Rated 4.2 out of 5 by 39
Rated 2.0 out of 5.0 by scoop123 Don't expect this hotel to consider special requests
I am staying in this area for a number of weeks on business and have asked to have a specific room the last three weeks. Both through the electronic reservation and in person. They keep assuring me that they will take care of it on my next stay but three weeks later I still haven't been given the room. Lots of apologies but no explanation and no change. By the way... when equipment breaks here it does not get fixed. the water fountain has been out of order for over a month and the pancake maker for several weeks. Very little attention to detail here. Their biscuits at breakfast are hard as a rock on a regular basis. I have mentioned it several times but no change,,,,Lots of indifference! Lots of other hotels in the area, time for a change I guess.
November 12, 2013
Rated 4.0 out of 5.0 by wayneno excellent
very clean room.very good lighting in room.breakfast good.staff
excellent.location good.did not like being charged 10 dollars
November 4, 2013
Rated 5.0 out of 5.0 by cristi82 Great Place to stay
Speedy check in. Great and helpful staff. Excellent breakfast with many choices. Comfortable and spacious room and a superb location.
October 10, 2013
Rated 5.0 out of 5.0 by Luisjuly26 Excellent
Nothing second to none. The staffs are very professional and the rooms are very comfortable. They provide recogniton to Awards member.
October 5, 2013
Rated 5.0 out of 5.0 by Ichigobunny Wonderful Venue
My friends and I have stayed here for a local convention over the river for the last three years and we love it! Its nice and quiet, has a wonderful pool, great customer service and has a homey feel. Unfortunately they had a water damage incident this year and the hotel wasn't in amazing shape but the service was great non the less. Will be staying here next year!
September 11, 2013
Rated 4.0 out of 5.0 by Judy888 Good location
Nice quiet location away from all the noise of downtown. Comfortable room and friendly staff. I would stay here again.
September 11, 2013
Rated 2.0 out of 5.0 by travelman99 Hotel problems
We were at this hotel for 8 days total. The day we arrived a water pipe had busted and flooded some of the rooms and hallways. The exercise room and washer-dryer room were shut down. I was able to use both later, but with no air conditioner it was too hot. One night about 10pm the power went out of half of the hotel. We had to get ready for bed in the dark and it was out for 4 hours. No AC either. And it did not appear to be a concern to the front desk
September 7, 2013
Rated 4.0 out of 5.0 by FrankyJ Good location
You were close to Portland but not exactly in Portland and Vancouver. This place is almost in an industrial type area. I found it satisfactory for the night though.
September 4, 2013
Rated 2.0 out of 5.0 by ElectricGrandma Breakfast Room & Fitness Room problems
One person was not enough to replace hot breakfast fare in a timely manner, nor empty overflowing trash containers.
Pancake maker malfunctioned.
Out of hard boiled eggs 30 minutes before Breakfast Room closed.
Ran out of toilet paper & had to go to front desk for replacement.
No cups & empty water dispenser in fitness room, no sanitizer for equipment.,
Disappointing, compared to other HIE stays.
Bed & pillows were excellent, room was always clean.
August 13, 2013
Rated 3.0 out of 5.0 by Awaywego123 Quiet and comfortable
This motel is somewhat out of the way and not close to the TriMet or bus. If you have a car, then you can easily get to downtown Portland. The bed and room was comfortable. The bathroom was okay. The staff was helpful.
August 3, 2013
Rated 5.0 out of 5.0 by MotherLYearth Great location!
We spent three days here and had a great time. There was no shuttle to the airport but there was a shuttle to the train station although we drove to it and parked. The staff was very helpful giving us directions to places and making suggestions for us. It was overall, a wonderful experience.
August 3, 2013
Rated 5.0 out of 5.0 by CMJR Great Location and Services
Immediate access to I-5 and close-by access to I-205. Near major shopping center for all your needs. Good clean, well run hotel; with all you need for one or more nights. Avoids continuous major traffic of Portland, OR and Vancouver, WA areas, while being close enough to meet your occasional needs. Good restaurants close by; both on-island, and in Vancouver, WA.
July 25, 2013
Rated 4.0 out of 5.0 by ann15 Room was wonderful and bed was very comfortable
A little disappointed that the pancake maker was out of order and so was the ice machine on the 2nd floor, other than that our stay was very pleasant.
July 22, 2013
Rated 4.0 out of 5.0 by Tired12 Comfortable
Check in and room were As expected. Breakfast staff disorganized and had to wait for food.
July 16, 2013
Rated 5.0 out of 5.0 by MWK1014 Comfortable bed and spacious room.
Stayed 4 nights. Motel was full (soccer and softball players and their familites) 3 nights, yet the staff promptly took care of us, Kitchen had plenty of breakfast items available, even though the breakfast area was filled with customers.
This was one of the better Holiday Inn I've stayed. The room was spacious, and service was excellent and we really enjoyed our stay.
July 6, 2013
Rated 3.0 out of 5.0 by sme123 Decent place with great
Staff was nice, gym left something to be desired and the pool was a little chilly. The breakfast was great
July 4, 2013
Rated 1.0 out of 5.0 by Butch67 A/C didn't work!
We stayed in room #104 which has a jacuzzi. We didn't dare use it as the room was very stuffy as the A/C barely functioned! Fan only worked on low speed and the compressor wouldn't kick in at all! Plus, it's a ground floor so you couldn't open the window! We have stayed at this hotel many times prior to this but won't do so again!
June 28, 2013
Rated 5.0 out of 5.0 by Flyer737 Overall
Excellent and accommodating staff. Comfortable rooms with a good view of the river. Good breakfast
June 25, 2013
Rated 4.0 out of 5.0 by Lancs22 Good choice
Hotel is well kept and rooms are large and clean. Quiet location would have no problem recommending this for stay.
Having said that I was dissapointed not to be welcomed as I should have been (Platinum member no mention by lady on desk and no upgrade!!) we were there 3 nights and although the room was fine I was not upgraded.
May 28, 2013
Rated 5.0 out of 5.0 by kita variety of breakfast choices
Being totally dairy intolerant I found it very difficult to eat. The eggs had cheese on it and well there just wasn't much alternative. I ate the very over ripe bananas and a hard boiled egg.
May 10, 2013
Rated 4.0 out of 5.0 by SolarTom Out of the way location = a great deal
This hotel is everything you want in a Holiday Inn Express. The pool is on the small side, but other than that it has everything going for it.
I have stayed at this property 4 times and I am always amazed that I would need to pay at least $20 more to stay at the hotels I can walk too closer to I-5 with the traffic noise and signs that shine light into your window all night.
This property is a little farther down the road. But it is worth driving an extra 1/2 mile.
April 18, 2013
Rated 4.0 out of 5.0 by Doingit4G Great location with no parking fee
Some of the hotels close to the center charged $10 + for parking, but at the Portland Jantzen Beach Holiday Inn it was free. Very nice location, close to shops and in safe area.
The only complaint was that reception worker didn't give us water, which usually I receive since I am a platinum member.
March 6, 2013
Rated 4.0 out of 5.0 by Buster51 Nice & Quiet
This hotel is a little out of the way but it's very comfortable and the rooms were quiet. The staff were very pleasant and the morning breakfasts were better than many we've had. Don't miss the warm cookies at the front desk in the evenings. The rooms were very clean and best of all the beds were super comfortable.
February 21, 2013
Rated 5.0 out of 5.0 by goto Quiet great place to stay
Comfortable, close to Max Yellow Line (Light rail). Quiet location and away from traffic.
January 10, 2013
Rated 3.0 out of 5.0 by marry Peace and Quiet
The few times we have stayed here it seems like we were the only people in the hotel. I think it is because of the location. i can't complain our stay here was fine.
December 26, 2012
Rated 5.0 out of 5.0 by Janedoe1 Super Clean & Quiet
Enjoyed a restfull night in a clean, comfortable room. Great staff and service. Will definitely stay again as close to freeway and airport but you dont know they are there. Also good shopping right next door.
December 14, 2012
Rated 5.0 out of 5.0 by Winetraveler Great service and comfortable room
The front desk staff was great. they were helpful and caring. The rooms were comfortable and roomy. Amenities were very good. Having a fridge and microwave made the room much more like home.
November 16, 2012
Rated 5.0 out of 5.0 by hkflea Excellent Stay throughout
Great location to visit Portland from as well as Washington. Just be mindful of rush hour times and use highway 14 to get into Portland via the airport bridge!
November 5, 2012
Rated 4.0 out of 5.0 by A321196 Loud Bathroom Exhaust Fans
We stay at this facility every time we attend the antique and collectible shows at the Portland Expo. Usually everything is top notch. On this trip we found out there is insufficient noise deadening material between the exhaust fan in the neighboring bathroom and our bathroom. If the neighboring room runs their bathroom fan all night, you'll hear it. The facility needs timers on the bathroom exhaust fans!
November 3, 2012
Rated 5.0 out of 5.0 by CandJ comfortable room & great service
This was our first time staying at this Holiday Inn and we were pleased with everything: from the friendly helpful staff, clean & comfortable room,great breakfast, and clean pool. We would gladly return to this Holiday Inn again.
October 29, 2012