This is the most friendly hotel you will ever stay at. The rooms are clean, the breakfast bar has many choices, and the surrounding area is very nice and quiet. The clerks working the front desk treat you like you are their next door neighbor. Very happy with the choice we made! September 11, 2014
Rated 5.0 out of 5.0 by staff who go above and beyond Are family stayed here in August, it was for us a very hot day as we were coming from the coast. we had tried to book other hotels but they were full and not taking reservations. we managed to get a room at the Portland-Jantzen Beach Holiday Inn Express and Suites. By the time we had arrived, the place was very busy as it seemed to be that time of day where everyone driving in and out were either trying to get a room or were requesting something from the front desk. The Lady working the front desk was very courteous and obliging. My wife and I were impressed with her steadfast manner even though she seemed to be working by herself. There seem to be a mix up with the paper work on our reservation. She took care of our needs and made our stay very enjoyable and made sure we were getting a room at the hotel. I feel that with this type of customer service being provided by the hotel staff, we will definitely be looking to stay at this property again, when we are in Portland and other Holiday Inn Properties when travelling abroad. Thanks again for the great customer service and helping with our September 8, 2014
Rated 5.0 out of 5.0 by hood to coast 2014 good location, clean comfortable and friendly staff. close to large mall area September 6, 2014
Rated 1.0 out of 5.0 by Will Not Be Back I stayed at this hotel for a business trip where I had to work a difficult schedule and my family was going to stay part of the trip with me. When I first arrived at the hotel, no recognition of being a platinum IHG member, it seem like the front desk person was to busy for me and she had a lot things she was working on and was working alone. They put me in a room right next to the elevator which I immediately had to change which I felt like it was an inconvenience for them. When I went to the room it smelled like urine. I called the front desk and they did not have any other room to change me to on the top floor and I needed to be on the top and explained my need due to my work schedule and need for sleep during the limited time I had for sleep. They gave me room deodorizer that did not help and was so load you could not be in the room when it was running. I asked about an upgrade being a platinum member and was made to feel like since I was staying for 5 days I would not get one and other people are more important and get them that were not staying as long as I was, after staying a 100 nights in IHG hotels year to date this did not sit well either. Once my family arrived they confirmed the urine smell. The room layout was odd because the sink area was in the main part of the room not in a bathroom like a normal bathroom and when I had to get up for at 3:30 am this does not work for others in the family. I asked for a late check out and that seemed to be a problem as well and front desk lady was very reluctant to give me an extra hour because house keeping did not like late checkouts. All in all, one of the worst Holiday Inn Expresses I have ever stayed in and will never be back. September 6, 2014
Rated 4.0 out of 5.0 by Satisfied But Frustrated Over Minor Inconvenience I have stayed at this property at least six times in the past year and never once has my bill been under the door on the day I was checking out. Required me to take the extra time to go to the front desk and request a copy. I have mentioned it to the front desk clerk on almost every occassion since it is normally standard practice to deliver your bill under your door at other hotels. Nothing has seemed to work, so I thought I would take this opportunity to write a review and comment on my minor inconvenience. Other than that, this is a good hotel and I plan to stay there again. September 2, 2014
Rated 4.0 out of 5.0 by SWEET ROOM!! Will stay there again for sure!!! The suites are very nice.. This is our first time staying in a suite at this hotel. The check in clerk was very informative and nice. August 30, 2014
Rated 5.0 out of 5.0 by Great Pillow The pillows were the best and the bed was very comfortable. August 28, 2014
Rated 4.0 out of 5.0 by Good choice except for hot tub We enjoyed our stay here except for the one night we really to use the spa after being on our feet all day. The water was nice and warm, but the bubbles wouldn't work! August 28, 2014
Rated 5.0 out of 5.0 by Nice place to stay The best part about staying at holiday Inn is the consistency between it's locations. Always clean and comfortable. August 27, 2014
Rated 4.0 out of 5.0 by Good Hotel in a great location Same reliable Holiday Inn you find everywhere just in a different location. August 24, 2014
Rated 4.0 out of 5.0 by Great Breakfast Great variety of food! Room was comfortable. Great bed. Hot tub was nice. Next to shopping August 21, 2014
Rated 5.0 out of 5.0 by Excellent Hotel..Great Service. All you would expect from a Holiday Inn Express. Didn't have a corkscrew in the room but we were able to borrow one from the front desk. August 19, 2014
Rated 2.0 out of 5.0 by Loud near elevator with indifferent service We checked in late and were given room 216 I think, which shared a wall with the elevator which was very loud. I noticed this right away, went downstairs and asked for a room change but there were no other rooms. So I asked if my deposit could be voided if I found a room in another hotel and the front desk person said no, and was not able to connect me with a manager. This policy is a problem I think and will deter me from staying in a Holiday Inn in the future. August 18, 2014
Rated 5.0 out of 5.0 by Another great stay in Jantzen Beach as always the HIE in Jantzen Beach Portand OR. was a perfect 10. thee ere alwaysready to great you with a smile and the rooms arealways top notch Thanks August 18, 2014
Rated 5.0 out of 5.0 by Great vacation stay This was a great choice for our vacation in Portland. August 13, 2014
Rated 5.0 out of 5.0 by Pleasant This Holiday Inn Express met all of our expectations for a three night stay. The guest rooms and bathrooms were very clean, the staff was friendly and accommodating. Our stay could not have been more pleasant. We will definitely stay here again. August 8, 2014
Rated 5.0 out of 5.0 by On holiday with grand children Aug1-2, 2014 We had a wonderful weekend at the Holiday Inn Express Portland, OR.. The rooms were perfect! Clean, quiet and comfortable. We played in the pool both days as well as the jaccuzi. The kids 11, 7 & 2 had a blast! The breakfast had lots to choose from, the food was good.. 1 day the warmer wasn't working well but there was enough to choose from so it didn't matter. The front desk help people were very nice as well!!! We would defiantly come back to this hotel! Thank you for everything!!! August 8, 2014
Rated 5.0 out of 5.0 by Quiet and clean Stayed 2 nights, during weekend when full booked. very quiet and clean. One of the cheapest rates in the general area. Breakfast was cold and watered down. August 5, 2014
Rated 2.0 out of 5.0 by Not my best experience. .... As they say, first impressions are the most important thing. Well I must say I was less than pleased with the way I was greeted and treated when I checked in. As I approached the counter that was being ran by a lady named Mary-Ann, she was yelling in to the phone "HELLO, HELLO, I CAN'T HEAR YOU, ARE YOU TRYING TO CALL THE FRONT DESK?" After a minute or so of this she hung up and started the check in process. Upon doing so I explained that I was staying 2 nights and was going to need to check out a little later than noon. Her first response was that I needed to tell the front desk......I responded by asking her if I was at the front desk. She said yes, but I needed to tell someone else. I asked who and she said to tell someone on the morning shift make sure it was ok. I then told her that if she thought it was going to be a problem, then I should probably stay somewhere else. Her response was that she didn't know if it was going to, but I will still need to contact the desk in the morning. Then I asked If she could just put a note in the computer or something. Her response was no, there was no where she could put a note..... At this point I'm very irritated and she just hands me my key and asks my license plate number. Had I not driven 10 hours, I would have lost it and just gone somewhere else. I can assure you I will never stay there again. Why i would not recommend staying here, Expensive! Airplanes are very loud! Maryann is not good with customer service. August 1, 2014
Rated 4.0 out of 5.0 by Mostly great with these bumps. Our family enjoyed our stay at the hotel. First impression, wonderful. The check in staff member was very helpful and was able to get us into a suite for 2 of our 3 nights stay. She helped with info on where the best place to watch the fireworks show was (4th of July) and was very patient with our room change. Downside was when we confirmed our room was booked out by another guest the third night we were told they must have canceled and we could stay. That was not the case and we had to rush out of our suite and into a smaller room so that the staff could prepare it for the guest that was checking in. The breakfast was never stocked when we went in. It didn't matter what time in the morning we went. There was one attendant and she was very rude. I arrived at 9:30 with my kids. Breakfast ended at 10. The pancakes were gone, the cinnamon roles were gone, the "hot food" whatever it was was gone, one bagel, empty coffee. There were no seats and we were told we would be best off grabbing our food and taking it to our room. We waited hoping the food would be restocked while we waited for a seat. The seat opened and that wasn't the case. I asked if she would refill the pancakes and she stated it would take too long and they were closing soon. I asked about the cinnamon roles. She said she would put some out. She did, I went to get some for my kids and was scolded that they needed to heat first. I went to our seat and buttered the one bagel we grabbed. I look over and the rolls were gone. The other hungry guests that arrived after 9:30 snatched them up. No refill. My kids retreated to the room where we had snacks I stayed and opened a small yogurt and filled my cup with decaf coffee. I sat to eat my yogurt when the attendant said I quote "you guys can watch tv in your rooms, I am closed and need to clean" and then she turned off the tv. Myself and the other families that finally sat to eat what little food we could get were kicked off of our tables. That was enough to make the stay a sour. The only other bump was our second room that had to queen beds stayed very warm as the bed close to the air conditioning unit blocked the airflow, poor planning there. Everything else was nice. The rooms clean, the lobby and pool clean, the staff other then the breakfast were friendly. July 18, 2014
Rated 4.0 out of 5.0 by Far from downtown but a good night's sleep This hotel is located far from downtown...just across the river from Washington state in fact. The traffic on I5 through Portland was heavy which made the commute a bit long when we wanted to go into Portland. The hotel is located near stores including Target which was useful to buy needed travel items and snacks. July 15, 2014
Rated 5.0 out of 5.0 by great location and service we were traveling a long distance and wanted a hotel close to the interstate that was nice and not too expensive. This hotel more than met all those requirements. The staff was polite and efficient, the rooms were clean and comfortable and essentially noise free. All the amenities in the room (internet hookup, tv, electrical outlets) were excellent. We would strongly recommend this hotel to anyone. July 14, 2014
Rated 5.0 out of 5.0 by Great Staff Everyone was friendly and accommodating with the reservation changes I made. July 10, 2014
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