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Rated 4.1 out of 5 by 83 reviewers.
Rated 4.0 out of 5.0 by SWEET ROOM!! Will stay there again for sure!!! The suites are very nice.. This is our first time staying in a suite at this hotel. The check in clerk was very informative and nice. August 30, 2014
Rated 5.0 out of 5.0 by Great Pillow The pillows were the best and the bed was very comfortable. August 28, 2014
Rated 4.0 out of 5.0 by Good choice except for hot tub We enjoyed our stay here except for the one night we really to use the spa after being on our feet all day. The water was nice and warm, but the bubbles wouldn't work! August 28, 2014
Rated 5.0 out of 5.0 by Nice place to stay The best part about staying at holiday Inn is the consistency between it's locations. Always clean and comfortable. August 27, 2014
Rated 4.0 out of 5.0 by Good Hotel in a great location Same reliable Holiday Inn you find everywhere just in a different location. August 24, 2014
Rated 4.0 out of 5.0 by Great Breakfast Great variety of food! Room was comfortable. Great bed. Hot tub was nice. Next to shopping August 21, 2014
Rated 5.0 out of 5.0 by Excellent Hotel..Great Service. All you would expect from a Holiday Inn Express. Didn't have a corkscrew in the room but we were able to borrow one from the front desk. August 19, 2014
Rated 2.0 out of 5.0 by Loud near elevator with indifferent service We checked in late and were given room 216 I think, which shared a wall with the elevator which was very loud. I noticed this right away, went downstairs and asked for a room change but there were no other rooms. So I asked if my deposit could be voided if I found a room in another hotel and the front desk person said no, and was not able to connect me with a manager. This policy is a problem I think and will deter me from staying in a Holiday Inn in the future. August 18, 2014
Rated 5.0 out of 5.0 by Another great stay in Jantzen Beach as always the HIE in Jantzen Beach Portand OR. was a perfect 10. thee ere alwaysready to great you with a smile and the rooms arealways top notch Thanks August 18, 2014
Rated 5.0 out of 5.0 by Great vacation stay This was a great choice for our vacation in Portland. August 13, 2014
Rated 5.0 out of 5.0 by Pleasant This Holiday Inn Express met all of our expectations for a three night stay. The guest rooms and bathrooms were very clean, the staff was friendly and accommodating. Our stay could not have been more pleasant. We will definitely stay here again. August 8, 2014
Rated 5.0 out of 5.0 by On holiday with grand children Aug1-2, 2014 We had a wonderful weekend at the Holiday Inn Express Portland, OR.. The rooms were perfect! Clean, quiet and comfortable. We played in the pool both days as well as the jaccuzi. The kids 11, 7 & 2 had a blast! The breakfast had lots to choose from, the food was good.. 1 day the warmer wasn't working well but there was enough to choose from so it didn't matter. The front desk help people were very nice as well!!! We would defiantly come back to this hotel! Thank you for everything!!! August 8, 2014
Rated 5.0 out of 5.0 by Quiet and clean Stayed 2 nights, during weekend when full booked. very quiet and clean. One of the cheapest rates in the general area. Breakfast was cold and watered down. August 5, 2014
Rated 2.0 out of 5.0 by Not my best experience. .... As they say, first impressions are the most important thing. Well I must say I was less than pleased with the way I was greeted and treated when I checked in. As I approached the counter that was being ran by a lady named Mary-Ann, she was yelling in to the phone "HELLO, HELLO, I CAN'T HEAR YOU, ARE YOU TRYING TO CALL THE FRONT DESK?" After a minute or so of this she hung up and started the check in process. Upon doing so I explained that I was staying 2 nights and was going to need to check out a little later than noon. Her first response was that I needed to tell the front desk......I responded by asking her if I was at the front desk. She said yes, but I needed to tell someone else. I asked who and she said to tell someone on the morning shift make sure it was ok. I then told her that if she thought it was going to be a problem, then I should probably stay somewhere else. Her response was that she didn't know if it was going to, but I will still need to contact the desk in the morning. Then I asked If she could just put a note in the computer or something. Her response was no, there was no where she could put a note..... At this point I'm very irritated and she just hands me my key and asks my license plate number. Had I not driven 10 hours, I would have lost it and just gone somewhere else. I can assure you I will never stay there again. Why i would not recommend staying here, Expensive! Airplanes are very loud! Maryann is not good with customer service. August 1, 2014
Rated 4.0 out of 5.0 by Mostly great with these bumps. Our family enjoyed our stay at the hotel. First impression, wonderful. The check in staff member was very helpful and was able to get us into a suite for 2 of our 3 nights stay. She helped with info on where the best place to watch the fireworks show was (4th of July) and was very patient with our room change. Downside was when we confirmed our room was booked out by another guest the third night we were told they must have canceled and we could stay. That was not the case and we had to rush out of our suite and into a smaller room so that the staff could prepare it for the guest that was checking in. The breakfast was never stocked when we went in. It didn't matter what time in the morning we went. There was one attendant and she was very rude. I arrived at 9:30 with my kids. Breakfast ended at 10. The pancakes were gone, the cinnamon roles were gone, the "hot food" whatever it was was gone, one bagel, empty coffee. There were no seats and we were told we would be best off grabbing our food and taking it to our room. We waited hoping the food would be restocked while we waited for a seat. The seat opened and that wasn't the case. I asked if she would refill the pancakes and she stated it would take too long and they were closing soon. I asked about the cinnamon roles. She said she would put some out. She did, I went to get some for my kids and was scolded that they needed to heat first. I went to our seat and buttered the one bagel we grabbed. I look over and the rolls were gone. The other hungry guests that arrived after 9:30 snatched them up. No refill. My kids retreated to the room where we had snacks I stayed and opened a small yogurt and filled my cup with decaf coffee. I sat to eat my yogurt when the attendant said I quote "you guys can watch tv in your rooms, I am closed and need to clean" and then she turned off the tv. Myself and the other families that finally sat to eat what little food we could get were kicked off of our tables. That was enough to make the stay a sour. The only other bump was our second room that had to queen beds stayed very warm as the bed close to the air conditioning unit blocked the airflow, poor planning there. Everything else was nice. The rooms clean, the lobby and pool clean, the staff other then the breakfast were friendly. July 18, 2014
Rated 4.0 out of 5.0 by Far from downtown but a good night's sleep This hotel is located far from downtown...just across the river from Washington state in fact. The traffic on I5 through Portland was heavy which made the commute a bit long when we wanted to go into Portland. The hotel is located near stores including Target which was useful to buy needed travel items and snacks. July 15, 2014
Rated 5.0 out of 5.0 by great location and service we were traveling a long distance and wanted a hotel close to the interstate that was nice and not too expensive. This hotel more than met all those requirements. The staff was polite and efficient, the rooms were clean and comfortable and essentially noise free. All the amenities in the room (internet hookup, tv, electrical outlets) were excellent. We would strongly recommend this hotel to anyone. July 14, 2014
Rated 5.0 out of 5.0 by Great Staff Everyone was friendly and accommodating with the reservation changes I made. July 10, 2014
Rated 4.0 out of 5.0 by Money tied up We decided to use a different credit card for our visit; however, when we got home we see there is still a hold for our original card, plus the balances differ. Please release our money! July 8, 2014
Rated 3.0 out of 5.0 by Front Desk Staff unattentive Don't expect the staff to help you if you have a problem in your room. If you air conditioning is not functional your just going to need to sweat it out. June 26, 2014
Rated 1.0 out of 5.0 by Customer service I arrive late and was given a key to my room. It did not work. I returned the the front desk and they had to "reset" my key. I went back to my assigned room only to open the door and find the room already occupied. Back to the front desk to receive a shallow apology with the promise to hear from the manager. I was assigned a "new" room. I never did hear from the manager. I will not stay at this location ever again. June 22, 2014
Rated 4.0 out of 5.0 by Great location and great service I'd stayed at this hotel a few years ago and knew it would be the ideal location for our overnight stay this time. It was as I remembered. Staff was friendly and helpful. The room was clean and quiet. My only concern was how low the bed was in the handicapped room. I asked about this and was told it met ADA standards. After looking at the new ADA standards, I see the hotel is correct. I'd recommend the handicapped room at this hotel. June 17, 2014
Rated 5.0 out of 5.0 by It was good to be back. Most relaxing. We will definitely return as we visit our Portland family. June 15, 2014
Rated 3.0 out of 5.0 by Poor Internet Connection - Poor Breakfast We have stayed at this hotel on several occasions now whilst visiting our son at Concordia University Portland. On each occasion, the breakfast has not been very satisfactory. On this last occasion, there was no bacon, no bread, and the pancake machine did not work. The lady working there was not at fault, she just did not have the food supplies to cook and it was only 9 am on a Sunday morning. Also the internet does not function very well and constantly cuts out. This apparently according to the receptions staff has been a problem for about a month now and on the two occasions we have stayed int he last month the internet has been terrible. June 7, 2014
Rated 5.0 out of 5.0 by Great Service! Quiet Location! Easy access to downtown and other destinations in Portland. Staff was very accommodating and gracious throughout our stay. Thanks for making our stay so pleasant! June 5, 2014
Rated 5.0 out of 5.0 by Great location near Portland International Raceway We were in town for the Rugged Maniac 5k fun run at the Portland International Raceway. The Raceway was about 2 miles or so from the hotel which made it a wonderful choice for a 9am start time. The breakfast spread was amazing!! There was defiantly something for everyone! Everything tasted fantastic! We were able to come back and shower before heading back to Washington! The front desk agent was warm and friendly! We forgot our bathing suits or we would have used the pool/Jacuzzi. We will be using this hotel next year when we go to the Rugged Manic 5k! June 2, 2014
Rated 4.0 out of 5.0 by Eveythings OK, except the doorlock We, the 2 couples, checked-in at evening on 5/28/2014. We wished to checked-out at 7:00am on 5/29/2014 for homing. We took the excellent breakfast there at 6:30am, and liked very much the lady servant working in the breakfast room for her good kindness. However, my friend's couple could not get into their room for defective doorlock. Luckily, another helpful lady staff at counter called a technician immediately to rectify. Finally, we all could check-out at 9:00am. It wasted 2 hours for us. It's because we had to drive for another 9 to 10 hours for homing in the same car. June 1, 2014
Rated 4.0 out of 5.0 by Great Location Booked 5 rooms for a sofball tourney. Had 3, 2 room suites and 2 standard rooms. All rooms were clean and spacious. Spoke with Mark the manager before booking and gave us a great multi room discount. When we arrived the pool and hot tub were being re painted which wasnt ideal sice we were bringing lots of kids for this stay. Appon check out I spoke with Mark again about the inconvience of the pool not working and he made sure to take care of us. Due to the great service we will be staying here agian next year when we come down for the tourney again. May 29, 2014
Rated 5.0 out of 5.0 by Very comfortable and quiet We stayed at the Holiday Inn Express on the first and last night of our vacation in Oregon. The rooms are spacious and clean. The beds are comfortable. I like the choice of firm or soft pillows. The lady at the front desk was very helpful and nice. Even told us a faster way to get to airport. May 28, 2014
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