Rated 5.0 out of 5.0 by NWtraveler Tiffany and staff are exceptional !
Typical good HI Express with a great location. What made our visit exceptional was the service provided by each of the staff during our 4 day stay. Elevator was broke during our checkin and we were offered help getting luggage to the 3rd floor. All desk personnel provided great recomendations and local directions. Sunday evening we experienced a slow draining toilet so I requested to borrow a plunger. Tiffany went beyond our expectations by immediatly responding to the clog and operating the plunger herself and did so with a pleasent attitude appoligizing for the" low flow" eco toilets that have this tendancy.
This HI is our "go to" location when we visit Portland.
February 21, 2013
Rated 4.0 out of 5.0 by RFM1954 Great Location and service
Great Location and service. Hotel is in need of a 2nd elevator. Long waits for elevator.
February 13, 2013
Rated 2.0 out of 5.0 by GMorris Not Impressed -
Rooms were clean and bed was perfect, street noise was the WORST! Available parking doesn't equal available rooms. Under ground parking was fine, until the elevator quit working! Guests that have issue with stairs, are out of luck!!! I had to sit in the lobby for 3 hours before I could get to my room. Day manager was too casual about the elevator service being out (as if it were common), where the evening front desk help was extremely apologetic, even offered to retrieve things from my room for me. They offered reward points for the lack of service, but I don't see where that was even done. Sorry folks, but this isn't a good experience for the traveler.
January 30, 2013
Rated 4.0 out of 5.0 by Bri60639 Enjoyable stay
I had a wonderful stay at this Holiday Inn Express and the staff was fantastic. I was thinking this location was in the downtown area of Portland and its not. It's a few blocks down from a really trendy area in the Nob Hill area of Portland where there are tons of restaurants. The hotel's location is ok and it’s within walking distance of public transportation. The breakfast was ok although I don’t remember seeing any fresh fruit like apples, oranges or bananas but the cinnamon rolls made up for it yummy. I would stay at this location again.
January 27, 2013
Rated 4.0 out of 5.0 by ColoradoJ January 2013
Stayed for five nights in January, very friendly staff. Comfortable bed and tasty breakfasts.
January 24, 2013
Rated 4.0 out of 5.0 by Neal53 Elevator courtesies
When we arrived, the elevator was on the fritz. The clerk quickly sought to arrange luggage service, and called our room when the elevator was repaired.
January 16, 2013
Rated 4.0 out of 5.0 by Frenry Reasonable bed, great front desk and location.
Stayed here before and great value for its location. I am sure I will be back!
January 2, 2013
Rated 4.0 out of 5.0 by bmcutty9 Great location, great staff, and great service.
My wife and I stayed here recently, and we were pleased by the professional, helpful staff to the perfect locale. The staff was wonderful ; they were extremely helpful and knowledgable. These are all givens when one considers we are speaking about a priority club property. The most beneficial attribute of this property is its location. The property sits just a a couple of city blocks north of the trendy NW portland neighborhood and the trolley. We really liked this hotel, and I am sure you will too. location, location, location
December 25, 2012
Rated 5.0 out of 5.0 by Vidguy Extraordinary customer service
The purpose for my trip was to record an interview with a veteran who has PTSD for an educational video. Shortly before we were to meet, he asked that we shoot it at the hotel. I inquired about availability of a conference room (all were booked) so I asked the (early Sat. a.m.) front desk guy what time Housekeeping was likely to break out the vacuums on the second floor so I could plan the interview around the noise. He must have had a bad night because he seemed totally disinterested in answering that question, saying they will do it whenever they get to it. Later that morning as I awaited the arrival of the interview subject, I asked the same question of Robin, who had replaced the front desk guy. To say she was extraordinary is understatement. She arranged for Housekeeping to delay vacuuming on the second floor for about 30 minutes to accommodate our interview. I, my crew and our interviewee really appreciated that. She turned a rather negative feeling about the property into a very positive experience, and we wish to thank her for that.
December 19, 2012
Rated 4.0 out of 5.0 by T3dr Very Good
It's been a while since I stayed at this property. I can say there has been a marked improvement since the last time I was here. Good Work.
December 17, 2012
Rated 5.0 out of 5.0 by KerrBuddy HI experience in Portland
Stayed a week visiting family. Holiday Inn Express always provides consistently good service at a fair price and Portland-NW Downtown is no exception. We especially appreciated the courteous staff especially housekeeping staff. They were great! This hotel sits at the base of 23rd St. or the Nob Hill area which means hundreds of great shops and restaurants are within an easy walk, We will stay here again,
December 11, 2012
Rated 5.0 out of 5.0 by GBred Feels Like Home
We stay at this hotel every time we are in Portland. The last time was 11/24-26 to see The Trans Siberian Orchestra at The Rose Garden. We live in Gold Beach OR and find staying at the same hotel makes getting around "the big city" much easier for us. We have been staying here since 2005 when we went to Portland to see The Rolling Stones at The Rose Garden - five minutes from the hotel. We come to Portland for medical visits at OHSU and to come to concerts and other cultural events in the City. We have gotten to know the staff very well. My husband had unplanned open heart surgery at OHSU in April 2010 and I had to stay at the hotel for a month while he was hospitalized. The staff was wonderful, caring, and supportive of/to me through all of the medical procedures. Would recommend this hotel to anyone who wants an easy location - the freeway is right there and 23rd Avenue has amazing shops and restaurants. We have even ordered the comforter that is on the bed and sets of sheets for our bed at home. Every time we go back, it feels like coming home.
December 1, 2012
Rated 4.0 out of 5.0 by Artist Pillows
Your pillows are marked "firm" and "soft". Many of your competitors do something along the same lines. I would appreciate if you would give consideration to better quality pillows. I couldn't tell the difference between my pillows - they were both old and tired.
November 23, 2012
Rated 5.0 out of 5.0 by topfueldon Holiday Inn Review
I Live at various hotels about 280 day a year, when possible I try to stay at a Holiday Inn express. The Portland Downtown overall experience is great, with excellent staff their to help you relax after working long hours on a project. This hotel I'd have to rate number one out of about 30 other sites this year. Easy to drive too, dinning just a short walk away.
Best regards to the staff;
November 18, 2012
Rated 5.0 out of 5.0 by MrRodacre Nice Accomodations
Visited some friends and family for a couple of days and had a great stay here. The whole place felt very new and updated. Rooms were awesome. I think we had reserved a king-sized bed but instead got a queen. This was fine, however, as it was in one of the wheelchair accessible rooms which had it's own little living room and kitchenette - plenty of space to spread out. Breakfast was great and Kobo coffee was right next store. Plus a ten minute walk to the streetcar that had us downtown in a few minutes. Definitely recommend. The only downside? Not the hotel's fault at all: Someone on our floor decided it'd be a good idea to smoke weed in their room and it was heavy in the hallway. I didn't care, but my pregnant wife sure did. Called the desk to see if we could move rooms (even though there was no smoke in our room) but they were booked up. He said he'd try and figure out where it was coming from, but I have no idea if he did.
October 29, 2012
Rated 5.0 out of 5.0 by DaveL Surprising result
I somewhat blindly chose this property after a cursory look at the hotel's website. As I came down off of the bridge of the 405, I thought to myself "uh oh". Didn't look much like the "Nob Hill" neighborhood, more like "the hood". Industrial buildings and a Jack-in-the-box drive-through next door. I cruised a few blocks around and decided to try at least one night. At check-in, I asked the staff member for recommendations on dining options. She whipped-out a area map and with a high level of detail and excitement gave me about 70 choices within an easy walk. I then discovered that the hotel was on the EDGE of the Nob Hill neighborhood - whew!
The location is actually very convenient to most points in Portland, the traffic is manageable, and the dining options are in-fact superb. The property is newer, smart, well-kept, and a relative bargain. Bringing the wife next time!
October 24, 2012
Rated 5.0 out of 5.0 by Foster37 Excellent service from staff
Leo, Frank, Robin, Heather and others were all very good at extending their excellent customer service to myself and my wife during our extended stay. A big thanks to them for a very pleasant stay.
October 22, 2012
Rated 4.0 out of 5.0 by Lionel Comfortable room and good value.
Clean and comfortable room at an affordable price. Excellent TV Service with many channels to choose from. Complimentary breakfast was good offering many choices.
October 20, 2012
Rated 1.0 out of 5.0 by Kristen Front Desk Clerk
Reservation was made weeks in advance. Arrived late on Monday the clerk gave me a room and key but the key would not work she said that the earlier staff had reassigned the room and she forgot to check that list she gave me two more rooms but when I went to the rooms there was already someone in the room (quite embarrasing) then she gave me two more rooms that the key would not work because they had been reassigned then the final and sixth room she gave me was not what I requested so she had to give me another room which was finally unoccupied and what I had requested (king bed). It took over an hour before I was in a room and she just kept saying I am sorry but i am having a hard time today. She did offer me a snack but I thought that was not enough to compensate me so I declined. I feel that I shouold be compensated and I would like to have reward points added to my account and I feel you can determine a resaonable amount based on my experience.
October 3, 2012