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Rated 4.3 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by BEST BED & BREAKFAST Staff offered excellent customer care; rooms were clean & comfortable. Breakfast was deleeesh. I highly recommend this Holiday Inn ! September 4, 2013
Rated 5.0 out of 5.0 by NW Portland Ease Loved this hotel and the close proximity to all that NW Portland has to offer. The rooms were clean, the staff was incredibly friendly and helpful and the breakfast was good and convenient. This hotel is at the top of 23rd, and so many good restaurants and shopping started less than a block away. Also on site parking makes this hotel a great choice. For anyone that has been to Portland, you know how hard it is to find parking anywhere. Also freeway close! I highly recommend this property. September 4, 2013
Rated 5.0 out of 5.0 by friendly helpful staff, excellent breakfast Enjoyed our two night stay. Room was clean and the beds comfortable. Outstanding breakfast, Highly recommended August 30, 2013
Rated 1.0 out of 5.0 by Snarky service at a satisfactory facility in a good location I give this hotel stay a poor rating because of the rudeness of the staff. I had a made a request with my reservation and only because I called on my way to the hotel to confirm was I told the request could not be met. The manager gave me a lecture on how requests are not guaranteed. He did nothing to help me resolve the issue. I am mother traveling with children. The request involved cribs and the well being of children, it was clear the hotel would not be child friendly. His rudeness was considerable. I would have made other arrangements if I didn't consider it too late. I contacted the 1-800 number after my stay to let them know that their locations employ rude people and that requests need to be communicated to the hotel earlier - so that other arrangements can be made if necessary. I spoke with another guest during my stay - they too dealt with rude desk staff. Once I arrived I was able to work with a nice young lady at the desk and we resolved my issue. My initial treatment was so distasteful, it impacted my overall experience. August 21, 2013
Rated 2.0 out of 5.0 by Toilet does not flush So we checked into this hotel and after using the toilet we noticed it did not flush well. Called in the morning to get it handled and the staff just brings up a plunger for me to handle the plunging. She did offer after I asked if I had to handle the task myself. Plunged that day and it worked but next morning it was clogged again. Note: this is without doing anything serious in the toilet. Went downstairs and asked to have our room to be changed. Lady at front desk looked shocked that we wanted to change our room and was offering for them to have maintenance look at it. We just did not want to deal with the possibility that it would not be resolved and just wanted our vacation to go on with out worries of a problem toilet. August 12, 2013
Rated 4.0 out of 5.0 by Convenient and economical This hotel was easy to get to as it was right off the Freeway. It was an easy walk to the trolley and we were able to navigate around Portland from this trolley. The scenery immediately around the hotel was lacking and one's first impression might be "oh no", but just a few walking blocks away were trendy restaurants and neighborhoods. Having free parking and breakfast was a sell for us, and we were only staying one night. The room was a bit small and there was no view (our view was a brick wall of the building next door), but we were not in Portland to spend time in the room but to get out and see the city. For this purpose, the hotel was fine. August 11, 2013
Rated 5.0 out of 5.0 by great retreat I stayed two nights at this hotel on a "mama retreat", meaning I was exhausted and basically wanted to catch up on rest. Although the hotel was close to being completely booked it was extremely quiet. Everything was very clean and all the staff were very very friendly. I stayed in a king room that also had a desk, small couch, coffee table, microwave, fridge, and coffee pot. The bed was so comfortable. I believe they also offer pillows with different firmness levels. The hotel is in walking distance to many great restaurants and shops. It is seriously a two minute walk to a great french cafe with wonderful pastries and coffee, a bagel shop, and a high quality grocery store complete with its own deli and salad and soup bar-- all high quality fresh ingredients! I will definitely be staying again. August 9, 2013
Rated 5.0 out of 5.0 by Great Location Staff at Holiday Inn Express, specifically Cassy and Frank, were a delight. Location to the streetcar and the beautiful Nob Hill neighborhood was great. Thanks to all at this hotel including our fresh, clean room and the pretty flowers planted outside the hotel, you can tell there was a lot of caring individuals working here. August 8, 2013
Rated 5.0 out of 5.0 by Perfect! Our stay here was excellent! The staff were all VERY friendly - from everyone who worked the front desk to the lady who took care of the breakfast/coffee/food area. The room was very clean. The location is great! We highly recommend staying here. August 4, 2013
Rated 4.0 out of 5.0 by Great location Really great location for shopping, dining and exercising (walking or running in nearby Forest Park). Only issue was that some of the front desk staff were rather vague about directions. Seemed to assume we had some familiarity with the area, which we did not. August 1, 2013
Rated 4.0 out of 5.0 by Fantastic Location and Price I was worried if I'd booked us in a "bad" part of Portland considering the value....boy was I wrong. Just a few blocks up the street ended up being one of my favorite streets to stroll along in Portland. Fantastic restaurants, bars and shopping (23rd NW). Also really easy access to the freeways. Great find! July 26, 2013
Rated 5.0 out of 5.0 by Very comfortable & great location Comfortable room & staff. The location was close to everything we were interested in and we walked to China town (Pearl district) and another day downtown to the Pioneer Park. Even to Washington Park. This is our second stay at this hotel and we will be back. July 23, 2013
Rated 5.0 out of 5.0 by Rose City Favorite We stay here often and love the location. You can get to all the freeways quickly and easily. Very nice rooms and the staff is great. The salt water pool and hot tub are excellent and well maintained. This is our place to stay whenever we visit. I highly recommend! July 22, 2013
Rated 4.0 out of 5.0 by Good hotel Clean, great area and well kept hotel. I wold stay here again next time in the area. July 20, 2013
Rated 4.0 out of 5.0 by Okay Nice room.. Good parking .... Good breakfast.. Staff at del were stuffy.. Good sleep July 14, 2013
Rated 5.0 out of 5.0 by Comfy room and great location This was a great place to stay. Had everything we needed. It was close to the MAX which we took each day back and forth to the waterfront area. Breakfast was more than enough. Laundry was also helpful. We loved this place and we will stay here when we make it back to portland some day. July 12, 2013
Rated 5.0 out of 5.0 by Perfect Location Staff was friendly and very helpful. I had several packages that were being mailed to me and they had no issue signing and holding them for me. We were upgraded to a sweet for the first night as double beds weren't available which was nice. The location is PERFECT to experience NW 23rd street, we ate at a new restaurant every night, all within walking distance and the highway entrance is right there as well. I will be going back to this HIE when I'm back in Portland. July 10, 2013
Rated 5.0 out of 5.0 by Great location - surprising value. My family and I picked this Holiday Inn Express because of it's location and price. We were not expecting the quality of the property to be so great! The rooms were very spacious and comfortable! The lobby area is adjoined by a separate reading area and accesses the dinning area. Simply a great, warm, welcoming design! The gym is rather small and the equipment limited but it is all well maintained and sufficient for a short visit. Very nice pool area with whirlpool, both well maintained. Parking was very easy which is a big deal being so close to the Pearl District. Many local shops and the trolly are within short walking distance. I would recommend this facility to anyone!! July 9, 2013
Rated 3.0 out of 5.0 by Good location for walking to shops and resturants on 23rd. Poor front desk service by ROBIN. The front desk staff great except for ROBIN . Had a confirmation with rates and she tried charging us more...really???? The experience left me stressed out the entire stay !!! July 9, 2013
Rated 5.0 out of 5.0 by Great location and terrific service All staff members very helpful with restaurant suggestions, directions, and overall knowledge of the city. Went out of their way to make our stay special. Loved the salt water pool. Room was very clean and comfortable. Free covered parking a plus. Will definitely go back. July 1, 2013
Rated 3.0 out of 5.0 by No Rapid Check-Out There was no Rapid Check-Out! I do a lot of business travel and 1 of the things I love is to not have to go to the front desk and receive my bill. June 24, 2013
Rated 5.0 out of 5.0 by Great Location on NW 23rd This hotel isn't downtown in the heart of Portland, however, it is very close and has something better to offer - all the shops and restaurants on NW 23rd just down the street! If you want to head downtown it is only a quick taxi ride or drive. We found the rooms to be very nicely decorated and the beds were perfect! June 1, 2013
Rated 5.0 out of 5.0 by Another great visit at HIE PORTLAND NW DOWNTOWN! The HIE PORTLAND NW DOWNTOWN has become our "go to" location in PORTLAND. Easy access to most attractions and OHSU, too! DIRECTV HD with FNC and FBC a real plus! GREAT STAFF AND SERVICE ALL AROUND!!!! E&T May 26, 2013
Rated 5.0 out of 5.0 by Staff Commendation Your desk clerk Cassy was wonderful. Welcomed us to Portland,recommended great place for dinner and plain took care of us like family. The only reason staff received a Good was because the morning clerk acted like she didn't want to be there and we were something she had to deal with. That would have been my last thought on checking but because Of Cassy I will recommend. to others and will return. Thank you. May 19, 2013
Rated 5.0 out of 5.0 by Meeting family Easy access from highways from airport. Convenient to shopping, restaurants and attractions in Nob Hill district. Staff friendly in every way. We couldn't be happier. In fact, we'll be back in a few days. May 17, 2013
Rated 5.0 out of 5.0 by A Nice Hotel A good location, and walk distance to a lot of shops and restaurants. May 16, 2013
Rated 4.0 out of 5.0 by Convenient to city buses Building could use a second elevator -- especially for use by the housekeeping staff, during the day. Existing elevator is one of the SLOWEST that I've experienced in a hotel recently! Location seems to be on the edge of a light industrial area, and near busy major roadway interchanges. Would not feel particularly "safe" walking around this area, especially at night -- but we had no concerns during the daylight hours, going to and from city bus stops, to get to downtown area, and the Convention Center. May 13, 2013
Rated 5.0 out of 5.0 by Perfect Spot Perfect location! Great dining and night life just two blocks away. 20 minute walk to see the Timbers. Great staff, good coffee, decent breakfast. May 10, 2013
Rated 5.0 out of 5.0 by Perfect Service I stayed for five nights and it was wonderfull. The fare was very good. Also, people work in reception was very kind and helpful. I strongly recommend to visitors..... April 25, 2013
Rated 1.0 out of 5.0 by Street Noise This was our second stay at this property. The first time we were on the third floor all the way to the back of the property. This stay we were in Room 202 right on NW Vaughn Street. It finally quieted down about 11PM and stayed generally quiet until about 4:30 AM at which time the traffic noise began uninterrupted until we left at about 9AM Needless to say I did not get enough sleep. I will not stay at this property again unless I can reserve a room at the back of the building. April 7, 2013
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