Rated 4.2 out of 5 by 187
Rated 4.0 out of 5.0 by fortyfive Comfortable Room
Comfortable room, clean and quite.
Good breakfast selection.
August 25, 2015
Rated 4.0 out of 5.0 by Woolist Great Location
Easy access to area around the hotel for meal and, entertainment. Found a large variety easily accessable close to the hotel.
August 24, 2015
Rated 5.0 out of 5.0 by alexrn88 Best place to stay in Portland
My wife and I stayed here for July 4th weekend. We were amazed by Holiday Inn. All the staff was kind and accommodating. Our room was clean and the bed was comfortable. The breakfast was better than most free breakfasts I get at other hotels. It's about a 15 drive away from Portland and no problems parking. We felt safe to walk around the area. When we come back to Portland, there's no place I would rather stay but at this hotel. We recommend it to all our friends and family visiting the area
August 22, 2015
Rated 4.0 out of 5.0 by Gjudi everything nice but....
Everything was very nice but the sink and mirror are not in a bathroom but in the bedroom area. Had we known that we would have stayed at a different Holiday Inn.
August 21, 2015
Rated 4.0 out of 5.0 by phoebeintheforest Comfortable bed and easy parking
We enjoyed our time here. The hotel is well located to stores, restaurants and freeways.
August 19, 2015
Rated 5.0 out of 5.0 by headcase Clean and Comfortable
We had a very bad experience at another hotel in the area the night we checked in.
The room was very clean, and the bed was very comfortable. We ended staying three nights.
I would stay there again.
August 19, 2015
Rated 2.0 out of 5.0 by TechTraveler13 Rude Staff
On one night I returned to the hotel at approximately 5pm. I found the house cleaning staff in the hallway not yet done with their work. They were standing around talking and not getting anything done. I had to ask on of them to please step aside so I could get to my room door three times and was sneered at and given dirty looks by the staff for interrupting them. The house cleaning staff was in the hall vacuuming and talking loudly until at least 5:30 pm. I left at that point because it was too noisy to relax.
Another morning I went to the “Great Room” for breakfast. Every time I tried to step up to the counter to get something one of the staff members would push in front of me and start moving things around. I also observed that I was not the only person this individual did this too. When I finally got to the pancake machine the individual disconnected it as soon as I pushed the button. She restarted the machine and stepped away so I tried to get pancakes. At this point the staff member pushed in front of me yet again and disconnected the machine again. I put my food down on the counter and left to get breakfast elsewhere.
The next morning I was still asleep and did not need to be up for at least another hour and a half when I was rudely awaken. The kitchen area for the great room was next to my guest room. Someone apparently decided that the kitchen needed to be used as their own personal drum set. I could hear someone beating on the sink and pounding pans together for about 45 minutes.
After these incidents I seriously doubt that the staff at this location have even the vaguest idea what the term customer service even means.
The response to my issues was to be given 5,000 rewards club membership points. Upon looking at the program I realize that 5,000 points are worth absolutely nothing.
August 17, 2015
Rated 1.0 out of 5.0 by Ebonyflash Poor customer service and major facility issue
Stayed in this hotel for two nights. Lost power numerous times during the stay. Hotel staff refused to move me to a new room because the hotel was "full." Despite being told this, numerous guests were checked in after my arrival. Staff remained non-responsive to my needs to change rooms until I got upset and raised my voice then "miraculously" were able to move me to another room. Manager was curt and rude when the issue was brought to his attention. I travel a lot for business and have stayed at numerous Holiday Inn Express hotels. I have NEVER experienced such poor customer service and such major facility issues as my stay at this particular one. I will stay at other Holiday Inn Express hotels in the future but if back in the Portland area, would not stay at this particular site even if paid to do so.
August 16, 2015